Athika Ali

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Maldives Business School

Cover Page

ASSIGNMENT BRIEF
BTEC HND/Associate Degree in Business (Management/HR/Marketing)
The student must fill the relevant parts of the following table.
Student
Name

First Student
Name

Athika

Last Student
ID

Ali

1211

Task Date
No.
submitted
1
05/06/2016

Date issued
13th Mar 2016

Statement of authenticity
I, the above named student, hereby confirm that this assignment is my own work and not copied or
plagiarized. It has not previously been submitted as part of any assessment. All the sources, from which
information has been obtained for this assignment, have been referenced in the Harvard format. I further
confirm that I have read and understood the Maldives Business School rules and regulations about
plagiarism and copying and agree to be bound by them.

Assignment summary information

Unit 40 Business Work Experience

Unit
Assignment type This is an individual assignment.
Tasks
Task 1 : LO1; LO2; LO3; LO4: P4.1; M1, M2, M3, D1, D2, D3:
Report
Task 2: LO4: P4.2, P4.3; M3, D2): Presentation
Extensions
Late submissions
Assessor(s):

Assignment reference
Submit on

Do on

5th June 2016

1st June 2016

2nd

NA
Jun 2016

An extension must be applied for in writing by individual students and will only be
granted for valid reasons.
Late submissions will be marked for all grades but will incur a fine of MVR 500.
Dr.
Kirubakaran
Jayaprakasam
Internal verifier:
Adam Umar

Assessor(s) please fill the table below AFTER the evaluation.

Assessment Feedback
criteria
P1.1
P1.2
P1.3
P2.1
P2.2
P3.1
P3.2
P3.3
P4.1
P4.2
P4.3
M1
M2
M3
D1
D2
D3

Assessors IV
Decision
Comments

Athika Ali

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Athika Ali
EXECUTIVE SUMMARY

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This report is based on a host organization from insurance sector; giving details about the current
projects resources, skill and behavior in the organization. The host organization looked over is
Aasandha Company Limited. The purpose of this report is to evaluate the unique approaches
adopted which will help to sharpen the skills and behavior in the concerned organization.

Athika Ali
TABLE OF CONTENTS

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1. Executive Summary ......................................................................................................................... 3

2. Introduction ...................................................................................................................................... 5
3. Select a suitable host organization (P1.1) ........................................................................................ 6
4. Explain the structure of the host organization and the sector in which it operat. (P1.2) ..................... 6
5. Explain how the industry experience would support the development of an appropriate management
report (P1.3)... ................................................................................................................................... 8
6. Negotiate appropriate aims, objectives and targets for the work-based project task (P2.1) ............... 8
7. Evaluate how the aims, objectives and targets will benefit both the organization and yourself (P2.2) 9
8. Research suitable information to inform the work-based activity (P3.1) .......................................... 10
9. Maintain a reflective practice journal to monitor progress. (P3.2) ................................................... 10
10. Assess how the development of skills and behaviors improved own knowledge of working practices,
making recommendations for improvement (P3.3). ......................................................................... 11
11. Develop conclusions to meet the aims, objectives and target (P4.1) .............................................. 11
12. References .................................................................................................................................... 12

Athika Ali
INTRODUCTION

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Aasandha Company Ltd is an organization which endows with the universal health insurance
scheme of the Maldives. Formerly, it was handled by Allied Insurance Company of the Maldives in
a public-private partnership, which embarked its services on 1st January 2012. Afterward,
Aasandha Company was authoritatively estranged from Allied Insurance on 1st March 2015 and
functions under the government as a public-private organization.
This report is a management report detailing the work experience in the organization. Moreover,
organization background and information has been researched. Also, current working practices
were investigated and analyzed whilst the work experience project was carried out.

Athika Ali
A SUITABLE HOST ORGANIZATION (P1.1)

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The host organization chosen for the work experience project is Aasandha Company Limited. The
main reason for selecting Aasandha Company for this project is because I am currently working in
the organization as an Assistant Officer. Furthermore, it would be easier for me to access to
information easily, engage in useful work simultaneously completing the actual work while working
on the work experience project too. In addition, Aasandha Company runs a lot of projects to meet
the deadlines and for more efficient work.
STRUCTURE OF THE HOST ORGANIZATION AND THE SECTOR IN WHICH IT OPERATES
(P1.2)
Organizational structure can be defined as Design of the basic structure involves such central
issues as how the work of the organization will be divided and assigned among positions, groups,
departments, divisions, etc., and how the coordination necessary to accomplish total
organizational objectives will be achieved. (Dalton, Lawrence, & Lorsch, 1970) Aasandha
Company has a Functional Structure meaning that employees are split into sub groups based on
specialized functional areas, where functional departmental heads are there.
MANAGING
DIRECTOR

GENERAL
MANAGER

ASSISTANT
GENERAL
MANAGER

ASSIATANT
GENERAL
MANAGER

ASSISTANT
GENERAL
MANAGER

ASSISTANT
MANAGER

ASSISTANT
MANAGER

ASSISTANT
MANAGER

SENIOR OFFICER

SENIOR OFFICER

SENIOR OFFICER

OFFICER

OFFICER

OFFICER

ASSISTANT
OFFICER

ASSISTANT
OFFICER

ASSISTANT
OFFICER

Figure 1.0 Structure of Aasandha Company

Athika Ali

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Aasandha Company is from insurance sector where, every Maldivian with a valid national identity
card is covered in this scheme.
In every organization, organizational relationships should be defined and comprehensible.
Linkages and interactions in the midst of various levels within an organization are vital to the
processes of planning, decision-making, and implementation. Besides, both formal and informal
relationships are significant for attaining organizational goals and objectives. To have a truly
effective performance management process that supports employee performance, development
and success, everyone needs to get involved. Having engaged and informed senior executives,
managers and employees will eventually result in higher participation rates and enhanced quality
performance management. Likewise, in Aasandha Company everyone is involved, from all parts
and levels of the organization, driving performance, accountability and engagement.
The current growth areas in the sector include E-Invoicing. E-invoicing in Aasandha Company has
minimized a lot of paperwork cutting the cost of the company as information is posted on the
website regarding services and company policies. Also, communication between employees and
clients are mostly facilitated via e-mail which also diminishes unwanted paperwork and filing of
these as space is also saved. However, still a lot of service providers need to be empanelled
under E-invoicing to completely cutoff the paperwork load caused as many service providers still
invoice manually. This can be done by making service providers aware of E-invoicing and letting
them know about the benefits of this through training programs. In addition, Hulhumale Hospital
was recently endorsed under Aasandha Company. Currently, it is the biggest development plan as
a lot of things need to be taken control of such as renovation of the building, transformation of
staff, and employment of new staff for the vacant and new slots. Moreover, new services are to be
established in the upcoming days and the services provided now are to be enhanced in quality
wise.

Athika Ali
HOW THE INDUSTRY EXPERIENCE WOULD SUPPORT THE DEVELOPMENT OF AN
APPROPRIATE MANAGEMENT REPORT (P1.3)

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Working in STO unit under Claims Processing and Stakeholder Relations of Aasandha Company,
I had to work under a Senior Officer and an Officer, where coordination and delegation of other
employees work were assigned additionally than approval of invoice and contact other units
employees and supervisors. Hence, this helped to improve the communication skills. As the
approval of invoices was allocated on a daily basis with a due set target, time management was
sustained. Additionally, other management skills were developed while a lot new knowledge was
gained that has helped to support this management report. I have also understood how other units
function and how different motivational theories and leaderships styles are used in organizations
for work efficiency. Also, laying the groundwork, planning the work, estimating the project and
tracking the project helped in ensuring a more solid handle on the management report. All of
these things has facilitated in preparing and supporting the management report.
NEGOTIATE APPROPRIATE AIMS, OBJECTIVES AND TARGETS FOR THE WORK-BASED
PROJECT TASK (P2.1)
The set aims, objectives and targets for the work-based project task are as follows
Aims
Assigning invoices, verification and approval of invoices
Preparing, checking and sending reject notices
Objectives
Grow to be a manager at some point
Higher studies in the relevant field so that it can be understood and managed more
efficiently
Targets

Complete the assigned tasks per the deadline

Gain problem solving techniques
Increase communication skills through other units
Build up team spirit and work as a team
Develop and mentor other staff at the unit

Current Work Based Project

Attending service providers queries
Requesting and managing stock of the unit through IMS (Inventory Management System)
Additional tasks such as preparation of reports
eg: Pending Report

Athika Ali
EVALUATE HOW THE AIMS, OBJECTIVES AND TARGETS WILL BENEFIT BOTH THE
ORGANIZATION AND YOURSELF (P2.2)

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Aims
Show full potential in work if all staff of the unit show full commitment in their work, team
targets will be reached in a faster pace.
Maintain the quality and quantity of invoices approved careless mistakes will be
minimized with a good figure of invoices.
Objectives
Creating a good image for staff of other units less medical leaves will result in a more
efficient outcome which will be highlighted in Supervisors Meeting.
More flexibility in invoice approval introducing and encouraging E-Invoicing for as many
service providers as possible to minimize manual invoicing and misplacement of invoices.
Targets
Trainings conducted for service providers identification of the current issues giving
information how to tackle and minimize these issues.
E-Invoicing introduced invoices will be received easier through the portal and
transportation time and cost can be minimized for service providers while the invoice
management can be simply supervised.
Conclusion
These benefits match the benefits sought by the organization and self, as responsibilities allocated
will be accomplished easier through these aims and objectives. Fewer issues will be raised up by
service providers regarding the invoices and approval of invoices will be more efficient.
Recommendations
Improving the CSC (Customer Service Centre) by giving appropriate training to these staff, as
information provided to customers and service providers will be more competent. Also, developing
the software to the needs and requirements of the staff will enhance the work.

Athika Ali
RESEARCH SUITABLE INFORMATION TO INFORM WORK-BASED ACTIVITY (P3.1)

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The information required and how they will assist in decision making in the work-based activity has
been briefly described as below
Information related to other insurance companies operating in Maldives
Employees working in similar posts
Employees working at executive levels
This information has been investigated using both primary and secondary sources.
Primary Sources

Observation
Questionnaires
Interviews

Secondary Sources

Organizations website
Databases of research agencies
Magazine articles

MAINTAIN A REFLECTIVE PRACTICE JOURNAL TO MONITOR PROGRESS (P3.2)

The Reflective Practice Journal (Daily Report) has been attached with the report.

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Athika Ali
ASSESS HOW THE DEVELOPMENTAL SKILLS AND BEHAVIORS IMPROVED OWN
KNOWLEDGE OF WORKING PRACTICES, MAKING RECOMMENDATIONS FOR
IMPROVEMENT (P3.3)

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A number of developmental and behavioral skills helped in improving own knowledge of working
practices. These are listed as follows
Skills Learned

MS Excel and MS Word skills

Business style writing
Use of MS Outlook
ICD-10 coding application

Behaviors Learned

Time management
Leadership qualities
Appropriate communication skills
Motivation and supporting subordinates at work

Evidence
Enhanced communication with other staff
Increased efficiency
Better diagnose entering speed
Skills Recommended
Skills in dealing with service providers
Different techniques for verification
Behaviors Recommended
Health portal management
E-Invoicing supervision
DEVELOP CONCLUSIONS TO MEET THE AIMS, OBJECTIVES AND TARGETS (P4.1)
Most of the aims, objectives and targets were achieved. However, some of these were unable to
achieve due to various reasons. For instance a suitable work environment is required such as the
whole team placed in one place where they can communicate easily. Also, more staff needs to be
hired for the unit as all of the unit work cannot be managed by the present staff and motivational
trainings can be provided for staff from time to time.

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Athika Ali
REFERENCE

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UK Essays. November 2013. Contribute To The Development Of A Management Report

Business Essay. [online]. Available from:
https://www.ukessays.com/essays/business/contribute-to-the-development-of-amanagement-report-business-essay.php?cref=1 [Accessed 23 May 2016].
Harvey, M. and Slaughter, T. (2005) 'Assessment and evaluation in work-based learning',
presented at the Universities Accreditation for Lifelong Learning Conference, March 2005,
Edinburgh, Scotland.
Harvey, M., Lockley, E. and Slaughter, T. (2005) 'Work-based Learning An Open
University Case Study', article for Forward, Issue 5. Available from
http://www.fdf.ac.uk/pahseextradocs/journal5.pdf
Watkins, M. (2003) The first 90 days, Harvard Business School Press
Kaplan, R. S. and Norton, D. P. (1992) The balanced scorecard: measures that drive
performance, Harvard Business Review, JanFeb pp71-80
Denyer, S., Boydell, L., Wilde, J. and Herne, U. (2003) Reflecting Leadership: Leadership for
Building a Healthy Society. Dublin and Belfast: Institute of Public Health in Ireland.
Bolton, G. 2010. Reflective Practices: Writing and professional development. London: Sage
Publications.

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