Professional Documents
Culture Documents
Excellence
S. A. Albliwi*, J. Antony, N. Arshed
School of Management and Languages, Heriot-Watt University, Edinburgh, UK
*Corresponding author (s.albliwi@hotmail.co.uk)
I.
INTRODUCTION
LITERATURE REVIEW
Continuous
Improvement
Capability
The
Model
Crosbys
Grid
Bessants
Model
Year of
Development
1979
1997
Late 1987
CMM
Purpose
Limitations
2000
CMMI
2002
Criteria
Target
User-friendliness
Training
Prior knowledge and experience
Clarity of determining the current level of maturity
Empirical evidence
Theoretical based
Researcher experience based
Quality standards/previous models based
Complexity
Performance based scoring system
Accuracy
Availability of criteria to determine the current stage of maturity,
when the stage is completed and when to move to the next stage
Validity/reliability/generalization
Crosbys
Grid
Quality
Management
Yes
No
Yes
Yes
No
No
Yes
No
No
No
No
Bessants
Model
Continuous
Improvement
Yes
No
Yes
Yes
Yes
No
Yes
No
No
No
No
CMM
CMMI
OMG
Software
Industry
No
Yes
Yes
Yes
No
No
No
Yes
Yes
No
Yes
Different
Industries
No
Yes
Yes
Yes
Yes
No
No
Yes
Yes
No
Yes
Business
Process
No
Yes
Yes
Yes
No
No
No
Yes
Yes
No
NA
No
No
No
No
Yes
No
No
No
No
NA