Thomas M.

Snyder 122 Galloway Drive,

Asheville, NC 28803
Phone (828) 552.1018
Fax (828) 684.3509
Email: Toms@Beverly-Hanks.com

Objective
Seeking a management position that will utilize my experience and energy to
balance people and profits through an interactive management style.
Areas of Expertise
• Executive Decision • P&L Management and
Maker and Fiscally Driven Budgetary Direction
• Store startup, • Directed Focus on
Changeover and Continuous Improvement
Turnaround
• Team Oriented • Growth Management
Management Style with and Business Development
Emphasis on Motivation
and Success
Professional Experience
October 2009 thru Present
Grove Park Inn Resort & Spa Asheville, North Carolina
Guest Services Representative

Primary public liaison for arriving and

Responsibilities: -
departing guests, with a goal of exceptional
personalized service to facilitate and maximize a
positive guest experience, good word of mouth
and repeat business.
- Guide front of house hospitality services to
deliver a welcoming and interactive experience,
with an emphasis on flexibility and humor, when
appropriate. Specific tasks include assisting with
luggage and transportation distribution and
instruction on check-in / check-out procedures.
- Direct coordination of duties and time
management with co-workers; allocate
additional resources as needed.
- Effect quality customer service objectives with
the goal of connecting with arriving guests
through articulate communication and
relationship building; ultimately mitigating
potential problems.
- Exceptional interpersonal aptitude; quickly able
to establish rapport with diverse groups of
people at all professional levels.

August 2005 thru Present

Beverly-Hanks & Associates Asheville, North Carolina
Independent Residential Real Estate Broker
Community Consultant for the Ramble Biltmore Forest
 Responsibilities: -Assist and consult with individual buyers and
sellers in the purchase or sale of primary
residences, second homes or vacant land.
- Assisted in the development and
implementation of community marketing
promotions, public relations and market analysis.
- Specialization in Green Building promotion and
marketing.

Recognition: In 2008, I was recognized with the company’s

Platinum Sales Award for sales production in the
$5 to $7 million category and finished in the top
2% of all Realtors associated with the Asheville
Board of Realtors consisting of over 2500
members. This effort also contributed to making
the new home community, The Ramble Biltmore
Forest, the top selling luxury home community in
Western North Carolina in 2008.

April 1995 thru April 2005

General Parts Incorporated Raleigh, North Carolina
Regional Manager – Company Owned Stores
(Responsible for up to 21 stores)

Responsibilities: -Supervision and implementation of multiple

store units, establishing policies &
procedures, budget development, inventory
management, cost control, P&L’s and company
goals achievement.
- Instrumental in establishing company presence
in new markets (i.e. Charlotte, NC).
- Strong skills in sales & marketing, retail &
wholesale sales, account development,
establishment of territories, product/service
education, implementing marketing strategies,
promotions, advertising and research.
-Effective skills in staff development, hiring,
training, evaluating and motivating.
-Complete training experience, developing &
establishing training objectives, presentation
materials and progress evaluations.
-Expertise in customer service, satisfying needs,
resolving problems, quality assurance,
promoting business image.
-Sound skills with vendor relations & contract
negotiations.

Recognition: -Achieved recognition including Top Sales

Producer for the Mid-Atlantic Division, and three
other Sales Reps placed in the top ten, Top
Producers in Inventory Turn-Over, Accounts
Receivable Management, Gross Profit
Achievement, Machine Shop Production, Net
 Profit Improvement, Store with the highest
percent of sales increase, and Top Producers in
store sales percentage.

October 1981 thru April 1995

Genuine Parts Company Atlanta, Georgia
Local Division Manager – Company Owned Stores
(Responsible for up to 17 stores, Sales in excess
of $21 million)

Responsibilities: -Held numerous assignments with Genuine

Parts Co, including Richmond, VA; Charleston,
W.VA; Baton Rouge, LA; Denver, CO; Charlotte,
NC; and Virginia Beach, VA.
-In Baton Rouge and Virginia Beach, I was
charged with the responsibility of integrating
previously independent operations into our
corporate philosophy, structure and mission,
post acquisition.
-The majority of responsibilities (daily, monthly,
yearly) mirror those outlined within the previous
section.

Recognition: -In 1991, while in Denver, my division finished

#5 among 46 divisions in sales and profit
achievement.

October 1975 thru October 1981

NAPA Auto Parts Stores Corry & Edinboro,
Pennsylvania
Owner / Operator

Responsibilities: -Supervised all aspects of store operations for

two locations, including but not limited to staff
development and formulating and implementing
a successful business model.

Recognition: -Received a National Recognition in 1978 for

marketing and distribution efforts to farm
markets in Western portions of Pennsylvania
and Southwest portions of New York State.

Community Activities / Volunteer Experience

- Special Olympics of Western North Carolina - organized

activities and event participation
- Colorado Youth Soccer Association – provided direct and
indirect support for team activities
- Progressive Education Program of Buncombe County -
helped organize and direct fundraising efforts to provide
support for school and disadvantaged children
 - United Way of Western North Carolina - managed and
implemented efforts for event fundraising
- Pediatric Brain Tumor Foundation – assisted in
organization activities
- American Cancer Society – provided support in multiple
fundraising efforts

References

Steve Novchich Boys Arnold & Frank Warren

Mohawk Doors Company Beverly-Hanks &
Inc. Senior Trust Associates
National Sales Officer Vice President,
Manager 1272 Managing Broker
2421 Zell Court Hendersonville One Town Square
Hummelstown, Road Boulevard, Suite
PA 17036 Asheville, NC 140
(717) 566.6889 28803 Asheville, NC
(828) 274.1542 28803
(888) 684.4324
(Toll Free)
(828) 687.7275

DavidWhilden

Thomas M. Snyder
122 Galloway Drive, Asheville, NC 28803
Phone (828) 552.1018 * Fax (828) 684.3509 * Email:
Toms@Beverly-Hanks.com