TQM is a holistic approach to long-term success that views continuous

improvement in all aspects of an organization as process and not as

a short-term goal. It aims to radically transform the organization
through progressive changes in
the attitudes, practices, structures,
and systems.
Total quality management transcends the product quality approach,
involves everyone in the organization, and encompasses its
every function: administration, communications, distribution,
manufacturing, marketing, planning, training, etc.
Total Quality Management Definitions:
British Standards Institution standard BS 7850-1:1992
"A management philosophy and company practices that aim to harness
the human and material resources of an organization in the most effective
way to achieve the objectives of the organization."
International Organization for Standardization standard ISO
8402:1994
"A management approach of an organisation centred on quality, based on
the participation of all its members and aiming at long term success
through customer satisfaction and benefits to all members of the
organisation and society."
The Chartered Quality Institute

"TQM is a philosophy for managing an organisation in a way which

enables it to meet stakeholder needs and expectations efficiently and
effectively, without compromising ethical values."
TQM Six Basic Concepts
1.
2.
3.
4.
5.
6.

Leadership
Customer Satisfaction
Employee Involvement
Continuous Process Improvement
Supplier Partnership
Performance Measures

Of the six basic TQM concepts, which were the most effective in
Word War II? Explain.
In my point of view the Continuous Improvement Process is the main
concept which affects mostly the World War II because during war Japan
was totally cleaned out and not able to continue the battle for the reason
that pours economy conditions. After World War II Japan try to improving
the production quality of goods and services to capture the losted
markets. The concept was not taken seriously by Americans until the

Japanese, who adopted it in 1950 to resurrect their postwar business and

industry, used it to dominate world markets by 1980. By then most U.S.
manufacturers had finally accepted that the nineteenth century assembly
line factory model was outdated for the modern global economic markets .
The concept of TQM is applicable to academics. Many educators believe
that the Demings concept of TQM provides guiding principles for needed
educational reform. In his article, The Quality Revolution in Education,
John Jay Bonstingl outlines the TQM principles he believes are most salient
to education reform. He calls them the Four Pillars of Total Quality
Management.