Shahzad Khalid Butt

E-mail: shahzadkhalidbutt@hotmail.com
Father Name: Khalid Butt
DOB:17/06/1991
CNIC: 35202-8892573-3
Nationality: Pakistani
Gender: Male
Status: Single
Cell: +92-336-5666742
Off #: +92-301-8558204 Ph#+92-51-4476428
Address: B-IV-242 Service Road Muslim Town, Rawalpindi, Punjab Pakistan

Objectives:

A pleasing personality with good interpersonal skills like Leadership, Hard working, Flexibility,
Creativity, Ethics, Determination ,Courteous, Multi tasking, Loyalty and like to implement all of my
personal and professional qualities to make organization more productive and efficient.
Implementation of creative and innovative ideas and techniques for advancement of organization with
only motive is to be Market Leader .A professional personality with social development and personal
interest and always take active participation toward my social responsibilities.

Areas of Experience:

Creative Team Leadership

People Management
Great Communication skills
Customer Services
Accounts and Administration
Marketing

Development of Training Materials

Coordination
Training and Development
Sales
Field Work
Social development

Key Achievements:

Total 6 years working experience.

Employee of the month due to best productivity in Mobilink.
Got promoted with in 06 months as an Assistant Quality Assurance due to excellent output in NIFT.
Achievement of given targets by Manager with in a specified time and highly appreciated by
management.
Voluntarily work in social and community development and for its welfare.
Member of Parliament of Youth.
Took volunteer participation at every disastrous situation in Pakistan.

Professional Experience:

Mobilink
Aug 2013 till date
Working as an Customer Care Representative (Reporting to line Manager)
Duties & Responsibilities:

Dealing with customers as per sop and solving their problems as per sop acknowledge
customers problems.

Solve customers queries in Mobi cash by using latest portal.

Deals with Mobilink retailers and update retailers about market trends.

Attracts potential customers by answering product and service questions

Suggests information about other Mobilink products and services

Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer

information and analyzing customer needs.
NIFT
Jan 2012 to Aug 2013
Worked as a AQA (Report to Line Manager)
Worked in projects like

PPOR (NADRA Projects)

ECP (Election Commission Program)

BISP (Benazir Income Support Program)

Duties & Responsibilities:

To ensure that quality of work done by DEOs is accordingly parameters of standards.

Training and development of newly hired DEOs

Established parameters of standards.

Managing a group of individual and generate daily reports from individuals.

Report to manager regarding productivity of individuals on daily bases.

Volunteer Social Work:

Take active participation in activities of Torch bearers.

Active participation in during disastrous earth quake in 8 Oct 2006.
Member of Universitys Blood donation Team. Donation of blood to others in deed.
Community development and take active participation to avoid environmental pollution.

And try to keep environment ecofriendly.

Qualifications:

Masters in Commerce (M.Com)

Federal Urdu University Islamabad
2012-2014
Graduation in Commerce (B.Com-IT)
Rawalpindi College of Commerce
Affiliated from University of Punjab.
2009-2011
Intermediate in Commerce (I.Com)
Punjab College of Information Technology.
2007-2009
Matriculation in Computer Sciences
New Siddique Public School. Rawalpindi.
2006-2007

Languages:

Mother Tongue: Urdu

OTHER LANGUAGES:
Speaking
English:
Good
Urdu: Excellent
Punjabi: Good

Writing
Excellent
Good
Fair

Reading
Excellent
Excellent
Fair

Personal Traits:

Polite, friendly and have professional appearance.

Confident outlook
Good listener
Open minded and non-judgmental
Adaptable to new situations
Enjoy a competitive environment
Problem solving
Flexible
Organized
Easy-going
Pressure Handling

Organizational Skills and competencies:

Work well in multi-cultural environment.

Confidence
Team Work
Commitment and SMART work under trying circumstances.

Technical skills and Competencies:

Good at:

Microsoft Word

Microsoft Excel

Microsoft Power point

Hobbies and Interest:

Playing Cricket, Table tennis, hiking, swimming, physical trainings, capturing moments, travelling, Like
to make new friends and to know different cultures, explore new places watching Movies &Informative
channels.

Reference:

Abdusllah Ibrahim
Mobilink
Designation: Line Manager
Mobile # +92-301-8501078
Email id: abdullah.ibrahim@mobilink.net
M.Munir
NIFT
Designation: Line Manager
Mobile # :+92-3360304030
Email id: N/a