Professional Documents
Culture Documents
IT MANAGEMENT IN
Management THE PUBLIC SECTOR
Noribah Khalid
Program Latihan Pengurusan ICT,
IMATEC, INTAN
13 Mei 2010
Applications Applications
• Routine job – data • Integrated IS, Web
processing, accounting, Applications
payroll and personnel • Single window -MyGov.Portal
• SMS Portal
Information Transformation
THE PUBLIC SECTOR ICT VISION
(Malaysia)
Towards efficient and quality public sector service
Vision
delivery through deployment of ICT and
Multimedia
16% Successful
- In Budget
- On Time
- Meets
53% “Challenged” Requirements
- User involved
- Over budget by 189%
- Late by 222%
- Missing 39% of
Capabilities
31% Cancelled
- Development
Software “Chaos”
Source: http://www.galorath.com/
Current Scenario
Tools &
Technologies
Repeatable, Best
Trained People
Practice
Processes
Managing ICT
STRUCTURE
TASK / PROCESS
TECHNOLOGY
(Process redesign)
PEOPLE
(Change Management)
• Strategic Management
skills involve Leadership
& Goal Setting • Corporate
Strategic
• Tactical Management Planning
skills involve
Environment & Resources • ICT Strategic
Planning
• Operational Management
skills involve Operational
processes & monitoring
TASK OF ICT MANAGEMENT
• MANAGING SYSTEM
• Realistic and
DEVELOPMENT PROCESS accurate user
− ICT Strategic Planning requirement
− ICT Project Management • Project
sponsorship
− Managing Application
System Development • User
involvement
− Managing Outsourced
Project • Change control
10 most damaging classic software
development mistakes
• MANAGING TECHNOLOGY
– Hardware –state of the • Availability
art technology
• Security
– Software – Open Source
or proprietary? • Scalability
– Communication • portability
Infrastructure – • ROI
– Broadband, wireless?
TASK OF ICT MANAGEMENT …
• MANAGING
ORGANISATIONAL
CHANGE
– Managing process • Risk
reengineering management
– Managing • Technology Vs
organizational change people
– Mind-set and culture • Carrot & stick
change
– Promoting knowledge
sharing culture
TASK OF ICT MANAGEMENT
• MANAGING PEOPLE
– CLIENTS - end-users & IT
• SME
skills
Knowledge &
– OWNERS - stakeholders Skills
– ACTORS - systems • Technical
analysts/ programmers knowledge &
involved in developing, skills
maintaining and
• Personnel
improving systems
mobility
– KNOWLEDGE WORKER
– CONSULTANTS
TASK OF ICT MANAGEMENT …
• MANAGING FUNDS
- Financial requirements • One time
licensing
- Business models
• Perpetual
• Build Own and Operate
licensing
(BOO)
• Maintenance
• Build Operate and cost
Transfer (BOT)
• Rental Vs
• Outright purchase direct
• Private Finance purchase
Initiative (PFI)
CONTENT
• Telecommunication Infrastructure
• Managing Diverse Technologies &
Obsolescence
• Integration & Interoperability of
Applications – Internal and Cross Agencies
Applications
• Integration with the Legacy systems
ISSUES AND CHALLENGES IN ICT
MANAGEMENT