Professional Documents
Culture Documents
2012 Edition
1.2
1.3
1.4
Minimum Recommended Competencies and Skills for ATC Students ....................................... 1-2
1.5
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
2.14
3.2
3.3
ATC Student Enrollment/Training Kits Fees and Other Fees ...................................................... 3-1
3.4
3.5
4.2
Colour........................................................................................................................................... 4-1
4.4
4.5
4.6
4.7
4.8
4.9
4.10
Completing And Submitting the ATC Student Enrollment Form With Proof of Payment ............. 5-2
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
NOTE:
The operating procedures and guidelines contained in this handbook and any appendices hereof are subject to changes by IATA from
time to time, in accordance with the terms of the ATC Accreditation Agreement entered into between IATA and each ATC. ATCs should
always act on the basis of any such information with reference to applicable local laws and regulations.
Each defined term used herein shall have the meaning ascribed to it in the ATC Accreditation Agreement, unless otherwise
expressly defined herein.
Introduction
1.1
1.2
1.3
1.4
1.5
2.1
ATC Handbook
ATCs must maintain high quality standards, adhering to the terms and conditions set out in the ATC
Accreditation Agreement and the procedures and guidelines described therein and in this ATC
Handbook.
Any amendments and updates of this ATC Handbook will be notified to the ATCs as per the terms
of the ATC Accreditation Agreement and will be made available in a downloadable format in an
extranet site, which provides password-protected access to a private area exclusively for ATCs
called the ATC Resource Site (for information on how to request access to this site, please refer to
section 2.11). The ATC shall be informed of such updates via e-mail and shall have the
responsibility of downloading the updated or amended version immediately upon notice.
Such amendments and updates are agreed to form an integral part of the ATC Handbook in
accordance with the terms of the ATC Accreditation Agreement.
2.2
2.3
2.3.1
The ATC will complete and submit the applicable ATC modification form for Additional Program,
Course or Branch provided in Annex 1A and Annex 1B to this ATC Handbook and available for
download on the ATC Resource Website.
Modification to Authorized Programs and Branches will be made in accordance with
section 6.3 of the ATC Accreditation Agreement. These changes which consist of adding or
removing an Authorized Program or an Authorized Branch will be reflected in the ATC
Amendment Schedule which will replace the existing Schedule A attached to the ATC
Accreditation Agreement. The ATC Amendment Schedule template attached hereto as
Annex 1B.
Modification to Authorized Courses will be made in accordance with section 6.4 of the
ATC Accreditation Agreement. These changes which consist of adding or removing an
Authorized Course in a currently Authorized Program will be recorded in the ATC Course
Registry.
IATA will then issue a new ATC Certificate listing all Authorized Programs, Authorized Courses and
Authorized Branches, and update the ATC Course Registry.
Any such change shall only become effective once all conditions set forth in the ATC Accreditation
Agreement will have been met.
2.4
Demonstrate that premises are equipped with all tools and furniture needed to offer an
environment that supports learning, including without limitation: hygienic toilet, canteen or lounge
facilities for the use of the students during lunch breaks.
ATCs are recommended to (but not obliged):
Have and regularly maintain updated copies of the industry publications (tariffs and
guides), as applicable, required for offering the Authorized Program and teaching the Authorized
Courses.
Please refer to Annex 2 to this ATC Handbook for details on IATAs instructor qualification
requirements for the above-mentioned courses.
2.6
2.7
the recommended classroom teaching time per unit, suited to the course content and skill
difficulty;
2.8
ATC Audits
The ATC will be responsible for duly completing the self-assessment report and returning it to IATA
by December 1 of the current year. The self-assessment report template is availale for download
from the ATC Resource Site.
IATA (or its representative) may audit the ATC premises, including authorized Branch(es),
instructors, Courses or teaching procedures upon reasonable written notice to the ATC and during
normal business hours.
The main purpose of the visit is to ensure that the ATC maintains the standards of instructional
quality implied by the authorization. The visit is also important to maintain a good working
relationship and personal contact with the ATC leading to more effective communication and
partnership growth and development.
2.9
2.9.1
2.9.2
2.9.3
2.11
2.12
2.13
2.14
atcse@iata.org
examstraining@iata.org
atcinfo@iata.org
3.1
3.2
3.3
3.4
mailing brochures and application information to the public and industry professionals;
To support such efforts, IATA will provide ATCs with course brochures, flyers and posters of IATA
products and services (referred to as marketing collateral).
3-1
ATC Advertising
IATA and its training programs have an excellent worldwide reputation. The IATA name and logo
are well known for the quality and professionalism of its services and products.
To assist the ATC in the promotion of the IATA training programs, an IATA ATC logo has been
created. The ATC shall use the IATA ATC logo in accordance with the ATC Accreditation
Agreement, the provisions below, and IATA policies, guidelines and technical specifications for logo
use and corporate brand.
The ATC is required to respect these guidelines and to report any fraudulent use of the IATA name
and the IATA ATC logo, by providing IATA with a copy of the promotional item in question. This
applies to both ATCs and non-ATCs. IATA requests, however, that the ATC refrain from entering
into any discussion with the non-complying third party without IATAs prior written consent at its sole
discretion.
3-2
The IATA ATC logo is the property of IATA and shall be used exclusively on promotional materials
developed for the IATA distance-learning courses. The IATA ATC logo does not infer or imply a joint
venture or any other form of partnership with IATA. IATA reserves the right to modify its rules and
restrictions of use of the IATA ATC logo at any time. The ATCs cannot bind IATA or its partners in
any manner whatsoever. The IATA ATC logo may not be used as part of a trade name or company
registration.
Please always make sure to use logos from the master files supplied to you. These masters must
never be altered in any way.
Please refer to Section 4 hereunder for incorrect uses of the logo.
4.1
4.2
4.3
Colour
Blue is the official colour of the IATA ATC logo. The appropriate recipes are provided in Pantone,
CMYK and RGB.
4.4
4-1
4.5
The positions of the various elements of the logo may never be altered;
The logo may not appear on a background that results in insufficient or variable contrast;
The logo may never appear on a patterned background that impedes its legibility;
4.6
4.7
The IATA ATC logo should not be bigger than your ATC logo;
Ideally, the IATA ATC logo should occupy half the visual space of your ATC logo.
4.8
4-2
4.9
4.10
4-3
5-1
a complete set of the Training Material and kit for each student enrolled;
2 exam attempts within the student enrollment validity period (please refer to section 5.4);
Student enrollment/training kit fees are inclusive of two (2) exam attempts. Student
enrollment/training kit fees never include travel and personal expenses, or assistance with travel
documentation, in connection with the examination. All fees are non-refundable and are subject to
change with 30 days prior notice.
Please note that all programs (except DGR) offer students a third examination attempt certain
conditions and restrictions apply. For full details, please refer to
http://www.iata.org/training/Pages/3rdexam.aspx.
5.2
Payment Methods
IATA will only accept the following payment methods:
5.2.1
Important: Please attach a photocopy of your bank transfer as proof of payment to your
online ATC student enrollment form. Applications received without a valid copy of your
bank transfer will not be processed.
5.2.2
5-2
5.3
Confirming Payment
The ATC is responsible for ensuring that IATA receives complete payment and that one of the
previously mentioned two payment options is respected.
IATA will confirm receipt of the online ATC student enrollment form and provide the corresponding
order number to the ATC as soon as it is processed. The ATC will then receive the Training
Material by courier approximately three weeks after payment is confirmed.
In all instances, full payment must be received by IATA and the application must contain all
necessary information before it will be processed. Incomplete applications or those received without
full payment will be pending until IATA receives the missing information. Students will not be
enrolled nor training kit shipped. An online ATC student enrollment form is deemed received when
all information has been received.
5.4
5.5
5-3
5.5.2
5.6
5.7
5-4
5.8
Transfer of Enrollment
Requests for enrollment transfers (assigning a new student name to an existing client ID) only apply
to ATC-enrolled students. Student enrollment transfer requests must first be submitted by the ATC
to IATA for approval. The ATC can request a student transfer provided that:
1. The students enrollment validity period has not expired.
2. The enrollment has not been previously transferred.
3. The original student has not used any of his/her examination attempts, including No Show
record.
4. The enrollment transfer is for the same course in the same language.
5. The ATC has resolved any outstanding issue with the original student.
6. It is understood that the enrollment validity period will not be extended.
Enrollment transfers do not influence the enrollment validity period. The students enrollment validity
period will be based on the date at which the kit was initially purchased and not on the date of the
transfer. A request for enrollment transfer must be received and processed by IATA before
the exam registration deadline.
5.9
5-5
6.1
IATA selects the week during which worldwide examinations will take place.
The Local Coordinator (LC) organizes examinations in his/her country or area and:
Determines the exact date and location of the examination within the worldwide exam week;
Advises IATA of the date of exams and location of examination center(s) one month before the
actual exam date; and
Issues and sends the students exam invitation letters to the ATC.
The ATC is responsible for ensuring that each of its students enrolled in IATA Authorized
Courses is provided with a copy of his/her exam invitation letters to be presented to the
Local Coordinator and/or exam invigilator on the day of the examination. The ATC must
verify the preliminary student list sent to them by the LC prior to the exam session and
notify the LC of any changes required (Please refer to section 6.2).
Examinations for all Authorized Courses must take place on the same day of the assigned
Authorized Program exam week at all locations per country in the LCs area of responsibility. If
the LC is unable to hold examinations on the same day because of space limitations, the LC must
inform ITDI at least one (1) month before the examination week.
6.2
6-1
Change of Country
An ATC enrolled student must advise IATA of a change of country before the exam registration
deadline. The ATC must provide the student with written authorization to change country and
provide IATA with a copy of such authorization. The ATC must ensure that the student provides
his/her new contact information to IATA.
Full name
Booking ID
Previous address
New address
New telephone number
E-mail address
There is no administrative fee to perform a change of the address in the same country.
Full name
Booking ID
Previous address
New address
New telephone number
E-mail address
Changes in country do not influence the enrolment period. The student's enrolment period will be
based on his/her initial enrolment and not on the date of the change of country.
If the student wishes to sit the upcoming examination in the new country, the request for a change
of country must be processed by the examination registration deadline.
6.4
Examination Format
Examination papers are prepared and marked by IATA. The questions are similar to those
contained in the training materials. Each examination is either open or closed course book,
according to each Authorized Program, and may include appropriate exhibits as necessary. For
details on the examination format of each Training Program, please refer to the following links on
IATAs website:
6-2
6.6
Students have a maximum of two (2) attempts to pass the examination within the enrollment
validity period.
If students fail the same examination twice, their enrollment is automatically cancelled.
The Local Coordinator and/or exam invigilators required to verify each students eligibility and
identity before she/he is allowed to sit the examination.
All formal examination materials (papers, answer sheets, etc.) will be provided. The students are
only allowed to take the following materials with them into the examination room:
Ruler;
Language dictionary;
Mobile phones, pagers, personal digital assistants (PDAs), pocket PCs are allowed but must
remain switched off at all times during the examination.
Please note that the Local Coordinator and/or exam invigilator cannot answer questions concerning
the examination.
All exam questions and answer booklets and accompanying documents must be returned to the
Local Coordinator and/or exam invigilator at the end of the exam session.
6.7
As stated above, all exam questions and answer booklets and accompanying documents
must be returned to the Local Coordinator and/or exam invigilator at the end of the exam
session. Blank pages, which are provided for note taking, can be transcribed with exam questions
and easily transmitted around the world, giving information on the content of the exam papers to
other candidates in locations where the exam is taking place later in the week.
6-3
6.8
Examination Results
Student examinations for the Authorized Courses are marked according to the following grading
system:
Student
Pass
Student
Distinction
60%
60%
85%
85%
60%
90%
80%
90%
60%
90%
Final examination results will be sent to the ATC and Local Coordinator no later than ten (10) weeks
after the exam.
A personal letter with pass-fail-distinction results is addressed to each student and sent via e-mail
to the ATC for distribution. Successful candidates receive their diploma or certificate.
IATA regrets it cannot enter into correspondence with ATCs, or students, concerning individual
student examination results or any other details concerning the marks obtained.
Should a student fail an examination the first time, the student will have a second chance to re-sit
for the examination, provided this is done within the enrollment validity period. If the student is no
longer enrolled with the ATC, the student should include a private address on the exam voucher
before forwarding it to IATA.
6.9
Copies of Diplomas/Certificates
A student can obtain a copy of a lost Diploma or Certificate initially issued after the year 2000 from
IATA by sending a request with the following information:
Full name;
Client ID Number;
Complete address (with telephone number) where the Diploma or Certificate must be shipped.
An administrative fee will be charged to prepare and forward all copies of a Diploma or Certificate.
6-4
For more information regarding this ATC Handbook or your ATC Authorization, please contact:
IATA Training and Development Institute
Attn: Manager, Channel Partners Business Development
800 Place Victoria
P.O. Box 113
Montreal, Quebec,
H4Z 1M1
CANADA
Telephone: +1 (514) 874-0202, ext. 3481
Fax: +1 (514) 874-9043
E-mail: atcinfo@iata.org
6-5
Annex 1
ATC Authorized Course
Modification Form
B. Please complete the following information as applies to your Head Office and/or Branch.
If you have multiple locations, please copy and complete this section for each location.
HEAD OFFICE:
BRANCH:
ATC Address:
Authorization ID
Number:
Contact Person:
Tel number:
Email:
Additional Training
Program:
Additional Course(s):
Please list the full name
of the course(s) you are
seeking authorization for
in the additional training
program indicated
above.
Title:
Fax number:
ATC Address:
Authorization ID
Number:
Contact Person:
Tel number:
Title:
Fax number:
Email:
Currently Authorized
Program:
Course(s) in your
currently authorized
program:
Please list all the
courses for which you
are seeking
authorization at this
branch
Please send your application form to either of the following two addresses:
Email to:
atcinfo@iata.org
Mail to:
*If you have indicated above that you are seeking authorization for any of the courses listed in Section A or B
below, please complete the appropriate instructor profile and submit this page with your application.
A. International Cargo Training Program*
IATA Dangerous Goods Regulations Initial Course
First Name
Family Name
) and
) or
) or
I certify that the information provided here and in any attachment hereto is true and correct.
Instructor Signature:
Date:
___________________________________________
First Name
Family Name
Instructors CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the
respective Aviation courses) and
Professional references from current or previous employer(s) and
Recognized teaching certificate (date:______) or
IATA Instructional Techniques Course (within 12 months of engagement by the School) or
Equivalent teaching experience
Date:
Date:
BRANCH:
ATC Address:
Authorization ID
Number:
Contact Person:
Tel number:
Email:
Authorized Program:
Course(s) in your
currently Authorized
Program: *
Please list all your
currently Authorized
Courses and the
additional courses for
which you are seeking
authorization.
Please indicate the
status of each course
by checking the
appropriate box (i.e.
Keep / Add / Cancel)
Keep:
Add:
Cancel:
Keep:
Add:
Cancel:
Keep:
Add:
Cancel:
Keep:
Add:
Cancel:
Keep:
Add:
Cancel:
Keep:
Add:
Cancel:
Keep:
Add:
Cancel:
*If you have indicated above that you are seeking authorization for any of the courses listed in section A or B below,
please complete the appropriate instructor profile section.
A. International Cargo Training Program*
IATA Dangerous Goods Regulations Initial Course
First Name
Family Name
) and
) or
) or
I certify that the information provided here and in any attachment hereto is true and correct.
Instructor Signature:
Date:
___________________________________________
First Name
Family Name
Instructors CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the
respective Aviation courses) and
Professional references from current or previous employer(s) and
Recognized teaching certificate (date:______) or
IATA Instructional Techniques Course (within 12 months of engagement by the School) or
Equivalent teaching experience
Please send your application form to either of the following two addresses:
Email to:
atcinfo@iata.org
Mail to:
Date:
Annex 2
Instructor Qualifications
a)
Must hold a valid Dangerous Goods Regulations Certificate obtained after successful
completion of the IATA Dangerous Goods Regulations Initial Course or an equivalent course.
IATA reserves the right to assess whether a course offered by another establishment
constitutes an equivalent course for these purposes;
Should have a minimum of two (2) years of working experience in cargo operations, preferably
in the handling and acceptance of dangerous goods or in hazardous materials safety
operations;
Must provide proof, where applicable, of approval issued by the local civil aviation authority to
instruct dangerous goods courses;
Complete (within 12 months of engagement by the School) the IATA Professional Skills for
DGR Instructors course or an equivalent course and obtain 80% or higher; OR
Instructors must remain current with the latest changes to the DGR regulations.
ATCs are required to provide proof that their proposed DGR instructors meet the foregoing criteria
by providing ITDI with copies of all certificates and diplomas, as well as a detailed rsum and at
least two (2) current professional references. Where a certificate is in a language other than
English, IATA reserves the right to request that the applicants submit, at their own expense, a
certified translation.
b)
The candidate instructor(s) proposed by an ATC seeking authorization to teach one of the following
management level Aviation courses shall meet IATAs qualification requirements:
Airline Finance and Accounting Management
Airline Revenue Management
Ground Operations Management
ATCs must provide at the time of application for authorization to teach one of the above-mentioned
courses, the following information for review and approval:
The instructor(s) must have a minimum of two (2) years or working experience at a supervisory
or management level in the subject matter of the respective Aviation course they wish to teach;
Must provide at least one reference letter from their current or previous employer, verifying their
professional experience and expertise in the respective subject matter;
Complete (within 12 months of engagement by the school), the IATA Instructional Techniques
Course; OR
ATCs are required to provide proof that their proposed Aviation instructors meet the foregoing
criteria by providing ITDI with copies of all certificates and diplomas, as well as a detailed rsum.
Where a certificate is in a language other than English, IATA reserves the right to request that the
applicants submit, at their own expense, a certified translation.
Instructor Approval
The above referenced instructor qualifications required by IATA may be subject to change from time
to time, as determined by IATA. Any change in these standards will be communicated to the ATCs
and posted on the ATC Resource Site.
An approval is only valid for the instructor(s) identified in the ATC Application and approved by ITDI
for the duration of the course authorization. IATA reserves the right to audit an instructors record
with respect to student success rate and to remove an instructors approval at any time, for just
cause.
In order to change an approved instructor, the ATC is required to submit an Instructor Profile (Part D
of the ATC Application Form) for the new instructor, along with any required attachments. ITDI will
promptly review the requested change. The ATC cannot, under any circumstances, appoint a new
instructor who has not been approved by ITDI.
Instructor IATA Certificates or Diplomas
Please note that IATA no longer issues specific Instructor Certificates or Diplomas. Candidate
instructors may enrol as students, at any time, should they wish to obtain the IATA course
certificate or diploma for the same course they intend to teach. In such case, the candidate
instructors must pay all relevant course enrolment fees prior to writing the course examination.
Annex 3
ATC Resource Site
User Guideline
4.
5.
Open the email sent to your mail box and click on the link provided to validate your email.
Once the site administrator approves your registration, you will receive an email with your User ID
and password.
2.
3.
2.
3.
4.
D. Downloading files
1. Click on the a sub site on the left column
3.
4.
5.
Annex 4
Online ATC Student
Enrolment Form
#1
(If there is a specific branch to choose from, please follow steps 7-13.
Otherwise please skip to step 14)
7. Check Shipped to an authorized branch
8. Fill in Authorized branch contact name
9. Choose Branch Country
10. Choose Branch province/state (applicable to ATC in Canada only)
11. Fill in branch city
12. Fill in branch address
13. Fill in branch postal code
Page 1 of 6
#7
#8
#9
# 10
# 11
#12
#13
# 15
# 16
17. Enter the number of kits, and then press tab button on your keyboard to see
the unit price.
# 17
Page 2 of 6
# 22
# 23
# 18
# 19
# 20
# 21
# 24
Page 3 of 6
# 25
# 26
# 27
# 28
# 29
# 30
# 31
Page 4 of 6
# 32
# 33
# 34
# 35
# 36
Billing Information (must be the same as the information that is registered with Credit Card
Company)
Page 5 of 6
# 37
# 38
# 39
# 41
# 40
# 42
# 43
# 44
# 45
46. Choose IATA Clearing House as payment method and then click on Submit
(Please note: ICH code must be indicated in the box of Additional Information)
# 46
Page 6 of 6
Annex 5
ATC Student Enrolment
Letter
We are pleased to confirm your exam registration for Foundation in Travel and Tourism
Exam Details: Please note that you have registered for the exam session during the week
of September 03, 2012 You may change this registration to a different session at any time
before the exam registration deadline through your user account. Once the exam
registration deadline has passed, you may not change your exam date. Any form of
You will be allowed two attempts to successfully complete the course examination before
IMPORTANT: Not attending an exam for which you have registered will result in a grade
A Local Coordinator in your country will provide yourou with the exact time and location of
your examination approximately two weeks before the examination date. If you do not
receive any information by this time, please contact your Local Coordinator or the IATA
John Doe
IATA, Montreal
Canada
johndoe@iata.org
Phone: 000000000000
For more information related to the Examination Rules, visit the IATA website at
http://www.iata.org/training/Pages/exam-info.aspx.
We thank you for your interest in IATA Training and wish you the best in your studies.
Sincerely,
www.iata.org/training
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