Reg. No.

SRIRAM ENGINEERING COLLEGE - PERUMALPATTU

MODEL EXAM
GE6757 - TOTAL QUALITY MANAGEMENT
SEM/BRANCH: VI SEM / CSE
DURATION: 3 HR
DATE: 07.05.2016
MAX.MARKS: 100
PART -A

(10 X 2 = 10 Marks)

Answer all the following questions.

1. Define Total Quality Management.
2. Differentiate between Empowerment and Delegation.
3. What is Herzbergs Two Factor Theory?
4. How can QFD be deployed?
5. Differentiate between Failure Mode and Failure Effect.
6. Define Taguchis Quality Loss Function (TQLF).
7. Indicate the different parameters used for quality performance measurement.
8. Give the ISO 9001 requirements.
9. What are the benefits of ISO 14000?
10. Give the ISO 9000 Series of Standards.
PART - B

(5 x 16= 80 Marks)

Answer all the following questions.

11. (a) Explain Demings contribution on route to quality.

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(OR)
(b) Describe about Customer satisfaction in detail.

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12. (a) Briefly describe about Continuous process improvement Technique.

(OR)
(b) Explain the theories of Motivation in detail.

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13. (a) Explain the seven traditional quality tools with suitable example.
(OR)
(b) What is six sigma concepts? How can it be effective in a service organization?

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14. (a) Brief the basic techniques for presenting Performance Measure.
(OR)
(b) Explain the procedures to construct a House of Quality?

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15. (a) Illustrate in detail about ISO 14000.

(OR)
(b) Describe about Quality Auditing in brief.

(16)

STAFF-IN-CHARGE

HOD

Reg. No.

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SRIRAM ENGINEERING COLLEGE PERUMALPATTU

MODEL EXAM
GE6757 - TOTAL QUALITY MANAGEMENT
SEM/BRANCH: VI SEM / CSE
DATE: 07.04.2016

DURATION: 3 HR
MAX. MARKS: 100

PART -A
(10 X 2 = 10 Marks)
Answer all the following questions.
1. Define the tools required to implement kaizen.
2. State the primary weakness of Bench Marking.
3. What is 5s?
4. List the dimensions of quality.
5. Define Failure rate.
6. What is the significance of UCL and LCL in a control chart?
7. What does DMAIC convey in six-sigma?
8. List down the pillars of TPM.
9. What are the benefits of ISO?
10. What is the use of Quality auditing?
PART - B
(5 x 16= 80 Marks)
Answer all the following questions.
11. (a) (i) Discuss in detail about Quality Council and GURUS of TQM framework.
(OR)
(b) (i) What are the barriers while implementing TQM?
(ii) Explain the Jurans view of TQM.

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12. (a) (i) Discuss about Empowerment in detail.

(ii) Explain the Recognition and Reward system in detail
(OR)
(b) Describe the characteristics of successful teams and roles of team member in detail.
.
13. (a) Explain the new seven management tools in detail.
(OR)
(b) Explain Bench Marking in detail

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14. (a) Discuss about Taguchis loss function in detail.

(OR)
(b) What are the objectives of TPM? Explain the five pillars of TPM.

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15. (a) Enumerate in detail about QS 9000.

(OR)
(b) Describe about TQM implementation in manufacturing and service sectors.

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STAFF-IN-CHARGE

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HOD