Professional Documents
Culture Documents
Business Process
Framework (eTOM) Suite
Release 15.0.0
Release Notes
RN332
September 2015
Reference Material
Release Notes
Business Process Framework (eTOM) R15.0.0
Version 15.0.3
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Release Notes
Business Process Framework (eTOM) R15.0.0
Notice
Copyright TM Forum 2015. All Rights Reserved.
This document and translations of it may be copied and furnished to others, and
derivative works that comment on or otherwise explain it or assist in its implementation
may be prepared, copied, published, and distributed, in whole or in part, without
restriction of any kind, provided that the above copyright notice and this section are
included on all such copies and derivative works. However, this document itself may not
be modified in any way, including by removing the copyright notice or references to TM
FORUM, except as needed for the purpose of developing any document or deliverable
produced by a TM FORUM Collaboration Project Team (in which case the rules
applicable to copyrights, as set forth in the TM FORUM IPR Policy, must be followed) or
as required to translate it into languages other than English.
The limited permissions granted above are perpetual and will not be revoked by TM
FORUM or its successors or assigns.
This document and the information contained herein is provided on an "AS IS" basis and
TM FORUM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION
HEREIN WILL NOT INFRINGE ANY OWNERSHIP RIGHTS OR ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
Direct inquiries to the TM Forum office:
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East Tower 10th Floor,
Morristown, NJ 07960 USA
Tel No. +1 973 944 5100
Fax No. +1 973 944 5110
TM Forum Web Page: www.tmforum.org
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Release Notes
Business Process Framework (eTOM) R15.0.0
Contents
Notice..............................................................................................2
Contents..........................................................................................3
Introduction.....................................................................................4
1..................Overview of the Evolution in this release (Business Process
Framework (eTOM) Suite Release 15.0.0)...........................................5
1.1.
1.2.
Document Introduction....................................................................5
1.4.
TM Forum Frameworx....................................................................11
Document History..........................................................................13
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Release Notes
Business Process Framework (eTOM) R15.0.0
Introduction
This document provides the overview content of the Business Process Framework
(also known as eTOM) and it will identify the changes introduced in this current
release.
For details on packaging and accessing the documents please refer to the Business
Process Framework Read Me First note which can be found in the Getting Started
Pack zip file and other zip files in the release.
To see an overview on future work please refer to the Frameworx Charter and/or the
Business Process Framework Charter.
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Release Notes
Business Process Framework (eTOM) R15.0.0
1.1.
1.2.
Document Introduction
1.2.1.
This document is targeted for readers who are already familiar with the content of
previous release. It provides a high level overview of the delta between this release and
former release.
1.2.2.
The material is drawn from a repository of information under the guidance of several
Chartered teams within the TM Forum Collaboration system. The team are composed of
TM Forum Members and Staff, and have been assembling this knowledge for several
decades. The particular changes to any one version are the result of strategic debate
within the Membership, and typically address the concerns of the day.
1.3.
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Release Notes
Business Process Framework (eTOM) R15.0.0
Party Privacy
Metrics Management
Data Analytics
Product: 2
Customer: 3
Service: 4
Resource: 5
Engaged Party: 6
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Release Notes
Business Process Framework (eTOM) R15.0.0
1.4.
Enterprise Domain: 7
For backward compatibly the previous IDs are kept in the model in the
Original Process ID.
Flows
was
enhanced
with
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Release Notes
Business Process Framework (eTOM) R15.0.0
Element
CR Number
(sub-suite or individual (if applicable)
document of a suite as
appropriate)
Domains in Business
artf5029
Process Framework
Restructuring of Business
Process Framework
Detailed Description
Engaged Party
artf5029
Metrics Management
eTOM processes
Party Privacy
Management
Customer Experience
Management
Data Analytics
artf5385
artf5399
artf5391
artf5305
Frameworx alignment
and Improvement
Frameworx alignment
and Improvement
Re-numbering of processes
Clean up of over 20 old CRs
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Release Notes
Business Process Framework (eTOM) R15.0.0
2.Release Definition
The following table outlines the contents of the Business Process Framework (eTOM) Suite.
Document
Number
Release
Document
Status
Date
15.0.0
Reference
Material
Member
Evaluation
September
2015
May 2015
May 2015
15.0.0
May 2015
GB921E
15.0.0
GB921F
Member
Evaluation
Member
Evaluation
Member
Evaluation
TM Forum
Approved
TM Forum
Approved
Member
Evaluation
TM Forum
Approved
RN332
GB921CP
GB921D
GB921DX
GB921G
GB921P
GB921J
Document Name
15.0.0
15.0.0
12.5
8.1
15.0.0
11.5
May 2015
May 2015
TM Forum
Approved
March
2014
GB921Q
11.5
TM Forum
Approved
Member
Evaluation
TM Forum
Approved
TM Forum
Approved
TM Forum
Approved
May 2012
1.0
May 2015
11.5
GB921Y
12.0
GB921Z
12.0
TM Forum
Approved
October
2012
GB921L
11.5
TM Forum
Approved
May 2012
13.0
TM Forum
August
July 2009
GB921W
TR206
May 2012
13.5
TR143
April 2011
15.0.0
May 2013
GB921K
GB921U
New/
Updated
in this
release
May 2012
October
2012
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Release Notes
Business Process Framework (eTOM) R15.0.0
Approved
2013
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Release Notes
Business Process Framework (eTOM) R15.0.0
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Release Notes
Business Process Framework (eTOM) R15.0.0
1 TM Forum Frameworx
The Business Process Framework is one of the key components of the TM Forum
Frameworx. Frameworx enables users to analyze their business operations against
industry processes, applications and information standards. They also provide a
framework to support the procurement, development and implementation of a
comprehensive operations environment. Frameworx may be used as an integrated
system end-to-end or as components to solve particular problems. They can be
applied throughout organizations by operations staff, software developers and system
integrators.
As a significant step forward for its Frameworx, TM Forum has launched the Initiative
to identify common elements and synergies among its core frameworks: Business
Process Framework (eTOM), Information Framework (SID), Application Framework
(TAM) and Integration Framework.
To see how this framework fits in to the complete TM Forum Frameworx release,
kindly refer to the Frameworx Release Note.
For more information please go to the TM Forum Frameworx web page.
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Release Notes
Business Process Framework (eTOM) R15.0.0
4.Known Issues
15.0.0 Release notice
PLEASE NOTE:
Because of the introduction of domains and additional structural changes to the Business
Process Framework, significant amendments to diagrams and text has commenced. It is
expected to be completed in subsequent releases. The interim state may cause
inconsistences in this and other Frameworx documents. Specifically there are known
diagram depictions, term conflicts, and numbering issues that are being addressed.
CR Identifier if
known
CR Name (with
hyperlink)
Workaround / comments
Planned fix
release
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Release Notes
Business Process Framework (eTOM) R15.0.0
5.Administrative Appendix
This Appendix provides additional background material about the TM Forum and this
document.
1 Document History
5.1.1.
Version History
Version Number
1.13.0
1.13.1
Date Modified
October 2013
October 2013
Modified by:
Mike Kelly
Alicja Kawecki
1.13.2
1.13.3
1.13.4
December 2013
January 2014
March 2014
Alicja Kawecki
Alicja Kawecki
Alicja Kawecki
1.14.0
April 2014
Avi Talmor
1.14.1
May 2014
Alicja Kawecki
1.14.2
June 2014
Alicja Kawecki
1.14.3
June 2014
Alicja Kawecki
1.14.4
June 2014
Alicja Kawecki
1.14.5
1.14.6
September 2014
October 2014
Alicja Kawecki
Alicja Kawecki
1.14.7
November 2014
Avi Talmor
1.14.8
November 2014
Alicja Kawecki
15.0.0
May 2015
Avi Talmor
15.0.1
May 2015
Alicja Kawecki
15.0.2
15.0.3
September 2015
October 2015
Alicja Kawecki
Alicja Kawecki
5.1.2.
Description of changes
New template for R13.5
Corrected cover, header,
inserted Notice, updated
sections 1.1 and 2
Updated table section 2
Updated table section 2
Updated cover & section
2
Updated with version
changes and release
fixes
Updated cover & table
section 2, minor
cosmetic fixes
Corrected 2 entries in
section 2
Corrected 2 entries in
section 2
Deleted GB921-X entry
in section 2
Updated table section 2
Updated table section 2
reflecting TM Forum
Approved status of
R14.0
Updates with release
changes
Updates to sections 1.1,
1.3 and 2
Updates with release
changes
Updated cover, header,
and section 2
Updated section 2 per Avi
Edits to section 2
Release History
This section records the changes between this and the previous Official document release.
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Release Notes
Business Process Framework (eTOM) R15.0.0
Release Number
Date Modified
Modified by:
13.5
14.0
October 2013
April 2014
Mike Kelly
Avi Talmor
14.5.0
November 2014
Avi Talmor
15.0
May 2015
Avi Talmor
Description of
changes
New template for R13.5
Updated with version
changes and release
fixes
Updates with release
changes
Updates with release
changes
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