Delivery Policy

The Jugaad.aeuae.com website, (the "Website"), the Jugaad.ae and associated services
and other services offered by Jugaad.ae are owned and operated by Jugaad.ae Delivery
Services. ("Jugaad.ae" "we" or "us"). The Website provides a means to enable persons or
enterprises ("you" or the "Customer") who seek same- day delivery services to certain
destinations ("Services") to be matched with registered drivers/messengers, who may be
Jugaad.ae employees or independent contractors ("drivers").the delivery of items would
Disclose how the service/product will reach your customers and should have the following
statements:

For Products:
o

The goods would be delivered by delivery boys utilizing either delivery bikes or delivery cars or
delivery vans.

The deliveries would be in Downtown, business bay, sheikh zayed road, barsha, jumeriah, marina,
Arabian ranches, jumeriah village, palm jumeriah, discovery gafdens, greens, DIFC

The deliveries would be aimed to be delivered within an hour of order or the same day if ordered
before cut-off time. Cut-off time or grocery delivery would be 11pm everyday.

Delivery Charges would be min 10 aed (based on zonal pricing as displayed on the website) + 5% of
the invoice of shopping done + salik charges if there is any

WAITING TIME CHARGES - If your package is not received on delivery in 10 minutes of the quoted
ETA or the Driver arriving (whichever is later), or if the contact person to whom the driver will deliver
from is not available and the Driver incurs a delay waiting for the package to be delivered or the
person to be available, you will be charged an additional AED 1.00 per minute until the package is
delivered or the person is available to receive the package. You may otherwise request that service
be rescheduled, at that point the service will be cancelled and cancellation fees shall apply.

RESTRICTED ITEMS - The following items are also restricted and may not be acceptable for
shipment by Jugaad.ae: firearms; fireworks; alcoholic beverages; tobacco products; flammable or
dangerous goods or hazardous materials (except dry ice); live humans or animals of any kind; fragile
or very expensive or rare items; human corpses and/or cremated remains; used hypodermic needles
and syringes or medical waste; packages that require us to obtain a UAE federal government or
local government approval for transportation; packages whose carriage is prohibited by law; stolen
goods; any items which you do not have the right, standing or permissions to send and/or ship.

DANGEROUS GOODS - Jugaad.ae does NOT provide services for shipping Dangerous Goods or
Hazardous Materials.

Payment of the deliveries would either be done online through payment gateway or as cash on
delivery

RIGHT OF REFUSAL - Jugaad.ae and its Drivers reserve the right to refuse, return a package at all
times. A package may be refused if:

the package could potentially cause damage to other packages, equipment, or employees or
contractors

the package is likely to sustain damage or loss during transit, as solely determined by Jugaad.ae or
its Drivers;

carriage of the package requested may violate these Terms;

carriage of the package may be in violation of federal laws; or

acceptance of the package may place in jeopardy our ability to provide service to another customer.

WRONG OR RE-ROUTED ADDRESSES - Jugaad.ae will attempt to complete delivery to the

address provided by the customer at the time of order submission. It is the customer's sole
responsibility to provide Jugaad.ae with the correct destination address for the intended recipient,
and the sender agrees that Jugaad.ae will not be responsible for any losses, damages or other
issues caused by delivery to the address provided by the sender. A signature from an adult at the
submitted destination address will serve as evidence of the completion of delivery as agreed upon, if
requested.
In the case that the sender provides Jugaad.ae with the wrong destination address, Jugaad.ae or its
Drivers will attempt to contact the customer and receiver to obtain the correct destination address.
Additional charges may be incurred for any delays due to incorrect shipping information. Re-routing
requests placed once a package is in transit will be honored, but will be subject to additional delivery
charges, and/or delays.

REJECTION OF DELIVERY - If the recipient refuses to accept delivery of a package, we will, when
feasible, contact the customer for instructions on returning or disposing of the package. If the
customer requests return of the package, the customer will incur further charges for the return of the
package subject to standard Jugaad.ae rates. If a package cannot be delivered to the original
recipient, or returned to the original sender, the package may be transferred or disposed of by
Jugaad.ae in its sole discretion, with or without notice, and the customer agrees to pay any costs
incurred in the package transfer, or disposal.

ESTIMATE FARE - The estimate fare shown in the app or the website provided by us, if shown, may
be different than the actual final charges for your delivery. Differences may occur based on waiting
times at pick up location and/or at delivery location, on shopping time spend by our driver to execute
your order and to render the service you requested and other factors. Consult the applicable
Jugaad.ae FAQ for details on how charges are calculated and quoted.
PAYMENT, PRICING AND PROMOTIONS

Any Fees are due immediately and are non-refundable, unless a prior invoicing arrangement has
been made with Jugaad.ae. Jugaad.ae reserves the right to determine final prevailing pricing Please note the pricing information published on the website may not reflect the final cost of service.

Jugaad.ae may make promotional offers to some or all of its customers. These offers may include
different features and rates. Unless offered to you, these promotional offers will not change your
existing rates or contract. Jugaad.ae may change its Fees at any time for any reason.

Payment Terms

Any fees which the Company may charge you for the Software or Service, are due
immediately and are non- refundable. This no refund policy shall apply at all times
regardless of your decision to terminate your usage, our decision to terminate your usage,
disruption caused to our Software or Service either planned, accidental or intentional, or any
reason whatsoever. The Company reserves the right to determine final prevailing pricing Please note the pricing information published on the website may not reflect the prevailing
pricing.
The Company, at its sole discretion, make promotional offers with different features and
different rates to any of our customers. These promotional offers, unless made to you, shall
have no bearing whatsoever on your offer or contract. The Company may change the fees
for our Service or Software as we deem necessary for our business. We encourage you to
check back at our website periodically if you are interested about how we charge for the
Service of Software.

Changes and Cancellation

You may cancel or amend a service, free of charge, up to 24 hours before the time and date
the service are to be undertaken ("Scheduled Booking Time"). If you cancel or amend a
service request within 24 hours of the Scheduled Booking Time, you will have to pay a
cancellation fee equivalent up to two (2) hours' worth of services.