ENGL 216 Week 8 Final Exam

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1. (TCO 4) The ABC format stands for (Points :

5)abstract, body, conclusion.
analysis, body, content.
appendix, block, conclusion.
ttention, build, conclude.
Question 2. 2. (TCO 1) Using lists (bullets and
numbers) in documents (Points : 5)should be

avoided.
helps the reader identify important points.
should be used when there are eight or more items.
must not contain more than one line of text.
Question 3. 3. (TCO 1) Graphics receive the most
attention when they are placed where on a page?
(Points : 5)Near the bottom of the page
In the center of the page
Near the top of the page
On the right-hand side of the page

Question 4. 4. (TCO 2) Informal definitions are

generally (Points : 5)a complete sentence.
two or more paragraphs.

a word or brief phrase.

not used in formal reportsQuestion 5. 5. (TCO 2)
Effective instructions include (Points : 5)placing only
one action in each step.
beginning each step with a noun.
avoiding the use of lists.
first-person references.
Question 6. 6. (TCO 3) The three Cs in the 3C
strategy for persuasive writing are (Points :
5)capture, convince, contact.
convince, captivate, control.
consolidate, continue, conclude.
contact, connect, conclude.
Question 7. 7. (TCO 3) The best way to end a bad-

news message is to make (Points : 5)a clear

statement of the bad news.
a buffer statement and an apology.
remarks that express interest in a continued
relationship.
None of the above
Question 8. 8. (TCO 5) In a presentation, the
Preachers Maxim refers to (Points : 5)providing a
five-part structure to capture and hold audience
attention.
telling the audience what you are going to tell them,
then telling them, then telling them what you told
them.opening your speech or presentation with an
extended personal story.
None of the above
Question 9. 9. (TCO 5) Providing handouts to the
audience before a presentation is not advisable

because (Points : 5)you will give away the main

points of your presentation.
the audience will be distracted reading and you will
lose attention.
the audience can simply read the handout and will
not need to listen.
they are too time-consuming to produce.
Question 10. 10. (TCO 6) To avoid legal issues, you
should seek written permission to use borrowed
information from a copyrighted source when (Points :
5)you plan to publish your document.
you are using your document to bring in profit to your
firm.
Both A and B are correct
there is no legal obligation to seek permission.

Question 11. 11. (TCO 4) In an informal report,

which of the following statements is correct?
(Points : 5)Important details should be included in
the abstract.
Costs should be included in the main body of the
report.
Appendices are often included.
Illustrations are usually attached rather than included
within the report.
Question 12. 12. (TCO 6) Which of the following is
generally part of a formal report? (Points :
5)Executive summary
letter or memo of transmittal
Table of contents
All of the above

Question 13. 13. (TCO 6) Organizations use

analytical reports to (Points : 5)understand
problems.
make informed decisions.
Both A and B are correct \pitch new ideas to clients.

Question 14. 14. (TCO 6) Which of the following

statements is true regarding proposals? (Points :
5)Readers of proposals are usually willing to be
convinced to take action.
Proposals are always designed to persuade an
audience to take action.Unlike formal reports,
proposals are typically not designed to be read by
decision makers.All of the above

Question 15. 15. (TCO 6) The three types or

sections of information typically found in formal

solicited sales proposals are (Points : 5)technical,

management, and cost.
Internal, external, and value.
cost, contract, and schedules.
organizational charts, company history, and
samples.16. (TCO 7) Which of the following is true
about a content chunk on a web page? (Points : 5)A
chunk of text generally averages four to seven lines
of text.
The goal of chunking is to write content that is more
readable and likely to be read.
An advantage of chunking is that an entire site can
be interconnected with links.
All of the above

Question . 17. (TCO 7) Common website navigation

types include all of the following except (Points :
5)hyperlinks.
site maps.
graphic identities.
tool bar menus.

Question 18. (TCO 8) Which if the following is NOT a

collaborative method of writing? (Points : 5)Divide
and conquer
Synthesis
NarrationSequenceQuestion 19. (TCO 8) Which of
the following is NOT recommended for a productive
meeting? (Points : 5)Distribute an agenda before the
meeting.

Have only one meeting leader.

Strive for consensus.
Limit the use of visuals.
Question 20. (TCO 4) Which of the following is a
technique for avoiding sexist language? (Points :
5)Avoid using personal pronouns.
Use plural instead of singular pronouns.
Alternate masculine and feminine pronouns.
All of the above6. Global Warming: WRAP Prompt
2013

You are a consultant for Con-Glom Inc., an industrial

equipment manufacturing firm. A coalition of
concerned scientists and environmental groups has
issued a report on global warming, the theory that

the recent gradual heating of the earths atmosphere

is a result of human and industrial activity. The
scientists point to several climate change risks: rising
ocean levels, erosion of shorelines, disruption of
agriculture, and loss of animal habitat. The
coalitions report suggests that Con-Glom and other
large corporations are using loopholes to avoid
complying with federal emissions standards because
they are more concerned with profits and jobs than
environmental preservation.

In response to the report and the public outcry it

produces, Con-Glom faces a decision about whether
or not to install filtering systems at its plants. The
filtering systems are expensive to purchase and
install (about $75,000 per site), and their use would
initially decrease the productivity of Con-Glom's
manufacturing plants at a time when the company
already faces serious financial problems.
Nevertheless, the company is seriously considering

installing the filtering systems and publicizing its

action as a means of countering the negative
publicity generated by the report.

However, the decision is likely to be unpopular

among employees and their families. The cost of the
filtering systems and the loss of manufacturing
output would force Con-Glom to scale back
production by 5% and close one of its eleven
production facilities. If the filtering systems are
installed at ten facilities, the company will be forced
to close its oldest and least efficient manufacturing
plant, located in Greenwich, Illinois. This action
would put 1,400 employees out of work, in an area
already suffering from high unemployment.
Alternatively, the company could install the filtering
systems at only five of its plants. In this case, the
Greenwich, Illinois plant would not need to be
closed, but production would still need to be scaled
back and 700 employees would be laid off.

Directions:

The company's CEO, William B. Friedman, has

asked you to assess the situation facing the
company and suggest a solution to the problem.
Write a memo to Mr. Friedman in which you discuss
your solution. A secondary audience might be the
members of his Management Committee.