MIS REPORT

Submitted by:
UTSAV SHRESTHA
SANDESH KARMACHARYA
3RD YEAR B
DATE: 25th June 2013

Acknowledgement
1

This report is an outcome of hard work, which is designed to help the readers to have a
better understanding of the Information System (IS) used in an organization with
reference to Sunrise Bank Ltd. Many respective persons have devoted their precious time
and effort in the course of accomplishing this project. We would like to take this
opportunity to acknowledge all of them.
We are indebted to Mr. Deepak Raj Adhikari (Gabahal branch manager) for allowing us to
do our report in SRBL by providing necessary information and link to us. We would like to
thank entire team of IT Department of SRBL specially Mr. Bikash Tapa for providing
valuable information and suggestions regarding the software used in the Bank who
despite of the busy schedule gave their precious time and without whose support this
report would not have been completed. We will also like to thank Mr. Hari Krishna
Shrestha (Credit and Finance Manager of Gabahal Branch) for providing much necessary
information regarding business process and overall functioning of bank.
We would like to express our heartfelt gratitude to Kathmandu University (K.U) as well as
our college Nepal College of management (NCM) for providing us this wonderful
opportunity of extending our practical knowledge and helping us come out of the box to
a considerable level. We are grateful to our course instructor of Management Information
System Mr. Prajwal Shrestha for his valuable guidance. We are thankful to all those who
have directly or indirectly supported and guided us throughout this report.

Table of Contents
2

Page
Number
1. Acknowledgement
. 1
2. Table
of
content 2

3. List
of
Abbreviation. 3
4. Executive
Summary. 4
5. Overview
of
organizations:
.. 5
a. objective
b. capital structure

6. Product
. 6
7. Services
and
Marketing
strategy.. 7
8. Overall organizational structure of SRBL
8
9. Organizational
structure
of
SRBL. 9
10.
IT
department
of
SRBL.. 10
11.
Objective,
information
system
in
SRBL.. 11
12.
T24
consultant
service
in
SRBL
and
its
working... 12
13.
Infrastructure
of
SRBL.. 13
14.
T24 induction business academy- learning
path 14
15.
Sunrise
bank
management
team.. 15
16.
Home
page
of
different
software
. 16-24
17.
Value
chain
analysis. 25-27
18.
Information
Architecture. 27-28
19.
IS
function
.. 29
20.
T24
for
the
IT
specialist 30
21.
Information Architecture & activities performed by
IS.. 31
3

22.
Reference, limitations and recommendation..
. 32
23.
Conclusion
. 33

List of Abbreviation
KU: Kathmandu University
NCM: Nepal College of Management
SRBL: Sunrise Bank Limited
MIS: Management Information System
NRB: Nepal Rastra Bank
CEO: Chief Executive Officer
CBO: Chief Business Officer
HR: Human Resource
IT: Information Technology
IS : information system
CBS: central banking system
ETL: extraction transformation loading
A/C: Account
LAN: Local Area Network
ISP: Internet Service Provider
TPS: Transaction Processing System
4

L/C: Letter of Credit

CSD: Customer Service Department
ATM: Automated Teller Machine

Executive summary
This report on Information System Analysis of Sunrise Bank Ltd. has been conducted by a
group of BBA Students of Nepal College of Management for the partial fulfillment of
pratical course in the subject Management Information System required by the BBA
course of Kathmandu University. The main objective of conducting this study was to get
the details about the Bank, its organizational hierarchy, different departments, various
systems used in the Bank, the work of IT Department and the business processes. This
effort has resulted in better understanding about the subject in a practical manner.
SRBL, commercial bank of Nepal, is running its operation since 5 year. Like other banks
and financial institutions it is established with a motive to help people in terms of
financial issues. Being a commercial bank, SRBL accepts different types of deposit
service, provides different types of loan, offers various other services like ATM services,
internet banking, 365 days banking, SMS banking, etc. The head office of the bank is
located at Garidhara and has several branches to expand their operations. Different
departments of the bank like Customer service, Cash, Trade, Credit, Cards, Finance, HR,
IT, Research & Development, and internal audit department encompass professional
employee who have been successful in attracting and satisfying its customer.
The main department covered in this report is Information Technology (IT). SRBL uses
different types of hardware, software and internet connections. There are many systems
used in the bank but Temenos 24 is used as a Core Banking system. This system is linked
5

to every department and overall control is done by the IT deparment. Using such
systems in an organization facilitate the smooth flow of work. The major finding of our
report are the different systems used in the bank and its connection with the
management.
The ultimate conclusion to the findings from this study has been dealt in detailed manner
in the later phases of the report in consistent with the subject matter.

Overview of the organization:

We have selected Sunrise Bank Ltd for our Management Information (MIS) report.
In the report, we have presented the general overview of the bank, its product
and services, market, its competitors, organizational hierarchy, information
infrastructure and information architecture, business processes and the
information system used in the bank. It has been registered under company law
of Nepal as A class banking instution. Its motto is Rising to serve and it has
been serving people with banking service from more than past five years. Its
head office is located at Gairidhara, Kathmandu, Nepal. Till now bank has 49
branches all over Nepal, 2 in Bhaktapur, 5 in Lalitpur, 15 in Kathmandu and rest
of 27 branches all over Nepal. The main server of the bank is at head office and
Patan. Two IT departments are interconnected in the bank. Banks mission is to
offer tailor made banking services to all levels of society, with no constraint on
time, location, size of transaction and all aspirations.

Objectives:
To continuously expand Banks in systematic manner
To become a major innovative Bank and provide top of the line
services
To build an HR team that continuously supplements the growth of
the organization
6

 To be vigilant to the evolving economy and align our operations

accordingly.

Capital structure:
Paid up capital: Rs. 2,015 million
Initial public offering: Rs. 375 milliion
The Authorized capital of the bank: Rs.5000 million

Product and services:

Some of the products are:
Sunrise Bank ltd offers to their client a variety of deposit schemes with
personalized services at competitive rate of interest. Any Nepali citizen can open
his/her account for any deposit scheme at any of its branches. They even provide
different types of loan to people.

Fixed deposit
Individual
Intuitional
Sunrise Bishesh Muddati

Deposits
Remit account
Share dhani bachat
Baal bachat
Naari bachat
Normal savings

Loans
Home loan
Vehicle loan
Overdraft
Hire purchase loan
Personal mortgage loan
7

Education loan
Other loans

Services:

Locker facility,
Sunrise visa debit card,
Internet banking,
Suryodaya remit,
Sunrise M-banking
ATMS.

Bank aims to provide value added services such as student loans, SMS
banking, e-banking, transaction basis visa debit card and recently NTC,
adsl/landline and mobile postpaid bill payment, NTC Gsm/ CDMA, prepaid
recharge; in addition bank has 52 ATMS. It also has remittance
collaboration with western union, money gram etc.
Market and competition:
Nepal has flourishing and high demand for financial institutions and
Sunrise Bank ltd was also established to fulfill that demand. With more
than 30 commercial banks and thousands of financial institutions Nepalese
market is on the brink of saturation. Even though competition is high this
bank has managed to have profitable earning and good customer
feedback.
With numbers of commercial bank increasing day by day it faces lots of
competition and some of its competitors are as follows:

Nabil Bank Limited,

Nepal Investment Bank Limited,

Standard Chartered Bank Limited,

NIC Bank Limited,

Mega Bank Limited,

Global Bank Limited,

8

Citizens Bank Limited,

Century Commercial Bank Limited

NMB bank Limited,

Civil Bank Limited, etc.

With the banking sector overall covered by bank the value added in its
service is timely and friendly service, satisfied personnel, healthy and
competitive work environment that makes the quality of banking services
more effective and efficient.

Fig: Overall Organization Structure of bank.

10

11

IT DEPARTNMENT OF SUNRISE BANK

CEO
DEPUTY GENERAL
MANAGER
CHIEF MANAGER

IT MANAGER

NETWORK
ADMINISTRATOR

SYSTEM
ADMINISTRATOR

SUPPORT 49
BRANCHES

DATABASE
ADMINISTRATOR

Fig: IT department hierarchy of sunrise bank.

12

OBJECTIVE
The objective of IT department is to provide smooth information flow in the
organization.
Necessary accounts such as P/L accounts, ratios, general ledger, trial
balances, total transaction list, ATM reports, and banks financial position
are all prepared by the information systems y the organization. The
information systems also helps ensure harmonize daily transactions.

Information systems in organization:

Organization has information system named (T-24) used commonly with
different banks all over world. T-24 combines the 24x7 support necessary
for non-stop global operations, with the ability to deliver a local footprint.
Functions of information system:

Cash management
Risk management
Management information and profitability
Management control and audit
Enterprise console
Decision making
Data storage

Introduction to Temenos t24

T24 is an established, packaged corporate and wholesale banking
solution that is constantly proven in the worlds toughest banking
environments. It is suitable for banks of all sizes and offers a single
integrated architecture that strengthens the management of credit and
operational risk. Banks choose T24 because of the many business benefits
it produces in a short period of time. In practice, T24 helps banks to deliver
growth, manage risk and control cost.
T24 offers a scalable solution, delivered on modern open technology.
Choose a platform that suits your technology strategy and implement a
scalable solution built to the highest standards of service-orientated
architecture (SOA). T24 helps banks organize the bank business around
the customer, offering a real-time 360-degree view of customer
relationships.

13

Data
warehousin
g
Core
banking
testing

Reporting

Performanc
e audit &
optimizatio
n

Training

T24 CONSULTING SERVICES

SUNRISE BANK

Customizati
on

Prouction
support

Upgradatio
n

Integration
Implementa
tion
services

FIG: Services provided by T24

14

In this figure overall how organizations using T24 software has been shown
where different servers are connected to each other so that easy and effective flow
of information can be achieved.

15

16

Sunrise bank management team:

CEO

DEPUTY
CEO
ASSISTANCE
GM

DEPUTY GM

SENIOR
MANAGER

Basically in SRBL management team consist CEO under him department is

divided into two section. One part is under deputy CEO and another deputy
GM where assistance GM and Senior Manager work under them
respectively. Under them whole management work and collaborate with
them.

17

Sunrise bank t-24 software background

18

Internet banking home page:

19

HR Management system:

Employees attendance system:

20

Bill payment:

21

Fig: home

page of Architecture of sunrise

bank.

FORMS OF
PAYMENT

ECASH
ECHEQUE
SMART
CARD
CREDIT
CARD
DEBIT CARD

F1 SOFT
COMPANY

22

E-SEWA

PAY FOR GOODS

AND SERVICES
ACCOUNT
HOLDERS IN
DIFFERENT
BANK

MODES OF
PAYMENT VIA
BANK ACCOUNT

CREATE
ACCOUNT

Fig: Process for F-1 soft business process

23

Fig: Business process.

ATM working process:

24

Insert your card

Enter PIN Number (machine auto checks

details)
Select your transactions

Fast
cash/
withdra
Enter/sele
ct an

Receive
cash

Change

Stateme
nt

Balance
Inquiry

Enter old
pin

Select
type of

Current a/c
or Saving

Enter new
pin

Receive
mini

Receive
receipt

PIN

Re-enter
new pin

Remove your card

Value Chain Analysis:

25

Basically value chain analysis falls under how any business creates a value to its
customer by providing a better performance and value.

Administrative and Management:

Operation management, Strategic planning, Overall management of bank.
Support
Activity

Human Resources:
Staff Recruitment, Performance Evaluation, Employee Motivation.

Technology:
T-24 as information system, Attendance Recording System, E-Banking etc.
Treasury:
Cash management of Depositors, Foreign Currency Reserve Management, Liquidity
Management.
Cash&Remit Credit,
Card
Treasury:
tance:
Trade&
Department:
1. Fund
Customer Service:
SRBLVALUECHAIN
Finance:
1. Card
2. Cash
1. A/c opening. 1. Deposit
Primary
2. Operational
2. Cheque clearance.
and cash
1. Letter of
issuance.
management.
Activity
payment.
credit.
2. Card
3. Liquidity
Activity 4. Customers
2.
2. Personal
problem and
management
Queries,
Remittance.
Loans,
solution.
4. FCY
Problems and
3. Cheque
SME Loans.
3. ATM
management.
Solution
clearance.
3. Overdraft.
service.
4. TC , DD
4. Telex
4. Wincam
and FCEY
Transfer.
machine

Promoters

Initial
Shareholders

Depositers

Borrowers

Fig: Basic banking process

2.1. Value Chain Analysis:

Value chain provides overall scenario of the activities that the SRBL is engaged in. It
highlights specific activities in the banking business providing support activities and
primary activities. Value activities can lead to better understanding of a corporations
strength and weaknesses. It provides the view of the firm as a chain of basic activities
adding a margin of value to a firms products or services.

Customer Service
26

This department is the interactive department with customers. Employees in this

department are responsible for proper service and creation of satisfaction to the
customer. It includes activities like account opening and closing, Distributing Bank
statement, issuing cheque book, maintaining record of customer account opening and
closing, recording customers suggestion.

Cash and Remittance

This department handles all the work procedures of remittance for SRBL. It includes
transfer of funds abroad and receiving the funds from abroad, cash deposit and payment
and related activities to cash.

Credit, Trade and Finance

The manager of this department looks after the lending process of the bank. They are
responsible for determining the healthiness of the credit provided to the customer. In this
kind of primary activities, function like Loans & advances, Corporate Loan, Overdrafts,
letter of credit etc. are including. Trade and finance department looks after trade related
affairs of the bank. it includes activities like: letter of Credit, guarantee, advance
payment, acceptance of gold, silvers, shares and bonds, as collateral for loans, etc.

Card

This department handles all the issues relating to various card facilities like issuing card
(credit, debit, etc.), and ATM services. In case the card is lost, the customers must
directly contact this department.

Treasury
Treasury department include working of cash management, fund management,
liquidity management, FCY management.

Information Technology

The department of IT is in charge of the smooth operation of the information technology

and computer devices in the bank.

Marketing

All the required publicity and creation of brand image of the bank along with increasing
customers are done by this department.

27

Human Resource

This Division is responsible for fresh induction of employees and other professionals
through a rigorous induction process in order to ensure presence of quality professionals.
They conduct job analysis, prepare job descriptions, and conduct job evaluation process.
They are even in-charge of attracting, selecting and recruiting right people from the
market.

Business Banking

Employees in this department are assigned with the duties of core banking. It offers
checking, savings and monetary market accounts.

Internal Audit and Compliance

This department does the check and balance to the internal operation of the bank.
Auditors are responsible to look over the minimum wastage of the organization.

Fig: Information Architecture of SRBL.

28

Information architecture:
Information architecture of sunrise bank consists of:

Central banking system: CBS consist of main server and backup server
which are located in Gairidhara main branch and Gabahal Branch
respectively.
Firewall: Firewall helps to protect datas, virus, offensive entries and all
protecting and comfortable flow of information all over organization.
Extraction transformation loading: ETL helps to extract data and
information whenever necessary with easy accessible way.
Business interface: BI helps to flow information in different departments
whenever the information is needed like in process of information needed
about a customer when a/c opening, cash deposit etc.
Users: With the help of business interface internal as well as external users
such as mobile banking, internet banking users can enjoy banking
experience.

IS used: Temenos-24 (T-24)

Function:

Cash management

Risk management

Management information and profitability

Management control and audit

Enterprise console

Decision making

Data storage

29

T24 for the IT specialists

An open system
T24s openness means banks benefit from a greater choice of
platforms and other systems. They benefit too from increased
bargaining power a factor which keeps costs down.

Standards based
Alignment with modern standards increases T24s
longevity and
ensures compatibility now and in the future. This modern base makes
it easier for banks to recruit IT staff too.

Flexibility
The fact that T24 is a highly flexible system enables the IT
department to respond to user demands quickly and efficiently

Upgradeability
Regular, easy to deploy upgrades to the core system ensure that T24
remains modern and provides new features. The nature of the
upgrade process makes this an IT function that requires minimum
effort from
users. Featuresexist to fully automate the regression
parallel run reducing the risk and cost of upgrading.

Fig: Basic Information Architecture and activities performed by it in

sunrise bank.
30

The TEMENOS T24 retail banking functionality includes:

Teller applications
Savings accounts
Mortgage processing with Past Due obligations
Funds transfers and standing orders
Cheque and card management
ATM Interface Branch server processing

Reference:
Website of sunrise bank. www.sunrisebankltd.com.np.
31

 Annual report of sunrise bank 2011-2012.

Report of sunrise bank presented by seniors.
Google.com.np

http://nrb.org.np/

Book:

Lauden, Kenneth C., and Laudon, Jane P. Essentials of Management

Information System

Limitations:
Change in Nepal Rastra Bank System will accordingly
change the system in SRB.
Any change in CBS will change in output.
So change in those will change in reports prepared from
MIS.
Difficult to adapt for employees and more time is taken
to be a efficient user.

Recommendations:
Lobbying for stronger cyber law with Nepal Rastra Bank
and concerned authority.
Continuous improvement and innovation to increase
customer satisfaction.
Proper employee training on IS should be done for
effective result.

32

Conclusion:
With given opportunity we collected information and were able to know much in
depth about the information system in SRBL. We gained knowledge about how
they help in overall functioning of the organization.
For Customer:
Banks must be aware of fulfilling their customer's need and requirements as well
as to survive in the competitive market. Banks must be always ready to provide
them with the new service that meet their requirements such as:

Self-inquiry facility
Anytime banking
Electronic banking
Single window service for fast processing

For Bank:
Bank applied T24 to a wide range of back and front office tasks in addition to a great
number of new products. The major advantages for the bank to implement IT are:

Availability of a wide range of inquiry facilities, assisting the bank in business

development and follow-up.

Immediate replies to customer queries without reference to ledger-keeper as

terminals are provided to Managers and Chief Managers.

Automatic and prompt carrying out of standing instructions on due date and
generation of reports.

Generation of various MIS reports and periodical returns on due dates.

For the employees:

Automatic printing of covering schedules, deposit receipts, pass book / pass sheet,
freeing the staff from performing these time-consuming jobs, and enabling them
to give more attention to the needs of the customer.

Signature retrieval facility, assisting in verification of transactions, sitting at their

own terminal.

Avoidance of duplication of entries due to existence of single-point data entry.

33