TAHIR MAHMOOD

110-C Muhammad Ali Johar Town Lahore, Pakistan.

Contact # (+92) 331 4544191
E-mail: tass052@yahoo.com

Professional Summary
This position exists to monitor all the branch operations activities in order to promote the banks products contributing
towards optimum profitability of the organization.
This is an Operational position ensuring all the activities performed in order to achieve monthly targets and audits in
compliance with the laid down rules and policies. This position also exists to develop first relationship between the
potential customer and the Bank, which is to be done with due diligence and without negligence so as to safeguard the
interest of the organization. My experience is based on Business Development, Relationship Management and
Administration/operational work.

Objective
To obtain a challenging position where I can utilize and enhance my knowledge & professional skills with ample
opportunity for learning and advancement.

Professional Experience 9 Years

Summit Bank Limited

(From 13th Nov, 2015 to Till Now)

Currently working as Branch Manager Operations in Summit Bank dealing all matters of branch operations related.
Major Job responsibilities include:

Check and approve Account Opening Forms for opening of accounts.

Further delegate the signing and approving authority to departmental heads if work load demands.
Ensure strict compliance of laid down procedures e.g. OPM, APPM, CM and ADM, AML & KYC policy.
Automate manual procedures to enhance processing capability in terms of transaction volumes. Seek
necessary support from IT department in automation process.
Implement Service Delivery Standards in the branch and conduct Customers Satisfaction Survey on yearly
basis and forward to HO for further action
In consultation with the Operations Division ensures that operating departments are optimally organized.
Help marketing units meet their business targets by providing proactive operational support.
Reduce redundancies in process, improve turnaround time and provide quality service to customers. Promptly
attend to customers complaints and take remedial action.
Ensure adequate security to system back-up computer hardware, etc.
Recommend assignment of appropriate access levels to the system users within the branch.
Assign objectives to the direct reports and evaluate performances. Recommend high performers for rewards
and counsel marginal performers.
Provide job description to all operations staff.

(From 14th Jan, 2013 to 13th Nov, 2015 )

Bank Al Habib Limited

Worked as an Officer Grade I in Bank Al Habib Ltd New Garden Town Branch.
Incharge Account Opening

All type of account opening

KYC updating of accounts
Ensuring 100 % customer satisfaction with effective service counter & Floor Management.
Demonstrating teamwork abilities by exceptional co-ordination with sales & operations staff. All
assignments from BM done on Time
Continuously update customers regarding Cheque Book, ATM Card, and Welcome Pack and returned
instruments status.
Appropriately monitor and maintain Branch Ambiance.
Continuous self-updating regarding Banks Policies and Procedures.
Proficient harmonization with other branches and Head Office.
Maintaining service quality as per banks service standards.
Maintaining service Indicator MIS. Customer Satisfaction Surveys
Issuance of statements, Certificates, etc
Handling Customer Queries/complaints, Audit enquiries
Issuance of ATM cards/ATM claims and maintaining weekly ATM report.

HR Officer in Bank Al Habib Zonal Ofiice.

Coordination with branches regarding HR matters

Ensure completion of hiring procedure of fresh candidates
Maintaining Leave record of Staff

(From 16th Dec, 2005 to 13th Jan, 2013)

Faysal Bank Limited

Worked as an Operations Officer since December 16, 2005 in various branches of Faysal Bank Limited, where I
worked in the following departments:

Account Opening
Remittances (Foreign & Local)
Clearing / Transfers
Lockers Operations
Branch Accounts / Admin / H.R.
Job description includes the following:

a) Branch Operations :

Supervision of the Operations of branch

Supervision of Accounts Department
Ensure implementation of policies and procedures into the branch
Resolution of Compliance/Internal Audit/External audit/SBP audit
Monthly Financial Reporting
Proofing & Balancing of GL / Retail Heads
Issuance of Pay Order & Its Balancing
Booking of Collection & Its Balancing
Dealing with IPOs / Right Shares / Dividends
Assisting Archiving of Branch Periodic Record
Worked in Customer Services Department
Handling Branch HRD & Administration Issues

b) Credit Operations :

Preparing New Proposals at Branch

Preparing Required Legal Documents
Coordination with Branch Customers
Coordination With Credit Administration Department
To liaise with various external agencies (legal advisors, evaluators etc) and central credit administration unit of
the region, ensuring smooth credit administration at branch level.

c) Customer Relationship Management -:

Maintaining track of Customers record

Building new relations
Problem solutions & Complaint resolving
Deposit Mobilization

Education & Qualification

University of Management & Technology

Bachelors in Business Administration (Honors)
Majors: Finance & Management

2001 - 2005

HSSC Pakistan International School Riyadh, KSA

1997 1999

SSC Pakistan International School Riyadh, KSA

1995 - 1997

Training & Courses

Advance Course in Ticketing, Tariff and Reservation, Multinationals Travels Training Institute August 2001.
Customer Services workshop in Faysal Bank.
Workshop on Foreign / Local Remittances in Faysal Bank.
Workshop on Banking Regulation Compliance.

Projects

Market Research Project

Conducted Market Research for Jame-Shirin and Rooh-Afza with the aim of finding ideas to increase the
popularity of both products.
SME Business Model
Developed an inclusive business model of a small medium enterprise.
Human Resource Management
Developed a comprehensive Human Resource Management Project for Sandal Cottons.
Financial Statements
Analysis of Financial Statements of Nestle and Nishat Group of Industries.

Additional Skills & Experience

Fluent in English and Urdu.

Adept at using Word, Excel, Access, PowerPoint and SPSS.
Excellent communication/written skills and comfortable with working in a team.
Creative Approach to Problem solving and excellent team player.
Personal effectiveness of time management.

Personal Profile

Birth:
Nationality:
CNIC No:

June 2, 1981
Pakistani
35202-0199198-3

References: References will be furnished upon request.