Dawn Johnston

13933 East Princeton Place. Suite B Djohn66@gmail.com

Aurora, CO 80014 720-940-7764

Profile

Strong self motivated and solution-oriented professional with solid marketing and communications
development, administration experience, and excellent ability to build personal and commercial clients
relationships, while achieving career progression and company recognition. Strong analysis and needs
identifying skills, and advanced negotiation with excellent customer service abilities with proven track
record of improving sales and customer relations.

Education

UNIVERSITY OF DENVER, Denver, Colorado, 2007 – 2009

Bachelor of International Studies GPA – 3.1/4.0
Candidate, Project Management Certificate Program, Jones International University, 2009.

183 quarter hours completed, including the following courses with 58 credit hours in: International law,
Cultural Studies, International Politics, Economics, Global Security, Propaganda, Humanitarianism,
Human Rights, and Globalization. 20 credit hours in: Business Marketing, Principles of Management,
Finance, Accounting, and Business Law. 40 credit hours in: Spanish language

Worked full-time/part-time earning 100% of living expenses though Freshman to Senior years.

STUDY ABROAD

Kansai Gaidai University Osaka, Japan 08/2008-12/2008

▪ Coursework in Japanese written and spoken language, Japanese Politics, Culture, and Society
▪ Volunteer to teach Japanese students English

PROFESSIONAL EXPERIENCE

MARKETING AND PUBLIC RELATIONS:

Extensive experience in strategic marketing planning in order to achieve project objectives. Excels at
intercultural communication within a broad demographic and identifying possible opportunities to
enhance public relations. Superior talent in project planning and efficiently implementing project while
achieving advanced results. Excels at collecting prevalent target market data in order to implement more
effective methods to increase member relations among various nationalities.

SALES:

Extensive sales experience of monetary instruments within a financial institution. Recognized and
promoted by company due to exceeding required quarterly sales. Leader of sales team that increased sales
exponentially and creating better customer relationships. Forerunner of complying with Federal bank
regulations in community reinvestment by seeking opportunities within local communities and ensuring
increased sales to underprivileged customers.

ADVISER & MENTOR:

Lead volunteer for extending advice to young individuals in transit to higher educational goals by
Dawn Johnston • 720-940-7764 • Djohn66@gmail.com
coordinating educational meetings. Served as a liaison between caretakers and coordinators to advise on
best practices to achieves long term educational goals.

CUSTOMER SERVICE:

Excels at maintaining customer service compliance through building client relationships. Assertive nature
that can indentify customers needs and find efficient methods for attainment.

Employment History

JP Morgan Chase Bank & CO Denver, CO 8/2007 - 8/2008

Bank Clerk Denver, CO

20 hours/week
Salary: $11.44/hr.
Supervisor: Kirsten Flores – (303) 321-2316
▪ Received award for being a lead team member in company initiative to increase number of bank
accounts during company competition.
▪ Consistently exceeded required referral and sales goals on a monthly basis by building customer
relationships.
▪ Recognized for exceptional customer service skills by maintaining 100% on customer service
surveys.
▪ Managed and balanced daily cash amounts of $20K and cash management of bank vault in
amounts of $200K. Processed nightly depositories and balanced automatic teller machine.

TCF National Bank Aurora, CO 03/2006-07/2007

Banking Sales Representative

39 hours/ week
Salary: $10.40/hr
Supervisor: Yvonne Whye-Wilmer-(303)-587-5411
▪ Lead sales team member for six months.
▪ Excellent customer service skills with 100% customer ratings and lead banker in booking out of
branch sales.
▪ Exceptional compliance with operations in vault balancing, cash drawer balancing, security drills,
account openings and maintenance

INTERNSHIP

Project C.U.R.E. 06/2008-08/2008

▪ Developed successful marketing campaigns with administrators and received organization

recognition
▪ Increased organizations donors and volunteers in order to effectively implement organization’s
projects.
▪ Spearheaded internationalized event which included catering to over 50 ambassadors from around
the world in Denver, CO.

Professional Affiliations
Dawn Johnston • 720-940-7764 • Djohn66@gmail.com
Daniels Scholar, 2005-2009
University of Denver Global Scholar, 2008
Metropolitan Urban League and National Achievers Society, 2004
University of Denver Black Student Alliance, 2007-2009
Resident Hall Leadership Team, 2009