VOLVO GROUP UK LTD

Job Description
Role

Name

Aftermarket Director
Closest superior

Organizational belonging (unit)

Regional Managing Director

Volvo Truck and Bus Centre London

Purpose of Job
To deliver sustainable profitable growth in the aftermarket from 10 sites across the Greater London
area, ensuring employee and customer satisfaction.

Key Responsibilities

Develop and produce a budget for each Dealer point and customer operated workshop,
set against the resources available to you, previous performance and potential opportunity
within your territory.

Develop constructive working relationships with customers and achieve high customer
satisfaction.

Ensure that all company policies relating to Health and Safety, Environment and
Quality are implemented and adhered to in the aftermarket.

Monitor and control performance standards set within the budget and take corrective
action as required.

To assess and take action on the Dealer point debtor list in conjunction with the
Business Controller

Develop best practice in the parts and service operations through the Genuine Volvo
Service way of working.

Work closely with the truck sales organisation to develop the customer base through the
CM way of working.

Support business development within each Dealerpoint

Monitor and control contract portfolio performance.

All cash invoices to be produced and payment collected prior to release of the vehicle.

To ensure that all Warranty claims & procedures are adhered to in line with group policy.

Carry out appraisals and performance reviews for all direct reports within each
Dealer location or customer operated workshop, in line with Volvo Group PBP process.
Use the information generated by performance reviews to identify training needs for
each Dealer point

Ensure the premises and facilities are maintained to a standard commensurate with
the VTBL Dealer Operating Standards.

Ensure all Dealer point legal responsibilities are being met.

Ensure a quality control programme is adhered to.

Actively motivate and develop team members to exceed expectation in all

elements of the balanced scorecard.

Manage a Dealer point manpower and succession plan to maximise opportunities for
growth through the team.

Contribute to the regions requirement to manage cost and credit control to maximise the
opportunities to grow profit.

To represent the region and contribute to the Aftermarket Forum Meetings

To be an active supportive member of the regions management team.

Required Competences

Ability to develop business strategies and translate these into business objectives and plans.

Attention to detail

Ability to analyse statistical information, draw conclusions and make recommendations.

Strong interpersonal skills including excellent written and oral communication

Flexible and positive approach to changing circumstances and changing priorities.

Commercial awareness

Strong financial awareness

Proactive.

Team working

Lead and coach to develop

Respect for individuals

Dedication to helping customers

Highest standards of integrity

Innovation

If this sounds like a role you would enjoy, please submit an internal application form attaching a
CV, to Joanne King, HR Business Partner Volvo Truck & Bus Centre London, Wedgnock
Lane, Warwick CV34 5YA or email: joanne.king@volvo.com
Closing Date: Friday 18th December 2009
If you apply for this position, as a courtesy please advise your Line Manager of your application,
as he/she will be approached during the recruitment process for a reference.