KEVIN S.

MILLIKEN

GLOBAL CHIEF INFORMATION OFFICER

EXCEPTIONAL BUSINESS ACUMEN | TRANSFORMATION EXPERIENCE
KEVINSMILLIKEN@GMAIL.COM www.linkedin.com/in/kevinsmilliken
+1 (508) 523-6092 Greater Boston Area, Massachusetts USA

Resume

Global Chief Information Officer with experience that delivers results:

Exceptional Business Acumen and deep technical experience
Bottom line impact through end-to-end process focus
optimized by smart technologies choices and optimized
services
Balancing strategic and tactical priorities to deliver quick wins
while enabling strategic business architecture required to
meet future demands
Led transformations at four (4) different companies where systems issues
were dramatically affecting company operations and negatively affecting
the bottom line. Driving systemic change in People, Process, Systems, and
Technology that measurably improved system reliability and overall IT
performance and support services
Deep experience in Executive leadership, applications, and infrastructure
in multiple companies. Examples include Executive leadership for central
item creation, analytics, and pan-European e-commerce; enterprise
application systems at multiple companies; infrastructure leadership in
virtualization, Disaster Recovery, Operations, and global service desks.
Proven relationship skills aligning with business leadership in executive
management and consulting roles proven on four continents
Proven Innovation leadership in multiple companies including Software
as a Service, Encryption/Tokenization, push-button role swaps,
ecommerce multi-site high availability, and out-sourcing

2016

Executive Consultant
GLG / AlphaSights / Guidepoint
SONAE Lisbon, Portugal
SunGard Boston Massachusetts
SVP & CIO Europe
Staples Amsterdam, Netherlands

2010
VP Global IT
Staples Framingham, Massachusetts

2005

2000

Independent Consultant
American Medical Response N. California
HEB San Antonio, Texas
Lucidity San Francisco, California
Asera Foster City, California
GLG
Co-Founder & VP of Business Development
BroadWord Communications San Jose, California
VP & Global CIO
Cadence Design Systems San Jose, California

1995
Associate Partner
Accenture Los Angeles, California

1990

WORK HISTORY
Executive Consultant / Advanced Education 2014 to present
Consulting to Gerson Lehrman Group (GLG), Guidepoint, and AlphaSights clients.
Executive education at MIT Sloan School of Management earning an Advanced Certificate for Executives in
Management, Innovation, and Technology
Staples Inc. 2006 2014
Staples is a global office products industry pioneer with 90,000 employees and revenues of $25 billion
SVP and Chief Information Officer (CIO) Europe Amsterdam, Netherlands 2010-2013
European Headquarters responsible for $3+ Billion revenue with 10,000+ employees
Led team of 350+ FTE located across Europe and India supporting 18 ERP systems
Business Transformation leadership includes business strategic planning, process harmonization,
business restructuring, and European Leadership Team Executive selection
Transformed European IT organization by consolidating IT teams supporting 750+ systems
$26+ M savings via organizational alignment, off-shoring, P2P processes, and negotiations
Deployed common, multi-lingual ecommerce system across Europe, Australia, & US
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KEVIN S. MILLIKEN

GLOBAL CHIEF INFORMATION OFFICER

EXCEPTIONAL BUSINESS ACUMEN | TRANSFORMATION EXPERIENCE
KEVINSMILLIKEN@GMAIL.COM www.linkedin.com/in/kevinsmilliken
+1 (508) 523-6092 Greater Boston Area, Massachusetts USA

Resume

VP Information Technology Framingham, Massachusetts 2006-2010

World Headquarters responsible for $25 Billion revenue in product with 90,000+ employees
Reported Global Chief Information Officer (CIO) with 9 direct reports and 500+ FTEs
Transformed a failing IT team and dramatically reduced incidents (1,000s to few)
Complex compute infrastructure with 4,000 images running 1,600+ application systems
Delivered high performance and multi-site high availability for $5B+ ecommerce platform
Delivered proven Disaster Recovery and High Availability capabilities
Delivered Organizational, Technology, and Security Operations & Strategy
Virtualization program saved in excess of $20M in under 2 years
Executive Consultant 20012006
American Medical Response Sacramento & Concord, California 2004-2005
Regional Offices for Yolo and Contra Costa counties for this emergency services provider
Transformation strategy for 911 emergency to diversify into private transport services
HEB San Antonio, Texas 2001-2004 (Kurt Salmon Associates)
Headquarters for this privately held $10+ Billion grocery retailer
Consultant to CIO & COO regarding Change the Business program (100+ initiatives)
Acting VP of IT for capabilities required to deliver $270M of CTB investments
Gerson Lehrman Group, Inc. (GLG) Consulting to GLG Clients on IT related matters
Broadword Communications San Jose, California 2000 Co-Founder & VP of Business Development
Angel funded start-up messaging Software-as-a-Service (SaaS) company. Achieved operational state
Cadence Design Systems San Jose, California 19952000 VP & Global Chief Information Officer (CIO)
The leader in Electronic Design Automation Software with 6,000 employees and $1.3B revenue
Led team of 400+ global FTE supporting 10,000+ high performance servers
Delivered a single global instance of SAP on budget & schedule
Transformed failing IT organization fractured from 20+ acquisitions
Internal customer satisfaction moved from < 80% to > 96% for 48 consecutive months
Accenture -Los Angeles, California 1981-1995 Associate Partner
Accenture is a top IT consulting firm where I served large enterprises including Burlington Air Express, Disney,
Fluor-Daniel, Golden State Foods, Morton Thiokol, Nestle, Rykoff-Sexton, SONY USA, Thrifty Corp., & Yamaha
Motor USA. Executive roles twice as Chief Information Officer (CIO) and Distribution Executive

OTHER:

Lean Six Sigma - Executive Green Belt

CISCO Advisory Board Member
I3P - Business & Economic Forum, Cyber Security Research & Policy,
Retail Industry Representative, Congressional Hearings for Security policy

Continuous learner successfully completing 40+ professional courses

EDUCATION: Massachusetts Institute of Technology - Sloan School of Management 2015
Advanced Certificate for Executives in Management, Innovation, and Technology
California State University, Fresno 1981
BS Business Quantitative Analysis (Graduated with Honors)
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