Professional Documents
Culture Documents
Week 4
DQ
Akin Thompson
30 May 2009
Chris Serjeant’s leadership was definitely transformational, and is in line with the
definition of leadership that Schwarzkopf (1994) gives: “Leadership is the ability
to motivate people to willingly perform on a sustained basis to levels which
they’re ordinarily not expected to perform”. Although Chris was fired by the MTN
management due to a conflict with another senior executive, his leadership
formed the basis for the transformation of the Capital Programs Group in MTN; In
2009, the number of Base Stations integrated per month average 130, a peak of
160 Base stations integrated in a single month, and the average cost of building
a base station is $150,000, down from $250,000 in May 2004 when Chris
resumed. It is evident that Chris did not just have followers, but collaborators who
have continued to use the tools he introduced, and adopt his methods of
management.
Reference List