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DR XENU

Home Address | XenuDr@bmail.com | Num-Ber-SSSS

SUMMARY

EXPERIENCE

Technical Service Department Manager skilled in Problem Solving, Written and Oral
Communication. Experienced in managing people in fast paced environments to reach
Sales and Performance Quotas.
TECHNICAL SERVICE DEPARTMENT MANAGER ELECTRONICS STORE
2013-PRESENT
Manage 3 Supervisors, and 9 associates for all technical installations, and repairs across
the fields of Computers, Networking, Car electronics, Appliances, Audio and Video.
Work as acting Store Manager when Store manager, and Assistant Store manager were not
available. Including addressing their concerns, and resolving customer opportunities.
Technical diagnostics, repair, & installation of Computers, Mobile Devices, Networks, and
servers. In customers homes and in my repair center.
Diagnose, Troubleshoot, Repair, Clean, Build, Install, Network, Configure and Optimize
computers using a ticket system for Windows, Apple, Chrome, and Linux based computers.
Provide good customer service and resolve complex issues brought to the attention of
management including issues of customer satisfaction, and Technical issues my team was
unable to resolve.
DATA ENTRY STAFFING AGENCY
2012-2013
Enter Customer information from folders at a rate of 40 words per minute with greater than
99% accuracy.
TECHNICAL SUPPORT AGENT OUTSOURCE LABOR GROUP
2012-2012
Provide technical assistance, and customer service to help customers fix technical computer
and internet problems over the phone under a 13 minute handle time
LOW VOLTAGE CABLE TECHNICIAN SMALL COMPANY
2010-2011
Pulling, labeling, cutting, toning, jacking, and testing CAT 6 VOIP and data cable. As well as
placed in charge of building out telecom closets and grounding of all equipment in the 23
telecom rooms
Placed in charge of gathering test results, verifying cable ID, and managing testing database
of over 20,000 cables across 23 telecom rooms in 2 buildings.
One of three people who managed the AutoCAD drawings for the three buildings on site.
Providing accurate blueprints and closeout documents needed to complete the job.

EDUCATION

COLLEGE UNIVERSITY
SOME COLLEGE
MY OLD HIGH SCHOOL