Resource Flexibility y Flexible workforce: A workforce capable of doing many tasks, at one or more workstations. » Worker flexibility can be one of the best ways to achieve reliable customer service and alleviate capacity bottlenecks. » This comes at a cost, requiring greater skills, more training and education, and higher salaries. y Flexible equipment: Low production volumes mean that process designers should select flexible, general-purpose equipment. » Resource Flexibility and Customer Involvement are often related. » High flexibility is needed to customize products and services. » Customer involvement is often high in these situations.