Professional Documents
Culture Documents
Paper 1
Sociocultural level of analysis
2016-01-13
Cultural dimensions
(14)
Learning outcome:
Examine the role of two cultural dimensions
on behavior
(for example, individualism/collectivism, power distance, uncertainty
avoidance, Confucian dynamism, masculinity/femininity).
Course Companion: 125-127
Past exam questions:
SAQ: Describe one cultural dimension of human behavior. May13 TZ2
ERQ: Discuss the role of one cultural dimension on human behavior. May 13 TZ1
ERQ: Evaluate the role that one cultural dimension (e.g. individualism/collectivism, power
distance) may have on behavior. SPECIMEN PAPER
Videos:
study.com: Hofstedes cultural dimensions theory http://study.com/academy/lesson/
hofstedes-cultural-dimensions-theory.html
SUMMARY
Cultural dimension = a perspective of a culture based on values and cultural norms.
= a proposition of cultural variability used to explain differences between cultures
Individualism is high in societies where the ties between individuals are loose:
everyone is expected to look after himself or herself and his or her immediate family.
Members of the culture are more concerned with their own needs than the needs of the
groups they belong to.
Collectivism is high in societies where people, from birth onwards, are integrated into
strong, cohesive in-groups, often extended families (with uncles, aunts, and grandparents),
which provide them with support and protection.
Hofstede (1973) used a survey to investigate morale in the workplace (i.e. to assess what
different cultures stress) on 100,000 employees in a large international company (IBM) with sites in
more than 40 countries. He noticed trends (differences between cultures) that he called
dimensions. Hofstedes research shows that there are cultural differences on the dimensions,
which means that each culture has a certain score (they score high or low or in the middle) on
each dimension Cultures were ranked in terms of how strongly they embraced the values of
individualism or masculinity. North American and Western European nations tend to be relatively
individualistic, whereas more collectivism was found in Asian, African, and Latin American
countries. Japan was found to be the world's most masculine society, with a rating of 95. Sweden
was the most feminine with a rating of 5.
since most previous questionnaires had questions devised by Westerners (e.g. Hofstede's IBM
surveys), which might have reflected only Western values. Hofstede and Bond asked Chinese
social scientists in Hong Kong and Taiwan to define some Chinese cultural values. From these a
questionnaire was made up in Chinese and then translated into English and other languages - the
other way round from the usual practice. Similar results were found, i.e. the results confirmed the
differences between cultures on the different cultural dimensions
Bond and Smith (1996) conducted a meta-analysis and showed that conformity levels are
higher in collectivist than individualist cultures.
1. Individualism-collectivism (IC)
Individualism is high in societies where the ties between individuals are loose:
everyone is expected to look after himself or herself and his or her immediate family
Individualistic cultures tend to have more in-groups. Because numerous in-groups are
available to individuals, members are not strongly attached to any single in-group.
Members of these cultures tend to drop out of groups that are too demanding, and their
relationships within their groups are marked by a high level of independence or
detachment.
Collectivism is high in societies where people, from birth onwards, are integrated into
strong, cohesive in-groups, often extended families (with uncles, aunts, and grandparents),
which provide them with support and protection. If an individual does not live up to the
norms of the family or the larger social group, the result can sometimes be severe.
Collectivistic cultures depend much more on the effective functioning of groups and a
members commitment to an in-group is grater. They keep stable relationships with their ingroups no matter what the cost and exhibit a high level of interdependence with members
of their groups.
Evaluation:
(+) Hofstedes research spurred a lot of research within this area. Psychology used to be
known for not investigating cultural differences and most research prior to these kinds of
studies were ethnocentric, using participants from Western cultures and assuming that
behaviors are the same across cultures (such as conformity and flashbulb memories. See
cultural considerations in Aschs research).
(+) Using a survey is a quick and convenient way to collect a large amount of data from
a large number of participants. (-) However, using content analysis may be subjective.
(+) A large, diverse, international sample was used. This is a large international study,
which was quite rare in psychological research at the time. (-) However, data were not
available for the Communist block or for much of Africa, which means that the results
cannot be generalized beyond the cultures used. Also, The results can only be generalized
to IBM employees, since they might have characteristics not present in the rest of the
population.
(+) Hofstede's research gives us insights into other cultures so that we can be more
effective when interacting with people in other countries. If understood and applied
properly, this information should reduce your level of frustration, anxiety, and concern and
we are able to rely less on prejudice and stereotypes. (-) However, according to Hofstede,
culture should not be used as an explanation of behavior but descriptions of cultural
factors can be used to understand how people have survived in their environment, how
they have organized life in social groups, and what beliefs, attitudes, and norms influence
behavior in the social and cultural groups. It is important to remember that the differences
within a culture are often greater than the differences between cultures.
(+) There are studies that support the results of Hofstedes research (For example
research on flashbulb memories and conformity, which indicates that cultural differences
on a large number of behaviors can be explained using cultural dimensions. See these
handouts or see below where this is explained.).
(-) One limitation of Hofstedes IBM survey was that the questionnaire was devised/
created by Westerners, which is an etic approach (meaning that it shows a Western view,
it is quite ethnocentric). Hofstede and Bond (see box below) therefore wanted an Asian
view and asked Chinese social scientists in Hong Kong and Taiwan to define some
Chinese values and then made a questionnaire in Chinese that was translated into English
and other languages. Participants were students and the results matched the ones from
Hofstedes original research.
(+) One strength of this research is that it can be applied in real life. For example, for
those who work in international business, it is sometimes amazing how different people in
other cultures behave. We tend to have a human instinct that 'deep inside' all people are
the same - but they are not. Therefore, if we go into another country and make decisions
based on how we operate in our own home country - the chances are we'll make some
very bad decisions.
A study that supports this dimension is the same one as the one above:
Results from Hofstedes research:
Japan was found to be the world's most masculine society, with a rating of 95. Sweden
was the most feminine with a rating of 5. Other examples of "masculine" cultures include
the USA (62), the Germany (66), Ireland and Italy (70). "Feminine" cultures include Spain
(42), Thailand (34), Korea, Portugal (31) and the Middle East.
Have a look at the world map of masculinity scores at http://www.kwintessential.co.uk/
map/hofstede-masculinity.html
Common traits found in countries that score low on the masculinity scale:
In life the main priorities are the family, relationships and quality of life
. Conflicts should ideally be solved through negotiation
. Men and women should share equal positions in society
. Professionals "work to live", meaning longer vacations and flexible working hours
Common traits found in countries that score high on the masculinity scale:
Life's priorities are achievement, wealth and expansion
. It is acceptable to settle conflicts through aggressive means
. Women and men have different roles in society
. Professionals often "live to work", meaning longer work hours and short vacations
Equipped with measurements, which locate the forty cultures along the four dimensions,
Hofstede then offers a set of cultural maps of the world. Two points should be remembered
in interpreting the results. The first is that countries spread along the whole of each of the
four dimensions, not only at the extremes. So cultures are not only masculine like Italy or
feminine like Sweden; there are also many countries in between: Belgium exactly in the
centre; Britain on the masculine side, France on the feminine one.
(-) The second point to remember is that the position of a culture along a dimension is
based on the averages for all the respondents in that particular country.
Characterizing a national work culture does not mean that every person in the nation has
all the characteristics ascribed to that culture - there are bound to be many individual
variations. There are, for example, many Japanese who are risk-takers and many from
Hong Kong who avoid uncertainty; many Indians with low power-distance values and
many Israelis with high power-distance attitudes. What these scales are doing is
describing the common values of the central core of the culture which come about through
the 'collective mental programming' of a number of people (a tribe, a nation or a national
minority) who are conditioned by the same life experience and the same education.
Although this will not make everybody the same, a country's nationals do share a cultural
character which is indeed more clearly visible to foreigners than to themselves.
(+) Application of this theory in real life: Intercultural Business Communication Tips
If you are working or doing business in a country with a higher masculinity score than
yourself then:
To succeed in this culture you will be expected to make sacrifices in the form of longer
work hours, shorter holidays and possibly more travel.
. Be aware that people will discuss business anytime, even at social gatherings.
Avoid asking personal questions in business situations. Your colleagues or prospective
partners will probably want to get straight to business.
People are not always interested in developing closer friendships. Communication style
that is direct, concise and unemotional will be most effective in this environment.
People will use professional identity, rather than family or contacts, to assess others. Selfpromotion is an acceptable part of the business culture in this competitive environment.,
If you are working or doing business in a country with a lower masculinity score
than yourself then:
Recognize that people value their personal time. They prioritize family and take longer
holidays. Working overtime is not the norm. Small talk at social (or business) functions will
focus on an individual's life and interests rather than just business. Personal questions are
normal rather than intrusive.
In business dealings trust weighs more than projected profit margins and the like.
Nepotism is seen as a positive and people openly show favoritism to close relations.
Sample answer
Socio-cultural level of analysis
(14) Cultural dimensions
nations tend to be relatively individualistic, whereas more collectivism was found in Asian,
African, and Latin American countries. Some countries, such as Spain, India and Brazil
were rated as intermediate cultures.
Masculinity/femininity is another dimension and it has to do with whether traditionally
feminine or masculine values are valued in a society.
'Masculine' values are competitiveness, materialism, ambition and the acquisition of
wealth. Common traits found in countries that score high on the masculinity scale are that
life's priorities are achievement, wealth and expansion. It is acceptable to settle conflicts
through aggressive means. Women and men have different roles in society. Professionals
often "live to work", meaning longer work hours and short vacations. Feminine' values
are relationship building and quality of life. Common traits found in countries that score low
on the masculinity scale believe that the main priorities are family, relationships and quality
of life. Conflicts should ideally be solved through negotiation. Men and women should
share equal positions in society. Professionals "work to live", meaning longer vacations
and flexible working hours. These values are more often found in societies where there is
more gender equality.
In Hofstedes research, Japan was found to be the world's most masculine society, with a
rating of 95. Sweden was the most feminine with a rating of 5. Other examples of
"masculine" cultures include the USA (62), Germany (66), Ireland and Italy (70).
"Feminine" cultures include Spain (42), Thailand (34), Korea, Portugal (31) and the Middle
East. Intermediate cultures are Belgium, Britain and France.
This is one of the least understood dimensions, as many people tend to associate it with
masculinity and femininity literally. This is why some researchers have renamed the
dimension quantity of life/quality of life.
One criticism against this type of research is the use of surveys, which are not always
reliable since the data collected is self-report data and he used content analysis to analyze
data, which could sometimes be subjective, which could lead to less reliable results.
However, one strength of using surveys is that they are quick and convenient and it is easy
to gather a large amount of data in many countries and from many participants, in this
case 40 countries and 10.000 participants.
Another limitation is that most questionnaires have questions devised by Westerners,
as did Hofstede's IBM surveys. This is an ethnocentric approach. However, Hofstede
joined Bond (1988), a Canadian social psychologist working in Hong Kong and
investigated what would happen if Asians developed the questions. He asked Chinese
social scientists in Hong Kong and Taiwan to define some Chinese cultural values. From
these a questionnaire was made up in Chinese and then translated into English and other
languages - the other way round from the usual practice. Participants in the study were
matched sets of students in different countries, East and West. Similar results were found,
which confirms the high validity of the original questionnaire.
Quite a few number of replications have been made of Hofstedes research, and each of
these has found evidence of the dimensions. Even though the dimensions have bee found
to be useful when trying to predict and interpret behavior, some criticism has been
expressed. Hofstede assumed that a country has a uniform culture. This assumption
can be questioned at least for some countries. The position of a culture along a dimension
is based on the averages for all the respondents in that particular country. This does not
mean that every person in the nation has all the characteristics ascribed to that culture.
There are individual differences. A country's inhabitants do share a cultural character but
one should not look at two different cultures, and assumes that two members from two
different cultures must be different from one another, or that a single member of a culture
will always demonstrate the dimensions, which are the norm of that culture.
One limitation of his research used to support the dimensions is a biased sample. The
participants all being employed by IBM may not be representative of the populations of
the countries in which they lived. Also, Hofstedes research is that data were not
available for the Communist bloc or for much of Africa. THis is a problem because it
limits the possibility to generalize. On the other hand, he did use a large, diverse,
international sample and his research has been confirmed by other researchers.
Another point should also be remembered in interpreting Hofstedes results. Countries
spread along the whole of each of the dimensions, not only at the extremes.
Geert Hofstede's research can also be practically applied because it gives us insights
into other cultures so that we can be more effective when interacting with people in
other countries. If understood and applied properly, this information should reduce the
level of frustration, anxiety, and concern. For example, If you are working or doing
business in a country with a higher masculinity score than yourself then, to succeed in this
culture you will be expected to make sacrifices in the form of longer work hours, shorter
holidays and possibly more travel. People will discuss business anytime, even at social
gatherings. One should avoid asking personal questions in business situations and people
are not always interested in developing closer friendships. A communication style that is
direct, concise and unemotional will be most effective in this environment.
In conclusion, two cultural dimensions are individualism/collectivism and masculinity/
femininity. Knowledge about how cultures vary can be used to classify cultures, and
explain, interpret and predict the behavior of people from other cultures and this has its
practical applications when cultures interact. They are also supported by research. On the
other hand, one has to be careful when interpreting the results since the scores are just
averages and there are individual differences within a culture and because the research to
support has its limitations.
Markscheme for SAQ: Describe one cultural dimension of human behaviour. Refer to the paper 1 section A
markbands below when awarding marks. The command term describe requires candidates to give a detailed
account of a specific cultural dimension of human behaviour. Cultural dimensions may include, but are not limited
to: individualism versus collectivism, power distance, long-term versus short-term orientation (Confucian dynamism),
masculinity versus femininity, monochronous versus polychronous time orientation, uncertainty avoidance. Strong
responses will have a well developed description of the core traits that define the cultural dimension for example,
individualistic societies focus on uniqueness, achievement and freedom, whereas collectivistic societies focus on family,
relationships and a common fate or heritage (Oyerman, 2002). Candidates may, but are not required to, describe how
the cultural dimension affects behaviour. If a candidate identifies an appropriate dimension, but then simply
describes a study of that cultural dimension, apply the markbands up to a maximum of [4 marks]. If a candidate
describes more than one cultural dimension, credit should be given only to the first description.
Markscheme for ERQ: Discuss the role of one cultural dimension on human behaviour. [22 marks] The
command term discuss requires candidates to offer a considered and balanced review, supported by appropriate
evidence, of the role of a specific cultural dimension on human behaviour. Cultural dimensions include, but are not
limited to: power distance: the way people perceive power differences and how they react to
power relations, individualism versus collectivism: how much people define themselves apart from
their group memberships and how it affects their behaviour, masculinity versus femininity: differences between
masculine and feminine cultures and their effects on individual behaviour , uncertainty avoidance: societys
tolerance for uncertainty and ambiguity and its effect on behaviour, long- versus short-term orientation
(Confucian dynamism): time perspective in a society for the gratification of peoples needs and its effect on
behaviour, monochronous versus polychronous time orientation: another form of time perspective in which punctuality,
deadlines, and future orientation affect behaviour. It is important that candidates make a link between the cultural
dimension and human behaviour, demonstrating how the selected cultural dimension affects human behaviour.
For example, when examining the role of Confucian dynamism, responses may refer to how it affects management
leadership, creative behaviour, identification with workplace, perseverance, and/or respect for tradition. Discussion may
include but is not limited to: methodological issues, empirical evidence, application of the findings, other
contributing factors. If a candidate discusses the role of more than one cultural dimension, credit should be given only
to the first discussion.
WHEN YOU ARE ASKED ABOUT THE ROLE IT PLAYS IN BEHAVIOR YOU HAVE TO MENTION BEHAVIORS SUCH
AS CONFORMITY OR FLASHBULB MEMORIES TO ILLUSTRATE. IN THE SAQ ABOVE, THEY DIDNT ASK FOR
THAT.