323902889.doc (97.

00 KB)
7/15/2016 1:13 PM
Last saved by allenk1

Disable array from calling home

.1

cnalr010_R009

To prevent multiple inconsequential call-homes from being generated it is important that you disable
call home for the system you will be servicing. The FLARE release running on the system and
CLARalert/ESRS IP Client version running in the environment determines which method you should
perform to disable the array from calling home.

Done

Method 1 is the preferred and the most common method of disabling call home for non NDU activities
where you enable/disable Silent Mode on the storage system. Systems running less than FLARE
Release 22 require that you use method 3 or 4 to disable call home where you manually reconfigure
Navisphere/Unisphere Event Monitor.
.2

CLARalert 6.22.X or greater Arrays running Release 22 or greater Central and

Distributed Monitor configuration (method 1)

Done

Navisphere Service Taskbar v6.26.5 or greater and Unisphere Service Manager will automatically
attempt to set quiet mode (Disable/Enable Responses) for central and distributed monitoring call home
response when performing an NDU via the Install Software Wizard. The Install Software Wizard will not
allow the user to start the NDU until the call home responses are disabled. If the Wizard fails to set
quiet mode or you are disabling call home for other than an NDU via the Install Software Wizard
perform the steps below to manually disable call home.
Note: Network connectivity between the array you are upgrading and the call-home monitoring station
is required for the Install Software Wizard to automatically disable call-home and verify the call-home
rules.
From Navisphere Manager domain that contains the system you want to disable from calling home
select the Monitors tab and right click SP A monitor which you want to disable. Select Disable/Enable
Reponses. Select Disable Responses check box and set the disable time period from 30 to 240
minutes. Click OK. Repeat for SP B.
From the Unisphere Manager domain that contains the system you want to disable from calling home
select Monitoring > Event Notification > Distributed Monitors. Right click SP A monitor which you
want to disable and select Disable/Enable Reponses. Select Disable Responses check box and set
the disable time period from 30 to 240 minutes. Click OK. Repeat for SP B.
The array will now not call home or responded to any other template applied to the array until the timer
you set expires. You can enable the array responses before the timer expires by simply un-checking
the Disable Responses check box.
IMPORTANT: You must disable both SP A&B monitors to disable call home.
.3

CLARalert 6.7 through 6.22.X or higher Arrays running Release 14 through Release 22
or higher Central Monitor configuration (method 2)
Navisphere Service Taskbar v6.26.5 or greater and Unisphere Service Manager will automatically
attempt to disable central monitoring call home response when performing an NDU via the Software
Assistant. The Software Assistance Wizard will not allow the user to start the NDU until the
CLARalert/ESRS IP Client for CLARiiON call home responses are disabled. If the Wizard fails to
disable call home or you are disabling call home for other than an NDU or will be disconnecting the
array network management ports from the customer network and using your laptop to perform the
NDU. Perform the steps below to manually disable call home.

Done

323902889.doc (97.00 KB)

7/15/2016 1:13 PM
Last saved by allenk1
Note: Network connectivity between the array you are upgrading and the call-home monitoring station
is required for the Software Assistant to automatically disable call-home and verify the call-home rules.
From the Navisphere Manager domain which contains the system you want to disable from calling
home select the Monitors tab and click the plus sign on the central monitor. Right click the system and
select Stop Monitoring.
From the Unisphere Manager domain which contains the system you want to disable from calling
home select Monitoring > Event Notification > Centralized Monitors > Monitored Systems. From
the monitored systems list right click the system and select Event Notification > Stop Monitoring.
From Navisphere/Unisphere Manager the system will be removed from the central monitor
configuration and the GUI will update not display the system icon under the central monitor.
IMPORTANT: You have just removed the system from the central monitor configuration. When you
are finished performing your service activities you MUST restore the system to the central monitor
configuration otherwise the array will no longer call home. Make sure you perform the restore array
monitoring section of this procedure.
.4

CLARalert 6.7 through 6.22.X or higher Arrays running Release 14 through Release 22
or higher Distributed Monitor configuration (method 3)
Navisphere Service Taskbar v6.26.5 or greater and Unisphere Service Manager does not disable a
distributed monitoring call home response. Follow the steps below to disable distributed monitoring call
home.
From Navisphere Manager domain which contains the system you want to disable from calling home
select the Monitors tab and expand the system SP A monitor icon. Right click the Call Home template
icon and select Stop Using. Repeat for SP B monitor.
From the Unisphere Manager domain which contains the system you want to disable from calling
home select Monitoring > Event Notification > Centralized Monitors > Monitored Systems. From
the monitored systems list right click the system and select Event Notification > Stop Monitoring.
From Navisphere/Unisphere Manager the call home template will be removed from both SP A & B
monitors and the GUI will update removing the call home template from both SP A & B distributed
monitors.
IMPORTANT: You have just removed the Call-Home template from the distributed monitor
configuration. When you are finished performing your service activities you MUST restore the CallHome template to the distributed monitor configuration otherwise the array will no longer call home.
Make sure you perform the restore array monitoring section of this procedure.

Table of Contents

Done