PATRICK WARD

4041 Old State Route 56 New Marshfield, Ohio 45766

Phone: (740) 652-8879 E-mail: patrickward68@stu.southuniversity.edu

EDUCATION
Associate of Science in Information Technology
South University, Savannah, GA
Member National Technical Honor Society, Association for Computing Machinery
Programming studied and implemented C++, JavaScript, C#, and HTML
Gained valuable skills to apply in Desktop Support position
Maintained Network Skills and applied them to a corporate/private networking platforms

PROFESSIONAL EXPERIENCE
Tier II Desktop Support Representative, Antero Resources, Marietta, OH
May 2016- Present
Performed Dell Break/Fix Hardware replacement and imaging operations
Performed troubleshooting on devices for users on client/server network.
Reset passwords using AD, configured ports for additional users.
Desktop Support Engineer Team Lead, Robert Half Technology, Albany, OH March 2016- May 2016
Setup Wireless Access Points at various testing sites for Education Testing.
Performed troubleshooting on Laptops, Networking and directed team in equipment setup.
Provided support for Education Testing Application configured for Students.
Monitored network for signal loss, network latency and physical security.
Technical Support Representative Tier II, AVnet, Groveport, OH
July 2015- February 2016
Performed Password resets, IE settings, Printer setup, and removed Malware, Viruses, and Adware
Performed troubleshooting on units after receiving calls for assistance from staff by phone call
center.
Educated users on different technologies in Windows 8/1 - 10 environment.
Understanding and use of SAP for ticketing solutions and remote programs for IT operations.
PC Refresh Technician, DuPont Lehigh Technical Service, Parkersburg, WV November 2014March 2015
Installed new image from External USB devices and servers.
Map Shared drives, recovered old device, added asset domain and Windows 7 migration.
Windows XP to Windows 7 Migration of data upgrade using HW Troubleshooting.
Installed proper OS updates to ensure Workstations have full functionality for end user.
Provided solutions for OS implementations in an IT OS Migration team environment.
Military Police Officer, United States Army Reserve, Zanesville, OH
August 2006 - August 2014
Use of Microsoft Programs to ensure mission success and overall operations capabilities.
Developed and created new procedures for Afghanistan Operations.
Operation Enduring Freedom (OEF) Veteran and Army Commendation Medals Awarded
OTHER SPECIAL QUALIFICATIONS:
Lenovo Field Service Training Certifications ThinkPad, Idea pad, Lenovo logistics
Dell DSCE Foundations, Windows 8, Service Excellence Educate Dell Certificates
Microsoft IT Call Center Resolution Specialist
CompTIA Network+ Certification skills developed
Hardware Services Specialist, Software support professional and Microsoft Office 2010 Program
Specialist

References Available Upon Request