You are on page 1of 42

Equipment List

Cabin Crew Service Manual

ECONOMY CLASS
Equipment Needs List

Contents
Subject
Quick Guide
Accessories
Airsick Bag
Basket
J Cloth
Menu Cards
Menu-on-Screen
Newspapers
Special Meal Stickers
Ballpoint Pen
Timetable
Coffee/Tea
Pots
NG Paper Mug
Individual Milk Portion
Sugar Sugar Tubes/Brown Sugar/Sweet & Low
Three-in-one Packs
Comfort
Amenity Kit
DND Sticker
Baby Bag/Kit & Baby Feeding Items
Bassinet
Blankets
To Stations Without Laundry Service
To Stations With Laundry Service
Blanket Exchange Multi-sectors
No Joining Customers
With Joining Customers
Blankets Medium Sectors
Blankets DAC
Child Activity Packs
Cabin Dressing Items (CDI)
Pillows & Pillow Covers
Headrest Covers
Spare Seat (Bottom) Covers
Seat Pocket Arrangement
Headset Rotable/Non-disposable
Stain Remover
Sweets and Freshets
Toilet Amenities
Toiletries
Toilet Dressing Items
Liquid Soap
Toilet Air Freshener & Dettol
Sanitary Napkins
Toilet Amenities Display
Extra Toothbrush and Shaving Kit
Towels
Fly Fit, Fly Healthy Information Cards

Economy Class Equipment Needs List


NOVEMBER 2012

Page
1
25
2
2
2
24
34
4
4
5
5
56
5
6
6
6
6
7 16
7
7
8
9
10 12
10
11
11 12

12
12
12a 13
13

13
14 14a
15
15
15

15a 15b
16
16
16

-1-

ECONOMY CLASS
Equipment Needs List

Contents
Subject
Comfort
Clean-Up Kit
Washing Up Liquid
Insecticide
Bar & Meal Service
Atlas Drawer/Box
Atlas Container
Bar Extension Top
Bread Basket
Disposable Drawers
Trash Compactor Box
Brush and Dust Pan
Cart
Waste Cart
Trash Compactor
Cocktail Snacks
Cutlery Pack
7-in-1
3-in-1
Hot Meal Foil with Lid Meal Casserole
Ice Bucket
Paper Napkin
Plastic Canap Fork or Toothpick
Plastic Glasses
Salt and Pepper Twin Bags
Table Mats
Paddle Tray Mat
Paddle Tray
Disposable Containers with Lid
Swizzle Sticks
Tabasco/ Ketchup Sachets/Worcester Sauce
Meal Trays
Dummy Tray
Tongs
Serving Tray
Special Meal Stickers
Defective Equipment Stickers
Service Equipment Offload & Exchange
Service Equipment Uplift Tri-Class Operations

Page

Bassinets Quantity and Location Guide


Extension Tops Quantity and Location Guide

26 27
28 30

Economy Class Equipment Needs List


NOVEMBER 2012

16a 16b
16b
16b
17 24
17
17
17
17
18
19
19
19
19
19
20
20
20
20
20
21
21
21
21
21
21a
21a
21a
21b
22
22
22 23
23
24
24
24
24
25
25

-2-

ECONOMY CLASS
Equipment Needs List

QUICK GUIDE
ITEM
Sweets & Freshets
Newspapers
Baby Bassinets
Baby Bags +

FLIGHT

ACTION

All flights
L if supplied
LM
All flights
LM
S
All flights
LM

Offered
Offered
Offered
Liaise with CSD/CS
Offered on ground
On request
Priority for pre-ordered BBML

Children
Activity Packs

Except: flights with


block time of three (3)
hours and less.

Offered on ground

Toiletries

All flights
L

Placed in toilets
Full or heavy load placed on seats

Amenity Kits

Night flights &


Day flights with 8+ hrs

Toys
Baby Meal

Headsets

M
DND Stickers

Blankets

Menu Cards

L
M
L
M (4 hours +)
M (under 4 hours)
S
L

Light load distributed from


disposable drawer
Full or heavy load dress in seat
pockets
Light load distributed from
disposable drawer
Night flights offered
Day flights on request
On request
Placed on seat by Cleaning staff
On request
On request
Distributed
Loaded only on
USA
Australia
Far East (except short sectors
e.g. SIN-DPS v.v. etc.)
Note :Europe with Menu-on-Screen facility

Landing Cards

Sector specific

Towels

LM

Long

Economy Class Equipment Needs List


NOVEMBER 2011

Distributed with menu cards


whenever applicable
Prior to meals/wake-up

Medium

Short

-1-

ECONOMY CLASS
Equipment Needs List

Accessories
Item

Usage and Particulars

Airsick Bag
Used by customers who suffer from motion sickness
Found inside each seat pocket and in designated
compartment or holder inside toilets
Wide-bodied aircraft in 30FG overhead bins
Single-aisled aircraft in 8 DEF overhead bins

Basket

Small cane basket used to serve sweets and freshets

J Cloth
A thin, absorbent, strong coarse fiber cloth used for
cleaning galley top and wiping water drips
Used to line the galley sink area in order to filter sediments
(tea, water and white wine)
Menu Cards
Used to provide customer information regarding food
selection for a specific sector
Printed in English/Arabic standard for all flights
Printed also in Japanese/Chinese flights to
Japan/China

Front

Back

Outbound and inbound menu cards are loaded ex-DOH in


a separate container marked Menu Card Container
(Remain On Board)
Outbound Crew to ensure menu cards are loaded and
available for both outbound and return sectors
Note: Menu cards should be retained in relevant
container and not re-positioned to other locations
Inbound Crew to return all unused menu cards to
original container
Quantity of Menu Cards
Outbound catering load + 6
Inbound per cabin configuration

Aircraft

Galley
Location

A340/A330

404R

Economy Class Equipment Needs List


NOVEMBER 2012

A319/320/321

209

ADK

B777

203B

JC-M103R
YC-M503F

-2-

ECONOMY CLASS
Equipment Needs List

Accessories
Item

Usage and Particulars

Menu Cards
Menu cards are loaded
Long flights Americas + Far East + Australia
Menu cards are NOT loaded
Short flights Intra-Gulf
Long/Medium flights Africa + Middle East + ISC
Short/Medium sectors of multi-sector flights ;
JNB-CPT-JNB; SIN-DPS-SIN, etc.
NOTE: CS/Economy Crew-in-charge to ensure caterers
have briefed crew on all menu items
Menu cards must be distributed prior to the meal
service printed on the menu card
On flights where there are 2 meals catered, menu cards
will only contain information regarding the main meal
service (that is FLD/LD/HB menus)
Catering will continue to load flights with 2 meal services
On Long sectors, meals such as REF are to be served even
if these are not reflected in the menu cards.
Menu-on-Screen

Video cassettes with relevant sector menu are supplied on


specific sectors outbound/inbound
Duration 7 minutes
Content menu will be displayed in Arabic and English
and repeated in 2 cycles
Effective sectors ALL EUROPE
NOTE:
Economy Class menu cards will NOT be supplied
Menu Description
A copy of the relevant menu description is handed over by
catering staff to the Economy Class Galley Operator.
Economy Crew should be briefed on menu details prior to
start of services.
CSD/CS to forward report via eVR in the event menu
description is not handed over by catering staff.
Procedures:
Video to be screened on Economy Class main screen
Make announcement (Menu-on-screen PA)
Screen (without PA) 15 minutes prior to the
commencement of the main meal services (FLD/HB)

Economy Class Equipment Needs List


JANUARY 2012

-3-

ECONOMY CLASS
Equipment Needs List

Accessories
Item

Usage and Particulars


Menu-on-Screen Procedures (continued):
A330/Single-aisle aircraft
Screen menu on overhead monitors
A340 & B777
Due to non-availability of overhead monitors, menu is
displayed on individual screens CSD to ensure the
following:
Select zone Economy Class
Screen video on VIDEO PA (volume: MUTE)
Make announcement (Menu-on-screen PA)
Time 15 minutes prior to FLD/HB

Newspapers

To provide customers with current international and local


news
All newspapers must be current to date of flight
departure language speakers to check relevant
newspapers for dates of issue
If a customers choice of reading material is not
available, apologize/readily offer an alternative.
Check other cabins for the availability/non-availability of
requested reading material before telling a customer
there is none available
If requested material is with another customer, remember
to collect this after use and immediately offer to customer
who requested for it
On night flights, offer to turn on reading lights for
customers who wish to continue reading
Old/outdated newspapers must be offloaded upon arrival
in DOH

NEWSPAPERS
Type
Arabic Qatar

Arabic Lebanese paper printed in UK


English Qatar
English UAE
Other International Selection
Special Meal Stickers

Name
Al Watan
Al Raya
Al Sharq
Al Arab
Al Hayat
Gulf Times
Peninsula
Qatar Tribune
Khaleej Times
Gulf News
Loaded only upon flights arrival into
specific cities

Used by Galley Operator to properly identify special meals


and corresponding customers who requested for them.
3 sheets of special meal stickers are loaded in the dry stores
container located in the Business Class galley.
Attached by Galley Operator on relevant special meal casserole
covers

Economy Class Equipment Needs List


MARCH 2010

-4-

ECONOMY CLASS
Equipment Needs List

Accessories
Item
Pen

Usage and Particulars


Pen is available on request.
Effective flights: Long haul
Location: FC/JC Amenity container
Quantity: 10 (for both outbound and inbound use)
Description: Ballpoint pen

Timetable

A handbook that contains information regarding:


Flight routing and meal services
Listing of city, airport & cargo offices
Our fleet aircraft layouts and other technical data
Flight schedules of our entire network
Other relevant facts about the companys non-smoking
policy, carriage of dangerous goods, requests for special
meals, reconfirmation of bookings and others
Location
Wide-bodied aircraft Business Class galley
Single-aisled aircraft FWD galley
Current timetables (summer or winter) must be displayed
prominently in specified bulkhead holders in the cabin

Coffee, Tea
Item

Usage

Pots Coffee, Tea


Containers with spouts used to serve hot coffee/ tea

Coffee/Tea Pots labeled (coffee or tea) stainless steel


coffee/tea pourer, insulated to keep liquid hot; caution must
be exercised during handling
Prior to bringing out carts with coffee/tea pots, press the
red-coloured latch to release or minimize the build-up of
steam
Ensure lid is properly closed the red latch must be
positioned parallel to the handle

Economy Class Equipment Needs List


NOVEMBER 2012

-5-

ECONOMY CLASS
Equipment Needs List

Coffee, Tea
Item

Usage

NG Paper Mugs
Paper cups used to serve coffee and tea
Non-meal service
Clearance during meal services when customer table
has been cleared and customer wants to have another
serving of hot beverage
Individual Milk Portion
Used as accompaniment for tea and coffee
Offered from a presentation tray during meal services
Pre-set on meal trays for short sectors
Sugar Tubes
Used as accompaniment for tea and coffee
Standard dry store item
Offered from a presentation tray during meal services
Brown Sugar Cubes
Served to customers on request
Standard dry store item
Prepared and served from the galley

Sweet & Low


Used as accompaniment for tea and coffee
Offered from a presentation tray during meal service
Served on request during non-meal meal service
Standard dry store item

Three-in-One Pack
Served to customers taking individual coffee or tea
Contained in a plastic wrap
Paper napkin
Stirrer
Sugar tube

Economy Class Equipment Needs List


NOVEMBER 2012

-6-

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage

New Amenity Kit


3 colours & designs

To provide customers with complimentary bags that contain


toiletries and other items necessary for travel

Toothbrush and toothpaste


Tube socks
Eyeshade
Earplugs

Amenity kits are contained in burgundy bags (60 per bag) and
loaded by Catering staff in the aft LHS toilet
Long sectors NIGHT flights
Long sectors DAY flights with block time of 8 hours & more
Amenity kits for return sector are contained in grey bags (60 per
bag) and loaded in cargo hold #5.

Loading & Service Procedures:


Ex-DOH
Outbound sector burgundy bags contain amenity kits

Full or heavy customer load amenity kits to be preset by Crew on seats (zone-wise).
Light load amenity kits to be prepared in disposable
drawers and distributed on ground (2 or 4 corner service).

Return Sector
Grey bags containing amenity kits loaded in cargo hold.
Amenity kits must never be offered to any Qatar Airways staff
(including QR subsidiaries) travelling on duty or ID tickets in all
QR flights.
DND Stickers

Offered/given to customers who


Do not wish to be disturbed during the flight
May wish to be waken up for meals
May wish to be waken up to purchase in-flight Duty Free
goods
Stickers are loaded in the amenity container on all flights except
Short and Very Short sectors good for 2 sectors
Long sectors NIGHT flights
Distributed with menu cards
Long sectors DAY flights & Medium Sectors
Given on request

Economy Class Equipment Needs List


OCTOBER 2011

-7-

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage

Baby Bag/Kit
Baby Formula

Given to customers with babies to ensure babies onboard


comfort and hygiene; plastic bag contains
Diapers 2
Wet tissues
Plastic bags for diaper disposal 2
Baby powder
Baby lotion
Crew to distribute bags/kits using large trays before or after
take-off.
To provide baby with
Feeding bottles
Formula Cerelac
Bottled food BBML
Baby items are loaded in standard containers in the FWD
Galley all flights/good for 2 sectors

Given to babies (below 2 years old) with priority to customers


who have requested for Baby Meals (BBML)

Flight
Wide Body

Single Aisle

Economy Class Equipment Needs List


MAY 2009

Items
Baby bags
Feeding bottles
Baby food
Baby formula
Baby bags
Feeding bottles
Baby food
Baby formula

Number
6
6
8
1
2
3
2
1

-8-

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars

Bassinet
Given to customers with babies who are seated on bulkhead
seats where bassinet tables are installed
Available on
Long sectors
Medium sectors

Parents must be advised


that infant must be taken
from the bassinet
whenever the Seatbelt
sign is turned on in-flight
and in preparation for
landing
Bassinets must be
collected and re-stowed
before landing, signalled
by the Pre-Landing
Public Announcement

Request for bassinets for Short sectors can be


accommodated if done prior to the flight
Prepare and set up immediately after take-off, as soon as the
Seatbelt sign is switched off
Unfold and erect the four sides of the bassinet
Snap attachments at the two ends
Fold a blanket lengthwise
Using one half of the folded blanket, line/dress the inner
portion of the bassinet
Drape the remaining half of the blanket over the other to
serve as a covering for the infant
Provide a pillow, if available. An extra blanket may serve
as a pillow in case of a light passenger load
Using the two transport handles, bring the dressed
bassinet to the parent/guardian with infant
Open bassinet table and place the bassinet on tabletop
Remember to secure bassinet using the two restraint straps
Ensure that used/soiled blankets and pillows are removed
prior to stowage
Damaged and dirtied bassinets must be brought to the
attention of the CSD/CS who is responsible for writing it in the
Voyage Report and the Cabin Defects Log

Location of Bassinets
Please refer to pages 26 27 for quantity and location of
bassinets per aircraft.
Maintenance
and Cleaning

Should a bassinet need cleaning/replacement:


Use defective equipment sticker on the casing or on the
bassinet fabric for easy identification by engineering team.
Stow bassinet in allocated compartment.
Make CDL entry, indicating stowage location.
CSD/CS to forward eVR with details including CDL number.

Economy Class Equipment Needs List


OCTOBER 2011

-9-

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars

Blankets
To help ensure customers in-flight comfort.

Ground Handling staff to:


Very Long + Long Pre-set individually-wrapped blankets on seats.
Medium (over 4 hours) Load empty canvas bags placed in AFT Economy
CMB/KTM/MLE/DAC/SEZ
overhead bins (OHBs) for collection of used blankets
by crew.
Collection of blankets by Crew:
Blankets placed in allocated canvas bags for
offloading or exchange.
Individually-wrapped blankets loaded in plastic bags
Medium and positioned in the AFT Economy Class OHBs
(under 4 hours) Blankets given on request
Blankets re-folded and re-stowed in AFT OHB for
return sector use.
Collection of blankets by Crew:
Plastic gash bags loaded & used in stowing blankets.
25% individually-wrapped blankets loaded in plastic
bags and positioned in the AFT Economy Class OHBs
Short Blankets given on request
Blankets re-folded and re-stowed in AFT OHB for
return sector use.
Collection of blankets by Crew:
Plastic gash bags loaded & used in stowing blankets.
Collection of Blankets Plastic disposable gloves (provided by the company) are used
Prior to landing
to collect used blankets.
Stowage of Blankets
Prior to landing

Bags of blankets should be distributed to available AFT


toilets and a maximum of 2 bags per toilet is recommended.
Ensure that toilets are not overloaded with bags of collected
blankets as this has caused heavy damages to toilet doors.

TO STATIONS WITHOUT BLANKET LAUNDRY SERVICE


Outbound + Return Sector Blankets Loaded in DOH

Ground handling staff to pre-set blankets on seats


12 empty burgundy bags to be loaded in AFT overhead bins
for blanket collection and stowage into destination
Ground handling staff to load 12 grey bags with return
sector blankets in cargo hold #5
A340 return sector blankets in 12 grey bags loaded in
designated cabin stowage area.
In-flight Cabin Crew to collect unused blankets from unoccupied
seats and stow in burgundy bag.
Prior to Landing Cabin Crew to collect blankets
Stow blankets in burgundy bags
Seal burgundy bags and re-stow in the AFT overhead bins
Ex-DOH

Economy Class Equipment Needs List


MAY 2011

- 10 -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars


TO STATIONS WITHOUT BLANKET LAUNDRY SERVICE
Outbound + Return Sector Blankets Loaded in DOH

During Ground handling staff to transfer burgundy bags to cargo


Ground Stop
hold #5 and load fresh blankets (in grey bags) in the cabin,
Ground handling staff to pre-set blankets on seats
12 empty grey bags to be loaded in AFT overhead bin for
blanket collection and stowage into DOH.
Arrival DOH Prior to landing, Cabin Crew to collect blankets
Stow blankets in grey bags
Seal grey bags and re-stow in the AFT OHBs.

BLANKET EXCHANGE
TO STATIONS WITH BLANKET LAUNDRY SERVICE
Outbound Blankets Loaded in DOH
Return Sector Blankets Loaded in Outstations

Ex-DOH Ground handling staff to pre-set blankets on seats.


Crew to ensure empty canvas bags are loaded in the AFT
OHBs in the Economy cabin.
In-flight Cabin Crew to collect unused blankets from unoccupied
seats and stow in allocated canvas bags.
Stow bags in the AFT OHBs.
Prior to Landing Cabin Crew to collect and stow blankets in allocated
canvas bags.
Stow bags in the AFT OHBs/AFT toilets.
During Ground handling staff to offload used blankets for laundry.
Ground Stop Ground handling staff to load and pre-set fresh blankets
on seats.
Crew to ensure empty canvas bags are loaded in the AFT
OHBs in the Economy cabin.
Arrival DOH Prior to landing, Cabin Crew to collect blankets.
Stow blankets in allocated canvas bags.
Stow bags in the AFT overhead bins/AFT toilet

BLANKET EXCHANGE
MULTI-SECTOR FLIGHTS
Outbound Blankets Loaded in DOH
Return Sector Blankets Loaded in Outstations

Replacement of blankets is generally done in terminating stations.


Ground handling staff to pre-set blankets on seats.
Prior to landing, Cabin Crew to ensure blankets of
Ex-DOH
disembarking customers (1st destination) are collected
blankets of customers in transit are to be collected at final
destination.
Stow blankets in canvas bags.
Re-stow in the AFT overhead bin or AFT toilet.
No Traffic Rights 1st Destination
No Joining Customers Cabin Crew to ensure cabin and toilets are well-cleaned and
dressed by ground handling staff.
2nd Destination
Ground handling staff to pre-set return sector blankets on seats.

Blanket Exchange

MULTI-SECTOR flights

Economy Class Equipment Needs List


MARCH 2011

- 11 -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars


BLANKET EXCHANGE
MULTI-SECTOR FLIGHTS
Outbound Blankets Loaded in DOH
Return Sector Blankets Loaded in Outstations

With Traffic Rights Ground handling staff to pre-set blankets on seats


Ground handling staff to load 20% additional blankets
outbound and inbound.
Ex-DOH 1st Destination
Cabin Crew to ensure cabin and toilets are well-cleaned and
dressed by ground handling staff.
Cabin Crew to especially check that seats vacated by
customers (1st destination) are prepared for joining customers.
Joining customers are to be provided with blankets after
take-off from 20% additional blanket load.
2nd Destination
Ground handling staff to pre-set blankets on seats.

With Joining Customers

FLIGHTS TO DAC
Outbound + Return Sector Blankets Loaded in DOH

Ex-DOH Ground Handling staff to pre-set blankets on seats.


Empty canvas bags (outbound/inbound) to be loaded in AFT
OHBs.
Return sector blankets are loaded in 2 full carts (100 per cart)
and positioned in the FWD galley
Balance quantity of blankets is loaded in AFT OHBs.
Prior to Landing Prior to landing, Cabin Crew to collect blankets.
Place blankets in canvas bags and stow bags in the AFT
LHS toilet.
During CSD/CS to ensure
Ground Stop Canvas bags of used blankets loaded in cargo hold.
Ground handling staff to take fresh blankets from full
carts and pre-set on each seat.
Arrival DOH Prior to landing, Cabin Crew to collect blankets
Place blankets in canvas bags and stow in AFT LHS toilet
- Crew may also use the 2 empty blanket carts as stowage.

MEDIUM FLIGHTS UNDER 4 HOURS


Outbound + Return Sector Blankets Loaded in DOH

Ex-DOH

In-flight
Prior to Landing
Outstations
Arrival DOH

Ground handling staff to load blankets in the AFT OHBs.


Crew to ensure gash bags are supplied fro collection.
Give blankets on request.
Cabin Crew to collect blankets
Used blankets are re-folded & re-stowed in AFT OHBs.
Prior to landing, Cabin Crew to collect blankets.
Place blankets in gash bags and stow in AFT OHBs / toilets.

Economy Class Equipment Needs List


MARCH 2011

- 12 -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars

CHILD ACTIVITY PACKS


Qatar Airways launches a new range of fun and activity
items that will keep our young customers entertained
during flights.
SpongeBob Square Pants is a popular American
television series that centers on the exploits and
adventures of the title character and his friends in an
underwater city.

OUTBOUND FLIGHTS
SECTOR
LONG HAUL
MEDIUM HAUL

ACTIVITY PACK
Activity Bag
Pencil Case Pack

AGE
3 12 years
3 12 years

Quantity
16
16

ACTIVITY PACK
Activity Bag
Pencil Case Pack

AGE
3 12 years
3 12 years

Quantity
16
16

INBOUND FLIGHTS
SECTOR
LONG HAUL
MEDIUM HAUL

Note: Activity items are not loaded for flights with block time of three (3) hours and less.

FLIGHTS
LH & MH
ALL Outbound &
Inbound

TOYS
SpongeBob Plush Toy

AGE
0 3 years

Magnetic Aeroplane Sketcher Toy 0 3 years

Quantity
12
12

TOYS
SpongeBob Plush Toy

DESCRIPTION

A fun and cuddly toy for small children.

Magnetic Aeroplane Sketcher

DESCRIPTION
A mess-free sketcher that serves as a magnetic drawing
board.
Allows the child to draw on the flat screen, and quickly
erase what has been drawn by sliding across the button
located just above the bottom of the plane.

NOTE: Crew may use their discretion and choose 1 toy selection for outbound and the other
type for the inbound sector. Only 1 toy should be allotted per child.

Economy Class Equipment Needs List


JULY 2012

- 12a -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars


ACTIVITY PACKS

Acitvity Bag

DESCRIPTION
(Outbound)
A nylon mesh bag which contains fun and activity items.
SpongeBob activity book
5 colour pencils in a box
SpongeBob sharpener
Sticker sheets
SpongeBob Notebook
SpongeBob keychain
DESCRIPTION
(Inbound)
A nylon mesh pencil case which contains fun and activity
items.
SpongeBob activity book
5 colour pencils in a box
SpongeBob sharpener
Sticker sheets
SpongeBob finger puppets
SpongeBob restickable sticker folio
2 SpongeBob post cards

Activity Bag

PENCIL CASE PACKS


Pencil Case Pack

DESCRIPTION
(Outbound)
A plastic case which contains fun and activity items.
Activity book
5 colour pencils in a box

Pencil Case Pack

DESCRIPTION
(Inbound)
A plastic case which contains fun and activity items.
SpongeBob activity book
5 colour pencils in a box
SpongeBob sharpener

CABIN CREW
PREMIUM CLASS
ECONOMY CLASS

Service Process
Premium Crew to ensure that required numbers of children
kit/bag/toys are reserved for Premium cabin use.
After all customers have boarded, Crew to distribute from a
disposable drawer after completion of sweets and freshets.
FWD to AFT movement
L3/R3 wide body operations
R4C or R3C single aisle operations

Economy Class Equipment Needs List


JULY 2012

- 12b -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars

Child Activity Packs


continued

Given to children (up to 12 years old), prioritizing customers


who have requested for Child Meals (CHML).
Loaded on all Long and Medium haul flights except when
block time is three (3) hours or less.
Separate stocks are uplifted for
Outbound contained in a sealed canvas bag and
positioned in the AFT galley
Inbound in standard containers
Outbound stocks
Ensure balance activity packs/toys from outbound sector
stocks are used ex-outstations, using the return sector
stocks for additional requirements.
Remaining stocks should be stowed in the canvas bag and
sealed prior to disembarkation.
Prior to distribution
Ensure plastic covers of activity packs are removed.
Activity packs are neatly arranged on a disposable drawer
along with a few toys as applicable.

Sample of canvas bag

CDI
Cabin Dressing Items

Pillows with Pillow Covers


Disposable fabric are used to encase the small pillow
placed on each seat for all flights except Short and Very Short sectors
Spare pillow covers are loaded above 8DEF or 30G
Headrest Covers
Disposable fabric used to line headrest area of each seat for all flights
Spare headrest covers are loaded above 8DEF or 30G
Spare Seat (Bottom) Covers
A330 4X (2 per colour) by R1 Door OHB
B777 4X (2 per colour) at AFT Galley compartment 729
A320/A321/A319 3X at Compartment C003 (adjacent to FWD closet)
Note: Whenever applicable, use spare stock to replace soiled and
wet bottom seat cover.
Soiled seat cover should be placed in a plastic bag & repositioned in same location.
CSD/CS to forward report of usage via eVR & Cabin Defects Log.

Seat Pocket
Arrangement

Contents of the seat pocket provide the customer information


regarding safety onboard, IFE, Duty Free, etc.
Each seat pocket contains 5 items, arranged from front to
back
1. Safety Card
Inside plastic pouch
2. In-flight Entertainment (IFE) Guide
3. Duty Free Magazine
Outside plastic pouch
4. Oryx Magazine
5. Airsickness bag

Economy Class Equipment Needs List


MAY 2012

- 13 -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars

Headset
Rotable
Non-disposable

To provide customer access to audio-visual entertainment


Burgundy canvas bags:
150 headsets per bag
individually wrapped in
plastic.
Note:
For A321
operations 165
headsets per bag
Labeled
Outbound/Inbound
Flight number/date
Sector
IMPORTANT:
Crew should utilize headsets ONLY from bags labeled for the
respective operating sector (Outbound or Inbound).

LOADING POSITIONS OF HEADSET BAGS


IMPORTANT: Ensure bags remain in allocated locations and NOT re-positioned.
A319/A320/A321
2 bags 1 outbound / 1 inbound
Location: Below last row of seats in Economy Class cabin (aisle seats)
A330
4 bags 2 outbound / 2 inbound
Location: Last OHB (overhead bin) in Economy Class cabin 2 bags each LHS/RHS
A340
4 bags 2 outbound / 2 inbound
Location: Compartment S04 opposite L4 Door
B777-200/300
4 bags 2 outbound / 2 inbound
Location: Behind last row of seats in Economy Class cabin LHS /RHS

LOADING POSITIONS Multi-sector flights with headset requirement


Examples: DOH-SIN-DPS v.v. & DOH-GRU-EZE v.v.
Total 8
bags
loaded
ex-DOH

4 bags loaded in the cabin (as per above locations) for outbound flight
2 bags used on 1st sector
2 bags used on 2nd sector
4 bags loaded in the cargo hold for inbound flight (return sector)
2 bags used on 1st sector
2 bags used on 2nd sector

Headset
Distribution

For HEAVY LOAD dress in seat pockets (zone-wise).


Note: Unused headsets to be collected after take-off and
returned into allocated bags.
For LOAD BELOW 50% distribute on ground (after sweets
and freshets) using disposable drawers 2 to 4 corner service.

Economy Class Equipment Needs List


JUNE 2011

- 14 -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars


Headsets Unserviceable headsets Crew to put defective headsets in a
Reminders separate plastic bag, properly labeled (Defective Equipment)
and kept with the collected headsets in the allocated canvas bag.
SHORT HAUL Flights No headsets loaded for Economy Class
Headset DONE AFTER LANDING
Collection A. Collection in Outstations
Crew to collect headsets AFTER customer
disembarkation.
Collect headsets in bundles of 15 to 20 and secure each
bundle using 2 plastic wire ties or plastic seals as
shown.

Wire ties

Plastic seals

All collected headsets are to be stowed in allocated bags


(Outbound Sector).
Headset bags to remain in assigned locations and to be
offloaded only in DOH.
B. Collection in DOH
Collection of headsets to be done by Cleaning Staff after
crew disembarkation.
Headset Handling Outbound flight
Procedures Distribution of headsets as per standard procedures.
Multi-sector Flights Collection of headsets (after customer disembarkation) to be
carried out arrival 1st station and arrival 2nd station.
Examples:
DOH-SIN-DPS Ensure all headsets are returned into allocated bags and
DOH-GRU-EZE
sealed.
Inbound flight
Originating station (i.e. DPS & EZE) exchange of headsets
DPS-SIN-DOH
to be carried out by ground staff.
EZE-GRU-DOH Distribution of headsets as per standard procedures.
Collection of headsets (after customer disembarkation) to be
carried out arrival 1st station (i.e. SIN & GRU) and ensure all
headsets are returned into allocated bags and sealed.

Economy Class Equipment Needs List


MAY 2010

- 14a -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars

Stain Remover
Dr. Beckmanns
Roll-On Type
75ml

A multi-purpose stain remover loaded on ALL flights

Sweets and Freshets

Candies and sachets of lightly scented refreshing towels are


offered on all flights prior to take-off

Follow Directions for Use as reflected on the bottle


After use, ensure stain remover is returned in the
designated container

Sweets & freshets are loaded in the dry stores containers


Return sector freshets are loaded in cargo hold #5

Toilet Amenities
To ensure customers personal hygiene and provide refresher
Toiletries on all flights
Toiletries provided on all flights
Cologne Eau de Toilette
Hand Cream
Toiletries are placed inside toilets during ground
preparation lids are removed and left in the toilet
amenities container
Prior to landing, toiletries are collected & re-stowed inside
toilet amenity container ensure bottles are wiped
clean/dry & lids are re-placed
Toilets are completely dressed by the ground handling/
Toilet Roll cleaning staff
Tissue Box These supplies are loaded in the toilet amenity container
Hand Towels Cabin Crew must clean toilets & replenish toilet supplies
regularly during the flight
Toilet Seat Liners

Installed in specific toilet seat liner compartment by ground


Disposable Gloves
handling/cleaning staff
Freshets
Plastic disposable gloves are used in toilet cleaning and
dressing
For aircrafts with liquid soap dispensers
Liquid Soap CSD/CS, prior to customer boarding, must ensure liquid
soap is loaded in all dispensers
If additional amount is required, ground handling/cleaning
staff must be immediately notified
Air
Freshener
& Dettol Cabin Crew must check toilets at least every 6 8 minutes
Ensure toilets are clean & free of unpleasant odours

Economy Class Equipment Needs List


NOVEMBER 2012

- 15 -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars

Toilet Amenities
Sanitary Napkins

Toilet
Amenities Display

1 pack of sanitary napkins is loaded


inside the baby amenity container
Sanitary napkins are given to
customers on request
Toiletries and amenities should be displayed neatly inside toilets.
Whenever applicable, toiletries and freshets should be
arranged in toilet racks as shown.
Effort should be made to replenish toilet amenities
regularly.

B777
Toiletries
Display

Economy Class Equipment Needs List


NOVEMBER 2012

- 15a -

ECONOMY CLASS
Equipment Needs List

Comfort
Item

Usage and Particulars

A330
Toiletries Display

A330 / A320
Toiletries Display

A321 / A320
Toiletries Display

Economy Class Equipment Needs List


DECEMBER 2010

- 15b -

ECONOMY CLASS
Equipment Needs List

Comfort
Item
Extra Toothbrush
and Shaving Kit

Usage and Particulars

To meet customers need for these items on board given only


when customer requests for them
Disposable toothbrush packs are loaded in the toilet amenity
container (mid galley)
Long 24 packs
Medium 12 packs
Short 6 packs
Shaving kits are loaded in the passenger amenity container for
ALL SECTORS except Intra-Gulf
Wide-body
FC 12 shaving kits (A340/B777)
JC 24 shaving kits (A330/A340) / 12 (B777)
YC 24 shaving kits (B777)
Single-aisle
10 12 shaving kits

Disposable Towels
To provide customers with a means to refresh them before
meals or after waking up
Effective Sectors:
ALL LONG & MEDIUM-HAUL flights
Loaded in AFT OHB
Scented and with disposable tongs
Examples: Airlaid, linen-type, etc.

FLY HEALTHY
FLY FIT
Information Card

To provide all customers simple ways to fly healthy


Offers customized Ayurvedic techniques (a Sanskrit word
that means science of life) that a customer can apply to feel
more relaxed, balanced and healthy during the flight.
Effective Sectors:
ALL WIDE-BODY OPERATIONS

Crew should ensure that health information cards are


introduced along with other CDIs.

Economy Class Equipment Needs List


DECEMBER 2011

- 16 -

ECONOMY CLASS
Equipment Needs List

Clean-up Kit
Item

Usage and Particulars

Body Fluid Spill Kit

Clean-up Kit
If need arises for Crew to
clean up aircraft surfaces
from fresh body fluid spills
(such as vomit, blood, urine
& faeces), clean-up kits will
be available for use.
Contents
Gloves, mask,apron
Scooper, absorbent powder
Bag, seal, absorbent cloth

Aircraft
B777
A340/A330 (except AED/ACD)
A330 AED / ACD
Single-aisle

Location
FWD Galley F202R
FWD Galley 204R
FWD Galley 103
AFT Galley 504R

Quantity
3 packs
3 packs
3 packs
2 packs

Crew Guidelines & Procedures


1. Wear apron, face mask & gloves protect yourself with the protective gears at all
times.

2. Handle and dispose


Ensure the clinical waste bag is open and positioned
upright.
Tear open the packet and apply absorbent powder to spill.
Spread content evenly over the contaminated surface area. Allow 1-2 minutes for
powder to settle-in.

Economy Class Equipment Needs List


NOVEMBER 2010

- 16a -

ECONOMY CLASS
Equipment Needs List

Clean-up Kit
Item

Usage and Particulars

Crew Guidelines & Procedures continued


Handle and dispose
Use scooper to remove waste and place it in the bag. Ensure the waste does not
spill out nor gets around the rim of the bag.
Once waste is carefully plcaed inside the bag, dispose the scooper along with the
waste.

3. Remove protective gears


Remove mask/apron/apron and dispose inside the bag.
Close bag using the seal provided in the packet.
Gash the whole bag in the toilet bin.
IMPORTANT REMINDERS
The affected surface can be further cleaned using warm soap water and the
absorbent cloth.
Wash hands thoroughly.

Washing Up Liquid
and Insecticide
Washing Up Liquid
For cleaning dishes, glasses, etc.- if required.

Insecticide
To kill mosquitoes, insects, bugs, etc.

Economy Class Equipment Needs List


NOVEMBER 2012

- 16b -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item

Usage and Particulars

Atlas Drawer
Used to hold and secure
Bar service items and equipment on the bar cart top
Meal service items and
equipment on the meal cart top
Used to contain service items and placed inside carts or atlas
containers
Used to prepare magic box

Atlas Box

A portable and removable metal container used to contain service


items

Bar Extension Top


Used to provide added work space for Cabin Crew to prepare
drinks
Used to accommodate more bar service items on the bar cart top
After services, extension tops must be properly stowed in
allocated positions, coat closets or doghouses
Please refer to pages 28 30 for quantity and location of
bassinets per aircraft type.
Bread Basket
Large cane basket used to serve warm bakery items
4 loaded in the AFT Galley
4 bread tongs loaded with coffee, tea pots
To be lined with appropriate tablecloth
6 table linens
Wide-bodied aircraft located in the last OHB LHS
Single-aisled aircraft loaded separately in the JC Linen
container

Economy Class Equipment Needs List


OCTOBER 2011

- 17 -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item

Usage and Particulars

Disposable Drawer
Collapsible (disposable) drawers used for services on all flights
Quantity 14 drawers (wide body) / 8 drawers (single-aisle)
Location drawers in collapsed folded-flat units (A) are
loaded in the same compartment as trash
compactor boxes.
Usage: Outbound and Inbound flights
Design: features the QR brand; changes in product designs
will be introduced, as part of the companys commitment
to continuously enhance our onboard products.

Uses:
Distribution of headsets/amenity kits for light cabin load
Clearance by cart for services where drawers are used on
cart top for clearance
Clearance of cabin zones by hand
Final clearance during meal services
Collection of used service items/debris by zones during
non-meal services as applicable (used towels, used
glasses/ napkins after drinks services, etc.)
Individual clearance to be carried out using black trays
Inside meal cart (JED/IKA/MHD) to contain hot meals,
warm bread and additional drinks (as applicable).

Preparation of drawers:
Prepare drawers for services as shown (B).
Clean and reusable drawers from outbound sectors should
be utilized for services on return sectors.
Arrival DOH
Used drawers to be disposed by crew prior to arrival.
Unused drawers to be offloaded by catering staff.

Disposal of drawers: (C)


Undo disposable drawer as shown.
Fold and flatten both ends onto the center of the drawer.
Insert flattened drawer into any used meal cart.
1. Prior to Arrival: Outstations
Used/stained drawers to be disposed prior to landing.
Unused/re-usable drawers to be positioned in designated
stowage compartment.

2. Prior to Arrival: DOH


All used drawers to be disposed prior to landing.

Economy Class Equipment Needs List


NOVEMBER 2012

- 18 -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item
Trash Compactor Box

Usage and Particulars


A solid and liquid-proof box used specifically in trash compaction,
allowing effective garbage disposal in-flight.
Sufficient quantity of boxes is supplied in
coat closets or accessible galley
compartments.
Trash compactor boxes must only be used
for the operation of trash compactor, and
not as garbage disposal box outside the
unit.

Brush & Dust Pan


For A340 only
Loaded in the MID (S505) and AFT (S601) Galleys

Cart
Full Cart & Half Cart

Used to contain beverage and bar items


Used to contain service items and equipment
Used to contain duty free items
Used to contain pre-set meals on trays
UPLIFT OF MEAL CARTS
Considering the two-aisled cabins of wide-body aircrafts, In-flight
Services (Catering) always ensures that the uplift of even number
of meal carts for flights with low customer load in order to maintain
a synchronized service flow in the cabins
Example:
With a load of 120 customers (on a 42 tray set up service)
Catering supplies 2 full carts (2x42=84)
Balance 36 trays are loaded in 2 full cart (2X18=36)
Total of 4 carts
A meal cart can contain
42 meal trays using 2/3 trays (3 trays fit 1 runner)

Waste cart used to contain waste

Economy Class Equipment Needs List


NOVEMBER 2012

- 19 -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item

Usage and Particulars

Cocktail Snacks
Served with all alcoholic/bar drinks at all times except during meal
service
Served ON REQUEST with all other drinks

Japanese Rice Crackers


Japan flights
Cutlery Pack
7-in-1

Plastic disposable cutlery encased in a paper envelope


7-in-1 pack loaded for meal services
1 disposable knife
1 disposable fork
1 disposable dessertspoon
1 salt sachet
1 pepper sachet
1 toothpick
1 paper napkin

3-in-1 Pack
3-in-1 pack loaded along with cutlery
pack for all meal services
1 paper napkin
1 swizzle stick/stirrer
1 sugar tube

Hot Meal Foil and Lid


Used as a casserole to heat the main
meal dish

Economy Class Equipment Needs List


NOVEMBER 2012

- 20 -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item

Usage and Particulars

Ice Bucket
A rectangular melamine (hard plastic) container used to hold ice
cubes
Used during bar and meal services

Paper Napkin
Used by customer to wipe lips and fingers when taking a drink or a
meal

Plastic Cocktail Pick


or Toothpick

Used to pick out lemon and orange slices

Plastic Glasses
Used to prepare and serve drinks

Salt & Pepper


Twin Bag

Used to enhance taste of food pre-set in cutlery pack


Used as ingredient in specific cocktail drinks bulk loaded in the
dry stores container
30 salt and pepper twin bags loaded in the dry stores wide body
aircrafts
20 salt and pepper twin bags loaded in the dry stores single
aisle aircrafts

Economy Class Equipment Needs List


NOVEMBER 2012

- 21 -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item

Usage and Particulars

Tablemat
Large

As a base on customers table during main meal services:


FLD/LD
HB/HS
.
Crew to place a tablemat on customers table with the logo (top
right hand corner) facing customer.
Tablemat
Small

As a base on customers table :


REF (except Intra-Gulf)
Ice Cream & Anytime Snacks service

Crew to place a tablemat on customers table with the logo (lower


right hand corner) facing customer.

Paddle Tray-mat
To line the tea/coffee (paddle) tray.
Loaded in a separate container in the AFT galley.
Additional table mats to be carried on all hot beverage cart services
in the cabin.

Paddle Tray
As a server for tea/coffee and accompaniments during cart
services.
To be lined with a paddle tray mat during services.
Paddle tray mats should be replaced when stained from
spillage.

Economy Class Equipment Needs List


NOVEMBER 2012

- 21a -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item
Disposable
Container with Lid

Usage and Particulars

Preset on main meal tray to contain :


FLD/LD
Starter/Appetizer
Dessert
Cheese, crackers and butter (pre-packed)
HB
Fruits
Jam, crackers and butter (pre-packed)

Also used for orange/lemon slices for


bar and hot beverage services.

Economy Class Equipment Needs List


NOVEMBER 2012

- 21b -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item

Usage and Particulars

Swizzle Stick

Used to stir mixed drinks and cocktails

Tabasco Mini
Used as an accompaniment for meals served only ON
REQUEST
Quantity loaded is good for outbound/inbound sectors

Ketchup Sachets

Used as accompaniment for meals


Served only ON REQUEST
Quantity loaded is good for outbound/inbound sectors
FLD/LD/HB services few sachets to be carried in a plastic
glass along with mini bottles of Tabasco & placed in the drawer
inside carts.

Worcester sauce
If available Cabin Crew to inquire from customer the amount of
Worcester sauce required in preparing a drink.

Meal Tray
Used to contain meal items for customers and crew.

Economy Class Equipment Needs List


NOVEMBER 2012

2/3 sized transparent tray used for meal services.


With non-skid surface casserole liner not provided.

- 22 -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item

Usage and Particulars

Meal Tray Black

Used to contain meal items for customers and crew.

Dummy Tray

2/3 sized black tray used for meal services.


With non-skid surface casserole liner not provided.

Middle East & Indian Sub-Continent Flights


In order to meet last-minute additional meal uplifts ex-outstations,
dummy meal trays (without food items) will be loaded ex-DOH.
If return catering is not for a full load, dummy trays to a
maximum of 10 for Economy Class will be uplifted for returnsector use.
CREW PROCEDURES:
Ex-DOH: If return-sector catering is not for a full load
Galley Operators to ensure correct number of dummy trays are
loaded in relevant carts
Ex-Outstation: Should there be a requirement for additional
meals depending on load factor
Catering staff to load required meal numbers (menu may not
tally with current selection)
Crew to ensure all meal items including hot meals are properly
arranged/ transferred on dummy trays prior to services
CSD/CS to ensure customer briefed if meal does not tally with
current menu.
All other service procedures remain as per standards

Economy Class Equipment Needs List


NOVEMBER 2012

- 23 -

ECONOMY CLASS
Equipment Needs List

Bar & Meal Service


Item

Usage and Particulars

Tongs
Disposable tongs (plastic) used to collect used towels

Stainless steel bread tongs used to serve/replenish bakery items


from bread basket (FLD/HB)

Ice tongs used to pick ice cubes when preparing drinks

Trays
Used to hold, carry and collect service items.

Serving trays must be lined with tray liners (non-skid paper).

Special Meal Stickers


Specially designed stickers are used Io identify special meal
requests of customers.
Loaded in the FWD & AFT Galleys along with AFD & Defective
Equipment stickers.
Wide-body in FWD Galley/Baby Items container
in AFT Galley/Lotions container
Single-aisle in FWD Galley/Napkins container
in AFT Galley/Dry stores container
Defective
Equipment Sticker

Stickers are used Io


identify and withdraw
unserviceable
equipment from rotation.

Loaded in the FWD & AFT Galleys along with AFD & SPML
stickers.
Wide-body in FWD Galley/Baby Items container
in AFT Galley/Lotions container
Single-aisle in FWD Galley/Napkins container
in AFT Galley/Dry stores container
Used on INBOUND sectors (into DOH) on DEFECTIVE CARTS,
SERVICE TROLLEYS, WINE CAGE & CART TOPS. For easy
reference, tick appropriate description of cart defect/s on the
sticker.
Also used to identify bassinets that need cleaning or
replacement, and defective On-board Trading (OBT) machine.
On arrival (DOH), ensure defective equipment with sticker is made
available for offloading by Catering or Maintenance staff.

Economy Class Equipment Needs List


OCTOBER 2011

- 24 -

ECONOMY CLASS
Equipment Needs List

Service Equipment Offload & Exchange


Item

Service Equipment Offload & Exchange


Carts & containers with used service items are offloaded in specific outstations to enable reloading of fresh catering. Cabin Crew must, therefore, ensure that service items are returned in
their original stowage. Atlas drawers (used in preparing magic boxes) & other service equipment
(e.g. teaspoons, plates, tray linens, etc.) must be returned to relevant carts prior to landing.
This will allow an equal exchange of equipment between the outstation & Doha.
.

The above offload/exchange of equipment does NOT include Hollowware, Duty Free ROB
(Remain on Board) containers/carts.

Service Equipment Uplift


FC/JC/YC (TRI-CLASS) OPERATIONS
Standard equipment loading for FC/JC/YC will be implemented at all times for aircrafts with triclass cabins.
Due to load factors, however, uplift of equipment may be:
First and Economy Classes only
FC customers FC cabin & YC customers in J/Y cabins
Premium equipment load as per current loading.
YC equipment will be provided for YC customers seated in the JC cabin.
Business and Economy Classes only
JC customers in F/J cabins
J/C meals loaded for JC customers seated in FC cabin.
JC customers in FC cabin/ YC customers in J/Y cabin
J/C meals loaded for JC customers seated in FC cabin.
YC equipment used for YC customers seated in JC cabin.
All Economy
YC customers in F/J/Y Cabins
Premium equipment will be bulk loaded.
Y/C equipment to be used for all customers seated in all cabins.

Economy Class Equipment Needs List


AUGUST 2010

- 25 -

ECONOMY CLASS
Equipment Needs List

BASSINET QUANTITY AND LOCATION GUIDE


A319/A320/A321
Total: 4
LOCATION

QUANTITY

Compartment C004 by
L1 Door

Compartment C003 by FWD


coat closet

Overhead stowage
compartment above
8ABC

A321 ADK
Total: 2
Overhead stowage compartment above
LOCATION
8ABC

QUANTITY

A330 302/200 Tri-Class


Total: 9

LOCATION

Overhead stowage compartment above


crew seat

QUANTITY

Overhead stowage compartment above


crew seat

L3 Door

R3 Door

A330 302/200 Bi-Class


Total: 7

LOCATION

Overhead stowage compartment above


crew seat

QUANTITY

Overhead stowage compartment above


crew seat

L3 Door

R3 Door

A330 ACA/ACB/ACC/ACD/ACE/ACH
Total: 8

LOCATION

Overhead stowage compartment above


crew seat

QUANTITY

Economy Class Equipment Needs List


OCTOBER 2011

Overhead stowage compartment above


crew seat

L3 Door

R3 Door

- 26 -

ECONOMY CLASS
Equipment Needs List

BASSINET QUANTITY AND LOCATION GUIDE


B777 300
Total: 12

LOCATION

Ceiling
(overhead)
compartment

Coat Closet

Overhead
stowage
compartment

Overhead
stowage
compartment

Overhead
stowage
compartment

18D

18F

30ABC

R2 Door
R1 Door

QUANTITY

B777 200
Total: 10

LOCATION

Ceiling (overhead)
compartment
R1 Door

QUANTITY

Coat Closet

Overhead stowage
compartment

Overhead stowage
compartment

22D

22F

R2 Door

B787
Total: 7
LOCATION

Compartment in front of
Seats 1A & 1K

Compartment AFT of
L2 Door

FWD of center toilet


(LHS stowage) by
L3/R3 Door

QUANTITY

Coat Closet AFT of

Compartment S503 AFT of

Compartment S503 AFT of

L2 Door

41DE

41FG

A340
Total: 13
LOCATION

QUANTITY

NOTES
MANDATORY: At the end of flight CSD/CS
To ensure the respective crew members have cleaned used bassinets, placed in pouches and
stowed in allocated (placarded) stowage locations as per chart.

Economy Class Equipment Needs List


NOVEMBER 2012

- 27 -

ECONOMY CLASS
Equipment Needs List

EXTENSION TOPS (Narrow Type)


STOWAGE LOCATIONS
SINGLE-AISLE
A321 New Fleet (ADS/ADT/ADV and AIA series)
TOTAL NUMBER OF EXTENSION TOPS: 4
LOCATION

Stowage C004 located


opposite L1 jump seat

Stowage AFT of last row Economy Class RHS

QUANTITY

A321 Old Fleet


TOTAL NUMBER OF EXTENSION TOPS: 4
LOCATION

Stowage C004 located


opposite L1 jump seat

Stowage C003 compartment next to coat


closet / with bassinet

QUANTITY

A321 ADK
Total: 3
Stowage AFT of last row Economy Class RHS

LOCATION

QUANTITY

A319/A320 New Fleet (AHA series)


TOTAL NUMBER OF EXTENSION TOPS: 3
LOCATION

Stowage C004 located


opposite L1 jump seat

Stowage AFT of last row Economy Class


RHS

QUANTITY

A320 Old Fleet


TOTAL NUMBER OF EXTENSION TOPS: 3
LOCATION

Stowage C004 located


opposite L1 jump seat

QUANTITY

Economy Class Equipment Needs List


OCTOBER 2011

Stowage C003 compartment next to coat


closet / with bassinet

- 28 -

ECONOMY CLASS
Equipment Needs List

EXTENSION TOPS
STOWAGE LOCATIONS
WIDE-BODY

B777 300
TOTAL NUMBER OF EXTENSION TOPS: 10
LOCATION

QUANTITY

L1/R1 closet
LHS

L2/R2 closet
RHS

L4/R4 MID galley


(M517) RHS

L4/R4 MID galley


(M723) RHS

L5/R5 AFT galley


(A231) center

B777 200
TOTAL NUMBER OF EXTENSION TOPS: 8
LOCATION

L1/R1 closet LHS

L2/R2 closet RHS

L4/R4 AFT galley


(A231) center

L4/R4 AFT galley


(A401) galley unit
opposite R4 Door

QUANTITY

B787
TOTAL NUMBER OF EXTENSION TOPS: 6

LOCATION

QUANTITY

Galley
compartment
AFT of flight
deck door

Doghouse
By L3 Door

Doghouse
By R3 Door

Doghouse
By L4 Door

Doghouse
By R4 Door

A340
TOTAL NUMBER OF EXTENSION TOPS: 8
LOCATION

QUANTITY

L1/R1 closet LHS

Stowage AFT of
17JK

Economy Class Equipment Needs List


NOVEMBER 2012

Stowage AFT of
41FG

Stowage AFT of
54DE

- 29 -

ECONOMY CLASS
Equipment Needs List

EXTENSION TOPS
STOWAGE LOCATIONS
WIDE-BODY
A330-302 Bi-Class
TOTAL NUMBER OF EXTENSION TOPS: 8
LOCATION

Stowage AFT of 5E

Stowage AFT of 5F

Stowage AFT of 44JK

QUANTITY

A330-302 Tri-Class
TOTAL NUMBER OF EXTENSION TOPS: 8
LOCATION

Stowage AFT of 10E

Stowage AFT of 10F

Stowage AFT of 44JK

QUANTITY

A330-200 Bi-Class & Tri-Class (including JC split cabin)


TOTAL NUMBER OF EXTENSION TOPS: 8
LOCATION

L2/R2 coat closet LHS

QUANTITY

Stowage (629) beside R4 jump seat

IMPORTANT NOTES
Single-aisle aircraft should be loaded with the narrow type of extension tops.
CSD/CS to ensure after completion of services, Crew has re-stowed the extension tops
to its allocated locations.
Cabin Services Training/Catering will carry out equipment checks on regular basis.

Economy Class Equipment Needs List


OCTOBER 2011

- 30 -

You might also like