Performance Evaluation Comments

Performance Evaluation Comment Suggestions
Instructions
Use these bullet points as examples of possible performance evaluation comments as a way to jump start
the evaluation. You should attempt to add your own style and input to each one that you choose to use
to make the evaluation more personal.
To use this program just click (or CTRL + right click) on the category below that you want and it will
take you to that page. This function will not work in MS Word version 6.0 or earlier. It was created in
MS Word 2000, newer versions may or may not support this hyperlink function. You can scroll or page
down to the different categories in any MS Word version. When you find a bullet comment you like
simply copy and paste it into your document. From any category page you can return to this page by
clicking on the "RETURN" at the top or bottom of each page. In MS Word 6.0 or earlier versions this
function is not supported. You will have to scroll or page up.
Many categories overlap so look through all of them to find useable comments.
Many comments can become a negative comment by adding, "fails to" at the beginning.
The same applies to making a comment a needs improvement type of bullet, by adding, "needs to
improve" at the beginning.
All the comments below say the same thing just in different formats.
(For business purposes I believe using no name or pronoun seems most professional but it is up to you
as to which you prefer.)
She shares information and resources with others to further the company's goals.
Mary shares information and resources with others to further the company's goals.
Mary shares information and resources with others to further our company's goals.
Mary shares information and resources with others to further Acme International's goals.
Shares information and resources with others to further the company's goals.
To further the company's goals she shares information and resources with others.
Team member shares information and resources with others to further the company's goals.
Ms. Smith shares information and resources with others to further the company's goals.
Negative Version
She fails to share information and resources with others to further the company's goals.
Fails to share information and resources with others to further the company's goals
Market Communications LLC - Copyrighted 2004
TABLE OF CONTENTS
If using MS Word 2000 or higher click (or CTRL + right click) on the topics to go right to it
otherwise scroll to the desired page.
GENERAL
Page 4
RESULTS
GOALS
ATTITUDE
SALES
TECHNICAL
PROBLEM SOLVING
CUSTOMER SERVICE
PRODUCTIVITY
LEADERSHIP
MANAGEMENT
SUPERVISOR
TRAINING
LOGISTICS
PERFORMANCE
JOB KNOWLEDGE - COMPETENCY
INNOVATION
QUALITY
DEPENDABILITY
TEAMWORK
INTERPERSONAL SKILLS
COMMUNICATION
INITIATIVE
POTENTIAL
PROJECT MANAGEMENT
ETHICS
SAFETY
SHOP
IMPROVEMENTS
MILITARY
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GENERAL
Above Average
Her innovative ideas delivered solutions for numerous customer problems.
Mark is the subject matter expert on billing issues.
Excels in a fast-paced environment.
During this rating period he has continued to perform his duties in an outstanding manner.
She conveys ideas persuasively in a concise, organized, and professional manner.
Matt maintains a meticulous work area.
Matt maintains a meticulous desk area.
He has the ability to handle any and all tasks set before him.
Conducted audits of the department's billing system locating numerous errors.
Frequently exceeds the position expectations
Mark consistently exceeds the position expectations
Mark strives on tight deadlines.
Mary has brought favorable recognition to the company through her charitable work.
Mark has brought favorable recognition to the company through his positive community involvement.
Through her charitable work she has brought favorable recognition to the company.
She has proved to be an indispensable employee.
She has proved to be an indispensable member of the service team.
She consistently performs at a level that is superior to most of her contemporaries.
She was hand picked to participate in the sales presentation to a major national account.
As an operations coordinator she is highly efficient.
She displays high professional standards and competence.
Mary's ability to perform under stress and to adapt to changes is outstanding.
Mary has played a significant role in the day-to-day operation of this office.
Mary has demonstrated an extremely high degree of professional proficiency.
She exemplifies the company's values through her commitment to service and quality.
She far exceeds expectations.
His performance leaves little, if anything, to be desired and significantly exceeds standards.
Cost cutting has been his forte.
Mark distinguishes himself above his peers.
She always works to overcome any obstacle she encounters.
Mary is dynamic, flexible and adaptable to change.
Her efforts are a major contribution to this departments success.
She takes on additional assignments without negatively affecting other work.
His performance exceeds the requirements of the position.
Average
His job performance has shown steady improvement.
She shows continuous and measurable improvement.
He completes all his assignments on time with rare exception.
He is well organized
He follows instructions well.
Mark always follows instructions.
Shows interest and enthusiasm in his job.

Demonstrates sound and mature judgment.
She usually meets position expectations
Tom profits from lessons learned.
Fully and consistently meets position expectations
Supports the company's equal opportunity programs.
Always displays a professional, businesslike appearance.
He contributed valuable input into the budget process.
Mark always presents a professional appearance.
Mary knows the organizations goals and helps to achieve them.
Schedules and uses his time wisely.
He is well respected by his colleagues.
He is well respected by his subordinates and colleagues alike.
Mary demonstrates a genuine pride in our company and products.
She demonstrates and conveys a favorable image of our organization.
Exhibits concern for the goals and productivity of this department.
Handles multiple responsibilities in an effective manner.
Mark knows when to stop and ask questions and when to proceed.
She demonstrates responsibility when performing her duties.
She meets duty expectations for her position.
He adapts to changing priorities and work demands.
He has been versatile in dealing successfully with constantly changing conditions.
He has been versatile in successfully dealing with manpower shortages.
Effectively multitasks.
Mark always safeguards company property like it was his own.
She demonstrates appropriate concern for her personal appearance.
Mary always remains positive regardless of the situation.
He is a well-rounded employee and an asset to this company.
Always uses good judgment and common sense.
He always manages his time and resources well.
Mark builds trust with his subordinates, colleagues and superiors alike.
She anticipates obstacles and defines alternative strategies.
Mary represents the company in an effective, professional manner.
Appearance and grooming are always in compliance with established standards.
Mark seeks to dress and groom appropriately for all business occasions.
Mary always keeps her supervisors fully informed of any potential problems thereby helping to avoid
setbacks.
He can always be trusted to represent the company well.
Below Average
He has difficulty overcoming obstacles and getting results.
On numerous occasions he failed to complete assignments on time.
Tom allows minor obstacles to impede his progress.
Tony fails to complete assignments on time.
Improvement has been slow and unacceptable.
Counseled many times on substandard performance.

He failed to follow instructions on several occasions.
Robert frequently does not meet minimum position expectations
His appearance frequently lacks professionalism.
Organizational skills are lacking.
It is often difficult for Tony to locate information or documents when required.
He fails to demonstrate appropriate concern for his personal appearance.
Frequently violates established appearance standards - often must be reminded of the dress policy.
Tony's appearance and grooming standards are frequently too lax or inappropriate.
Tony does not protect sensitive company information.
On occasion he has passed company information to customers putting our negotiating position at risk.
Represents the company poorly in most business interactions.
Jennifer adapts poorly to changing priorities and work demands.
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RESULTS
Above Average
Through innovative management he accelerated the product modification project.
Through innovative management he accelerated the completion of the billing system upgrade project by
three weeks.
Mary meticulously managed a $50,000 travel budget, reducing expenditures by $8,000.
She had two suggestions adopted by the company through the suggestion program.
Mary saved over 800 man-hours on three projects she implemented.
His abilities as a leader have been demonstrated repeatedly with a large increase in productivity in his
department.
Mark's abilities as a leader have been demonstrated repeatedly, evidenced by the large increase in sales
in his office.
Mary takes ownership of her duties and produces outstanding results.
The successful results of this department would not have been possible without Mary's contribution.
Always delivers a superior work product.
Mark's ability to assimilate new and complex information resulted in a quick product launch in our
market.
Mary developed a detailed call log to track re-occurring customer problems resulting in the
implementation of company wide service solutions
Mary always achieves optimum results.
Average
Mark suggested several improvements to the sales processes that enhanced our customer service.
He utilizes all available resources to achieve results.
Mark is results orientated.
He identifies and establishes priorities that are results orientated.
Demonstrates not only an aptitude for creativity but also achieves results with his contributions.
Results may be adequate, but rarely optimal.
Manages multiple assignments and completes them according to established schedules.
Tom always achieves positive results regardless of the austere conditions and long arduous hours.
Tom always achieves positive results regardless of the obstacles he is confronted with.
Mark is focused on producing results.
Mark's hard work produces positive results.
He simplified the ordering process.
Below Average
At times his enthusiasm causes him to attempt to do too much resulting in incomplete tasks.
Larry delivers a work product that frequently requires re-work.
Results are usually sub-standard.
Regardless of how much effort Tom puts into his work the results are frequently inadequate.
Fails to finish tasks resulting in many projects partially complete awaiting further action.
Tom is more concerned with the process and not enough with end results.
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GOALS
Above Average
His planned objectives were achieved well above the established standards.
Her planned objectives were achieved well above the established standards and accomplishments were
made in unexpected areas.
Achieved goals above the established standards.
All goals were met or exceeded in both quality and quantity of work.
All aspects of the goal have been achieved - performance exceeded expectations
Average
Mary always achieves her goals.
Mary achieved all of her goals for this rating period.
She achieved all of her objectives for this year.
Mark achieved all of his established goals for this rating period.
Mary achieved all of her established objectives for this rating period.
Formulates realistic yet challenging personal goals and objectives.
Below Average
Many goals were not met and were lacking in both quality and quantity of work.
Little or no progress has been made toward completion of this goal.
Tony failed to achieve all of his established goals for this period.
Goals are rarely met and immediate improvement is needed.
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ATTITUDE
Above Average
He is passionate about his work.
Mary's positive attitude distinguishes her above her peers.
Mark is highly motivated with an enthusiastic can-do attitude
Mark tackles challenges with strong performance.
Her positive attitude motivates others.
Mark has adopted the attitude that the impossible is a challenge and the difficult is routine.
Average
She accepts and utilizes constructive criticism.
Displays an approachable manner.
Receptive to suggestions and constructive criticism.
Demonstrates perseverance in achieving company goals.
Exhibits a positive attitude, image and personal motivation.
He is always eager to learn and takes the time to understand all facets of his work.
Demonstrates a positive attitude even during stressful situations.
She shares the company's values.
Mary projects enthusiasm and commitment in all aspects of her job performance.
Mark demonstrates a significant commitment to the organizations mission.
She always has a very positive attitude in helping others and working toward company goals.
Her positive attitude is indicative of her professionalism.
Projects a very sincere and positive attitude toward his job.
Below Average
Larry frequently loses sight of the company's commitment to customer satisfaction.
She frequently complains about company policies.
Tony's attitude is best described as an ""entitlement"" mentality.
Frequently demonstrates a poor attitude toward customers, employees and the company.
His attitude has a negative impact on others.
Tony's negative attitude demoralizes others and adversely impacts the company.
Tony lacks enthusiasm for company initiatives.
Her negative attitude is indicative of her professionalism.
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SALES
Above Average
Transformed a fledgling sales territory into a top producer.
Mark transformed a fledgling sales territory into a top producer.
Mark is skilled at dealing with high maintenance accounts.
Developed request for proposal (RFP) documentation that resulted in numerous winning proposals.
Assembled demographic and business data into a market opportunity model.
Developed rapport with potential clients resulting in significant sales increases.
She identified several potential new customers through intense market research.
She shows the potential to be one of the top sales producers.
Mark has expanded his client base considerably.
He has expanded his client base by 25%.
Frequently goes the extra mile when appropriate to impress a potential customer.
Sales performance is outstanding.
Mark has perfected his closing skills resulting in extraordinary sales growth.
Mary's enthusiasm and charisma make sales presentations memorable.
Average
Mark transformed a fledgling sales territory into a solid producer.
Tailored a product presentation designed to address her customers needs.
Secured the Acme Company account by tailoring a sales presentation designed to address their needs.
Her sales numbers consistently meet or exceed quota.
Mary's prior planning facilitated successful sales presentations.
His prior planning of required materials facilitated successful sales presentations.
Mark's detailed customer research consistently identified the best potential sales contacts.
Mark's detailed customer research consistently identified the best potential sales possibilities.
His ability to persuade people opens up many opportunities.
Mark reversed a downward trend in sales for his territory.
Mark has built up long-term relationships with several customers directly increasing the company's
profitability.
Mark has built up long-term relationships with several customers directly increasing sales.
His detailed market surveys have contributed to the acquisition of nine new accounts.
Mary conducts persuasive one-on-one and group presentations.
Her public speaking skills helped persuade several new clients to move to our firm.
Mark's innovative research techniques have generated many new leads over the course of this rating
period.
Mark's persistence results in the continual development of new leads and revenue opportunities.
Mary consistently pursues new business relationships and cross-selling opportunities.
The delinquency ratio on his accounts is well below the company average.
She reduced her expense account by 25% last year.
Handles sales calls in a professional manner.
Handles sales calls with skill and sensitivity - often achieves successful results.
His coordination of services to the customer has increased sales on numerous occasions.
She projects a very positive image of the company to all potential customers.
Mark's use of effective sales strategies has increased sales by 30%.
10
He has exceptional knowledge of products and services, customer needs and sales strategies.
Sales goals are generally met and often exceeded.
Mary can be counted on to consistently produce.
Mark reversed a downward trend in sales for his region.
Below Average
Occasionally unprepared or disorganized in sales calls and presentations.
Tony's sales presentations are not sufficiently planned and he often fails to gather enough information on
the customer to prepare properly.
Sales performance is sometimes acceptable but sales goals are not consistently met.
Sales goals are rarely met and immediate improvement is needed.
She lacks the product knowledge to effectively make sufficient sales.
Fails to build long term relationships with customers resulting in disappointing repeat sales.
Fails to develop positive customer relationships due to insufficient follow through with the customer.
Larry puts little effort into cold calling customers resulting in few new customer leads.
Gordon depends almost entirely on additional sales to current customers, limiting any possible increase
in customer base.
The customer base in her territory has shrunk over this rating period.
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TECHNICAL
Above Average
On several occasions, Mark has impressed customers with his technical knowledge.
Terry is the subject matter expert on network issues.
His systematic approach to solving technical issues produces excellent results.
Mark's ability to solve the most complex problems has benefited this company immensely.
On several occasions his ability to solve technical problems has saved the day.
Mark's ability to troubleshoot system problems quickly has reduced downtime by 25%.
Maintained system availability above 99.8%.
Provides excellent technical support to customers.
Mark created interface standardization and provided upgrade planning for the second-generation
software package.
Created new system standards for the merchandising systems.
He established new procedures for equipment maintenance that eased operation and troubleshooting.
She established equipment documentation that eased operation and maintenance of the systems.
He was selected over four other technicians to be the senior tech.
Mark has solved engineering problems in complex equipment installation packages resulting in a
savings of many hours of troubleshooting and downtime.
Others see Mark as an expert resource on IT issues.
Acts as a mentor on technology issues and applications.
Average
Mr. Smith's technical ability and experience were instrumental in solving numerous engineering and
installation problems.
Mark's technical ability and experience were instrumental in solving numerous engineering and
installation problems.
His technical ability and experience were instrumental in solving numerous engineering and installation
problems.
Developed an effective network outage notification system to keep all employees informed of problems.
Mr. Smith's technical ability and experience were instrumental in solving numerous software problems
He is quick to analyze technical problems and implement sound solutions.
Serves as a technical liaison between the account team and the customer.
Tom has been a vital asset as a technical liaison between the account team and the customer.
His attention to detail has maintained the network equipment in a highly operational ready state.
John is rapidly making the transition between technician and technical supervisor.
Successfully managed the day-to-day computer support and networking problems.
Mark's ability to troubleshoot system problems quickly has resulted in reduced downtime.
Completed conversion to MCI services within engineering defined time-line.
He worked the implementation of software modifications for the new billing platform.
He completed the implementation of software modifications for the new billing platform.
Mark suggested new criteria to test the merchandising system to its fullest extent.
He stays abreast of new innovations in the industry.
Mary accomplished several system upgrades with minimal downtime.
Mary accomplished several system restorals with minimal downtime.
12
His knowledge of the network has contributed greatly to the uninterrupted service provided by the IT
department.
His trouble shooting expertise was instrumental in the successful completion of testing and restoring
circuits in a timely manner.
Mary keeps all systems operating within specifications and with minimal downtime.
Mary has maintained a switch with an increased subscriber load with no interruption.
His broad knowledge of the information technology field has been an asset to this department.
Always responds promptly at the time of dispatch to service calls.
Demonstrates a high level of information technology skills and aptitude.
Mary's technical skills are well learned and applied.
Continually looks for ways to improve the systems.
Mark provides technical guidance to junior technicians.
Below Average
She shows minimal interest in updating her technical skills.
Larry is only able to solve basic technical issues and struggles greatly with more complex problems.
He gets distracted by irrelevant technical details and misses the more obvious solution.
On several occasions, while on-call, he has failed to investigate problems that were later found to be
substantial outages.
Frequently requires help troubleshooting problems.
Becomes frustrated quickly when troubleshooting if the solution is not readily apparent.
Creates near unworkable software solutions to relatively minor problems.
Does not take preventive maintenance seriously resulting in increased problems later.
Tony fails to document actions properly making it more difficult for other technicians working future
problems.
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PROBLEM SOLVING
Above Average
He is unusually adept at formulating solutions to complex problems.
On many occasions she has provided new approaches to problem solving that show initiative and
innovation.
He effectively responds to emergency situations in a timely and controlled manner - reducing potentially
adverse consequences.
Tom's problem solving ability produces many innovative solutions.
Average
Mark has a disciplined approach to problem solving.
Whenever problems were encountered, he correctly diagnosed and fixed the problem.
She always follows up to ensure problems are resolved.
Develops custom solutions to meet customer needs.
He foresees potential problems and responds quickly to solve them.
Mary consistently seeks and offers innovative solutions to problems.
Mark is typically logical and pragmatic in resolving problems.
She identifies problems and consistently makes appropriate recommendations for resolution.
Mark has demonstrated a solid ability to generate alternative solutions to problems.
He effectively responds to emergency situations aiding in minimizing adverse results.
Mark uses a systematic approach to problem solving that has been highly successful.
His solid problem solving is reflective of thoughtful research.
He consistently monitors problem areas and reacts effectively to minimize loss of output.
Tom's problem solving ability resulted in numerous innovative solutions.
He encourages everyone to contribute ideas to find solutions to problems.
Below Average
Tony only responds to problems when they become pressing.
Fred allows difficult situations to escalate into significant problems.
Looks to others to solve problems when the solution is not readily apparent.
Larrys lack of problem solving ability restricts the tasks he can work independently.
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CUSTOMER SERVICE
Above Average
Acme Company identified Jim as the reason they do business with us.
Her superior customer service skills allow her to handle the most difficult customers with success.
She was selected over five other associates to be the customer service troubleshooter.
His untiring efforts to carry out assigned tasks have been instrumental in supporting and maintaining
numerous large accounts.
His intense desire to put the customer first is a great asset to this company.
Mark pushes himself to the limits to achieve customer satisfaction.
Customers continue to sing her praises whenever the opportunity arises.
Mark inspires others to be responsive to the customer and to achieve positive results.
Mark is a constant example to associates in performing customer service and handling difficult
situations.
Average
We have received numerous compliments from customers on Mary's courtesy and helpfulness.
His encounters with customers help establish long-term relationships.
Mary always goes the extra mile to assist customers.
Mary will always go the extra mile to help a customer.
She will always go the extra mile to solve a problem for a customer.
Mary has developed positive relationships with many customers.
Mark is skilled at dealing with upset customers.
Mary's effective guidance and her sound management of the call center provided highly reliable
customer support.
She provided excellent customer service to an increased subscriber load without interruption.
Has an exceptional customer service attitude.
Always greets and assists visitors in a professional manner.
Mark's positive contribution to customer service is an asset to this office.
His ability to work with customers to solve their concerns has benefited this company immensely.
We have received numerous customer compliments on Mark's friendliness.
On several occasions Mark's ability to solve customer problems has saved the day.
Mary's telephone personality and friendliness allows her to deal with the most difficult customers.
On several occasions, Mark has impressed customers with his ability to address their concerns.
He always puts the needs of the client first.
Her dedication to the customer results in all customer commitments completed on time and at the lowest
cost.
His desire to help the customer is a great asset to this company.
Mary responds promptly to customer requests and questions.
She demonstrates technical and business expertise when dealing with customers.
He regularly seeks feedback to improve his department's service to the customer.
Customer service is always first for Mark.
The customer is always the top priority for Mary.
He identifies and establishes priorities that are customer service orientated.
Mary anticipates, understands and responds to meet customer needs.
She always does whatever it takes to please the customer.
15
She is a constant example to associates in how to perform customer service.

Frequently goes the extra mile to serve the customer.
Able to diffuse difficult customer situations smoothly.
He is attentive, concerned, and always polite with clients.
Mary handles difficult situations with poise and professionalism.
She is able to diffuse difficult situations in a positive manner.
Mark responses to customer requests quickly and effectively.
Responds to requests for assistance promptly and professionally.
His professional, courteous and attentive behavior is highly regarded by customers.
Mary's rapport with customers is extremely positive.
Customer needs are met in a timely manner.
Below Average
Tony fails to put the needs of the client first.
Larry fails to put the needs of the client first resulting in lost accounts.
She fails to put the needs of the client first, putting several accounts in jeopardy.
His customer service performance is unsatisfactory.
Customer complaints, curtness, or lack of attentive service is common.
He is sometimes too casual and appears uninterested in the customer.
Have received repeated complaints from customers in regard to Tony's inattentiveness, poor
communication and his unwillingness to solve problems and provide assistance.
Customer needs and requests are frequently not met.
Chuck has failed to return customer calls on numerous occasions.
Frequently makes the customer wait while she completes unrelated work.
On occasion has complained in front of customers about co-workers and supervisors.
Has presented the company in a poor light in front of customer.
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PRODUCTIVITY
Above Average
Her productivity is always one of the highest on the floor.
Mary's productivity is always one of the highest in the office.
He has championed several projects to increase productivity.
He has championed several projects to improve the workflow.
She was instrumental in designing a floor plan that achieves maximum productivity.
Mark was instrumental in designing a workflow that achieves maximum productivity.
Average
Mary consolidated several inventory functions to improve productivity.
Mary consolidated several inventory functions to improve her departments productivity.
He standardized the ordering process for new telecommunications services.
He standardized the ordering process for new telecommunications services resulting in a much simpler
process.
He has increased the per unit margin on new sales by 2.7%.
Mark reduced operating expenses by 15%.
Mark's cost reduction efforts reduced operating expenses by 15%.
Her cost reduction efforts resulted in a reduction in operating expenses within her department.
His positive work habits ensure a high level of productivity.
His solid work habits help ensure a high level of productivity.
Mark has improved the efficiency and effectiveness of the business process.
Mary enhances productivity in her department through teamwork, training and communication.
Completes projects thoroughly, completely, and on or ahead of schedule.
Mark increased productivity in his section by at least 15%.
She uses work time productively.
Mary consistently accomplishes more then expected.
Incorporates a variety of techniques that expedites the completion of many assignments.
Mark simplified the ordering process, reducing the time by 20%.
Below Average
Occasionally has difficulty separating important and unimportant work tasks.
Ms. Thomass productivity is frequently the lowest in the department.
Most tasks take Paul longer to complete then his co-workers.
Tom does not take due dates seriously causing most tasks to be completed late.
Larry spends too much time socializing with co-workers resulting in low productivity.
His lack of time management skills negatively impacts his productivity.
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LEADERSHIP
Above Average
Motivated her department to exceed annual sales numbers.
Mary motivated her department to exceed annual sales numbers by fifteen percent.
His department finished second in production increase across the entire company.
His department finished second in production increase throughout the Midwest region.
Her workers have brought into her vision.
His public speaking skills command attention.
His ability to motivate others fosters cooperation and teamwork.
Mark takes calculated risks that promote growth and new discovery.
Mark has strengthened the partnership between managers and employees to achieve greater results.
She inspires others to higher levels of performance.
He motivates his employees to higher levels of achievement through outstanding mentoring.
Strong leadership is demonstrated during emergency situations through a calm, effective and proactive
response.
Average
Motivated her department to meet annual sales numbers.
Ms. Smith's motivation and positive attitude ensured the sales team's success.
Her motivation and positive attitude ensured the sales team's success.
Shows a genuine concern for her staff.
Shows a genuine concern for those that work for her.
His department finished second in quality improvements.
Sets stringent, yet achievable, performance standards for his subordinates.
She is responsible for managing multiple departments.
He creates a positive energy among his subordinates.
Exerts a positive influence on others.
Mark can be relied upon to exercise sound judgment even under strenuous conditions.
Mark has demonstrated the ability to highly develop subordinates.
Mark's genuine concern for his staff is reflected in their steadfast loyalty to him.
He maintains clear standards for his subordinates.
He prepared and implemented the budget for the HR department.
She holds subordinates accountable and gives them the authority to do the assigned tasks.
She planned, scheduled and coordinated the operational and maintenance activities for the systems
department.
Mark has a keen ability to find good employees through his hiring process.
His ability to persuade others results in increased productivity by his staff.
She has standardized the hiring process, producing a greatly streamlined process.
Mary articulates her vision well.
Mary articulates the company's position well.
Mary delegates effectively.
Ms. Smith delegates duties effectively.
Mary effectively delegates duties to subordinates, creating a balanced workflow.
Mark continued the development of his subordinates resulting in greater initiative in his department.
Mark's development of his subordinates resulted in quicker problem resolution in his department.
18
Mark's development of his subordinates resulted in less reliance on direct supervision and greater
productivity within his department.
Mark encourages individual growth and development of his staff.
He constantly strives to develop the professional competence and standards of his subordinates.
She is an aggressive leader who constantly seeks greater responsibility.
He establishes clear goals and objectives for his staff.
Mary develops confidence in her employees to be creative and innovative.
She allows her employees the freedom to make decisions and act in the company's best interest.
Mark gives clear and honest performance feedback to his employees.
Always applies consistent standards for all employees.
He encourages everyone to contribute ideas to improve the operation.
Mark encourages creativity from his staff.
Emphasizes information sharing to increase quality and productivity.
Involves staff in goals and objectives development.
Acts upon suggestions from her staff and provides timely feedback.
Mark demonstrates a willingness to take appropriate risks.
Conducts objective and constructive performance evaluations.
He recognizes and rewards members of his staff when appropriate.
He successfully crafted and communicated a vision for excellence to his division.
Mary deals calmly and appropriately with crises.
He recognizes the contributions of his subordinates and rewards them accordingly.
Mark advocates on behalf of staff to ensure that they have the appropriate resources and authority to
meet their goals.
He always recognizes the accomplishments of his staff.
Anticipates and manages conflict insightfully.
Tackles tough issues strategically, decisively and fairly.
He looks for common ground in discussions and uses persuasion creatively and effectively to achieve
results.
He is seen as a role model, contributor and a leader.
Mary holds herself and others accountable to high standards.
Mark encourages and mentors junior workers to improve their contributions.
Mark is consistently regarded as an effective leader.
Mary's leadership skills are consistent with the company's values.
He acts as a role model by mentoring and assisting less experienced colleagues.
Her decision-making is systematic and sound, covering related contingencies, consequences and
alternatives.
She treats her staff as partners in pursuing the company's goals.
Mark motivates his employees to think and work independently.
Decision-making is timely and astute
Always maintains focus on management goals
She is extremely detailed and able to prioritize objectives to achieve exceptional outcomes.
Mark demonstrates adept skill in preparing to meet the short and long term goals and objectives of his
department.
My decision-making is systematic and sound, covering related contingencies, consequences and
alternatives.
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Below Average
Does not wish to be held accountable for his departments lack of productivity.
Fails to make timely decisions.
Fails to make timely decisions resulting in lost productivity.
He does not have leadership qualities.
He does not display leadership traits.
Tony's lack of leadership results in an unacceptable amount of unproductive time by his subordinates.
His failure to give direction to his subordinates results in an unacceptable amount of unproductive time.
Tony's hiring decisions have resulted in several bad hires.
Larry fails to recognize contributions of others, seriously affecting the morale of his staff.
His ability to lead is limited by a lack of effort and positive attitude.
Does not always exercise sound judgment - his indecisiveness impacts operations negatively.
His ability to guide others is limited due to lack of effort, desire, vision and positive attitude.
Tony makes every task a priority eventually causing his team to disregard all priorities.
He fails to address behavior and actions of workers that are inconsistent with organizational expectations
and policies.
Is frequently not focused on the organizations goals.
Fails to recognize the accomplishments of his staff.
Shows favoritism to some members of his team causing morale concerns.
Allows friendships with some members of her team to affect her judgment in dealing with other team
members.
Lacks the leadership to correct substandard behavior by his subordinates.
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MANAGEMENT
Above Average
Reduced the departments travel budget by $7,000.
Reduced the departments travel budget by 35%.
Her efforts to control costs have saved the company over $22,000 this year.
She reduced over-time cost in her department by 25%.
Her abilities to prioritize tasks resulted in a 35% reduction in over time.
His superior management skills are reflected in outstanding employee relations and development.
Budget deviations are non-existent or occur only with full management concurrence.
Mark kept his department under budget by 7.6% during this rating period.
She developed a budget that was within 5% of actual costs.
Managed maintenance commitments in an expert manner.
His management of maintenance commitments resulted in a 20% reduction of service calls.
Average
Mark's ability to balance priorities and resource allocations while maintaining high service levels to
customers has been a major asset to this office.
Extremely conscientious in balancing priorities and resources while meeting all expectations and staying
within budget.
She has the proven ability to balance priorities and resources to meet the demands of her position.
Mary utilizes cost containment principles effectively, always staying within budget.
She prudently tracks resource risks, forecasts potential problems, and effectively resolves concerns in a
timely manner.
Very consistent and effective at managing time, resources and priorities.
Mark effectively manages his budget to reduce costs and increase profitability.
Always maintains focus on management goals.
Demonstrates exceptional skill in projecting, developing, controlling and meeting budgets.
Budget projection, development, and control are sound and accurate.
Budget goals are consistently met with minor exceptions.
Ensured the fulfillment of all office needs, supplies and functions.
He kept his department under budget during this rating period.
Below Average
His performance is lacking in balancing service levels and controlling costs.
Staffing, equipment and supply problems arise too often.
Her cost cutting efforts have not measured up to other departments.
His budget projections are frequently inaccurate and the budget is repeatedly not met.
Tony's lack of budget controls and inattention to sound budgeting guidelines creates financial problems.
Lack of attention to the planning process and inadequate skills result in below average performance.
Her lack of planning has resulted in problems for the organization and do not meet expectations.
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SUPERVISOR
Above Average
Her department always meets production schedule deadlines with no exceptions.
Mark directed complex operations to support the factory move.
Mary's efficient production scheduling avoids bottlenecks in the system.
His shift scheduling always achieved a proper balance of staffing, fairness and employee satisfaction.
He instills pride in his team and exudes maximum effort from them by setting the example.
Employee motivation in Mark's department is excellent.
She acts as a mentor to facilitate her subordinates reaching higher performance standards.
Mark takes the time to immediately answers questions from his workers to keep them productive.
Mark has the ability to highly develop subordinates.
Average
Her department always meets production schedule deadlines.
Mary maintains clear standards for her shift.
Her department always meets production schedule deadlines with few exceptions.
She always enforces the standard operating procedures for her shift.
He instills pride of workmanship in his crew.
As the immediate authority in the field he can always be counted on to make the right decision.
His effective guidance and sound management of his maintenance crew provided highly reliable service
throughout this rating period.
Mark is viewed as a consistent and fair supervisor by his staff and peers.
He deals effectively with employee issues, performance concerns and problems.
Employee performance is enhanced by the quality of her feedback.
Always well-prepared and organized in managing interviews.
Mark handles interviews in a professional manner.
Leads and inspires his workers to improve service to the customer.
Mary leads and inspires her staff to increase quality and productivity.
His ability to allocate resources helps to ensure effective operating results and cost management.
He is very skilled in training others to perform their jobs.
Mary's employees are well prepared and able to successfully perform their job duties.
Mr. Smith is rapidly making the transition between worker and supervisor.
His effective guidance and the sound management of his maintenance crew provided highly reliable
communications.
Her effective guidance and the sound management of her call center provided highly reliable customer
support.
Below Average
Kelly's shift scheduling frequently resulted in staff shortages and employee dissatisfaction.
Kelly's shift scheduling, on occasion, resulted in staff shortages and employee dissatisfaction.
Employee motivation in Larrys department is substandard.
Diane avoids dealing with employee issues, performance concerns and problems.
Somewhat inconsistent in providing feedback to employees: often prone to only positive feedback when
constructive feedback is necessary.
His department effectiveness is marginal.
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Tony fails to put an emphasis on clarifying instructions or information for his staff, resulting in lost
productivity.
On occasion his employees maybe misinformed or uninformed regarding company procedures.
Larry fails to articulate directions and instructions clearly and effectively, causing confusion and
frustration for his subordinates.
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TRAINING
Above Average
Mark is an outstanding trainer of computer skills.
Russ's enthusiasm for teaching is contagious among his students.
Many of Mark's students have commented on the simplicity and effectiveness of his teaching
techniques.
Utilizing a creative and hands on approach, Tom delivered an outstanding strategic training and
development program.
He developed lesson plans to teach new employee orientation that are now used throughout the
company.
Mark takes it upon himself to learn our new products and the competition's and then teaches his
coworkers.
Mark possesses a depth of subject information and is flexible with the presentation formats.
Her presentation skills are engaging and effective.
Training sessions consistently achieve desired results.
Mary is well received by students.
Mary's enthusiasm and charisma make lessons memorable.
Average
Provides energetic contributions to the classroom setting.
Successfully trained a nine member office staff.
Mark has an innovative approach to training that gets results.
She always receives positive end of class reviews from her students.
She designed customized training programs targeting quality deficiencies.
He designed customized training programs targeting customer service.
Mark's on-site customer training is an asset to the company.
Her on-site customer training has received positive reviews from the attendees.
Her on-site customer training has received positive comments from the attendees.
She cross-trained personnel in job duties that resulted in reduced supervision requirements and a savings
in overtime.
Mary trained personnel in automating work orders.
He trains his personnel for maximum team performance.
Mark has a creative approach to presenting subject matter.
Demonstrates a high level of commitment to his employees in planning and meeting their career goals.
He has a keen awareness of organizational needs related to employee development.
Mark works to mentor and support assigned staff in meeting career goals.
Mary can effectively prepare and present a variety of information to diverse groups.
She has demonstrated an exceptional ability to organize, prepare and present information.
Her excellent subject knowledge results in superior teaching performance.
His classroom presentations result in optimal student learning and achievement.
Excellent subject knowledge strongly supports student performance.
He teaches and assists new personnel in performance of their duties.
Below Average
His lectures lack variety in teaching techniques and could be better organized.
Inadequate focus is directed toward employee education and development.
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Classroom presentations are sometimes lacking in organization and preparation.

Larry shows little desire to conduct training and it results in substandard student learning.
Carl does not always show the patience to teach inexperienced students.
Students frequently complain that material was presented in a disorganized fashion.
Many end of class reviews from the students are negative.
Larry receives more negative reviews from his students than any other trainer.
She is frequently unable to answer students questions because her knowledge of the class material is
limited.
His training method does not go much beyond reading slides to the class.
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LOGISTICS
Above Average
Mark saved the company $2,200 by refusing to give up looking for a better bid for the press replacement
project.
She develops positive relationships with our vendors that prove to be quite profitable to our company.
His expertise in inventory control has reduced errors by 25%.
Mark's expertise in inventory control resulted in a 25% reduction of inventory on-hand.
On her own initiative, Mary located a lower cost-shipping vendor resulting in a significant cost savings.
Consistently demonstrates complete command of the negotiation process, including an understanding of
the needs and resources of all parties.
Average
Successfully managed the distribution of installation material, allowing him to fill parts shortages for
twelve projects.
Managed the distribution of installation material and filled parts shortages for twelve projects.
Maintained 100% accountability of more then $200,000 of equipment.
Coordinates the filling of requisitions in a timely manner.
Mark can be counted on to find the best price on purchases.
Mark always negotiates the best price on purchases.
She develops profitable relationships with our vendors.
His hands-on technical expertise aided immeasurably in design reviews and code testing.
He located a lower cost-shipping vendor resulting in a significant cost savings.
He overcame numerous logistical problems to complete the equipment installation project on time.
On several occasions Mark has been able to find contract pricing alternatives that resulted in cost
savings for our company.
Mark's resourcefulness in finding contract pricing alternatives has lowered our cost on numerous
occasions.
Mary ensures just in time delivery of materials for the production line realizing a large savings from
inventory reduction.
Below Average
His supply documentation is frequently inaccurate or outdated.
Prior to inventories a great deal of time must be spent to get Larrys area of responsibility ready.
On occasion she fails to follow company supply procedures resulting in missing inventory items.
Pauls poor relationships with vendors discourage favorable price reductions for our company.
On several occasions items purchased by Jennifer were found at a lower cost with other vendors.
The largest write-offs of missing equipment occur in her area of responsibility.
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PERFORMANCE
Above Average
Mark exceeds standards on a daily basis.
Continually performs above his peers.
She understands related jobs and operations within the organization.
He aspires to the highest levels of excellence.
Demonstrates a willingness to perform beyond expectations.
His performance reflects the highest standards of research, prudence and safety.
Her work output clearly exceeds standards and normal expectations.
Average
Mark performs well under pressure.
Mary proactively utilizes her understanding of company functions to effectively facilitate and promote
company objectives.
She is generally a good and consistent performer in all assigned areas.
Mark put in many extra hours to solve a major customers system problem.
On several occasions, Mark put in extra hours to solve customer problems.
Mark has a full commitment to complete assigned responsibilities in a professional manner.
He is consistently well prepared.
He is able to handle any job assignment requiring strength and stamina.
Mark always meets or exceeds deadlines and productivity goals.
Never lets stress affect his job performance.
Works independently and rarely requires supervision for assigned responsibilities.
She is generally self-directed, requiring minimal supervision to complete tasks or assignments.
Below Average
The consistency and timeliness of her performance is problematic
He is late on most suspense's.
Her lack of concern for detail and following proper techniques results in a low quality work
performance.
Significant problems have occurred as a result of improper actions on Tony's part.
Tony rarely goes beyond defined job responsibilities.
His performance is slow or unfocused.
Tony becomes consumed by challenges and is unable to complete his job assignments.
Occasionally requires additional attention and assistance to complete work.
Requires almost constant supervision.
Late on most suspenses.
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JOB KNOWLEDGE - COMPETENCY
Above Average
His knowledge of computers has made him the departments resident expert.
Due to his superior abilities, his talents are in great demand.
Mary's superior customer service skills have made her the departments ace.
Coworkers seek his expertise.
He worked with sales and operations to successfully enhance cost effective services and rationalize cost
prohibitive services.
Working with sales and operations he successfully enhanced cost effective services and rationalized cost
prohibitive services.
Submitted an idea to her supervisor that was implemented company wide.
Because of his immense knowledge he was hand picked to work on the quality initiative.
Other technicians regularly seek Marks advice.
Her outstanding organizational skills allowed her to juggle several projects and meet all deadlines.
Mark's ingenuity allowed him to create a working prototype to evaluate the proposed changes to the
product.
Mary's product expertise was the source of information to solve a complex customer problem, thereby
saving the account.
Demonstrates a high degree of expertise and mastery in all aspects of her position
Others see Mark as an expert resource.
Her excellent job knowledge results in superior performance.
His excellent job knowledge results in superior performance.
Mark understands related jobs and operations within the organization and uses this knowledge to
maximize his performance.
Mark's understanding of related jobs and operations within the organization is a major asset to this
company.
Average
Has become competent in the tasks and skills required in his job.
Mark decreased the number of complaints received due to incorrect order fulfillment.
She possesses and demonstrates the technical know-how to complete her responsibilities
Works with no supervision.
Works with little to no supervision.
He provided valuable input while working with the sales and operations staff on the 2004 budget.
Mark has established a reputation for competence and reliability.
Mark has established a reputation for competence by completing assignments well and on time.
Mary's ingenuity results in surprisingly clever solutions.
Is well informed on all phases of her duties.
Mark is constantly striving to improve his job knowledge.
Sally is constantly striving to improve his knowledge of the metal stamping business.
Mark's time management skills increase his productivity.
He attacks problems with a tenacity that serves this company well.
Mark attacks challenges with a tenacity that serves this company well.
Attained and maintained 100% compliance with FCC rules and government regulations.
Mark has greatly increased his work knowledge over the course of the year.
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He has displayed an exceptional mechanical and electrical aptitude.

His attention to detail allowed him to find several errors in new sales orders prior to delivery.
His attention to detail, while preparing for this years audit, resulted in no major deficiencies.
After taking over the responsibility for HR functions she brought all the required new-hire paperwork
into compliance with company procedures.
Through his untiring efforts he brought all the required new-hire paperwork into compliance with
company procedures.
She exhibits outstanding organizational skills.
Mary demonstrates the knowledge and skills necessary to perform her job effectively.
Her immense knowledge base serves as a resource that frequently assists others in their duties.
Is well respected by his peers.
Mark constructs very solid, logical arguments to support his positions.
He has consistently demonstrated an ability to learn on the job.
Mary has demonstrated the ability to quickly balance priorities against work demands in both daily
schedules and crisis situations.
He seeks and welcomes new information and ways of performing his duties.
He is consistently recognized for subject matter knowledge in his area of expertise.
Her research skills are thorough and consistent
Mark demonstrates an understanding of other company functions increasing his effectiveness.
Has outstanding organizational skills; maximizes limited resources to create positive results.
He possesses an excellent working knowledge of the industry standards.
Uses her knowledge of the organization to identify needed resources where required.
Mary has an extremely high commitment to increasing her knowledge and skills.
Demonstrates a superior understanding of current trends in the industry.
Below Average
He struggles with new concepts.
Paul's poor time management skills result in missed opportunities.
Does not demonstrate follow-through.
Tony lacks the knowledge and skills necessary to perform his job at a satisfactory level.
His performance is below standards in a number of critical areas.
Some areas of job knowledge are lacking, resulting in performance problems.
Improvement is needed in meeting deadlines, tracking details and setting priorities.
Most areas of job knowledge are lacking, resulting in significant performance problems.
Some areas of job knowledge are lacking, resulting in performance problems.
Does not show an interest in learning his job beyond the bare minimum necessary to function.
Requires almost constant supervision due to a lack of job knowledge.
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INNOVATION
Above Average
Demonstrates exceptional talents in creating new and effective processes and procedures.
She frequently comes up with new and better ways of improving processes, methods, and procedures.
Mary demonstrates exceptional talents in creating new and effective processes and methods.
Average
Mary demonstrates an aptitude for creativity that has produced positive results.
Seeks and achieves innovative solutions and continuous improvement.
Mark seeks to effectively assimilate change into the working environment.
He is supportive and proactive in effecting changes.
He frequently comes up with new and better ways of improving processes and work methodologies.
Generally produces good ideas.
Mark always seeks and achieves innovative solutions and continuous improvement.
Vigorously reviews systems, procedures and practices - making suggestions for improvement as
appropriate.
She has introduces some innovative Total Quality Management (TQM) concepts into her areas of
responsibility.
Below Average
He makes no impact on improving his work methods.
Demonstrates a general resistance to change.
Can adapt to new situations, but only when forced.
Tony frequently resists change causing problems and delays.
Larry seems satisfied with the status quo and makes little effort to make improvements to his work
processes.
She makes no impact on improving work processes and methods.
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QUALITY
Above Average
Mary has introduces some innovative Total Quality Management concepts into her areas of
responsibility.
Her attention to detail resulted in one of the highest quality ratings in the company.
Her work quality exceeds standards and normal expectations.
He established himself as the go to person in quality control.
Championed many quality initiatives in his department.
Championed many quality initiatives to include tracking and reducing product returns.
Mark has successfully carried the load for his department while several positions remained unfilled.
Working within her budgeted head count she increased her departments output by 15%.
Mary's insistence on quality workmanship from her staff reduced defects by 50%.
Mark's introduction of innovative quality controls resulted in a 40% reduction in the reject rate.
Mark's refusal to accept anything less then perfection increased the level of quality in his office.
Mary takes ownership of her job and it shows in the high quality results she produces.
Her accuracy and attention to detail are exceptional.
Mary's accuracy and attention to detail are exceptional resulting in virtually no errors.
Mark instituted a pilot program of quality circles that has shown promise in our efforts to improve
quality.
Consistently produces a high volume of quality work.
Work is above established standards in production, timeliness and consistency.
Average
Makes no mistakes or errors of any consequence.
Mark demonstrates a commitment to excellence at all times.
Assignments are completed carefully and in full accordance with specific instructions.
His grammar, punctuation and spelling are flawless in all written documents.
His assignments are completed correctly with very few mistakes.
Mark's precision work always produces the highest quality product.
Her tireless efforts to achieve perfection in order fulfillment resulted in several months with zero errors.
Mark's production levels rank with the best on the floor.
Mark always delivers precision work
Mark's work is always of the highest caliber.
Her precision work on the monthly audits has allowed for constant 100% accountability.
Mark always puts quality first.
Mark has taken the quality program to heart resulting in measurable improvements.
Mary strives for perfection in every order she processes.
Mark strives for perfection in everything he does.
She demands quality from herself and others.
Mark processed status reports and client records quickly and efficiently during this rating period.
Mary, while working within her budgeted head count, decreased the handling time for new order
requisitions.
He demonstrates a desire to produce quality work.
Mark always submits complete and accurate reports.
Mary always ensures that customer commitments are executed on time and within budget.
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Mary demands quality workmanship from her team.

Mark is strongly committed to doing the job right the first time.
He has instilled in his team the philosophy of doing the job right the first time.
Always ensures that proper engineering practices are adhered to.
He completes assignments in a thorough, accurate, and timely manner.
He completes assignments in a thorough, accurate, and timely manner that achieves expected results.
Mary regularly seeks feedback to improve her department's quality.
Demonstrates ownership and pride in work performed.
Demonstrates commitment to excellence at all times.
Uses quality management techniques to continuously create new efficiencies.
She makes no mistakes or errors of any consequence
He pays close attention to accuracy and detail.
Mary always completes assignments in a timely and thorough manner.
Below Average
His lack of effort resulted in several deficiencies on the inventory audit.
His mistakes consistently hamper this department's progress.
Makes occasional mistakes and errors, but they are not excessive and are corrected in a timely manner.
Reports submitted by Tony frequently lack completeness and accuracy.
Her commitment to quality is inconsistent.
Tony does not typically produce a sufficient volume of work for allotted time or effort.
Tony's lack of follow-through and unwillingness to complete tasks occasionally leaves team members to
complete his responsibilities.
Tony does not always follow instructions resulting in errors.
Quality standards are not met.
Larry produces a large quantity of work but of minimal quality.
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DEPENDABILITY
Above Average
Mark has had a perfect attendance record over this rating period.
She is usually the first one at the office.
His response time to on call emergencies is incredibly quick.
He successfully kept the department running during a time of manpower shortages.
He maintained the system availability above 99.8%.
Mark's maintenance efforts achieved system availability above 99.8%.
Absences do not occur - attendance is perfect.
Average
Mark can be counted on to cover on call when assigned.
He maintained an exemplary attendance record.
Mark has shown a total commitment to making this company successful.
She takes great pride in her work ethic.
Works well without constant supervision.
Dependable in performing without supervision.
Mark had no missed days of unplanned absences.
Paul had three missed days of unplanned absences.
He can be counted on to cover on call when scheduled.
His quick response time to on call emergencies has resulted in little to no impact on the customer.
Mark can always be counted on to see things through to completion.
Mark can always be counted on to give his best effort.
Is willing to work under any conditions.
Is willing to work outside under any weather conditions.
Is willing to work under harsh conditions.
Mark maintained fleet availability above 98.5% over this rating period.
She can always be relied upon to get the job done.
Mary takes ownership of her responsibilities and always sees them through to completion.
He always makes appropriate arrangements for his absences.
Rarely, if ever, misses deadlines or fails to meet schedules.
He completes all his assignments on time.
Below Average
His numerous unplanned absences have hindered the departments output.
Her numerous unplanned absences have disrupted the office workflow on many occasions.
The inability to rely on Larry results in numerous missed opportunities.
The inability to rely on Tony consistently hampers this department's ability to maximize its output.
The inability to rely on Tony consistently hampers this department's flexibility.
Tony cannot be counted on to see things through to completion.
Does not always see assignments through to completion.
Absenteeism has impacted Tony's job performance.
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TEAMWORK
Above Average
Mark can work and communicate effectively with a variety of personalities and across functional
groups.
Exerts a positive influence on fellow team members.
Mary motivates all those around her to excel.
Through her leadership she has the ability to mold individuals into a highly productive team.
Her team's accomplishments over this period have been remarkable.
Team building is one of her greatest strengths.
Employs highly successful team building strategies.
Excellent team player who creates a positive environment and greatly enhances productivity.
Average
Mary always supports her co-workers in anyway possible.
Mary demonstrates a cooperative spirit and a strong sense of teamwork.
Has the ability to work in harmony with others.
Fits in well in a team environment.
She puts the goals of the team ahead of her own.
He creates a positive energy among his co-workers.
He creates a positive energy among his teammates.
Mark always takes the time to help and teach fellow workers with computer problems.
Offers assistance to fellow workers to achieve the departments goals.
She shares information and resources with others to further the company's goals.
She shares information and resources with others to increase the quality and productivity of this
department.
His actions foster cooperation and teamwork.
Mary's positive attitude helps motivate her team members and co-workers.
Is a team player in the achievement of the company's goals.
She cheerfully helps others as needed.
Mark understands the role of a team player.
Demonstrates teamwork by willingly sharing job expertise.
Has earned a high level of trust among co-workers.
Mark functions as a valuable team member.
Provides support, contributes suggestions, cooperates in problem solving and is responsive to team
members.
Below Average
Mr. Smith sometimes lacks the willingness to work harmoniously with others.
His attempts to mentor and assist personnel are not constructive or helpful.
He does not actively participate in team functions without being asked.
Shows disdain at being part of a team.
Is unwilling to help others affecting overall team goals.
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INTERPERSONAL SKILLS
Above Average
Mark is skilled at dealing with high maintenance accounts.
She has excellent interpersonal skills.
She has the ability to build consensus.
Brings conflict or dissent into the open and uses it to productively improve working relationships.
Works extensively to create and preserve a diverse work environment.
She proactively includes people from different backgrounds in operational and strategic planning
processes.
He has the ability to be persistent while remaining tactful.
Average
Mary demonstrates a cooperative spirit and a strong sense of teamwork.
He demonstrates a cooperative spirit.
Mary articulates her ideas well.
Mark conveys ideas persuasively in a concise, organized, and professional manner.
Cooperates with other employees to get things done.
She maintains positive and constructive working relationships with her peers and supervisors.
Establishes positive work relationships.
Can work and communicate effectively with a variety of personalities.
Can work and communicate effectively with cross functional groups.
Mary participates actively in meetings.
He always shows respect for diversity and inclusiveness.
Relates in an appropriate and productive manner with subordinates, coworkers and superiors.
Maintains harmonious and effective work relationships with co-workers.
Maintains harmonious and professional work relationships with fellow workers, supervisors and others.
Deals positively and effectively with coworkers and management.
Mark demonstrates respect for all individuals.
Exercises courtesy, tact and respect when interacting with coworkers and customers.
He values inclusiveness and diversity in the workplace.
Demonstrates effectiveness in interactions with others
Mary demonstrates awareness of and consideration for the ideas, opinions and feelings of others.
Mark has an awareness of cultural, gender, and ethnic sensitivities and a commitment to create an open
and positive work environment.
Mary is fully sensitive to cultural, gender, and ethnic issues in her speech and actions.
Works well with people from different backgrounds in any work environment.
She works to build cooperative relationships with others.
Below Average
Carl's attitude elicits very little cooperation from his colleagues.
Tony participates very little in meetings.
His lack of people skills foster resistance and resentment among his staff.
His lack of tact and poor communication causes problems working outside his department.
Tony fails to show sensitivity to cultural, gender, and ethnic issues in his speech and actions.
Creates conflict among co-workers from different backgrounds.
35
Refuses to work with people from diverse backgrounds.

His interactions with others are frequently not productive.
Tony's lack of cooperation with coworkers erodes productivity.
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COMMUNICATION
Above Average
Her communication skills are excellent.
Marks listening and interpersonal communication skills strengthen others.
Adept in providing both positive and negative communication in a straightforward but appropriate
manner.
Tactful, but straight forward in dealing with others.
Exercises exceptional perception and communication.
He demonstrates excellent perception of issues and communicates his position effectively.
Exhibits charisma and a strong audience connection.
Presentation skills are engaging and effective.
His written documents are exceptionally clear, concise and well organized.
Average
Articulates directions and instructions clearly and effectively.
He effectively conveys information and concepts orally and in writing.
She listens carefully and seeks clarification to ensure understanding.
Communicates effectively in writing.
Exhibits effective writing ability in reports and correspondences.
Her written documents are clear, concise, and well constructed.
Mark has the ability to communicate relevant information effectively to team members and management
alike.
Information and instructions are given at an appropriate level for all to understand.
Below Average
He fails to listen and pay sufficient attention to instructions resulting in frequent mistakes.
Poor verbal communication skills of listening and speaking impede job performance.
Communication skills are inadequate or confrontational.
Demonstrates little tact when dealing with others.
Frequently is impatient when asked to explain a job task to a co-worker.
Lacks the ability to write effectively.
Writing frequently has grammatical errors along with spelling mistakes.
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INITIATIVE
Above Average
Demonstrates an aggressive pursuit of methods to improve his job.
She demonstrates a take-charge initiative that gets results.
Mark always finds something to keep himself busy.
Mark is always learning the company's new products to stay well prepared.
She prides herself in taking telephone calls immediately.
He always finds ways to keep busy doing productive tasks.
Her work ethic is above reproach.
He has frequently worked extra hours to complete assignments.
Mary took it upon herself to write job descriptions for all customer service positions.
His initiative, resourcefulness and untiring efforts to achieve perfection in all his duties resulted in
increase efficiency within his department.
Mary is constantly seeking methods to improve her job performance and has made many sound
recommendations to improve the overall efficiency of the company.
Mark actively seeks additional assignments.
Mark actively seeks additional assignments as evidenced by his assumption of a primary role on the
quality improvement initiative.
Mark has frequently learned new skills on his own initiative.
Mary has on numerous occasions proactively initiated an activity beyond her current assigned tasks to
improve the departments output.
Takes the initiative in asking for additional responsibilities.
Mark questions current approaches and explores new, more viable ways to accomplish his objectives.
Frequently works beyond expectations demonstrating exceptional initiative.
Continually looks for situations that could be improved and takes initiative to reach solutions.
Regularly pursues educational activities to improve his knowledge base.
Mary constantly pursues educational activities related to her job functions.
Average
Mark suggested and implemented a new procedure for processing new sales orders quicker.
Mark suggested an improvement in the sales order process that resulted in accelerated fulfillment times.
On her own initiative, Mary assumed responsibility for managing the office-cleaning contractor.
Mary took the initiative and reorganized the departments filing system.
Takes the initiative to establish positive work relationships.
Seeks out opportunities for self-improvement.
Seeks out opportunities to improve her job.
Mark has the ability to initiate action without direction from others.
She has the ability to initiate action without direct supervision.
Mark works in the field with little or no supervision.
Mark maintains a high level of productivity while working in the field with little or no supervision.
He works independently to accomplish any task.
He always keeps current with new developments in his areas of responsibility.
She takes the initiative to be proactive and self-directed,
Mary proactively takes the initiative to improve the effectiveness and efficiency of her work processes.
His initiative is consistently at a high level.
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Mark continually looks for situations that could be improved and takes the initiative to get it done.
Continually seeks to improve overall office appearance and organization.
Mark initiated the customer services activities plan to combine services and automation.
Below Average
Ms. Spears rarely shows any initiative beyond her specified duties.
Tony puts forth little effort to do anything beyond his assigned duties.
Due to his lack of effort his full potential remains untapped.
Tony produces little results when not directly supervised.
His poor work ethic does not allow for him to work independently in the field.
Because of his poor work ethic he cannot work independently in the field.
New developments in his areas of responsibility seem to take him by surprise.
Has little initiative in doing anything new or different.
He rarely goes beyond assigned job responsibilities.
Frequently resists work outside her perceived job description.
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POTENTIAL
Above Average
She has unlimited potential to excel in positions of increasing responsibility and scope.
Shows maximum effort directed toward realization of his potential.
His intense desire for self-improvement will allow him to achieve any goal he sets his mind to.
She shows unlimited potential to excel in positions of increasing responsibility and scope.
Mark has excellent potential for future positions of increased responsibility.
He has the potential and desire to perform at higher levels of responsibilities.
Mary has the potential to be a supervisor or other management position.
Her potential and capabilities exceed those of her contemporary's
Average
She has continued her personal and professional growth.
Mark has made steady progress toward reaching his full potential.
Mary has yet to tap her full potential.
Mark has the potential to be one of the office's highest producers.
Mark shows the potential to be one of the office's highest producers.
He demonstrates the potential to be one of the office's highest producers.
Mark maximizes his potential with dedication and hard work.
Her positive attitude will take her a long way.
She has the capacity for continued professional growth and effectiveness.
His performance indicates a continual positive impact and sustained growth in the future.
Mark's potential makes him capable of an even higher caliber performance.
Demonstrates the capacity and desire to seek out greater challenges.
Mary fits well into virtually any assignment.
Below Average
Larry shows very little potential for advancement beyond his current position.
Tony shows little potential for future positions of increased responsibility.
Her lack of effort limits her potential within this department.
Shows little desire to assume duties with increased responsibility.
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PROJECT MANAGEMENT
Above Average
His projects cost estimates are always within 5%.
Mark's ability to estimate scheduling time within close tolerances is phenomenal.
He delivered on an accelerated target date for the switchboard upgrade project.
Excels in managing complex projects and balancing workloads to achieve results.
She keeps projects on-track through relentless follow-up and effective problem solving.
Multiple projects and competing assignments are carefully managed and completed within established
timeframes.
Effectively manages all assigned projects bringing them to completion within prescribed timelines and
meeting all of the project's objectives.
Maintains effective control of simultaneous projects.
Accelerated the start of several projects resulting in early project completions.
Accelerated the start of the network upgrade project resulting in an accelerated completion date.
Average
Mark ensures that projects are implemented in a timely manner and within budget.
Due to his superior organizational skills, Matt's follow up on projects ensures on time schedule
completion.
Mary delegates projects effectively.
Has successfully managed multiple projects.
Tom is responsible for managing multiple projects.
Mark coordinated the requirements for the new switchboard installation.
Has managed projects from start to finish while maintaining financial and operational metrics.
Mark has the ability to multi-task and manage several concurrent projects.
His material and labor cost estimates for the factory expansion were within 6%.
Her flexibility allowed the implementation of several projects on schedule and within budget.
Coordinated project implementation to accomplish three high profile projects this year.
She keeps projects on-track through effective problem solving.
Always keeps all involved parties fully informed of project status.
She is responsible for managing multiple projects.
Below Average
His poor organizational skills result in inadequate follow up and missed deadlines.
Tom's poor organizational skills results in missed deadlines.
His poor time management skills resulted in numerous delayed project completions.
Projects may not be completed on time because of a lack of commitment or inability to solve problems.
Project stakeholders are sometimes not informed of the project's status.
Projects are often left incomplete and never closed out.
Larry fails to assign responsibility for project tasks causing many tasks to be completed late or not at all.
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ETHICS
Above Average
Her integrity is above reproach.
He displays a high degree of honesty, loyalty and integrity.
She assumes full responsibility for her team at all times.
Her honesty, trust and ethical behavior are exceptional in all business relationships.
Demonstrates extraordinary ethical behavior.
His understanding and application of ethical guidelines and institutional policies is precise and
insightful.
Acts as an advocate for the rights and protection of his staff and fellow employees.
Average
His personal behavior sets a good example for others.
Mary will always tell you the truth.
Always takes responsibility for her actions.
Mark stands behind his word.
Mark always keeps his promises to his clients and coworkers.
Assumes full responsibility for her duties and assignments.
Mary is honest and trustworthy in all business dealings.
Confidentiality is consistently demonstrated.
Mark demonstrates a high level of ethics in dealing with both internal and external customers.
She is an honest and trusted employee who understands the company's standards on ethics and tries to
abide by the established guidelines.
Below Average
Tony fails to build trust with his superiors and coworkers.
She blames others for her mistakes.
Tony does not accept responsibility for his actions.
Tony does not accept responsibility for his decisions.
Larry has, on occasion, taken others ideas and work and claimed it as his own.
Frequently blames others or does not accept responsibility for his actions.
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SAFETY
Above Average
His department lost zero hours to accidents.
His department had no lost time to accidents.
Mark identified and corrected several safety concerns.
His emphasis on safety resulted in no accidents or loss time in his division.
His department had over 90,000 accident free miles during this rating period.
Is fully respected as an expert in emergency situations.
Places great emphasis on creating and maintaining a safe work environment.
Safety is a demonstrated top priority.
He is very active in finding ways to improve safety through more effective standards and procedures.
His compliance with all established workplace safety policies and OSHA regulations is excellent.
Average
Mark identified and corrected two safety matters.
Drove 24,000 accident free miles over this rating period.
Drove 24,000 accident free miles in 2002.
Drove 24,000 accident free miles from March 2002 through April 2003.
Mary enforces safety precautions in the working environment.
Mary enforces safety precautions in a highly dangerous working environment.
Mark committed no safety violations during this rating period.
He is safety conscious in all his actions.
His plans are always safety orientated.
She observes safety standards in the workplace.
Completely and effectively follows emergency procedures and guidelines.
He takes steps to prevent accidents and safety violations and always reports unsafe situations.
Mary shows leadership in promoting safety.
She follows established procedures to correct unsafe conditions as observed.
Safety procedures are consistently followed and accidents are rare.
Understands and applies established policies and OSHA regulations.
His emphasis on safety resulted in no accidents or loss time in his department.
Mark insists on a daily safety briefing for all his teams.
Below Average
His department regularly has the most accidents within the plant.
Tony committed two safety violations during this rating period.
Seems unaware of safety problems and does not report or correct unsafe conditions.
Tony acts in a reckless manner that threatens coworker safety.
Safety is sometimes ignored in job performance.
Accidents occur more often than the standard.
His department had several minor accidents over this rating period reflecting poorly on the department's
safety record.
Must be frequently reminded to wear safety equipment.
On occasion it has been necessary to remind John to wear required safety equipment.
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SHOP
Above Average
Tom has perfected his fabrication techniques.
Fabricates unique parts by interpreting drawings and specifications.
On several occasions Mark's ability to solve production problems has saved the day.
Mark's precision work allows him to fabricate parts to the highest tolerances.
She is adept at meeting critically close tolerances.
She always meets production schedule deadlines with no exceptions.
His knowledge of hydraulics and pneumatics has been instrumental in building the production line.
He trains apprentice machine operators.
Average
He delivers precision work
She is adept at meeting close tolerances.
Mark insists on safety first in all work.
Mark insists on safety first.
She always meets production schedule deadlines.
She always meets production schedule deadlines with few exceptions.
His dexterity allows him to complete the most intricate solder work.
His dexterity allows him to complete the most intricate projects.
Meticulously maintained his machine resulting in no unscheduled downtime.
He keeps all machines operating within specifications and with minimal downtime.
She always meets productivity standards.
Always demonstrates full competence when using assigned equipment.
Demonstrates full competence when using any machine on the floor.
The maintenance of his machine always meets standards.
Is very conscientious both in terms of equipment maintenance and usage.
Materials and work areas are kept very orderly.
His care and diligence in the moving and transporting of materials and equipment results in no damage.
She is always careful to maintain and operate her assigned vehicle in accordance with company
guidelines and procedures.
Mark is very conscientious with vehicle maintenance and operations.
Mark is meticulous in maintaining his assigned tools and equipment.
Below Average
Occasionally uses equipment improperly causing potential equipment problems.
Frequently misuses equipment or fails to maintain equipment in accordance with established standards.
Her inattentiveness to vehicle maintenance caused major damage to a vehicle's engine.
His work area is disorganized and rarely cleaned.
Larry fails to maintain his assigned tools and equipment.
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IMPROVEMENTS
Neutral
Should focus on expanding knowledge into other fields as related to the company.
Tends to hold on to workload rather than assign duties to others.
Lacks experience and training in many job related tasks.
His development is ongoing with expected greater results as he gains experience.
Tony's performance has not yet reached an acceptable level due to inexperience and lack of training.
Her leadership skills are adequate but further development is needed.
He demonstrates a willingness to participate in performance improvement activities that enhance his job
performance.
Presentation skills are adequate but room for growth exists.
Recommend Tony develop a variety of instructional techniques to increase training effectiveness.
His efforts are frequently acceptable but could use some improvement.
Below Average
Improvement is needed in recognizing areas of responsibility.
Cleanliness and neatness could improve.
Needs to develop skills in problem solving and time management.
Tony needs to develop skills in prioritizing work assignments and time management.
She needs to get a better understanding of the company's established standards.
He is inattentive and unresponsive to suggestions for improving his job performance.
He needs to be more supportive of a diverse work environment.
She needs to improve the quality of feedback provided to employees - often prone to only positive
feedback when constructive feedback is necessary.
Job expectations have not yet been met.
The ability to gather appropriate information before acting could be strengthened.
Tony needs to increase his contributions to team efforts.
Communication skills need to be refined.
Improvement in organizational skills would be beneficial to increase productivity.
Clearly out of shape and unable to meet the physical fitness demands of the job - immediate
improvement is required.
Needs to improve his project management efforts by prioritizing tasks more effectively.
Closing skills at sales presentations should be improved.
Improvement with compliance to company policy is required.
Tony could produce better-written documents by improving his spelling.
His improvement has been slow and below standards.
He has shown little to no improvement.
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MILITARY
Also see Leadership, Training, Supervisor, Ethics, Teamwork, Job knowledge and other categories as
appropriate.
VALUES
Demonstrates the highest standards both on and off duty
Total commitment to mission accomplishment
Completely dedicated to mission accomplishment
Puts the Army, the mission and subordinates first before own interests
Personal conduct, both on and off duty reflects favorably on the NCO Corps
Demonstrates and conveys a favorable image of the organization
Places soldiers needs above his own
Displays a high degree of honesty, loyalty and integrity
Provides equal opportunity to all soldiers regardless of race, sex or creed
Displays absolute loyalty to superiors and the organization
Demonstrates a genuine pride in the units mission
She has intense loyalty to the Army and the mission that has inspired the confidence of her supervisors
Shows courage and determination when faced with adversity
COMPETENCE
Selected over five other senior NCOs to be Division Chief
Completed a high priority mission in Saudi Arabia in support of Desert Storm
Qualified expert on the M16
Had a suggestion approved through the Army suggestion program
Completed the Department of Labor Apprenticeship program in electrical repair during this period
Achieved an academic average of 95% at BNCOC, exceeding course standards
Her advice is regularly sought by other NCOs and soldiers
Strongly committed to doing the job right the first time
ANCOC Honor Graduate
Won the battalion Noncommissioned Officer of the quarter competition
Has made many sound recommendations to improve the overall efficiency of the operational mission
PHYSICAL FITNESS
Motivated his soldiers to achieve an average physical fitness score of 261
Score 275 on the physical fitness test
Frequently leads physical training
Conducted team physical training while in the field
All soldiers in his section scored 260 or higher on the APFT
All his soldiers passed the APFT
Recognizes the importance of sound physical and mental health for top performance
Fails to recognizes the importance of sound physical and mental health for top performance
Achieved a maximum scored of 300 on the last APFT
Monitors and encourages improvement in physical and military bearing of his subordinates
46
MILITARY BEARING
Exceeded standards for appearance and bearing
Mentally, physically and emotionally ready to lead in combat
Fully committed to success; always gives 100 percent
Demonstrates positive mental attitude; always gives 100 percent
Appearance and Military bearing are above reproach
Displays mental toughness under extreme pressure
Performs well under pressure
Sets the example for subordinates
Disciplined in attitude, appearance, poise and authority
Always displays a commendable military appearance
Lacks pride in military appearance
Military bearing does not always meet standards
Military bearing and appearance are of the highest caliber
Presents the image of a professional soldier
LEADERSHIP
Provided mature leadership as the Casualty Assistance Officer (CAO) for a command related casualty
Provided for the health and welfare of his team while they are on extended TDY
Gives subordinates the authority needed to effectively carry out delegated responsibilities
All eligible soldiers in his platoon passed the promotion boards
Handled extremely stressful and potentially dangerous situations during Operation Desert Storm in a
professional manner
An aggressive leader who constantly seeks responsibility
Molds individual soldiers into highly motivated and productive team members
He instills pride in his soldiers and exudes maximum effort from them by setting the example
Demonstrated outstanding leadership skills as team chief
TRAINING
Developed Sergeants to be routinely used in Staff Sergeant positions as Squad Leader
Enrolled in off duty college courses to complete his Bachelors Degree
Continues to train his soldiers while on extended TDY
Encourages the individual growth and development of subordinates
Motivated one of his soldiers to complete a Bachelor of Science degree
Is frequently tasked with training inexperienced soldiers and molding them into highly productive team
members
Encouraged subordinates to enroll in Army correspondence courses
Trained and conditioned soldiers who failed the APFT achieving outstanding results
Developed and implemented a special PT program with excellent results
RESPONSIBILITY & ACCOUNTABILITY
Meticulously managed a $50,000 TDY budget, reducing expenditures by $8,000
47
His emphasis on safety resulted in no accidents or loss time in his section

His branch logged over 10,000 accident free miles
Exceeded 6,000 accident free miles during this rating period
Earned commendable ratings on all safety inspections
Ensured all assigned vehicles were always mission ready
Constantly improves maintenance procedures to ensure optimum mission readiness
Is unrelenting in insisting all soldiers follow proper maintenance procedures
SENIOR RATER COMMENTS
Unlimited potential to excel in positions of increasing responsibility and scope
Has excellent potential for future positions of increased responsibility
Promote ahead of contemporaries
Promote with peers
To maximize her potential; assign to positions of increased responsibility
Extremely interested in the well being of his soldiers and others in the unit
Recommend future job as a Platoon Sergeant
Displays outstanding confidence and enthusiasm for assigned duties
Assumes full responsibility for her soldiers at all times
Has the potential and desire to perform at higher levels of responsibility
His potential and capabilities exceed those of his contemporaries
Clearly demonstrates the ability for increased responsibility at the next higher level
High level of motivation instills esprit de corps in both subordinates and superiors
Aggressive competitor; takes great pride in leading the unit
RETURN
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Shows interest and enthusiasm in his job.

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Counseled many times on substandard performance.

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She is a constant example to associates in how to perform customer service.

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Classroom presentations are sometimes lacking in organization and preparation.

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JOB KNOWLEDGE - COMPETENCY

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He has displayed an exceptional mechanical and electrical aptitude.

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Mary demands quality workmanship from her team.

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Refuses to work with people from diverse backgrounds.

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His emphasis on safety resulted in no accidents or loss time in his section

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