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www.childhelplineinternational.org

:
:
)(2007
)(2007
)(2007
- )(2007
-
)(2005




-
.
:
Sanders P (2007) Using Counselling Skills on the Telephone & in ComputerMediated Communication; PCCS Books



Tolfree D (1996) Restoring Playfulness Different Approaches to Assisting
;Children who are Psychologically Affected by War or Displacement
Save the Children, Sweden

86




)ECPAT Europe Law Enforcement Group / ECPAT International (2006
Combating the Trafficking in Children for Sexual Purposes A Training
Guide; ECPAT International, Bangkok



ILO-IPEC (2002) Specialized Training Manual on Psychosocial Counseling for
Trafficked Youth; ILO-IPEC, Geneva




Keeping Children Safe Coalition (2006) Keeping Children Safe A ToolKit for
Child Protection; available from www.keepingchildrensafe.org.uk
Save the Children UK, UNICEF Thailand & ECPAT International (2006) Child
Safe Organisations Training ToolKit; Save the Children, UK

. )(
.
. www.unicef.org

87


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) :(coverage .
) (.
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) : (Multilocal
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) : (Regional
.
) : (National
.
) : (Budget
.
.
) : (Child 18
. 1 .

118

) : (Child helpline ) (

.
) : (Child Protection
.
) : (Child Participation
.
) : (Confidentiality
.
) : (Contacts

/ .
.

/.
) : (Continuum of Contacts
.
) : (Telephone-based / .
o : SMS/Text /
.
o : Fax
.

119

) : (Web-Based /
.
o : E-mail
.
o : Web-post/bulletin Board /


.
o : Chat
/
.
o : Library
.
: In-Person o : Outreach-based Contact
.
o : walk-In/In-person
.
: Postal /
/ .
: Other
.
: Total / .
: Convention on the Rights of the Child

120

. 41




.
: Cost per helpline
) (
:Fundraising / /
) (
:Outreach / /

.
Advocacy / /
) (
: Helpline / /
.
:Administration / /
) (.
intervention: / /
.

121

:Referral / /
.
:Other .
: Establishment Year
.
: Funding Information
.
: Individuals .
: Self
: Government
/ .
: Corporate .
) : Donor Organization (

.
: Bilateral Organisations

.
: Multilateral Organisations
)
( .
.
: Helpline Number
.
: Hours of Operation
.

122


How Helplines Work With children
: Active Listening
.
: Contact

.
: Face-to-Face Intervention
.
: Phone-Based Interventions
.
/ .

.
: Referral /
/ .
: Marginalised Child
/ )
/ (.
: Outreach
. /
.
.
/ : Profile of the Contact
.
Child
: School Children
123

/ : Street Children/Runaways

.
: Child Labourer/Worker

.
: Child Unknown .
: Adult
: Caregivers

: Concerned Adults
/ )
(.
:Parents .
: Adult Unknown .
Staff Structure :
: Full time
.
: Part-time
.
Volunteers:
: Paid
.
: Unpaid
.
: Targeted at
.
124

: Urban .
: Rural .
: Target-Group-based
)
(
: Language-based .
: General
.
Telephone Contacts per Helpline
Attempted
.
: Answered
.

.
: Responded To .
/
.
Total Number of Calls
:Received Since Inception
.
: Toll-Free .
) ( : For the Child
.
) ( For the Child and the
) :helpline (Telecom Pays .
.
125

Not Toll Free .


Who was the Concerned child staying
:with at the time of contact
.
: Family ) / (
: Extended Family )/
(.
: Living Alone ) :
(
: Living with friends
.
: Street
Shelter
Other
Unknown
: Who Responds to Contact
.
: Children (Under 18) 18
18 .
) : Young Persons (19-25) (25-19
19 25 .
: Adults 25
.

126

" "

" " :
)(Abuse and Violence
)(Abuse

/ .
: .

:

)(Bullying


.
)(Emotional Abuse
) (

.


.
)(Neglect

.
127

.
" ".
)(physical Abuse
) (
.
) ( .
)(sexual Abuse
) ( .

/

.
)

( . .
. :
" ".
)(Violence


.
.
)(Witness to Abuse


.
)(Domestic Violence
128

/ .
)(Commercial Exploitation
)(Bonded Child Labour
.

. "
".
/ ) Child Prostitution/Child Sexual
(Exploitation
)
( .
. .
)(Child Trafficking
/ )
(.
)(Children In Armed Conflict

) (.
)(Children Used for Begging
.
) Children Used for Criminal
(Activity
/ .
)(Domestic Child Labour
129



.
.
)(Kidnapping
.
)(Other Child Labour

.
.
/ /
)(Homelessness/Runaways/Basic Needs
)(Abandoned Child
.
)(Children Calling for Food
.
)(Death of Child on Street

.
.
)(Employment Opportunities
.

.
.
130

)(Homelessness

. "
" .
)(Missing Children
.
)(Orphaned
.


.
)(Repatriation
.
)(Resources and Financial Aid

.
.
)(Runaways

.
)(Seeking Shelter
.
/ )(HIV/AIDS Infected/Affected Children
)(Bereavement
131

.
)(Parents (or family) with HIV/AIDS
) (HIV

).(AIDS
) Children Living with
(HIV/AIDS
) (AIDS
) (HIV .
)(Children Orphaned due to HIV/AIDS
.
)(Information about AIDS
.
)(Peer Relationships


.
)(Problems with friends

.
.
)(School Related
)(Academic Problems
.

132

)(Homework
.
)(Other Adult-Related Problems
.
)(Performance Anxiety

.
)(School Dropouts
.
)(Teacher Problems

.
)(Legal Matters
)(Advice and Information
.
)(Birth Registration
.
)(Child Marriage

.
)(Child Witness
.
133

) Children in Need of Legal


(Representation

.
)(Children in Conflict with Law

.
) Law in Conflict with Childrens
(Rights
.

.
) Child Substance Use and
(Abuse
)(Addiction
.
.
) Information on
(Substances and Misuse

.
)(Differently-Abled Children
.

134

)(Sexuality
)(Contraception
.
) Information about Sexuality/Facts of
(life

.
)(Masturbation
.
)(Pregnancy

.

.
)(Sexual Fantasy
.
)(Sexual Identity
/ /

. .
/
) Sexually Transmitted Infections/Sexually Transmitted
(Diseases STIs/STDs
.
)(Family Relationships
135

)(Adoption


.
) (.
)(Adoption Issues

.
) (.
)(Bereavement
.
/ )(Child Custody and Access
.
.

.
/ / ) Divorced
(Parents/Separated parents/Parents in Conflict


.
)(Maintenance and Child Support
.
)(Parent/Child Relationships
136

.
/ ) Parents with
(Addiction and/or Mental Health Issues

.
)(Sibling Relationship
.
/ )(New family/Blended Family

.
)(Psycho-social Mental Health
)(Body/Physical Appearance
.
)(Boredom
.
)(Depression
/
.
)(Eating Disorders
-
) (
- ) ( .
.
137

)(Fear and Anxiety



.
)(Identity and Purpose of Life
/

.
.
)(Lack of Confidence
.

)(Loneliness
.
)(Phobias and Obsessions

.
)(Self Harm
.
)(Suicide
.
.
)(Physical Health
138

)(Access to Health Care


.
)(Concerns about Illness
.
)(Hospitalisation

.
)(Information Requested
)(About the Helpline
.
/ ) About Childrens Issues/About
(Childrens Rights
.
)(Thank you for Assistance
.
)(Discrimination
)(Access to Education

.
)(Employment related

/ .
.
139

)(Immigration related
/ .


.
.
)(Racism related

/ .

. .
)(Mental and Physical Health
/ .

140

Child Helpline International


Herengracht 418
1017 BZ Amsterdam
The Netherlands
info@childhelplineinternational.org
www.childhelplineinternational.org


.
2009

141

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