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Mario Mohammed Woods-Tate

2804 NW 55th Ave., Unit 1C, Lauderhill, Fl 33313


Home: 754-223-7318 - Cell: 954-305-3683: mariomohammedtate@gmail.com

Summary
Skilled customer service agent committed to addressing customer concerns with speed, accuracy and professionalism.
Resourceful team player who consistently meets and exceeds productivity goals.
Customer Service Manager who maintains a high level of professionalism, patience and efficiency to minimize customer
Dissatisfaction and increase customer loyalty.

Highlights
High customer service standards
Employee relations specialist
Service solutions expert
Call center management experience
Dedicated to process improvement
Conflict resolution proficiency

Strong problem solving ability


Negotiation competency
Troubleshooting skills
Telecommunications knowledge
Training manual contributor
Proficient with Microsoft Office Suite
Multi-channel contact center software

Accomplishments
Outstanding Service Award from Albertsons.
Exceeded corporate target for customer satisfaction for three (3) months in a row.
Promoted to Manager in less than a year.

Experience
Director of Human Resources
May 2014 to November 2015
Oceanwide Travel Services 2900 West Cypress Creek Rd., Suite 200, Ft. Laud., FL 33309
Complete responsibility for all Human Resource functions, providing leadership in developing and executing human
resource strategy and fostering continuous improvement in all HR key indicators, supports the company with overall
business plans, workforce planning and strategy, Drives key initiatives involving succession planning, talent
management, change management, training and development, compensation, organizational and performance
management. Partners with senior leadership to coach and improve communication throughout the organization.
Assists in the development of new ways of doing things to deliver better business results and effectively lead
organizational change. Maintains a high level of visibility with associates at all levels to foster respectful, trusting and
credible relationships. Collaborates with leadership, hiring managers and company recruiters to promote the
company brand, establishing strategies to build the talent pipeline and attract qualified and diverse candidates
Works with company management to evaluate the changing business needs.
REASON FOR LEAVING: Company filed bankruptcy & downsized and my position was eliminated.
Supervisor: Susan Summers, President of Operations

Manager of Human Resources and Verifications Department


January 2013 to May 2014
Global Fulfillment Services West Cypress Creek Rd., Fl: Post ads on various employment websites,
Interview new applicants, Hire new applicants, Have new employees complete new hire employment
packets, Train new employees on telesales protocol and on weekly sales goals, Completed exit paper work
for terminated employees, Verify completed sales deals on a recorded line to insure the integrity of the sales
promotions and to make sure sales forms are accurate during the verification process and to insure that
travelers have all the accurate information regarding the vacation package bought, input all customer and
payment information into company CRM data base for payment processing and overseeing the overall daily operations
on the sales floor. REASON FOR LEAVING: Personal Supervisor: Jim Gutshall, Call Center Franchise Owner
Theater Manager (Operations)
February 2008 to November 2012
Sunrise Cinemas Sunrise, FL: Provide leadership to the theatre staff, Maintain inventory control, Managing

employee schedule and payroll, Safeguard company assets, Develop community relations, Maintenance of the
building, Hiring training developing coaching and discipline employees, and Provide exceptional customer
services. REASON FOR LEAVING: Company Closed Supervisor: Nickolas Palacio, General Manager
Assistant Store Manager
November 2002 to December 2007
Blockbuster Video Lauderhill, FL- Successfully managed the activities of thirty (30) team members, Recruited,
managed and mentored new customer service team members, Improved service quality and increased sales by
developing a strong knowledge of company's products and services, Provided detailed monthly departmental reports
and updates to district management, Provided a high level of product and leadership support to team members and
customers, Routinely prepared and evaluated reports to identify problems and areas for improvement, Effectively
communicated with team members to maintain clearly defined expectations, Collected, monitored and evaluated
customer requirements to achieve desired expectations, Developed rapport with the customer base by handling difficult
issues with professionalism, Open and Close store, Complete team member schedules and Night deposits.
REASON FOR LEAVING: Company Filed Bankruptcy
Supervisor: Tony Doucette, District Manager
Front End Assistant Store / Customer Service Manager
August 1999 to September 2004
Albertsons Grocery Store #4327 Plantation, FL- Ensure accuracy and security of all cash received

through front end, by upholding money-handling procedures, checking cashier deposit


paperwork and giving feedback to cashiers on over/shorts. Schedule coverage of cashier shifts.
Learn to troubleshoot POS system and work with POS coordinator to ensure prompt correction
of pricing and scanning problems. Develop and maintain cashier training system. Maintain and
update cashier training manual. Ensure adequate register supplies are available. Ensure
cashiers are aware of price changes, specials, and all changes in store policies and procedures
affecting cashiering. Coordinate tasks and projects for cashiers when there are no customers to
check out. Assist bookkeeping in collecting on bad checks as needed; Hire qualified applicants
following established policy. Ensure on-the-job training. Conduct performance evaluations.
Recommend pay raises within department budget. Take disciplinary action as needed following
established policies. Schedule hours for department staff within budget. Organize meetings of
department staff as needed. Ensure department staff is informed of storewide meetings and
policy changes. Provide training, supervision, and support to all team members. Review

financial reports of department performance and take corrective action as needed. REASON FOR
LEAVING: Company Filed Bankruptcy and locations where closing all over.
Supervisor: Jason Wells, Store Manager#4327 Canal Plaza, 1181 S. University Drive, Plantation

Education
High School Diploma : Academics and Political Administration, 1996
North East High School Fort Lauderdale, FL, USA
Certificate of Completion : Business Clerical and Management , 1998
Turner Job Corps Albany, GA, USA
Certificate of Completion : Parenting Education, 1998
Turner Job Corps Albany, GA, USA
Certificate of Completion : Leadership (Basic and Advance), 1998
Turner Job Corps Albany, GA, USA
Bachelor of Science : Business Administration , 2001
Certificate of Completion: Travel Agent, West Indies Caribbean Specialist Certified, 2013