Technical Biography

Albert J. Matthews Jr.

7519 Blossommist Lane
Richmond, TX. 77407
Hm. # (832) 363-3062
Cell # (281) 787-1254
E-mail albert_matthews@msn.com

QUALIFICATIONS
Transport Protocols: Sonet – ATM – MPLS - Frame Relay – ISDN – FDDI – DSL – H.323 – 802.11
Network Protocols: TCP/IP - VoIP – GigE – Ethernet –SNA/SDLC – 802.11a – 802.11b – 802.11g
Routers: Cisco – Nortel - Extreme
Wireless Hardware: Aruba – Cisco
Project Management
Data Switches: Extreme Summit 400/200 – Nortel BPS/4xx/55xx - Cisco Catalyst 2xxx / 3xxx / 5xxx
Network Management Tools: Cisco Works/View–Nortel Device/Site Manager–Solarwinds Orion - Telnet
Remote Access: CSU/DSUs - Channel Banks – Modems – POS - Cisco VPN
Routing Protocols: RIP / RIP2 / OSPF / IGRP / EIGRP
Nortel Networks: CS1000 – CallPilot – Contact Center Manager – IP Soft Phone
Avaya Communications Manage - S87xx Media Server
Avaya Sys 75 Definite PBX - Administration/Operations/Security
Avaya Audix Voice Mail - Administration/Operations/Security
Server Administration: (Windows NT - Windows Server 2000 / 2003 – Blackberry ES)
Computer OS: (Windows 9x / 2000 / XP / Vista)

Professional Experience

Matthews Technical Consulting 09/01 – Current

One Source Business Technologies
Project Coordinator 01/10 – 05/10
>SME on Avaya equipment purchase, installation and support for Whirlpool Corporation internationally.
>Created SOW and contractual agreements between locally hired technical support companies and OSBT.
>Coordinated the resolution of software technical support issues with AT&T Global Services.
>Pre-screened and recruited local technicians to resolve hardware technical support issues.
>Review and confirm satisfactory completion of site surveys of new and existing client sites for future
installation and support of Avaya and other network equipment.

Project Lead – Various Clients

>Completed work on the nation wide 2009 Rollout Asset Recovery Project for IBM and Wal-Mart.
>Worked on various residential and small business technical projects.
>Worked on the NCR nationwide handheld scanner project for Wal*Mart.
>Installed a Virus Scan upgrade for all the Golf Galaxy stores in the Houston area.
>Worked on the nationwide Gateway Computer CPU fan replacement project for the USDA.
>Worked on a nationwide Hard Disk replacement project for Dell Computer Corporation at various clients in
the Houston area.

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Technical Biography
PROJECTS Cont:

>Installed DSL and/or Cable Modem services.

>Installed wireless networks; various Wi-Fi vendors.
>Setup desktop PCs / laptops and printers.
>Upgraded Operating Systems on Servers, PCs and Laptop Computers.
>Installed voice lines, extending phone jacks, installing modems and fax machines.
>Setup remote access to client’s network via dialup access.

HESS Corporation
Network Consultant 02/06 – 08/07 & 01/09 – 08/09
>Project coordinator for department MACs moves adds and changes as it relates to network services.
>Oversaw building and floor expansion (IDF new builds or expansion) as related to network service
requirements.
>Coordinated and implemented the rollout of the Avaya VoIP voice network across the Enterprise.
>Configured the Aruba controllers and AP units for installation of wireless access to the production network.
>Completed a project involved with changing from a Frame Relay to MPLS routing network, reconfigured
WAN routers for new service and also worked with service providers on this network transition.
>Respond to IP address request and changes.
>Respond to DNS/DHCP service request and changes.
>Resolving voice and data network trouble ticket.
>Requesting and coordinating work orders or service request from vendors was a responsibility.
>I also updated and/or creating documentation on existing or new changes to the voice and data network
infrastructure.

TransCanada Corporation
Network Operations Analyst 08/07 – 01/09
>Worked with IT team on the building of the Houston data center.
>Responsible for floor build out and expansion from a wiring and voice/data network prospective.
>Implemented and supported the Houston call center utilizing Nortel Call Center Manager.
>Worked with the network services team on the conversation to an MPLS routing environment.
>Configured, installed and setup Cisco Aironet AP units on the TransCanada enterprise network.
>Worked with IT team on the building of the Disaster Recovery locations.
>Responsible for keeping DR sites up to date with hardware and software upgrades as needed.
>Primary network support group asset that reported to DR location for technical support during hurricane Ike.

Lockheed Martin - EIS

Network Support Specialist 05/05 – 12/05
>Responsible for network communication operations and support from the distribution and edge layer to the
server and desktop platform.
>Configured and install or de-install Extreme Summit 400 / 200 data switches, Cisco Catalyst 29xx / 30xx or
36xx data switches.
>Setup and supported VLAN topologies enterprise wide for the various department needs.
>Provide technical support to the JSF Program / F-2 / F16 / F-A22 programs as well as Lockheed Martin
Aeronautical.
>Responsible for wiring standards to EIA/TIA standards in the MDF and IDF distribution closets.

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Technical Biography
PROJECTS Cont:

>Represented and provided services for the Network Services group to LM Aero when MACs occurred,
departmentally or individually.
>I utilized the Remedy trouble ticketing system for tracking service calls.

H&R Block
DTSS (Project Lead) 11/03 – 04/04 & 02/05 – 04/05
>Supported 16 offices in the Houston South District.
>Database Servers, Rapid Refund Servers, POS Servers and workstations utilizing
Windows Server 2000 / 2003 and XP
>Responsible for network [LAN/WAN and Voice] communications, hardware
and software support including wiring and upgrades.
>Worked with equipment vendors and service providers in regard to resolving
technical issues.
>Worked on the installation and integration of POS systems.
>Implemented Cisco VPN for secure dialup access to host system.
>Trained employees on use of the new system.

Communications Technology Services

Communication Specialist (Project Lead) 06/04 – 08/04
>Coordinated the installation of a Cisco Wireless LAN (WI-FI Network) for clients in
resident of Concord Mall in Concord CA.
>Coordinated the installation of Avaya IP broadband DSL high speed Internet access
services in every room of a hotel for use by hotel occupants.
>Installed residential and commercial customers telephone service.
>Resolved voice and data communication trouble tickets.

Rome Aero, Inc.

POS Technical Team Lead (Project Lead) 07/03 - 04/04
>Coordinated the installation and integration of new Automated self-check
out machines and new touch screen POS systems at Wal-Mart and Home Depot stores
around the country.
>Installed Win NT operating system on the system CPU units.
>Installed and configured POS hardware including pole displays and cash drawers.
>Programmed hand held barcode scanners to work with the system and barcodes.
>Provided expert level network communications, hardware and software support.

Lucent Worldwide Services - ESS

Network Systems Consultant 08/96 – 09/01
PROJECTS:

[US Unwired – Shreveport, LA.] Integrator: PacketStar PSAX 2300

03/01 – 05/01
>Install and configured a PacketStar ATM Switch (PSAX 2300).

Confidential • [Date Updated] • 3

Technical Biography
PROJECTS Cont:

>Upgraded the Operating System software to the latest Rev Level (V6_2_C4).
>Troubleshot software, hardware and communication issues as needed.
>Aided in turning up service on the newly installed PSAX 2300 which included the moving
of the clients wireless network from a Lucent 5ESS switch to the PSAX ATM cloud.
>Setup connections for VoIP service over ATM. Service providers used DSL/ASDL or
Cable Modem technology.

[Pontio Communications – Austin, TX.] Provisioner: Network Deployment Team 10/00 – 01/01
[Lucent Technologies – Murray Hill, NJ.] Integrator: PathStar Deployment Team 10/99 – 09/00
[Activerse – Austin, TX.] Project Manager: Y2K Compliance Project 06/99 – 09/99
[MCI WorldCom – Dallas, TX.] Project Manager: Bay Networks Y2K Compliance Project 02/99 – 05/99
[TeleCheck Corporation – Houston, TX.] Cisco Router Y2K Compliance Project 01/99 – 02/99
[SAIC – San Antonio, TX.] US Naval Hospital and Dental Clinic Y2K Compliance Project 11/98 – 02/99
[California Franchise Tax Board – Houston, TX.] Network Security 10/98 – 10/98
[Randall’s – Houston, TX.] Network Redesign and Implementation 10/98 – 11/98
[World Com – Tulsa, OK.] Global Router Installation Project 09/98 – 10/98
[State Farm Insurance – Bloomington, IL.] Network Installation 03/98 – 08/98
[GTE-IBM (Advantage) – Chicago, IL.] Network Installation 01/98 – 02/98
[Wal-Mart Corporation – Bentonville, AK.] Staff Augmentation 10/97 – 01/98
[World Com – Tulsa, OK.] Global Router Installation Project 09/97 – 10/97
[ AT&T – Raleigh, NC] GCSC Frame Relay Provisioning 02/97 – 08/97
[Compaq Computer – Houston, TX.] Staff Augmentation 10/96 – 01/97
[Lyondell Petrochemical – Houston, TX.] Network Evaluation 08/96 – 10/96

Formal Education
Control Data Institute - Houston, TX. AASCT 1984
UHDC / TSU - Houston, TX 78 Cr. Hrs

Vendor Training and Certifications

Max TNT VoIP

Max TNT Installation & Configuration
PSAX ATM Access Switch [50/100/200/600/1250/2300] [LCTE-ATM 2001]
Ascend Core Intro B-STDX 8000/9000,CBX500/GX550] [LCTE-Frame Relay 2000]
Lucent Stinger
Lucent Path Star Access Server
MCSE Boot Camp [MCP+I 1999]
Cisco Stateroom IGX / BPX / MGX (AXIS Shelves)
Advance Cisco Router Configurations [CCIE Written Test 1998]
Introduction to Cisco Router Configurations
TCP/IP Internetworking with Bridges and Routers
Lotus Notes Technical User
Lotus Notes Basic Concept
FiberMux and Fiber Optics
AS/400 Administration/Operation
Telephony and Voice Processing

Confidential • [Date Updated] • 4