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ATC Handbook

2012 Edition

IATA Authorized Training Center (ATC) Handbook


TABLE OF CONTENTS

Table of Contents .......................................................................................... 1


1. Introduction ............................................................................................ 1-1
1.1

International Air Transport Association (IATA)............................................................................. 1-1

1.2

IATA Training and Development Institute (ITDI) .......................................................................... 1-1

1.3

IATA Authorized Training Centers (ATC)..................................................................................... 1-1

1.4

Minimum Recommended Competencies and Skills for ATC Students ....................................... 1-2

1.5

IATA Local Coordinators (LC) ...................................................................................................... 1-2

2. Becoming An IATA ATC ........................................................................ 2-1


2.1

ATC Handbook ............................................................................................................................ 2-1

2.2

ATC Application Form .................................................................................................................. 2-1

2.3

ATC Authorization Process And Fees ......................................................................................... 2-1

2.4

ATC STANDING AND PREMISES .............................................................................................. 2-2

2.5

ATC Instructor Qualifications ....................................................................................................... 2-3

2.6

ATC Training Standards .............................................................................................................. 2-3

2.7

ATC Lesson Plans ....................................................................................................................... 2-3

2.8

ATC Audits ................................................................................................................................... 2-4

2.9

ATC Student Enrollment Requirements ....................................................................................... 2-4

2.10

Annual ATC Authorization/Accreditation Renewal ....................................................................... 2-5

2.11

ATC Resource Site ...................................................................................................................... 2-5

2.12

ATC Application For ATS Only..................................................................................................... 2-5

2.13

ATC Course Fees For ATS Only ................................................................................................. 2-5

2.14

Important IATA Contact Information ............................................................................................ 2-5

3. Selling and Promoting IATA Courses ................................................. 3-1


3.1

IATA Training Course Descriptions.............................................................................................. 3-1

3.2

IATA Training Kits ........................................................................................................................ 3-1

3.3

ATC Student Enrollment/Training Kits Fees and Other Fees ...................................................... 3-1

3.4

ATC Promotion of IATA Authorized Courses ............................................................................... 3-1

3.5

ATC Advertising ........................................................................................................................... 3-2

4. IATA ATC Logo Usage Guidelines ...................................................... 4-1


4.1

For Colour or Black & White Applications .................................................................................... 4-1

4.2

Alternate Presentations in Forced White Background ................................................................. 4-1

Effective January 2012

IATA Authorized Training Center (ATC) Handbook


4.3

Colour........................................................................................................................................... 4-1

4.4

Incorrect Logo Use....................................................................................................................... 4-1

4.5

Logo Usage: Impact ..................................................................................................................... 4-2

4.6

Logo Usage: Proportional Sizing.................................................................................................. 4-2

4.7

Logo Usage: Incorrect Substitutions ............................................................................................ 4-2

4.8

Applications: Print Marketing Materials ........................................................................................ 4-2

4.9

Applications: Corporate Stationary............................................................................................... 4-3

4.10

Applications: Web Communications ............................................................................................ 4-3

5. ATC Student Enrollment Process ....................................................... 5-1


5.1

Completing And Submitting the ATC Student Enrollment Form With Proof of Payment ............. 5-2

5.2

Payment Methods ........................................................................................................................ 5-2

5.3

Confirming Payment .................................................................................................................... 5-3

5.4

Enrollment Validity Period ............................................................................................................ 5-3

5.5

Applications Submitted With Or Without Student Names ............................................................ 5-3

5.6

Student Enrollment and Exam Registration Deadlines ................................................................ 5-4

5.7

Student Enrollment Letter / Booking Confirmation ....................................................................... 5-4

5.8

Transfer of Enrollment ................................................................................................................. 5-5

5.9

Change of Student Name ............................................................................................................ 5-5

6. IATA Examinations ............................................................................... 6-1


6.1

Organization of Exam Sessions ................................................................................................... 6-1

6.2

Change of Exam Session ............................................................................................................ 6-1

6.3

Change of Country ....................................................................................................................... 6-2

6.4

Examination Format ..................................................................................................................... 6-2

6.5

Important Exam Notes ................................................................................................................. 6-3

6.6

Day of The Examination ............................................................................................................... 6-3

6.7

Important Measures to Counteract Cheating ............................................................................... 6-3

6.8

Examination Results .................................................................................................................... 6-4

6.9

Copies of Diplomas/Certificates ................................................................................................... 6-4

NOTE:
The operating procedures and guidelines contained in this handbook and any appendices hereof are subject to changes by IATA from
time to time, in accordance with the terms of the ATC Accreditation Agreement entered into between IATA and each ATC. ATCs should
always act on the basis of any such information with reference to applicable local laws and regulations.
Each defined term used herein shall have the meaning ascribed to it in the ATC Accreditation Agreement, unless otherwise
expressly defined herein.

Effective January 2012

IATA Authorized Training Center (ATC) Handbook


1.

Introduction

1.1

International Air Transport Association (IATA)


The International Air Transport Association (IATA) was founded in 1945 and is the trade
association of more than 240 airlines, including the worlds largest. Flights by the Member
airlines comprise more than 84% of all international scheduled air traffic.
IATA is the successor to the International Air Traffic Association founded in the Hague in 1919
the year of the worlds first international scheduled air transport services. IATA is the prime
facilitator for inter-airline co-operation in promoting safe, reliable, secure and economical air
services for the benefit of the worlds consumers.
IATAs head office is in Montreal (Quebec, Canada) and its executive office is in Geneva
(Switzerland). IATA also has regional offices around the world. For a list of IATAs regional
offices, please refer to the IATA website at http://www.iata.org/about/offices.

1.2

IATA Training and Development Institute (ITDI)


The IATA Training and Development Institute, or ITDI, is a division of IATA and a leading
source of international training and professional development serving all sectors of the
transportation industry: airlines, airports, aviation security, air navigation services, cargo, civil
aviation and travel & tourism.
Drawing on the expertise of internationally recognized practitioners, including IATA and
member organization experts, ITDI develops and maintains an extensive portfolio of travel
industry training and professional development programs and courses leading to internationally
recognized certificates or diplomas.
The IATA diplomas and certificates guarantee high standards of training and have gained
worldwide recognition and acceptance as a quality product by the worlds airlines and industry
associations. These are important qualifications for anyone wishing to upgrade his/her
professional competence or start a career in the travel, cargo or aviation industry.
Among ITDIs training activities are five major distance learning programs: the IATA
International Travel and Tourism Training Program which is partly offered in partnership with
the United Federation of Travel Agents Association (UFTAA), the IATA International Cargo
Training Program, the IATA International Aviation Training Program, the IATA Leadership &
Management Training Program offered in partnership with Harvard Business Publishing School
and the Stanford - IATA Aviation Management Training Program offered in partnership with
Stanford.

1.3

IATA Authorized Training Centers (ATC)


While the ability to study independently at home is for some a necessary condition for
improving their knowledge and skills, ITDI recognizes that independent study does not suit all
students. Partnerships are therefore an essential element of ITDIs strategy to help individuals
around the world develop their potential in key areas.
IATA Authorized Training Centers (ATC) are specialized training institutions that are authorized
by IATA to teach one or more of the IATA course(s). The ATC may provide Authorized Courses
in their classrooms. Authorization to teach these courses is granted based on demonstrated
instructional expertise in the courses of interest, as well as the institutions overall ability to
provide quality training. While ATCs recruit and train students for IATA programs, examinations
Section 1 Introduction 1-1

IATA Authorized Training Center (ATC) Handbook


are organized by IATA in their country or region. ATCs are also able to distribute the specific
IATA courses for which they are authorized to self-study students, provided they are able to
offer educational support to these students, should the need arise.

1.4

Minimum Recommended Competencies and Skills for ATC


Students
In general, to successfully complete any of the above mentioned IATA training programs, it is
recommended (not obligatory) that students first complete a secondary school diploma or its
equivalent. A good understanding of written English, world geography and basic mathematics is
essential for successful study of these courses.
Furthermore, the need to confirm that students meet stated program and course requirements
makes it necessary to carry out formal examinations.

1.5

IATA Local Coordinators (LC)


Local coordinators (LC) are individuals contracted by IATA as local IATA representatives
engaged to help ITDI reach its students and carry out specific activities. LCs support ITDI
distance learning examinations and are responsible for organizing, administering and
supervising the examinations of all registered students with the help of exam invigilator, as
needed. However, the LCs and/or exam invigilators are not involved in the exam marking
process or in issuing certificates and diplomas. IATA is solely responsible to conduct exam
marking and issue certificates and diplomas.

Section 1 Introduction 1-2

IATA Authorized Training Center (ATC) Handbook


2.

2.1

Becoming An IATA ATC

ATC Handbook
ATCs must maintain high quality standards, adhering to the terms and conditions set out in the ATC
Accreditation Agreement and the procedures and guidelines described therein and in this ATC
Handbook.
Any amendments and updates of this ATC Handbook will be notified to the ATCs as per the terms
of the ATC Accreditation Agreement and will be made available in a downloadable format in an
extranet site, which provides password-protected access to a private area exclusively for ATCs
called the ATC Resource Site (for information on how to request access to this site, please refer to
section 2.11). The ATC shall be informed of such updates via e-mail and shall have the
responsibility of downloading the updated or amended version immediately upon notice.
Such amendments and updates are agreed to form an integral part of the ATC Handbook in
accordance with the terms of the ATC Accreditation Agreement.

2.2

ATC Application Form


Institutions wishing to apply for ATC status and accreditation can obtain an application form from
IATA, by contacting the Manager, Channel Partners Business Development at the following
address: atcinfo@iata.org or by visiting the IATA website at
http://www.iata.org/training/Pages/atc_ats.aspx and downloading the IATA ATC application form.

2.3

ATC Authorization Process And Fees


All ATC accreditations will be issued and confirmed using a single ATC Accreditation Agreement for
all authorized Programs, Courses and locations (head office, and branches if applicable) covered
under the accreditation being expressly listed in a schedule to the ATC Accreditation Agreement.
The ATCs accreditation is renewable automatically every year in accordance with, and subject to
the provisions of the ATC Accreditation Agreement, provided the ATC has met the requirements for
renewal then in effect, including as stipulated in section 2.9 of this ATC Handbook.
Upon meeting those requirements and remitting payment of the applicable Fees for the year in
effect, the ATC Authorization will be renewed and a new ATC Certificate will be issued.
ATC, joining the IATA ATC network, must pay a one time ATC network access fee in the amount as
prescribed by IATA in the Information, Conditions and Authorization Fees pricelist available in a
downloadable format on the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx. The
ATC network access fee shall be payable upon signature of the ATC Accreditation Agreement, and
within thirty (30) days from the date of IATAs invoice.
The annual authorization fee and branch fee, as applicable, is the amount as prescribed by IATA in
the Information, Conditions and Authorization Fees pricelist available in a downloadable format on
the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx. The annual authorization fee
and branch fee, as applicable, shall be payable no later than thirty (30) days from the date of IATAs
invoice.

2.3.1

ATC COURSE REGISTRY


Upon being approved for one or more of IATAs training programs, the ATCs specific Authorized
Courses will be recorded in the ATC Course Registry. This ATC Course Registry is the IATA
database of all Authorized Courses, as published on the IATA website.

Section 2 Becoming an IATA ATC 2-1

IATA Authorized Training Center (ATC) Handbook


2.3.2

Modification to ATC Authorization


Should an ATC wish to modify its existing ATC authorization by:


Adding/removing an Authorized Course to a currently Authorized Program,

Adding/removing an Authorized Program, or

Adding/removing an Authorized Branch,

The ATC will complete and submit the applicable ATC modification form for Additional Program,
Course or Branch provided in Annex 1A and Annex 1B to this ATC Handbook and available for
download on the ATC Resource Website.

Modification to Authorized Programs and Branches will be made in accordance with
section 6.3 of the ATC Accreditation Agreement. These changes which consist of adding or
removing an Authorized Program or an Authorized Branch will be reflected in the ATC
Amendment Schedule which will replace the existing Schedule A attached to the ATC
Accreditation Agreement. The ATC Amendment Schedule template attached hereto as
Annex 1B.

Modification to Authorized Courses will be made in accordance with section 6.4 of the
ATC Accreditation Agreement. These changes which consist of adding or removing an
Authorized Course in a currently Authorized Program will be recorded in the ATC Course
Registry.
IATA will then issue a new ATC Certificate listing all Authorized Programs, Authorized Courses and
Authorized Branches, and update the ATC Course Registry.
Any such change shall only become effective once all conditions set forth in the ATC Accreditation
Agreement will have been met.

2.4

ATC STANDING AND PREMISES


ATCs are required to:

Demonstrate they are operating a recognized training institution, i.e., that training
constitutes one of institutions areas of business involvement.

Have premises and classrooms at a fixed location. Maintain premises and classroom
facilities at an acceptable standard.


Demonstrate that premises are equipped with all tools and furniture needed to offer an

environment that supports learning, including without limitation: hygienic toilet, canteen or lounge
facilities for the use of the students during lunch breaks.
ATCs are recommended to (but not obliged):

Have and regularly maintain updated copies of the industry publications (tariffs and
guides), as applicable, required for offering the Authorized Program and teaching the Authorized
Courses.


Have a commercial website and provide the website address to IATA.

Section 2 Becoming an IATA ATC 2-2

IATA Authorized Training Center (ATC) Handbook


2.5

ATC Instructor Qualifications


Dangerous Goods Regulations Courses (DGR) and Management Courses Requiring
Technical Expertise
The candidate instructor(s) proposed by an ATC seeking authorization to teach an IATA Dangerous
Goods Regulations course (DGR) or an IATA management course requiring technical expertise
shall meet IATAs qualification requirements as established for each IATA Training Program. The
purpose of the instructors qualification requirement is to ensure that the quality of the training
offered to students is safeguarded, as it depends on two essential elements: instructional
effectiveness and subject matter expertise.
ITDI requires that specific information be provided for review and approval, along with the ATC
application, as proof of the assigned instructor qualifications on the following courses:


IATA Dangerous Goods Regulations (DGR) Initial and Recurrent

IATA Aviation Training Program Airline Finance & Accounting Management

IATA Aviation Training Program Airline Revenue Management

IATA Aviation Training Program Ground Operations Management

Please refer to Annex 2 to this ATC Handbook for details on IATAs instructor qualification
requirements for the above-mentioned courses.

2.6

ATC Training Standards


IATA recognizes that there are many excellent guidelines on instructional techniques available
around the world, and training institutions may select any format that meets their needs. In order to
be as objective as possible when evaluating instructor competencies, IATA uses the standards
developed by the International Board of Standards for Training, Performance and Instruction
(IBSTPI). These standards reflect proven instructional practices as they apply to training, validated
by professional practitioners and academics. The ATCs training services and the ATC instructors
must meet these standards.
Information on IBSTPI and their standards can be obtained at http://www.ibstpi.org

2.7

ATC Lesson Plans


Upon request, IATA will provide the ATC, when available, with a sample lesson plan for its
Authorized Course(s). The ATC can either use IATAs sample lesson plan or supplement it with
teaching aids and instructional events to enhance learning, or create its own lesson plan.
Supplementary Teaching Aids are those instructional tools that complement the Training
Material for teaching purposes. These supplementary Teaching Aids will include reference books
such as atlases, brochures, timetables, Internet sites, videos, etc.
The Instructional Events are activities that will be used to foster learning and provide additional
practice for students.
The sample lesson plan provided by IATA will include the following:


each module number and title;

each module unit number and title;

the learning objectives per module;

the recommended classroom teaching time per unit, suited to the course content and skill
difficulty;

scheduled periodic classroom tests, prepared and administered by the instructor.


Section 2 Becoming an IATA ATC 2-3

IATA Authorized Training Center (ATC) Handbook


All lesson plans (including Teaching Aids and Instructional Events) made by the ATC hereafter do
not have to be submitted to IATA for approval. However, the ATC Instructors lesson plan for each
IATA Authorized Course should at all times comply with the minimum number of recommended
hours and the complete syllabus of the IATA course, as established by IATA from time to time.
The ATC shall make every effort to ensure that the information contained in any lesson plan
(including Teaching Aids and Instructional Events) is as accurate as possible. Notwithstanding any
other provision of the ATC Accreditation Agreement, the ATC agree to fully indemnify, defend and
hold IATA, its directors, officers and employees harmless from and against all third party claims,
actions, demands, costs, losses or damages, whether direct, indirect or consequential, and
reasonable attorneys fees and expenses, arising out or in connection with any lesson plan
(including Teaching Aids and Instructional Events), including any asserted intellectual property
rights with respect thereto, all in accordance with the requirements set forth in section 20 of the ATC
Accreditation Agreement.

2.8

ATC Audits
The ATC will be responsible for duly completing the self-assessment report and returning it to IATA
by December 1 of the current year. The self-assessment report template is availale for download
from the ATC Resource Site.
IATA (or its representative) may audit the ATC premises, including authorized Branch(es),
instructors, Courses or teaching procedures upon reasonable written notice to the ATC and during
normal business hours.
The main purpose of the visit is to ensure that the ATC maintains the standards of instructional
quality implied by the authorization. The visit is also important to maintain a good working
relationship and personal contact with the ATC leading to more effective communication and
partnership growth and development.

2.9

ATC Student Enrollment Requirements


Upon becoming an IATA Authorized Training Center, each ATC is required to meet a minimum
enrollment of thirty (30) students per full calendar year.

2.9.1

Minimum Requirements per Authorized Program


Should an ATC be authorized for more than one Authorized Program, the minimum requirement of
thirty (30) students can be summed up across all Authorized Programs, with a minimum of ten (10)
student enrollments required in each Authorized Program to retain that specific program
authorization.

2.9.2

Minimum Requirement per Authorized Course


Should an ATC have no student enrolment for a period of twelve (12) consecutive months in any of
the Authorized Courses, the authorization for the said Course(s) will be revoked

2.9.3

Annual Minimum Requirement Applicable to Each ATC Location


The minimum requirement of thirty (30) student enrollments applies to each authorized ATC
location; i.e. thirty (30) student enrollments for the ATC head office and thirty (30) student
enrollments for each Authorized Branch (if applicable).
Please note that the total sum of student enrollments across all authorized ATC locations will be
considered, when assessing whether the ATC has met its minimum quota for the year, regardless
of the actual number of student enrollments per location.

Section 2 Becoming an IATA ATC 2-4

IATA Authorized Training Center (ATC) Handbook


2.10

Annual ATC Authorization/Accreditation Renewal


In order to obtain its authorization renewal, the ATC shall meet the minimum student enrollment
requirement per full calendar year, as described in section 2.9 above, across all Authorized
Programs and Authorized Courses, as applicable.
At the beginning of each calendar year, IATA will send an annual authorization fee invoice for
payment in accordance with the terms of the ATC Accreditation Agreement. Should the schools
performance be insufficient, IATA will formally notify the School of its decision not to renew the
Schools Authorization. IATA reserves the right to revoke, terminate or not to renew specific
Authorized Programs or Authorized Courses for reason of insufficient enrollments of students, as
specified in section 2.9.

2.11

ATC Resource Site


Upon accreditation, the ATC shall become a registered user of the ATC Resource Site
www.iata.org/workgroups/Pages/atc-network.aspx. The ATC Resource site is a dedicate website for
exclusive use by ATCs which serves as repository of various documents for the ATC use.
Please refer to Annex 3 to this ATC Handbook for the ATC Resource Site User Guide.

2.12

ATC Application For ATS Only


Upon accreditation, the ATC shall become a registered user of the ATC Resource Site
www.iata.org/workgroups/Pages/atc-network.aspx. The ATC Resource site is a dedicate website for
exclusive use by ATCs which serves as repository of various documents for the ATC use.
Please refer to Annex 3 to this ATC Handbook for the ATC Resource Site User Guide.

2.13

ATC Course Fees For ATS Only


Upon becoming an IATA Authorized Training Center (ATC), the following fees are applicable: the
participant fee plus the publication fee which comprise the overall course fee. The ATC course fees
for each one of our 3 programs, namely: Travel and Tourism, Aviation, and Cargo Program are all
available in the ATS Extranet site.

2.14

Important IATA Contact Information


In order to process ATC queries efficiently and within the shortest possible delay, ITDI strongly
recommends that ATCs only use the following emails based on the nature of their request:


For all student enrollment queries

 For all exam queries




For all ATC authorization queries

atcse@iata.org
examstraining@iata.org
atcinfo@iata.org

Section 2 Becoming an IATA ATC 2-5

IATA Authorized Training Center (ATC) Handbook


3. Selling and Promoting IATA Courses

3.1

IATA Training Course Descriptions


The following link provides a more detailed description of the intended audience, benefits, and
content for each of the Authorized Courses: http://www.iata.org/training/Pages/self-study.aspx.

3.2

IATA Training Kits


The Training Material for the various Authorized Courses is shipped as a kit. Most kits include a
Course guide that offers detailed study guidelines and selected model exam questions and
answers. Each subject of the Training Material is covered in detail with numerous examples and
exercises. Students should use the exercises to monitor their progress. Answers to all exercises are
included in the Training Material.

3.3

ATC Student Enrollment/Training Kits Fees and Other Fees


ATCs are offered preferential pricing for the purchase of training kits. Only authorized ATCs will
have access to these preferential prices. The ATC price list, specific to each training Program, also
contains information on shipping fees, exam fees and miscellaneous fees (referred to as the Activity
Fees in the ATC Accreditation Agreement) and is made available online on the ATC Resource Site
at: www.iata.org/workgroups/Pages/atc-network.aspx.

3.4

ATC Promotion of IATA Authorized Courses


The ATCs understanding of local conditions and characteristics is invaluable to help IATA improve
its product and services and create maximum program awareness. ATCs are expected to assist
IATA by actively promoting the Authorized Program(s) within their Territory.
ATCs can promote the IATA Authorized Courses (but only those for which they have received
authorization) as follows, subject to the provisions of the ATC Accreditation Agreement:


mailing brochures and application information to the public and industry professionals;

attending local trade conferences and exhibitions;

advertising in their local newspapers;

participating in promotional efforts with IATA;

publishing articles in local trade journals;

organizing diploma/certificate ceremonies (with invitations to the local press).

To support such efforts, IATA will provide ATCs with course brochures, flyers and posters of IATA
products and services (referred to as marketing collateral).

Section 3 Selling and Promoting IATA Courses

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IATA Authorized Training Center (ATC) Handbook


3.5

ATC Advertising
IATA and its training programs have an excellent worldwide reputation. The IATA name and logo
are well known for the quality and professionalism of its services and products.
To assist the ATC in the promotion of the IATA training programs, an IATA ATC logo has been
created. The ATC shall use the IATA ATC logo in accordance with the ATC Accreditation
Agreement, the provisions below, and IATA policies, guidelines and technical specifications for logo
use and corporate brand.
The ATC is required to respect these guidelines and to report any fraudulent use of the IATA name
and the IATA ATC logo, by providing IATA with a copy of the promotional item in question. This
applies to both ATCs and non-ATCs. IATA requests, however, that the ATC refrain from entering
into any discussion with the non-complying third party without IATAs prior written consent at its sole
discretion.

Section 3 Selling and Promoting IATA Courses

3-2

IATA Authorized Training Center (ATC) Handbook


4. IATA ATC LOGO USAGE GUIDELINES
Since its establishment in 1945, IATA has been recognized worldwide as a global organisation
representing the air transportation industry. In order to maintain the reliability of the IATA
accreditation, it is essential to maintain the integrity of the official IATA ATC logo, which can be
accomplished only if the logo is used properly and unauthorised or inadvertent misuse avoided. The
following guidelines have been developed to demonstrate authorised use of the IATA ATC logo.
Electronic versions of the approved logo are available upon request. Please contact the Manager
Channel Partners Business Development for more information.
Below is the only admissible presentation of the logo.

The IATA ATC logo is the property of IATA and shall be used exclusively on promotional materials
developed for the IATA distance-learning courses. The IATA ATC logo does not infer or imply a joint
venture or any other form of partnership with IATA. IATA reserves the right to modify its rules and
restrictions of use of the IATA ATC logo at any time. The ATCs cannot bind IATA or its partners in
any manner whatsoever. The IATA ATC logo may not be used as part of a trade name or company
registration.
Please always make sure to use logos from the master files supplied to you. These masters must
never be altered in any way.
Please refer to Section 4 hereunder for incorrect uses of the logo.

4.1

For Colour or Black & White Applications


The logo may only be reproduced in IATA blue, black or white. No other colour variations are
permitted. Every component of the logo must appear in the same colour: the logo may only appear
all in blue, all in white or all in black.

4.2

Alternate Presentations in Forced White Background


When the logo appears on a background that is cluttered or offers insufficient contrast, it may be
placed in a white frame to force a white background.

4.3

Colour
Blue is the official colour of the IATA ATC logo. The appropriate recipes are provided in Pantone,
CMYK and RGB.

4.4

Incorrect Logo Use


Illegal use of the IATA ATC logo will cause the ATC authorization to be withdrawn immediately. In
such cases, there will be no refund for the authorization or annual fees. Permission to use the IATA
ATC logo will automatically expire in the event that the authorization granted to the ATC is
terminated.

Section 4 IATA ATC Logo Usage Guidelines

4-1

IATA Authorized Training Center (ATC) Handbook


Below are a few examples of incorrect uses of the logo, which must be avoided:

4.5

The logo may not appear on a cluttered background;

The positions of the various elements of the logo may never be altered;

The typography in the logo may never be altered in any way;

The logo may not appear on a background that results in insufficient or variable contrast;

Shadow effects may never be added to the logo;

The logo may never be used to create a repeat pattern;

The logo may never appear on a patterned background that impedes its legibility;

The logo may not be distorted in any way.

Logo Usage: Impact


Protection Space: The logo should always be surrounded by a protection space, which must be at
least the size of the letter A in the IATA word mark. This space must remain free of any graphic or
typographic elements.
Minimum size: To ensure legibility at all times, the width of the wingspan symbol within the logo
may not be less than 0.4 inches (10.16 mm) in print applications, and 29 pixels in web applications.

4.6

Logo Usage: Proportional Sizing


In order to represent the appropriate relationship between the ATCs logo and the IATA ATC logo,
the following applies:

4.7

The IATA ATC logo should not be bigger than your ATC logo;

Ideally, the IATA ATC logo should occupy half the visual space of your ATC logo.

Logo Usage: Incorrect Substitutions


The IATA ATC logo may NOT be substituted for any other logo in the IATA family. This includes the
IATA logo without the ATC qualifier, the former IATA logo with the rounded box and the IATA
dynamic sky and logo.

4.8

Applications: Print Marketing Materials


The IATA ATC logo is designed to identify ATCs. IATA will provide all ATCs with examples of the
IATA ATC logo to be used in their advertising and marketing of the IATA Authorized Course(s).
In exclusive advertisements (i.e. ads for IATA Authorized courses only), the IATA ATC logo should
be used.
In non-exclusive advertisements (i.e. ads featuring IATA courses as well as other ATC products),
the IATA ATC logo may only be used if it is clear that the authorization pertains to the IATAapproved courses and not to any other product/course offered by the ATC.
The Authorized Training Center ID Number must always be indicated in any exclusive or nonexclusive advertisement for the IATA training program.
The IATA ATC logo may not appear on a product-oriented communication piece, nor may it be
placed next to a product logo.
To avoid confusion, the logo may not appear on training materials, training certification,
publications, conference materials or other materials related to services offered by IATA.

Section 4 IATA ATC Logo Usage Guidelines

4-2

IATA Authorized Training Center (ATC) Handbook


On print communications involving another organization, the IATA ATC logo should be the same
size as the organizations logo or smaller, at the bottom left of the piece, at the same level as the
logo of the ATC signing the communication, in keeping with the size-proportion guidelines
discussed earlier.
Samples of all advertisements, forms, and brochures, promotional or print materials using the IATA
ATC logo must be submitted to IATA at least ten (10) working days prior to final print and
distribution, in accordance with the terms of the ATC Accreditation Agreement.
If uncertainty arises concerning the use of the IATA ATC logo, please submit the piece for review
to IATA Brand Management at infobranding@iata.org.

4.9

Applications: Corporate Stationary


On ATC stationary pieces such as letterhead, fax cover sheets, press releases and business cards,
the IATA ATC logo should appear at the bottom left, aligned with the IATA ATC logo and body copy,
in keeping with the size-proportion guidelines discussed earlier. The IATA ATC logo may not be
used on letterhead as the predominant logo or in any way that might indicate a relationship with
IATA other than that of an ATC.
The IATA ATC logo may be placed on envelopes only if it appears in the back, in keeping with our
size-proportion guidelines.

4.10

Applications: Web Communications


Use of the IATA ATC logo on the Internet must be restricted to ATC sections of your website. When
in use, the IATA ATC logo may appear at the bottom left of the page, at the same level as the
corporate logo signing the communication, in keeping with the size-proportion guidelines specified
earlier. The IATA ATC logo may not appear on a product-oriented web page, nor may it be placed
next to a product logo.
When using the IATA ATC logo on the Web, it is recommended to program it to link to the following
address: http://www.iata.org/Pages/default.aspx .

Section 4 IATA ATC Logo Usage Guidelines

4-3

IATA Authorized Training Center (ATC) Handbook


5. ATC STUDENT ENROLLMENT PROCESS
The Student Enrollment Process includes the following
Steps:

 ATC completes the online ATC student enrollment


form;

 ATC Submits the online ATC student enrollment


form with proof of payment of enrollment &
shipping fees;

 ITDI processes ATC order upon receipt of online


ATC student enrollment form and payment;

 ITDI ships the training kits to the ATC.

Section 5 ATC Student Enrollment Process

5-1

IATA Authorized Training Center (ATC) Handbook


5.1

Completing And Submitting the ATC Student Enrollment Form With


Proof of Payment
For details on where to access the online ATC student enrollment form and how to complete
and submit the form, please refer to Annex 4.
The ATC must pay a student enrollment/training kit fee and any applicable shipping fee for each
student who attends an Authorized Course(s) offered by the ATC. The ATC must inform students
that the cost of related is non-refundable.
Student enrollment/training kit fees include:


a complete set of the Training Material and kit for each student enrolled;

2 exam attempts within the student enrollment validity period (please refer to section 5.4);

an original diploma or certificate for each course successfully completed.

Student enrollment/training kit fees are inclusive of two (2) exam attempts. Student
enrollment/training kit fees never include travel and personal expenses, or assistance with travel
documentation, in connection with the examination. All fees are non-refundable and are subject to
change with 30 days prior notice.
Please note that all programs (except DGR) offer students a third examination attempt certain
conditions and restrictions apply. For full details, please refer to
http://www.iata.org/training/Pages/3rdexam.aspx.

5.2

Payment Methods
IATA will only accept the following payment methods:

5.2.1

Bank Transfer Payment (Applicable To All Fees Hereunder)


The following information must appear on the bank transfer for ITDI to locate and credit your
payment to your account:


IATA Account No. 400-749-8


Bank Number 003 / Branch Number 00001
Royal Bank of Canada
1, Place Ville-Marie
Montreal, Quebec H3C 3B5, Canada
Swift Code: ROYCCAT2
ABA Code : 021000021

Your ATC name and 3-letter code.

Important: Please attach a photocopy of your bank transfer as proof of payment to your
online ATC student enrollment form. Applications received without a valid copy of your
bank transfer will not be processed.

5.2.2

Credit Card Payment


The student enrollment/training kit fees can be paid by EUROCARD/MASTERCARD, VISA OR
AMEX cards. Please make sure you indicate the credit card number, expiry date (month and year)
as well as the name of the card holder on the online ATC student enrollment form.
IMPORTANT NOTES:

Section 5 ATC Student Enrollment Process

5-2

IATA Authorized Training Center (ATC) Handbook


 Please note that payments by BANK DRAFT or CHEQUE will no longer be accepted
 All payments must be made in United States Dollars.
 Payments must be made separately for each Authorized Program. You cannot combine
payments for orders in different Authorized Programs.
 All student enrollment/training kit fees are strictly non-refundable.
 Unused training kits can neither be refunded nor returned.
 Applications received without proof of payment will not be processed.

5.3

Confirming Payment
The ATC is responsible for ensuring that IATA receives complete payment and that one of the
previously mentioned two payment options is respected.
IATA will confirm receipt of the online ATC student enrollment form and provide the corresponding
order number to the ATC as soon as it is processed. The ATC will then receive the Training
Material by courier approximately three weeks after payment is confirmed.
In all instances, full payment must be received by IATA and the application must contain all
necessary information before it will be processed. Incomplete applications or those received without
full payment will be pending until IATA receives the missing information. Students will not be
enrolled nor training kit shipped. An online ATC student enrollment form is deemed received when
all information has been received.

5.4

Enrollment Validity Period


Upon receiving payment of ATC student enrollment/training kit fees and processing the student
enrollment, the enrollment validity period for each enrolled student begins from the day of course
purchase. This period is the time during which a student is entitled to sit for his/her two (2) exam
attempts.
The purpose of the enrollment validity period is to ensure that the Authorized Courses Training
Material remain current and relevant.
The enrolment validity period for all Distance Learning courses is six (6) exam sessions from the
first available session after the purchase; however, for Dangerous Goods Regulations, the
enrolment validity period is four (4) exam sessions from the first available session after the
enrolment.

5.5

Applications Submitted With Or Without Student Names


While the online ATC student enrollment form includes space to enter the names of the students for
which each kit is intended, the ATC may submit an application without student names, as long as
other information and full payment are included.

Section 5 ATC Student Enrollment Process

5-3

IATA Authorized Training Center (ATC) Handbook


5.5.1

Applications Received with Student Names


(a) Student names are recorded and a Client ID Number (Client Identification Number) and a kit
Booking ID number are assigned to each student.
(b) The date of enrollment is recorded and the enrollment validity period begins from the first
available exam session.
(c) Kits are prepared for shipping. Each shipment of kits contains the ATC name and the order
number. (Please refer to section 5.7 below)

5.5.2

Applications Received without Student Names


(a) The order is recorded.
(b) The date of enrollment is recorded and the enrollment validity period begins from the first
available exam session following the purchase.
(c) Kits are prepared for shipping. Each shipment of kits contains the ATC name and the order
number.
(d) Once the ATC has identified students to assign to these kits, the ATC provides IATA with the
names of the students along with the order number and the enrolment key. The ATC must
provide IATA with the student names no later than the published exam registration deadline.
(e) IATA enrols students upon receiving their names [and e-mails] and a Username is assigned to
each student. A booking confirmation letter is issued by IATA for each student and sent to the
ATC by email.
(f) Please note that unless the ATC provides IATA with the names of the students assigned to kits
initially purchased without student names, those students will not receive booking confirmation
letters and consequently will not be registered for an exam session.
Students must be reminded to keep and carefully store their booking confirmation letter, as it
contains important information. (please refer to section 5.7 below)
The ATC is not permitted to submit payment on behalf of students for courses the ATC is not
authorized to teach. In such cases, students must apply as self-study students and complete the
individual online ATC student enrollment form, including their personal mailing address, and submit
their student enrollment form together with their payment information.

5.6

Student Enrollment and Exam Registration Deadlines


Information on student enrollment and exam registration deadlines for the IATA examinations in
each of the Training Programs is available on the IATA website at:

Travel & Tourism Training Program: www.iata.org/training/Pages/exam-schedule.aspx

Cargo Training Program: www.iata.org/training/Pages/exam-schedule.aspx

Aviation Training Program: www.iata.org/training/Pages/exam-schedule.aspx


Please note that this information is updated on a yearly basis. Please refer to the IATA website for
current information.

5.7

Student Enrollment Letter / Booking Confirmation


Once a student is booked, the system generates a booking confirmation that is automatically
forwarded to the ATC. The booking confirmation letter states the enrollment validity period and the
next available exam session for which the student is automatically registered. For an example of a
distance learning booking confirmation letter, please refer to Annex 5.

Section 5 ATC Student Enrollment Process

5-4

IATA Authorized Training Center (ATC) Handbook


It is recommended that the ATC keep a copy of their students booking confirmation letters as they
contain important information.
Note: For change of exam session, please refer to section 6.2 below

5.8

Transfer of Enrollment
Requests for enrollment transfers (assigning a new student name to an existing client ID) only apply
to ATC-enrolled students. Student enrollment transfer requests must first be submitted by the ATC
to IATA for approval. The ATC can request a student transfer provided that:
1. The students enrollment validity period has not expired.
2. The enrollment has not been previously transferred.
3. The original student has not used any of his/her examination attempts, including No Show
record.
4. The enrollment transfer is for the same course in the same language.
5. The ATC has resolved any outstanding issue with the original student.
6. It is understood that the enrollment validity period will not be extended.
Enrollment transfers do not influence the enrollment validity period. The students enrollment validity
period will be based on the date at which the kit was initially purchased and not on the date of the
transfer. A request for enrollment transfer must be received and processed by IATA before
the exam registration deadline.

5.9

Change of Student Name


Change of student name will be accepted upon presentation of official documentation to IATA; for
example, following marriage or change in religion. Notice must be submitted prior to an exam
session. If a change of name is requested at a later date, an administration fee will be charged.

Section 5 ATC Student Enrollment Process

5-5

IATA Authorized Training Center (ATC) Handbook


6. IATA EXAMINATIONS

6.1

Organization of Exam Sessions


IATA, with the assistance of Local Coordinators, organizes exams worldwide several times a year.
For information on the role and function of the LC, please refer to section 1.5 above. For the
scheduled exam dates and exam registration deadlines of each Authorized Program, please refer to
the following links on IATAs website:


Travel & Tourism Training Program: www.iata.org/training/Pages/exam-schedule.aspx

Cargo Training Program: www.iata.org/training/Pages/exam-schedule.aspx

Aviation Training Program: www.iata.org/training/Pages/exam-schedule.aspx

IATA selects the week during which worldwide examinations will take place.
The Local Coordinator (LC) organizes examinations in his/her country or area and:


Determines the exact date and location of the examination within the worldwide exam week;

Advises IATA of the date of exams and location of examination center(s) one month before the
actual exam date; and

Issues and sends the students exam invitation letters to the ATC.

The ATC is responsible for ensuring that each of its students enrolled in IATA Authorized
Courses is provided with a copy of his/her exam invitation letters to be presented to the
Local Coordinator and/or exam invigilator on the day of the examination. The ATC must
verify the preliminary student list sent to them by the LC prior to the exam session and
notify the LC of any changes required (Please refer to section 6.2).
Examinations for all Authorized Courses must take place on the same day of the assigned
Authorized Program exam week at all locations per country in the LCs area of responsibility. If
the LC is unable to hold examinations on the same day because of space limitations, the LC must
inform ITDI at least one (1) month before the examination week.

6.2

Change of Exam Session


All ATC students are registered for the exam session within enrolment validity peroiod, as
requested in the name list provided by ATC and specified in their booking confirmation letter.
All Travel & Tourism, Cargo and Aviation candidates who have failed the first exam attempt are
automatically registered to rewrite their examination at the next exam session, as specified in the
letter accompanying their exam results.
Preliminary Student List prior to each exam session
Approximately six (6) weeks before each exam session, the ATC will receive from the IATA Local
Coordinator a preliminary list of their students registered for the upcoming exam session. The ATC
must verify this preliminary list and advise the LC of any changes to the list by completing and
returning the (Student Name) additions & deletions template by the prescribed deadline as specified
by the LC.
For students enrolled in the Travel & Tourism, Aviation or Cargo Training Program:
For any questions regarding the exam session, ATCs should contact the IATA exams team at
examstraining@iata.org.

Section 6 IATA Examinations

6-1

IATA Authorized Training Center (ATC) Handbook


6.3

Change of Country
An ATC enrolled student must advise IATA of a change of country before the exam registration
deadline. The ATC must provide the student with written authorization to change country and
provide IATA with a copy of such authorization. The ATC must ensure that the student provides
his/her new contact information to IATA.

6.3.1 Change of Address Within the Same Country


ITDI will accept a change of address within the original country if the student forwards all necessary
information to ITDI (iatalearning@iata.org) concerning the change of address, including:







Full name
Booking ID
Previous address
New address
New telephone number
E-mail address

There is no administrative fee to perform a change of the address in the same country.

6.3.2 Change of Address to a different country


ITDI will accept a change of the address to a different country for a student if the student forwards
all necessary information to ITDI (iatalearning@iata.org) concerning the change of address,
including:







Full name
Booking ID
Previous address
New address
New telephone number
E-mail address

Changes in country do not influence the enrolment period. The student's enrolment period will be
based on his/her initial enrolment and not on the date of the change of country.
If the student wishes to sit the upcoming examination in the new country, the request for a change
of country must be processed by the examination registration deadline.

6.4

Examination Format
Examination papers are prepared and marked by IATA. The questions are similar to those
contained in the training materials. Each examination is either open or closed course book,
according to each Authorized Program, and may include appropriate exhibits as necessary. For
details on the examination format of each Training Program, please refer to the following links on
IATAs website:


Travel & Tourism Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx

Cargo Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx

Aviation Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx

Section 6 IATA Examinations

6-2

IATA Authorized Training Center (ATC) Handbook


6.5

Important Exam Notes



The examination pass rate of the respective ATC students shall be consistent with an
acceptable worldwide range of exam pass rates over a period of two (2) years, based on IATAs
statistical reports.


6.6

All examination must be written at the first attempt.

Students have a maximum of two (2) attempts to pass the examination within the enrollment
validity period.

If students fail the same examination twice, their enrollment is automatically cancelled.

Day of The Examination


To be admitted to the examination, the student will need to present the following to the Local
Coordinator and/or exam invigilator:


exam invitation letter (sent by the Local Coordinator to the ATC);

Booking ID and/or Client ID Number; and

An official identity card with photograph.

The Local Coordinator and/or exam invigilators required to verify each students eligibility and
identity before she/he is allowed to sit the examination.
All formal examination materials (papers, answer sheets, etc.) will be provided. The students are
only allowed to take the following materials with them into the examination room:


Pens (students should plan to have two);

Ruler;

Language dictionary;

Silent non-programmable pocket calculator;

Mobile phones, pagers, personal digital assistants (PDAs), pocket PCs are allowed but must
remain switched off at all times during the examination.
Please note that the Local Coordinator and/or exam invigilator cannot answer questions concerning
the examination.
All exam questions and answer booklets and accompanying documents must be returned to the
Local Coordinator and/or exam invigilator at the end of the exam session.

6.7

Important Measures to Counteract Cheating


Cheating mainly occurs when candidates can easily communicate with each other. Candidates,
therefore, must not:


leave the room unaccompanied during the examination;

take papers out of the examination room;

be left alone, even for a few minutes;

As stated above, all exam questions and answer booklets and accompanying documents
must be returned to the Local Coordinator and/or exam invigilator at the end of the exam
session. Blank pages, which are provided for note taking, can be transcribed with exam questions
and easily transmitted around the world, giving information on the content of the exam papers to
other candidates in locations where the exam is taking place later in the week.

Section 6 IATA Examinations

6-3

IATA Authorized Training Center (ATC) Handbook


If there is suspicion that a candidate(s) is cheating during the examination, the Local Coordinator
and/or exam invigilator is authorised to immediately remove the exam paper from the candidate(s)
and have the candidate(s) dismissed from the examination room. The candidate(s) will not be
permitted to write any further examinations that day and will receive an automatic fail grade for the
entire course, following receipt of the Local Coordinators and/or exam invigilators s official report of
the incident at IATA.
In the markers point of view, if there is suspicion of co-operation amongst candidates, or a
possibility that the answers or other help were given to the candidates, the examination session at
the center concerned will be put under investigation with the possibility of declaring the whole
examination session invalid.

6.8

Examination Results
Student examinations for the Authorized Courses are marked according to the following grading
system:
Student
Pass

Student
Distinction

Travel & Tourism (all courses except the below))


GDS Fares and Ticketing

60%
60%

85%
85%

Cargo (Cargo Introductory / Air Cargo Rating)

60%

90%

DGR (DGR Initial / DGR Recurrent)

80%

90%

Aviation (all courses)

60%

90%

Final examination results will be sent to the ATC and Local Coordinator no later than ten (10) weeks
after the exam.
A personal letter with pass-fail-distinction results is addressed to each student and sent via e-mail
to the ATC for distribution. Successful candidates receive their diploma or certificate.


IATA is responsible for preparing and marking all examinations;

Marked examination papers are not returned to students;

IATA regrets it cannot enter into correspondence with ATCs, or students, concerning individual
student examination results or any other details concerning the marks obtained.

All results are final.

Should a student fail an examination the first time, the student will have a second chance to re-sit
for the examination, provided this is done within the enrollment validity period. If the student is no
longer enrolled with the ATC, the student should include a private address on the exam voucher
before forwarding it to IATA.

6.9

Copies of Diplomas/Certificates
A student can obtain a copy of a lost Diploma or Certificate initially issued after the year 2000 from
IATA by sending a request with the following information:


Full name;

Client ID Number;

Country and year in which the examination was taken, and

Complete address (with telephone number) where the Diploma or Certificate must be shipped.

An administrative fee will be charged to prepare and forward all copies of a Diploma or Certificate.

Section 6 IATA Examinations

6-4

IATA Authorized Training Center (ATC) Handbook

For more information regarding this ATC Handbook or your ATC Authorization, please contact:
IATA Training and Development Institute
Attn: Manager, Channel Partners Business Development
800 Place Victoria
P.O. Box 113
Montreal, Quebec,
H4Z 1M1
CANADA
Telephone: +1 (514) 874-0202, ext. 3481
Fax: +1 (514) 874-9043
E-mail: atcinfo@iata.org

Section 6 IATA Examinations

6-5

 Annex 1
ATC Authorized Course
Modification Form

Training and Development Institute

ATC Modification Form


for Additional Program(s) or Branch(es)
This form has 2 parts:
Please use Section 1 if you are seeking authorization for an additional Training Program.
Please use Section 2 if you wish to add branch(es) to your current authorization.

1. Seeking Authorization for an Additional Training Program:


A. Please indicate which training program you wish to add to your ATC authorization.
If you are seeking authorization for more than one program, please copy and complete
this page for each program.






Travel & Tourism Training Program


Aviation Training Program
Cargo Training Program
IATA Harvard Leadership & Management Training Program

B. Please complete the following information as applies to your Head Office and/or Branch.
If you have multiple locations, please copy and complete this section for each location.

HEAD OFFICE: 

BRANCH: 

ATC 3-Letter Code:


ATC Name:

ATC Address:
Authorization ID
Number:
Contact Person:
Tel number:
Email:
Additional Training
Program:

Additional Course(s):
Please list the full name
of the course(s) you are
seeking authorization for
in the additional training
program indicated
above.

For IATA use only


Mr/Mrs/Ms:

Title:
Fax number:

Training and Development Institute

2. Adding Branch(es) to a Currently Authorized Program:


Please complete the following information as applies to each Branch you wish to add.
If you have multiple branches, please copy and complete this section for each branch.

ATC 3-Letter Code:


ATC Name:

ATC Address:

Authorization ID
Number:
Contact Person:

For IATA use only


Mr/Mrs/Ms:

Tel number:

Title:
Fax number:

Email:

Currently Authorized
Program:






Travel & Tourism Training Program


Aviation Training Program
Cargo Training Program
IATA Harvard Leadership & Management Training Program

Course(s) in your
currently authorized
program:
Please list all the
courses for which you
are seeking
authorization at this
branch

Please send your application form to either of the following two addresses:
Email to:

atcinfo@iata.org

Mail to:

IATA Training & Development Institute (ITDI)


Manager - Channel Partners Business Development
800 Place Victoria, P.O. Box 113
Montreal, Quebec
Canada H4Z 1M1

Training and Development Institute

*If you have indicated above that you are seeking authorization for any of the courses listed in Section A or B
below, please complete the appropriate instructor profile and submit this page with your application.
A. International Cargo Training Program*
 IATA Dangerous Goods Regulations Initial Course

 IATA Dangerous Goods Regulations - Recurrent Course

*Instructor Profile for Dangerous Goods Regulations Instructors ONLY


If you are submitting the profile of more than one instructor, please copy and complete this section for each instructor.
Name of Instructor:
Mr. /Mrs. /Ms.

First Name

Family Name

You must include the following with your application:


 Letter of instructor appointment. (signed by both the organizations director and the instructor)
 Instructors CV. (including details of Cargo Industry working experience - preferably 5 years in the handling
and acceptance of dangerous goods or in hazardous materials safety operations.)
 Valid IATA or IATA Dangerous Goods Regulations Certificate (date: ) or
 Valid equivalent Dangerous Goods Regulations Certificate (date: ) and
 Proof of approval issued by local civil aviation authority to instruct DG courses. If applicable (date:
 IATA Professional Skills for DGR Instructors course marked 80% or higher (date:
 Equivalent course with a mark of 80% or higher (date:

) and

) or

) or

 Professional references of previous instructing experience (min. 100 hours) (# hours:

I certify that the information provided here and in any attachment hereto is true and correct.
Instructor Signature:
Date:

___________________________________________

B. International Aviation Program*


 Airline Finance & Accounting Mngt

 Airline Revenue Management

 Ground Operations Management

*Instructor Profile for Aviation Management Level Courses ONLY


If you are submitting the profile of more than one instructor, please copy and complete this section for each instructor.
Name of Instructor:
Mr. /Mrs. /Ms.

First Name

Family Name

 Instructors CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the
respective Aviation courses) and
 Professional references from current or previous employer(s) and
 Recognized teaching certificate (date:______) or
 IATA Instructional Techniques Course (within 12 months of engagement by the School) or
 Equivalent teaching experience

ATC per Signature/Title:

Date:

IATA per Signature/Title:

Date:

Training and Development Institute

ATC Authorized Course(s)


Modification Form
Please use this form if you are seeking authorization for additional course(s) or wish to
cancel course(s) in a Training Program for which you are already authorized.
1. Adding/Removing Course(s) to a Currently Authorized Program:
A. Please indicate which program you are currently authorized for and wish to modify.
If you are authorized for more than one program, please copy and complete this page for
each program.
 Travel & Tourism Training Program
 Aviation Training Program
 Cargo Training Program
 IATA Harvard Leadership & Management Training Program
B. Please complete the following information as applies to your Head Office and/or Branch.
If you have multiple locations, please copy and complete this section for each location.
HEAD OFFICE: 

BRANCH: 

ATC 3-Letter Code:


ATC Name:

ATC Address:

Authorization ID
Number:
Contact Person:
Tel number:

Your Authorisation ID number is printed on your certificate.


Mr/Mrs/Ms:
Title:
Fax number:

Email:
Authorized Program:

Course(s) in your
currently Authorized
Program: *
Please list all your
currently Authorized
Courses and the
additional courses for
which you are seeking
authorization.
Please indicate the
status of each course
by checking the
appropriate box (i.e.
Keep / Add / Cancel)

Keep: 

Add: 

Cancel: 

Keep: 

Add: 

Cancel: 

Keep: 

Add: 

Cancel: 

Keep: 

Add: 

Cancel: 

Keep: 

Add: 

Cancel: 

Keep: 

Add: 

Cancel: 

Keep: 

Add: 

Cancel: 

Training and Development Institute

*If you have indicated above that you are seeking authorization for any of the courses listed in section A or B below,
please complete the appropriate instructor profile section.
A. International Cargo Training Program*
 IATA Dangerous Goods Regulations Initial Course

 IATA Dangerous Goods Regulations - Recurrent Course

*Instructor Profile for Dangerous Goods Regulations Instructors ONLY


If you are submitting the profile of more than one instructor, please copy and complete this section for each instructor.
Name of Instructor:
Mr. /Mrs. /Ms.

First Name

Family Name

You must include the following with your application:


 Letter of instructor appointment. (signed by both the organizations director and the instructor)
 Instructors CV. (including details of Cargo Industry working experience - preferably 5 years in the handling
and acceptance of dangerous goods or in hazardous materials safety operations.)
 Valid IATA or IATA Dangerous Goods Regulations Certificate (date: ) or
 Valid equivalent Dangerous Goods Regulations Certificate (date: ) and
 Proof of approval issued by local civil aviation authority to instruct DG courses. If applicable (date:
 IATA Professional Skills for DGR Instructors course marked 80% or higher (date:
 Equivalent course with a mark of 80% or higher (date:

) and

) or

) or

 Professional references of previous instructing experience (min. 100 hours) (# hours:

I certify that the information provided here and in any attachment hereto is true and correct.
Instructor Signature:
Date:

___________________________________________

B. International Aviation Program*


 Airline Finance & Accounting Mngt

 Airline Revenue Management

 Ground Operations Management

*Instructor Profile for Aviation Management Level Courses ONLY


If you are submitting the profile of more than one instructor, please copy and complete this section for each instructor.
Name of Instructor:
Mr. /Mrs. /Ms.

First Name

Family Name

 Instructors CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the
respective Aviation courses) and
 Professional references from current or previous employer(s) and
 Recognized teaching certificate (date:______) or
 IATA Instructional Techniques Course (within 12 months of engagement by the School) or
 Equivalent teaching experience

Please send your application form to either of the following two addresses:
Email to:

atcinfo@iata.org

Mail to:

IATA Training & Development Institute (ITDI)


Manager - Channel Partners Business Development
800 Place Victoria, P.O. Box 113
Montreal, Quebec
Canada H4Z 1M1

ATC per Signature/Title:

Date:

 Annex 2
Instructor Qualifications

ATC INSTRUCTOR QUALIFICATIONS


Instructor Qualifications for Dangerous Goods Regulations Courses (DGR) and Management
Courses Requiring Technical Expertise
ITDI requires that the following information be provided for review and approval, along with
the ATC application, as proof of the assigned instructor qualifications on the following
courses:

a)

IATA Dangerous Goods Regulations (DGR) Instructors

Must hold a valid Dangerous Goods Regulations Certificate obtained after successful
completion of the IATA Dangerous Goods Regulations Initial Course or an equivalent course.
IATA reserves the right to assess whether a course offered by another establishment
constitutes an equivalent course for these purposes;

Should have a minimum of two (2) years of working experience in cargo operations, preferably
in the handling and acceptance of dangerous goods or in hazardous materials safety
operations;

Must provide proof, where applicable, of approval issued by the local civil aviation authority to
instruct dangerous goods courses;

Must meet one of the following additional requirements:




Hold a recognized teaching certificate; OR

Complete (within 12 months of engagement by the School) the IATA Professional Skills for
DGR Instructors course or an equivalent course and obtain 80% or higher; OR

Have equivalent industry teaching experience.

Instructors must remain current with the latest changes to the DGR regulations.
ATCs are required to provide proof that their proposed DGR instructors meet the foregoing criteria
by providing ITDI with copies of all certificates and diplomas, as well as a detailed rsum and at
least two (2) current professional references. Where a certificate is in a language other than
English, IATA reserves the right to request that the applicants submit, at their own expense, a
certified translation.

ANNEX 1 APPENDIX 1 ATC INSTRUCTOR QUALIFICATIONS

b)

IATA Aviation Training Program Instructors

The candidate instructor(s) proposed by an ATC seeking authorization to teach one of the following
management level Aviation courses shall meet IATAs qualification requirements:
 Airline Finance and Accounting Management
 Airline Revenue Management
 Ground Operations Management
ATCs must provide at the time of application for authorization to teach one of the above-mentioned
courses, the following information for review and approval:


The instructor(s) must have a minimum of two (2) years or working experience at a supervisory
or management level in the subject matter of the respective Aviation course they wish to teach;

Must provide at least one reference letter from their current or previous employer, verifying their
professional experience and expertise in the respective subject matter;

Must meet one of the following additional requirements:

Hold a recognized teaching certificate; OR

Complete (within 12 months of engagement by the school), the IATA Instructional Techniques
Course; OR

Have equivalent industry teaching experience.

ATCs are required to provide proof that their proposed Aviation instructors meet the foregoing
criteria by providing ITDI with copies of all certificates and diplomas, as well as a detailed rsum.
Where a certificate is in a language other than English, IATA reserves the right to request that the
applicants submit, at their own expense, a certified translation.

Instructor Approval
The above referenced instructor qualifications required by IATA may be subject to change from time
to time, as determined by IATA. Any change in these standards will be communicated to the ATCs
and posted on the ATC Resource Site.
An approval is only valid for the instructor(s) identified in the ATC Application and approved by ITDI
for the duration of the course authorization. IATA reserves the right to audit an instructors record
with respect to student success rate and to remove an instructors approval at any time, for just
cause.
In order to change an approved instructor, the ATC is required to submit an Instructor Profile (Part D
of the ATC Application Form) for the new instructor, along with any required attachments. ITDI will
promptly review the requested change. The ATC cannot, under any circumstances, appoint a new
instructor who has not been approved by ITDI.
Instructor IATA Certificates or Diplomas
Please note that IATA no longer issues specific Instructor Certificates or Diplomas. Candidate
instructors may enrol as students, at any time, should they wish to obtain the IATA course
certificate or diploma for the same course they intend to teach. In such case, the candidate
instructors must pay all relevant course enrolment fees prior to writing the course examination.

ANNEX 1 APPENDIX 1 ATC INSTRUCTOR QUALIFICATIONS

Annex 3
ATC Resource Site
User Guideline

IATA ATC Resource Site


A. Accessing the Site for the First Time (new users)
If you are accessing the site for the first time, you will be required to register as follows:
1.
2.
3.

Go to this link: http://www.iata.org/workgroups/atc-network.htm


On the right column, click on Registration (external users only)
Enter and confirm your email address Please note that only 1 email address can be
used per ATC. For security purposes, please ensure that this is the same ATC email
address on file with ITDI.
Click on Submit. Complete the Registration form that appears.

For Company type, select


Other

Click on Submit to submit


your registration form.

4.

The following message will appear:


Please validate your email after logging into your mail box.

5.

Open the email sent to your mail box and click on the link provided to validate your email.

Once the site administrator approves your registration, you will receive an email with your User ID
and password.

B. Logging Into the Site (existing users)


1.

2.
3.

Go to this link: http://www.iata.org/workgroups/atc-network.htm


On the right column, click on Login (external users)
Enter your User ID and Password

C. Resetting your Password


1.

2.
3.
4.

Go to this link: http://www.iata.org/workgroups/atc-network.htm


On the right column, click on Login (external users)
Click on Forgot password
Enter your User ID. and Password you will receive an email with your new password.

D. Downloading files
1. Click on the a sub site on the left column

2. Click on sub sites Document Library

3.
4.
5.

Once inside the Document Library, click on the a document folder


On the right part of the document library, click on All Documents
Click on Explorer View

6. Select files to download


7. To Download, Copy the files from the Extranet Explorer view Window and Paste them on
your computer.

 Annex 4
Online ATC Student
Enrolment Form

ATC Online Enrolment Instruction


(For ATC Use only)
To begin, please have Internet Explorer open and navigate to
http://www.iata.org/training/pages/ATC_registration.aspx
1. Enter ATC code and password. Then click on Validate.

#1

2. Fill in ATC Name.


3. Choose the Country
4. Choose the Province/State (applicable to ATC in Canada only)
5. Fill in the contact name
6. Fill in the email address
#2
#3
#4
#5
#6

(If there is a specific branch to choose from, please follow steps 7-13.
Otherwise please skip to step 14)
7. Check Shipped to an authorized branch
8. Fill in Authorized branch contact name
9. Choose Branch Country
10. Choose Branch province/state (applicable to ATC in Canada only)
11. Fill in branch city
12. Fill in branch address
13. Fill in branch postal code

Page 1 of 6

IATA Training and Development Institute (Distance Learning)

#7
#8
#9
# 10
# 11
#12
#13

14. Select course category

15. To select a course, check the box beside the course


16. Choose the type of study material (eBook or printed version)

# 15
# 16

17. Enter the number of kits, and then press tab button on your keyboard to see
the unit price.
# 17

Page 2 of 6

IATA Training and Development Institute (Distance Learning)

(If there is a student name to be submitted with online enrolment, please


follow steps 18-21)
18. Choose Salutation
19. Fill in Family name
20. Fill in First name
21. Fill in 6 digit IATA client ID, if the student having previously taken IATA
Distance Learning course under the same training program)
(To add more student names)
22. Click on Add
(If there is no student name to be submitted with online enrolment)
23. Click on Delete

# 22
# 23
# 18

# 19

# 20

# 21

Once finished adding courses


24. (Optional) Fill in additional information into the additional information box if
necessary (Please keep the message short)

# 24

25. Click on Calculate Grand total


26. Verify that the course price, shipping fee and grand total amount are correct

Page 3 of 6

IATA Training and Development Institute (Distance Learning)

# 25

27. Choose Payment method

# 26

Payment by Bank Transfer

28. Fill in Name of Senders Bank


29. Choose date of transfer
30. Fill in Name of person or company executing the transfer (bank transfer
ordering customers name)
31. Click on Browse to attach a copy of the bank transfer issued by the bank
(the attached file must be in gif, pdf or.jpg format with no special letters or signs
in the file name)

# 27

# 28
# 29
# 30

# 31

Page 4 of 6

IATA Training and Development Institute (Distance Learning)

Payment by Payment Card

32. Click on Submit to go to payment card page

# 32

33. Verify Total Amount


34. Select Credit Card Type
35. Fill in Credit Card Number
36. Select Expiration Date

# 33

# 34
# 35
# 36
Billing Information (must be the same as the information that is registered with Credit Card
Company)

37. Fill in First/Last Name


38. (Optional) Fill in Company
39. Fill in Street Address 1
40. (Optional) Fill in Street Address 2
41. Fill in City/State/Postal Code
42. Fill in Country
43. Fill in Phone Number
44. Fill in Email Address

Page 5 of 6

IATA Training and Development Institute (Distance Learning)

# 37
# 38
# 39
# 41

# 40
# 42

# 43
# 44

45. Click on Continue

# 45

Payment by IATA Clearing House (applicable to IATA Airline Member only)

46. Choose IATA Clearing House as payment method and then click on Submit
(Please note: ICH code must be indicated in the box of Additional Information)

# 46

Page 6 of 6

IATA Training and Development Institute (Distance Learning)

 Annex 5
ATC Student Enrolment
Letter

Dear John DOE,

We are pleased to confirm your exam registration for Foundation in Travel and Tourism

Authorized Training Center - ATC

Order Number: 000000000

Booking ID: 0000000000

Exam Details: Please note that you have registered for the exam session during the week

of September 03, 2012 You may change this registration to a different session at any time

before the exam registration deadline through your user account. Once the exam

registration deadline has passed, you may not change your exam date. Any form of

excuse will not be accepted. Enrolment validity period cannot be extended.

September 03, 2012


Exam Week:
Cancellation Deadline: July 16, 2012
Montreal
Venue:

You will be allowed two attempts to successfully complete the course examination before

the end of your enrolment validity period, December 08, 2013.

IMPORTANT: Not attending an exam for which you have registered will result in a grade

of NO SHOW which counts as the equivalent of FAIL.

Available Exam Sessions within your enrolment validity period.

Exam Registration Deadline:


Scheduled Exam Week:
June 01, 2012
August 27, 2012 to September 09, 2012
September 03, 2012 to September 09, 2012 June 01, 2012
November 26, 2012 to December 09, 2012 September 15, 2012
December 03, 2012 to December 09, 2012 September 15, 2012
December 31, 2012
February 25, 2013 to March 10, 2013
December 31, 2012
March 04, 2013 to March 10, 2013
March 01, 2013
May 27, 2013 to June 09, 2013
March 01, 2013
June 03, 2013 to June 09, 2013
June 01, 2013
August 26, 2013 to September 08, 2013
September 02, 2013 to September 08, 2013 June 01, 2013
November 25, 2013 to December 08, 2013 September 15, 2013

December 02, 2013 to December 08, 2013 September 15, 2013

Local Exam Coordinator:

A Local Coordinator in your country will provide yourou with the exact time and location of

your examination approximately two weeks before the examination date. If you do not

receive any information by this time, please contact your Local Coordinator or the IATA

Training Team immediately.

Your local coordinator is:

John Doe

IATA, Montreal

Canada

johndoe@iata.org

Phone: 000000000000

For more information related to the Examination Rules, visit the IATA website at

http://www.iata.org/training/Pages/exam-info.aspx.

We thank you for your interest in IATA Training and wish you the best in your studies.

Sincerely,

IATA Training team

www.iata.org/training

Copyright 2012 IATA, All rights reserved.

Contact Us:

Tips:

Add http://training.iata.org/login to your favorites to


access your user account at any time.

Put "noreply@iata.org" in your email address book to


ensure future delivery of training-related messages.

Session Number: 0000038190

Contact Us

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