Professional Documents
Culture Documents
UNIQUE APPROACH
TO BUSINESS
For 2 years in a row, Ari has been invited to Slovakia to speak at a conference organized by the Pontis Foundation. What follows is an interview with Lenka Surotchak,
Director of the Pontis Foundation. A remarkable person leading an organization thats doing remarkable work.
The Pontis Foundation was established in 1997. Pontis means a bridge. We bring together people, organizations and countries to achieve positive change in
Slovakia and beyond.
Our work in Slovakia is focused on addressing our countrys most
pressing problems: education for the 21st century, eliminating
corruption and lack of transparency from public life, improving
the lives of people with disabilities, and youth unemployment.
In Slovakia, we are the driving force behind corporate social
responsibility development, corporate and individual philanthropy, corporate volunteering and related pro bono services.
We achieve all of this by connecting and motivating individuals,
communities and companies, and giving them the tools they need
to take control of their own lives and to be responsible for themselves and their surroundings. We also created a portal
dobrakrajina.sk to enable US citizens to give tax deductible donations in support of Slovak projects.
Beyond Slovakia, we transfer the knowledge we have gained
from Slovakias transition towards democracy and prosperity to
selected foreign countries. We are helping to build strong civic
societies in the Western Balkans, Ukraine, Georgia, Belarus, and
in Kenya. And finally, we work to develop public awareness that
Slovakia is a country of global citizens.
My job (and hobby!) as director of the Pontis Foundation, is to
help lead the Foundation, support my colleagues and make sure
that we have all the right people and resources networked and
secured. I truly love and believe in what we do.
ZT: How did you first hear about Zingerman's and ZingTrain?
LENKA: My colleague, Pavel Hrica, read about the Zingermans
Community of Businesses in Bo Burlinghams book, Small Giants,
about companies that choose to be great instead of big. Then,
he came across a reference to Zingermans as the coolest small
company in America in Inc. Magazine and he was intrigued. He
started looking for more information about you and discovered
that there is much more than just great food ZingTrain, books,
an email newsletter, and he got hooked and then told us about it
and many of us were hooked ... I guess, forever.
Shared love for great coffee and good, healthy food ...
although that actually came later. First, thanks to Pavel, some of
us became huge fans of Aris books and the Zingermans Approach
to Business. We signed up for your email newsletter. And then we
invited Ari to Slovakia and the rest is history.
Last summer, I was very fortunate to have been able to visit
Zingermans. I started the day at the Zingermans Coffee Company
where, out of nostalgia for a past Pontis project, I chose a cup of
the Kenyan blend to have brewed for me.
Then, I met Ari on the bench in front of the building and we talked.
He took me to one of your weekly Open Book management meetings inside. I eventually toured other parts of Zingermans and
spent a few hours with Maggie and the ZingTrain staff. Somewhere
along the way, I had a second cup of coffee.
At Pontis, we are huge coffee lovers, and just like the taste of that
great coffee lingered in my mouth all day, so did the experience
of being at Zingermans. I could not wait to be back the next day!
ZT: How did Ari end up coming to Slovakia for your conference? What impact did his presentation have at the conference?
LENKA:
ZT: Youve now been exposed to many of our core business practices - Visioning, Customer Service, Open Book
Management. How do these practices translate in the social and
political climate and culture that you operate in? Are the ideas
easy to embrace? Or are they challenging?
LENKA: Zingerman's Ideas the way you do business is very
relevant to our culture. And we also like the Anarchist link to our
neighbor, Hungary! Even though we have our own kind of challenges, the ideas transferred immediately and just felt right.
The ideas that Ari presented are so transformational and timely
that they do not need a specific political or geographical context
to be relevant. There might be specifics that do not literally translate. For example, in Slovak restaurants we do not serve water
unless it is requested, and so the way that Ari describes practicing leadership in his essay The Art of Pouring Water would not
work. But the core point Ari makes of being around, observing
the environment, connecting with the customers and at the same
time being helpful, translates really well and would be incredibly
powerful if practiced in Slovakia.
The other powerful thing about the way Ari presents his ideas
is that he has a real gift for expressing very complex concepts drawn from many different sources and synthesized through his
mind, heart and experience - in clear, tangible and understandable ways, making them manageable and approachable for everybody and then he gives us simple recipes to implement those
ideas! Its remarkable!
We just ordered Aris 4th book The Power of Beliefs in Business.
And I truly hope that Ari will be back within the next two years
to help the Pontis Foundation achieve our vision for Slovakia via
the power of beliefs.
ZT: The Pontis Foundation's vision for the year 2020 is one of
the most inspiring and thorough visions that we have read. Tell
us about Visioning. Where did you learn about Visioning? Why
did it appeal to you? How did you go about creating a Vision
for the Pontis Foundation? How is it impacting the work you
are doing at Pontis and the work of your clients?
LENKA:
ZT: What is one thing you would like everyone to know about
Slovakia?
LENKA:
While the Pontis Foundation is an organization teeming with passion, innovation, creativity, and greatness, it has become clear to
ISSUE # 256
SEPT-OCT 2016
My Beliefs Abo
Excerpt from Ari Weinzweig's New Book, Zingermans Guide to Good Leadin
What follows is a piece that comes from near the back of the new bookZingermans Guide to
Good Leading, Part 4: A Lapsed Anarchists Approach to the Power of Beliefs in Business. As I
worked on the book, I became ever more amazed at the power that our beliefs have in our lives.
Pretty much every action we take, every statement we make, is based upon what we believe.
If we change our beliefs, we change our actions! And also the reactions of those around us.
When I was preparing the recipe section for the book, I realized that beliefs are at play in my
approach to food and cooking as much as they are in our business work. The list below are my
own beliefs. Many will, Im guessing, resonate with you simply by dint of the fact that youre
reading Zingermans News. Others might catch your attention. Either way, I encourage you to
take the time to dig into your own beliefsabout food, cooking, yourself, your life, your business, the world. What Ive learned doing this work in the last few years has had a significant
positive influence on my life and my workand they were already pretty darned positive in
the first place!
Heres to more good reading, good leading and good eating to come! In the new book, I share
a recipe for changing ones beliefs. What follows are some beliefs that might change the way
you approach recipes.
Beliefs are just as much at play in the kitchen as they are anywhere else. What we cook and
what we put on our tables are basically the sum total of a series of interlocking and overlapping beliefs. The beliefs of the people who grew or produced the raw materials we buy
(fresh, canned, bottled, milled, or dried) and the beliefs of the those who sold them to us at
the store, at the farmstand, or online. If you grow your own ingredients, that says a lot about
your beliefs as well, whether about gardening or gathering in the wild or farming 40 acres.
If we take Claude Bristols quote about beliefs and bring it into the kitchen, the principle is
equally applicable. Bristol said: As individuals think and believe, so they are. Ill extrapolate:
As individuals think and believe, so they cook. Our beliefs dont cook our food, but they do
call our culinary shots.
My own beliefs have changed drastically over the decades. I grew up with rather unremarkable feelings about food and almost none (that I can remember, at least) about cooking. Like
every kid, I liked what I liked, wouldnt eat what I didnt. Best I can recall, I was neither particularly picky nor overly adventurous. I grew up eating off a list that I can now see was essentially the epitome of mid-20th-century industrial menu making. Kraft macaroni and cheese
in the dark blue box; Mrs. Pauls frozen fish sticks (with the tartar sauce in the little plastic
packets); pale orange American singles (first in layered stacks, then as plastic-wrapped slices);
presliced loaves of white bread; boxes of cinnamon-frosted Pop-Tarts; fruit cocktail out of the
can; Tang, Tater Tots, and Twinkies; Nestles Quik or, my favorite for a while at least, the less
famous but fabulously pink Strawberry Quik. None of which, of course, would be remotely
considered nowadays for a Zingermans menu. I have no desire to eat any of them today. But
their memory makes me smile.
Back then we ate so matter-of-factly industrial. At the time, it all seemed completely unremarkable, which tells you a lot about the beliefs about food and cooking in middle America
in the middle part of the 20th century. In our family, the idea of local referred mostly to
area codes or the lanes (as opposed to express) on the highway that allowed you access to
exits. I have no idea if a farmers market existed anywhere within 100 miles of our house. We
shopped at either the Jewel or at Dominicks. Meals were consistent if not even close to the
quality standards Ive come to count on every day in my full-flavored bubble of an ecosystem
here at Zingermans. Food was sort of mundane, reallyhardly central to our existence other
than the human requirement to eat. And Jewish holidays. Every Friday night my grandmother
used to cook all the traditional Eastern European Jewish disheschicken soup, chopped liver,
potato kugel, and the like. Same for Rosh Hashanah, Passover, and latkes at Hanukkah. Other
than that, it was pretty much a midcentury, mostly modern, all-American meal plan. Happily,
we never went hungry.
One twist on the construct is that we had a kosher home, which meant that many foods (as
well as many combinations of food) were completely out of bounds. I was very focused on
what Id now call freedom from those culinary codes. Mostly the restrictions just made me
madI really wanted to eat a cheeseburger. But its interesting how deeply sunk the roots
of some beliefs can be, even when we dont know it; as rebellious as I was, the idea of eating exceedingly illicit options like bacon or oysters back then was so taboo as to be almost
unimaginable.
My mother was a caring and considerate woman who was trying to do the right thing for her
family. She graduated from the University of Wisconsin, read widely, taught school, and gave
generously of everything she had. Cooking, however, was neither her passion nor her forte.
She did, at times, experiment with exotic foods such as zucchini, but I think she mostly just
got pushback for her attempt to get out of the box and quickly withdrew to what we were willing to eat without whining. Mostly, our meals were mainstream.
Others out there, I know, ate more interestingly, but we were certainly not alone. Food writer
and historian Laura Shapiro explains that in the late 19th century Americans were pushed to
think differently about foodto be scientific, to simplify cooking without regard to taste, to
adopt the first industrial products such as ketchup and Jell-O. Prepacks started to replace
made from scratch. These are the types of commercial innovations that I can imagine Rocco
Disderide somewhat uncertainly stocking on his shelves back in 1902. For more on this, check
out Shapiros superb book, Perfection Salad: Women and Cooking at the Turn of the Century.
In her next book, Something from the Oven: Reinventing Dinner in 1950s America, she continues the story. She details how women of my mothers era were pressured to change their
beliefs about food and cooking. Many, like my mom, had grown up with their own immigrant
mothers cooking the foods of the old countryin this case, the stuff my grandmother prepared so regularly. But in the postwar years, mass marketing pushed homemakers to drop the
messy foreign foods of the past and feed their families properly by choosing industrial consistency and control in lieu of the low-quality variability of the rough-around-the-edges peasant foods theyd had previously. By that point, Shapiro says, it wasnt just ketchup or canned
ISSUE # 256
SEPT-OCT 2016
soup, it was packaged food moving right to the center of the plate. The change in thinking
was already pretty widespread, and now Americans were ready to accept that macaroni and
cheese could mean opening a box.
Backing up to the late 19th century, farmers who went to town to shop would often have gone
to general stores, spots that sold everything from groceries to animal feed, seed, clothing, and
linens. There were also specialists. The 1887 Jubilee Cookbook, published in Ann Arbor, has ads
for fine teas, coffees and spices at the Palace Grocery on North Main Street; Edward Duffys
Coffee opposite the post office; Walter Toop, a baker and confectioner; and another of the
same, known as L. Gerstner. T. E. Nickels, the leading dealer in fresh, salt and smoked meats,
was billed as the finest meat market in the city. Mr. Nickels legacy lives onthe Nickels
Arcade remains a landmark today, off State Street, on the west side of Campus.
Corner groceries such as Disderides were somewhere in between the general store and
the specialistssmall neighborhood shops in which the owner worked the counter, knew the
clientele, and often (as the Disderides did) lived upstairs or maybe just down the block. The
proprietor, or their family, frequently waited on the customers themselves. House accounts
were commonly carried for locals, which would be settled up either weekly or monthly.
The industrial 21st-century version of the corner grocery is probably the impersonal, shop-ina-box convenience store, often fronted by gas pumps. Corner groceries, of course, still exist in
old neighborhoods in big cities and also in some small towns. In many ways, when we opened
the Deli, we functioned as one. Large self-serve supermarkets of the sort my mother shopped
in converted to cash and carryno more personal accounts, no more owner to serve you as
you did your shopping. For me, mid-century city kid that I was, those big grocery stores with
dozens of long aisles, glass-doored freezer sections, and tall shelf fixtures were the norm.
The shift to supermarket shopping changed everything; as Laura Shapiro says, many people
city folk at leastreduced the odds of culinary error by shifting to factory-made standardized
products. The perceived rough out-of-control edges of earlier eras were squared off, and
the variability of seasons subverted in favor of straight lines and consistently, tightly sealed
plastic packages.
In some ways, buying food this way reduced the workload and stress of the housewife. What
could go wrong when dinner was made by combining cans or when dessert meant unwrapping
a package of Twinkies? Increased consistency, lower prices, and better packaging became
the order of the day.
I can only imagine what Emma Goldmanwho loved well-prepared food would have had to
say on the subject. If shed been born 50 years later, she and I might well have met at some
Slow Food event. Its not hard to imagine her preaching forcefully about protecting heirloom
apples instead of advocating for anarchism.
Unlike me, writer Mimi Sheraton grew up in a family in which full-flavored food and skilled
cooking were greatly valued. She went on to become one of the best-known food writers of
our era. And yet, the social pressure she felt as a kid to straighten things out was still very
strong. Talking about her love of the Old World food her mother made, she writes, I remember the embarrassment I felt [at school] at the rye bread sandwiches and how I wished for
neat, squared-off sandwiches on packaged white bread, which I considered more American
and, therefore, classier. Going back to Rollo Mays the opposite of courage is conformity,
the mainstream American kitchen lost courage more and more home cooks conformed to
mass-market consumer trends. The belief that were supposed to fit in is a powerful force.
Evenor maybe especiallywith food. As Sheraton explains, The problem with the rye bread
was its shape, the standard loaf that tapered towards both ends. My mother cut it on the diagonal to make large slices, and no two slices were the same size, so the edges of my sandwiches
did not match. They were, I thought, sloppy Jewish sandwiches.
In order to fit in, many women changed their beliefs. What happened in the 50s, Shapiro
says, was that for the first time probably in the history of the world, it became possible for
ordinary, not-rich women to decide whether or not they wanted to cook. The food industry
was eager to step in and make that decision for them, of course, and the advertising was
pretty powerful. That was the setting in which I grew up in the suburbs. Processed foods
ruled the day.
Millions opted for industrial. Industry, in turn, made millions. Monocropping and mass-market manufacturing followed. A half-century later, the country is still in recovery. Fortunately,
there were some holdouts. There was, Shapiro says, still the appeal of real foodingredients
you could touch and smell and taste. The American kitchen became a battleground of beliefs
about love, family, health, responsibility and status. My mother wasnt one of them, but there
were women who never strayed from what theyd learned from their mothers and grandmothers. Much of it would have been the kind of cooking thats now held in high esteem in so many
parts of the culinary ecosystem. (It was, of course, mostly women; men in that era, it was commonly believed, should not be cooking, other than an occasional holiday barbecue.) Shapiro
says that those women held firm, long enough to give Julia Child and Alice Waters and a lot of
other peopleyou at Zingermans includedthe time and space to create the alternatives and
niche markets that now make it possible to find honest food, not everywhere but in a lot more
places than we would have dreamed possible half a century ago. The result? Thirty-four years
after we opened, a whole lot of people believe that the full-flavored, traditional food that is
the focus of everything we source, sell, and serve at Zingermans is worth the time, effort, and
cost. Those sloppy Jewish sandwiches are now the centerpiece of the Zingermans world.
And that embarrassing rye bread with the rounded ends and rough edges is one of our signature products.
My own beliefs about food and cooking have clearly come a very long way during the course
of my life. What was once a rather unremarkable routine that ensured survival is now the
centerpiece of my existence, something that sustains me physically and financially, intellectually and emotionally. Everywhere I go now, good food is an essential element of my existence.
Here are a few of the beliefs that I hold that drive myourwork with food at Zingermans
and my own cooking at home.
out Cooking
what tastes right to you and what the recipe says, close the cookbook and go with your gut.
Starting simple will lead to increased odds of success. A great grilled cheese (good bread, good
cheese, and a frying pan) with a nice salad (vegetables from the farmers market) with good
olive oil, vinegar, sea salt, and freshly ground pepper make an amazing meal. Overreaching
trying to follow recipes for fancy dishes youve never before experiencedis like buying a violin to play Beethoven for the first time in front of 500 friends and family on Christmas Eve. Its
too much! Try it alone first, or with a close friend, where you can keep calm and let the cooking
come slowly and gently without a lot of pressure to perform.
For me, cooking is a personal thing. Eating is an intimate act. Honoring your palate and
your preferences, getting to know your own cooking, with care and dignity, becomes then
an act of mindful self-awareness. Its also all about art! And as artists David Bayles and Ted
Orland write, In large measure becoming an artist consists of learning to accept yourself,
which makes your work personal, and in following your own voice, which makes your work
distinctive.
Like anything else, learning to cook and eat well takes intention and practice. We dont get
good at anything without working at it. Cooking and eating are no different. The more we pay
attention over time, the more wisdom we accumulate. Its not magic just mindful practice.
Gary Snyder says, [R]epetition is not necessarily an enemy. Because every time you do something its different. . . . Being too interested in always having things new and interesting is to
miss the point. When it comes out of a box or a can, repetition can be boringwe know what
well get every time. But when we use artisanal foods, fresh produce, or heirloom vegetables,
nature contributes complexitythe tomatoes taste different, the texture of the bread changes
with the weather, the flavor of our coffee is impacted by the water and method used to brew it,
the choice of salt for our salad alters the entire eating experience.
With that in mind, though, Ive learned that repetition in the kitchen can turn out to be riveting. If you caringly cook scrambled eggs 18 days in a row, youll surely notice the varying
nuances with each days dinner. Your eggs will be lovingly different every single day. If you
start with good eggs, the odds are they will taste even better. Actually, why not try different
eggs every evening? Each detail matters. As Snyder says, We need attention to doing things
well. I agree. If you want to really get into it, take notes: the utensil you use; whether you add
cream, milk, water, or nothing at all; the heat and shape of the pan; the fat in which you cook;
the pepper you grind (or dont) to sprinkle on top. As Gary Snyder adds, Its what the artist
brings to it in a new way. By the 18th evening, you will nearly be an expert.
I believe very strongly that simple dishes, made with great ingredients, prepared by cooks
who respect their raw materials and have even a modest understanding of the basics of cooking, will almost always taste terrific. Some of my favorites include:
- Slices of artisan bread, toasted and topped with a fantastic extracontinued on pg. 7
virgin olive oil, eaten while still warm.
- A bowl of stone-ground oatmeal topped with your choice of natural muscovado brown
sugar, real maple syrup, artisanal cane syrup, or great buttera beautiful way to start
your morning. (Rocco Disderide, by the way, loved oatmeal and ate it nearly every day.)
- Fresh vegetables from the farmers market tossed with good olive oil, sea salt, and a bit
of fresh garlic, then oven roasted at about 450F for half an hour or so.
- Two slices of great bread and some farmhouse cheddar grilled till its golden brown and
eaten hot from the frying pan.
- A pound of locally dug potatoes, steamed or boiled till theyre tender, smashed and
eaten with good butter or olive oil, some sea salt, and freshly ground pepper.
- Top-notch artisanal pasta tossed with really good Parmigiano-Reggiano cheese, an
excellent extra virgin olive oil, and some freshly ground black pepper.
- Great salad greens, a pinch of sun-dried sea salt, a small bit of well-aged naturally
converted vinegar, and a bit more of that good olive oil.
- The Tanzanian Kyela rice that we get from Shawn Askinosie, the proceeds of which go to
provide school lunches for kids at the Mababu Cacao Cooperative, cooked simply in water
with some sun-dried, natural sea salt.
- Same goes for the grits from Glenn Roberts at Anson Mills or the polenta from the Marino
family in the Italian Piedmont. They take time to cook, but the cooking couldnt be simpler. And they taste terrific.
- A BLT made with Nueskes bacon (or any other artisanal bacon), ripe summer tomatoes,
good bread, and four leaves of fresh lettuce.
- A few slices of well-made salami or cured ham (served at room temperature, where their
flavors will best come through) and a little salad with a good loaf of bread.
- Fresh fish, sprinkled with the Indian fennel seed we score from the folks at pices de Cru,
sauteed at medium heat till its just done, then dressed with a touch of delicate olive oil.
- A couple squares of Shawn Askinosies dark chocolate laid between two slices of buttered sourdough bread, fried in a medium hot skillet till its golden brown and the chocolate is softbest dessert ever!
There are thousands of other optionsdifferent cuisines, different ingredients, different
days. The key again is starting with good stuff and taking it from there. Are any of these meals
impeccable? Of course not! Perfection sounds inspiring, but its almost impossible. Gary
Snyder says, Art is never perfect. Neither is great cooking. It just tastes really terrific! So, in
the same way that I learned to get past my perfectionism by writing more quickly when I get
anxious, Id recommend the same strategy for cooking. When it starts to feel uncomfortable,
dont cut backrelax if you can, buy better ingredients, cook more. Take in the smells. Savor
the flavors. Appreciate the colors and the sounds. Enjoy.
(For more on this approach to cooking, see Zingermans Guide to Good Eating.)
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Attending to Agriculture:
family here to settle down in Dexter where his wifes family had been farming since the early part of
the 19th century. While his own upbringing was one of near constant shifting, the Arnold family had
been on the same land for nearly two hundred years!
This September, the Roadhouse will celebrate its 13th anniversary. Alex and crew have won a James
Beard award for their work; theyve been written up in numerous publications, the most recent of
which was a rather large and gorgeously glowing piece in USA Today by best selling author Larry
Olmstead. (Check out Larrys great new book Real Food, Fake Food!) The Roadhouse has been on
TV half a dozen times, in the local press many more than that. Food writers from across the country come to speak at special dinners featuring their cookbooks (see page 10 for your opportunity
to attend one of these events). While the agricultural work on the farm gets a few lines in all the
articles, it rarely takes top attention. I guess the agricultural work is a kind of like the drummer in
a famous band. The chef is the lead singer. While the drummer sits in the back and keeps the beat
going, the singer gets all the attention.
The funny thing here is that in our case, the drummer and the singer, the chef and the farmer, are the
same person. Alex does both. The chef at the Roadhouse didnt just decide to buy from local farms
(also a great thing mind you), he actually started one!
What is now an entire farm started as a hobby. Alex used it as something to take his mind off the
stress of figuring out how to run a very large, very high-quality, restaurant. At the time he started, I
remember Alex catching flak for taking his attention off the restaurant by doing something unrelated. But for Alexit gave him a whole new perspective on what it meant to be a chef and run a
restaurant.
Even still, farming wasnt high on Alexs bucket list. He was a chef. He loved to cook. Hed cooked
all over the U.S. and Europe. He was good at it. He told me that one of the first times he cooked for
other people was when he was 13 and his parents went out of town and he invited a few hundred
people over for a BBQ. (That was the event at which the barbecue sauce we now all know as Alexs
Red Rage had its beginnings. Hes been tweaking it regularly ever since). In the early years of the
Roadhouse, he used to sit on his porch, just up the road from where his wifes relatives had started
farming. he told me "That was my wishing tree. I used to sit out there and think about what it would
be like to have a farm. I thought it would be cool to have a farm one day. At that point though, it was
probably more about the idea of having a farm than it was of doing the actual farming. Not that he
was opposed to hard workrunning restaurant kitchens is hardly a leisure activity. But hed never
farmed, never had a real sense of what was involved.
Somehow, early on in the stressful times that accompany nearly every restaurant startup, Alex had
the idea to go out in his backyard and start growing some tomatoes. Over time he added a few other
vegetables as well. One day he brought a few things in to the restaurant and started doing what he
knew how to do best, which is cook with them. Spotting a regular customer sitting up front at the
chefs counter, he brought out some of what hed prepared with the fresh produce. He still talks
about that momentwhen he experienced the emotional and culinary connection of watching a
customer eat what hed grown. Reflecting back on the good Mr. Berry, it strikes me that this was the
momentor at least one of themwhen Alex first united the inescapable economic concern with
an equally compelling interest in ecology.
Mark Baerwolf remembers those days: Id worked as a cook around town for years, and I came to
the Roadhouse because Id read Alexs description of what he wanted the Roadhouse to be in an
article in the Ann Arbor Observer. Hed explained how he wanted to explore American foodways by
using local and organic produce, if possible. He and I started talking veggies and tomatoes because
we both had gardens. He invited me out to see his backyard garden and I never left. Ive worked
with Alex and the garden since 2006 while also working as a cook at the Roadhouse. Id work during
the day at the and head off to the restaurant for the evening. But Ive been full-time on the farm
the last three years. I am the best version of myself out in the garden, and Ive met the nicest people
from farming.
Over the last decade, what started as digging a few rows of tomatoes has turned into a ten-plus-acre
farm which produces multiple tons of produce for the restaurant. Cornman Farms is an integral
piece of what we do at the Roadhouse. I dont conceive of Cornman Farms as a purveyor to the
RoadhouseI imagine it as the back prep kitchen of the restaurant. To me, its not much different
than the pit or the cutting table where we prep fish, or cut up whole sides of beef. Its just part of the
processour processof producing really good American food.
The connection between simultaneously growing our own vegetables in order to cook them in our
own restaurant is a big shift in beliefs. This is not the way its been done, at least not in the second half of the 20th century. Thats not an overnight shift to make. As biologist Julian Huxley, the
brother of Aldous Huxley, author of the aptly-titled for the purposes of this piece, Brave New World,
said in 1961: It is hard to break through the firm framework of an accepted belief-system and to
build new and complex successors, but it is necessary.
Alexs insight, his willingness to twist the viewing lens, to shift his beliefs, makes very good sense.
In an industrial restaurant, most of the food arrives already prepped, in boxes, cans or bags. One
step up (in my judgment) would at least take whole commercial produce into the kitchen to work
with. A better kitchenthe kind we would want to work withwould take the fresh produce, where
possible, from farms with whom they have a relationship, and work with them to offer what was best
in season. Certainly there are now a fair few places around the area, and many more around the
country, who are doing that.
What Cornman Farms has become for the Roadhouse is, in my mind, merely taking that process one
step further in the quality chain. The Roadhouse doesnt just prep fresh produceit grows it! In
my fantasy, the farm would literally be located right out the back door so that people from the prep
kitchen could walk out and talk to the folks growing in the fields. I think about asking the prep
cook to run out back to pick some more tomatoes! But since we arent likely to be able to turn the
Westgate Mall parking lot into a patch of organic produce, I think this is about as good as were
gonna get for the moment. And Ive been in some big hotel kitchens where it takes as long to walk
from one side of the building to the other as it takes to drive all the way to Dexter.
Sidenote: My quip about parking lot produce was a bit too quick. The Cornman crew actually has
some great looking produce growing liberally around the restaurant. The parking lot has corn,
sunflowers and a few herbs all on hand. And folks do come out as needed to pick a bunch of mint
for cocktails, herbs for salad, etc. It makes me smile every time I park near the dumpsters and see
a spread of beautiful sunflowers standing tall right next to it!
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- COMING SOON! -
Turning all this passion into a financially workable model isnt, as you can tell already, all that easy.
The key has been finding things to grow that we feel great about, things that taste special enough
to allow us to charge what we need to charge, that get the attention of food lovers who eat them.
One way is flowers.
Amanda is all about them. Amanda Maurmann grew up in Ann Arbor (her father, Gene Hopkins was
one of the architects who worked on the first Deli expansion back in 1986). After a number of years
out east, she moved home and started working at the Roadhouse. Her passion for agriculture soon
shifted her to working on the farm. You can see, and feel, her commitment in every conversation.
Shes growing nearly 100 varieties of flowers on the farm.
Finding old school, organic flowers, flowers that arent laden with pesticides, flowers that look
beautiful and are sustainably grown, is harder to do that, one might think. Most flowers you and I
see outside the farmers market are the floral equivalent of industrial food. I get so upset when I
see industrial flower growing, Amanda said. Flowers cry out for bees and other pollinators, but to
get those perfect blooms in mass plantings often times they spray, and end up killing the good with
the 'bad', not to mention spraying it on the farm workers, too..."
While few consumers realize it, 80% of flowers sold in the US are imported, often from places with a
lot looser and more dangerous agricultural policies than ours. What Amanda is experimenting with
on the farm is something thats aligned with the way we approach our food. Old varieties that look
lovely, that enhance the look of the land, and if you buy them, your table, too.
Sidenote: To that end, the Roadhouse has, while the flowers are in season, started offering them
to you when you make a reservation! If youd like a bouquet of these old school flower arrangements waiting on the table when you arrive just let us know next time you book. I can pretty
much guarantee you will win friends and influence whomever you brought with you to dinner!
Or lunch! Or brunch! Or just for afternoon oysters and sparkling wine! When you do, remember
what Amanda told me: We would not be here if it wasnt for flowers. Flowers are to attract the
bees and the bees pollinate the plants. Its totally mind-blowing!
ISSUE # 256
SEPT-OCT 2016
then that Id change now. In fact, I might even say it more forcefully. Whats the point of doing all
the work if we arent going to charge enough to cover what it costs us to do the work in the first
place?
Its a key part of Wendell Berrys beautiful statement up at the top of this piece. When you find a
farmer or a forester who has united the inescapable economic concern with an equally compelling
interest in ecology... Its the combination of the two thats so special. Just having a high interest in
economics alone leads to the unsustainable stuff that most anyone reading this essay has already
long since come to view with suspicion. Having a compelling interest in ecology alone might lead
you to appropriately recycle, reduce your carbon footprint, and support ecologically-minded nonprofit organizations. The point here though is to unite the two. Ecology and economy. Each
without the other is unlikely to get us very far. At least not very far in the direction we want to go.
While the country is happily moving up minimum wage and helping entry level folks move closer to
making a manageable living (theres still a long way to go, mind you), the reality is that most small
farmers dont even get that. When you own your own place, your own business, you don't get paid
by the hour. I think thats a good thinga vocation, a passion, something you really care about isnt
something you punch in and out for. While most of the folks in this country who care a lot about
food, are all for increasing the amount of acreage managed by sustainable farmers, the reality is
that most of those have a hard time making ends meet.
Im determined to change that. Or, at least, I want to try. I believe that we can, in the same way that
weve worked to make artisan bread baking, cheese-making, sandwich-making into a sustainable
business, I dont know why we cant do the same with farming. The work that Alex, Mark, Amanda
and everyone on the farm is doing is exceptional. When we started at the Deli in the early 80s,
lets just say that artisan cheeses and olive oils were selling for a lot less than they are now. We pay
a lot more and, consequently, we also charge a lot more. The same is true for other traditionally
made foods. People started to price their products not on the market price, but on some reasonable estimate of what they actually cost to produce. Did they push the envelope of what many folks
thought that a piece of cheese or a bottle of olive oil ought to cost? Of course they did. But they
did it anyways. If we really value what theyre producing, then it only makes sense to pay a price
that allows them to make a modicum of a living.
Growing heirloom tomatoes doesnt win headlines but it might just make a huge difference in the
way we eat, and live, what happens on the planet and inside our bodies. When I talk about charging
enough to cover costs were not talking about covering some huge salaries. Just the same sort of
"good-for-our-industry, not-that-high, compared-to-many-other-industries," kind of pay rates we
try to pay here. And benefits like health care, paid time off and other things that most professions
pretty surely take for granted.
By Val Neff-Rasmussen
My first grits story is about disappointment. I tried them, they were bland, I moved on.
Im not the only one. When Glenn Roberts, the founder of Anson Mills, started calling
chefs across the country to sell them his stoneground, organic, heirloom grits, he was
met with universal derision. Chefs laughed at the idea, or they just plain hung up on him.
But luckily for us, Glenn didnt give up easy. He kept calling. Eventually, some of them
started to give the grits a shot. First on board were the chefs in Charleston and Atlanta
theyd grown up with grits and were bowled over by the huge flavors of Glenns heirloom
grains. Eventually chefs around the country started to take note, and today you find
Anson Mills grits on menus at restaurants like Alinea in Chicago and The French Laundry
in California. In fancy restaurants, the fact that grits are no longer a national disappointment is almost entirely thanks to Glenns evangelism.
Val Neff-Rasmussen
1. In a mixing bowl, combine the flour, sugar and baking powder and set aside.
2. In a saucepot, bring the water and butter to a simmer. Before the water
comes to a boil start adding the grits, stirring steadily until incorporated. Add
the salt and stir well. Reduce heat to low, cover and continue to simmer for
30 minutes, stirring occasionally. Add more water if needed.
3. While the grits are cooking, separate the eggs. Set the yolks aside in a dish,
and refrigerate the whites.
4. When the grits are done (you can always cook them longer than half an
hourtheyll continue to get creamier the longer you cook them), remove
them from the heat; transfer to a large mixing bowl and let cool to 110F. Stir
the egg yolks into the grits one at a time, mixing well after each addition.
5. Add the milk and mix well.
6. Add the flour mixture, mixing until just combined.
7. Beat the cold egg whites in a mixer or with a hand beater to medium peaks.
Gently fold the whites into the batter and mix gently. Chill for at least 1 hour
prior to cooking. (Note: the batter can be made the night before and stored
in the refrigerator until youre ready to start cooking.)
8. When youre ready to eat, pour the batter into a preheated and welloiled Belgian-style waffle iron, and add a generous bit of chopped bacon
and shredded cheddar. (We use 1 cup of batter with cup each of bacon
and cheddar.) Close the waffle iron and cook until golden brown. Remove
the waffles from the iron and place on warm plates. Sprinkle more chopped
bacon and shredded cheddar over the top of the waffles. Serve with good
butter and real maple syrup.
9. Repeat until all the batter, chopped bacon and grated cheddar have been
used.
Serves 4 to 6 as a main dish.
ISSUE # 256
SEPT-OCT 2016
Back to school
with Zingermans
Help your favorite student feel right at home in their new college digs with a gift
from Zingermans Mail Order. Each gift box is packed to order, delivered directly to
their door (or, at least, to their mail room), and, if shared, is sure to make them at
least 150% more new friends.
Munchies
Gift Box
FREE SHIPPING
U of M Peanuts
Big, fat, perfectly cooked Virginia peanuts. Ill go out on a limb and say theyre
my favorite nut ever. We've got them
two ways, packaged in a tin emblazoned
with a big University of Michigan block
"M." The first way is straight-up salted.
The second is coated in butter and
sugar. The butter forms a crispy, caramel-like jacket and the sugar sweetens them just a little.
ISSUE # 256
Deans List
Gift Box
Dorm-Warming
Gift Box
SEPT-OCT 2016
Mo Frechette
Managing Partner at Zingerman's Mail Order
KIDS GROUP
BACK TO
SCHOOL LIST
Hey parents! Zingerman's Delicatessen has all you
need to make your back to school lunches extra
special for foodies of all ages!
Insulated lunch bags
Zingermans Candy
Manufactory multi-pack
Zzang bars
Bagel chips
Zingermans Bakehouse
pretzel sticks
Pimento cheese
Zingermans Bakehouse
graham crackers
A visit To the
OUR ALUMNI
GROUP
September
Aged Chelsea
October
Little Napoleon
travel to
next spring!
foodtours@zingermans.com | 888.316.2736
ISSUE # 256
SEPT-OCT 2016
ZINGERMANS
CREAMERY CELEBRATION
BREWING METHODS
COMPARATIVE CUPPING
ANNUAL BEER
& CHEESE DINNER!
Tuesday, October 25th @ 7:00 pm
10
ISSUE # 256
SEPT-OCT 2016
#201
#202
10TH ANNUAL
HALLOWEEN HOOTENANNY
Thursday, October 27 4-7pm
On the Deli Patio
Tickets $5 in advance/$8 at the door
The Hootenanny is a fall-themed, Zingermans style celebration for kids. A fun evening of Halloween treats and
activities! There will be Pumpkin Drawing, Kooky Cookie
Decorating and more! Whether youre meeting to share
costumes and a play date or just stopping by on your way
home from school, we welcome you to stay and play for
a while! Youll enjoy music and complimentary snacks
as you participate at your own pace. Costumes are not
required, but they are encouraged!
T AT EVENTS.ZINGERMANSCOMMUNITY.COM
Hands-on Baking Classes
BAKE! is our hands-on teaching bakery in Ann Arbor, tucked between
Zingermans Bakehouse and Creamery. At BAKE!, we share our knowledge and love of baking with the home baker community, seeking to
preserve baking traditions and inspire new ones.
We offer dozens of different bread, pastry and cake classes in our very
own teaching kitchens. All of us at the Bakehouse know the joy and
excitement of baking something really good and sharing it with friends
when its hot out of the oven. Youll leave BAKE! with the food you made
in class and the inspiration and skills to bake at home!
www.bakewithzing.com
PASTA MAKING
Corporate Events
We pride ourselves on our level of service, quality
of staff, impeccably maintained venues and grounds,
and our attention to detail.
Cornman Farms offers enjoyable interactive and custom hands-on corporate programming. From private
corporate dinners to custom retreats, we deliver a
unique experience for all guests.
Corporate Retreats
Employee & Client Appreciation Days
Corporate Dinners
Holiday Parties
Interactive Cooking Experiences
Integrated hands-on farming activities
Bring your employees to the countryside for a fun
and unique experience!
Corporate Packages Start at $2,500.
Winter Weddings
Three-tiered wedding
cake from Zingermans
Bakehouse
Elegantly distressed
farm furniture rentals
Farmhouse concierge
Valet service
ISSUE # 256
SEPT-OCT 2016
11
stuff.)
Lemon Couscous
Hand rolled Tunisian couscous in a lemon herb
dressing and Marcona Almonds.
Honey SalE!
12
ISSUE # 256
SEPT-OCT 2016
Sesame Halvah
Were taking candy, and halvah, back to the days before industrial
food production. We toast and grind the fresh sesame seeds ourselves and mix it by hand in small batches. Ours is the only handmade
halvah that we know of in the U.S. There are no shortcuts to flavor!
Toasted fresh sesame seeds, dense and dark muscovado brown sugar,
pure Michigan honey, and naturally harvested coarse sea salt all combine to make our halvah radically more flavorful!
Marvelous Mandelbread
Biscottis Eastern European cousin! Mandel
means almonds in Yiddish, and these are loadednot laced but literally, loaded with toasted
almonds. Made with sweet butter, fresh eggs, lots
of fresh orange and lemon zest, and scented with
real vanilla. Just the aroma alone is enough to
make us excited about these traditional cookies.
September
October
Plan Your
Tasty Tailgate
September
BURUNDIKAVUGANGOMA
A mildly sweet coffee with flavors of cherry and peach. The
name Kavugangoma comes
from the washing station in
Northeastern Burundi where
this coffee is processed.
October
ZIMBABWE
PEABERRY Tanganda Estate
A nice coffee with floral aromas
and subtle hints of fruit, creamy
and rich in body. Tanganda
Estate currently has 2000 hectares of Tea Gardens, 400 hectares of Coffee, Macadamia and
Avocado Plantations.
With Michigan celebrating its 137th football season on the gridiron, weve
been planning tailgates since June. Call soon to plan your meal at the Big
House! Check out our 2016 Tailgate menu. We offer everything from Deli
sandwiches in our classic red bags to burgers and hot dogs grilled right
before your eyes!
CHOCOLATE COVERED
ESPRESSO BEANS
Panned by hand at Zingerman's Candy
Manufactory using Zingerman's freshly roasted
Espresso Blend #1 coffee beans. These chocolate covered beans are strong flavored and
surprisingly nutlike. Powerfully addictive. And,
we up-cycled coffee sacks in the packaging!
Make your event an upright success and score big with our Tasty Tailgates!
www.zingermanscatering.com or call (734) 663-3400 to speak to one of our savvy salespeople
Delivery is available but we also offer curbside service so you dont have to wait in line or find a place to park!
ISSUE # 256
SEPT-OCT 2016
13
SEPTEMBER
STAFF BBQ CHICKEN
OCTOBER
WILHELM'S WURST
$15.99
$15.99
SEPTEMBER
ETHNES LEMON PEPPER BLEND
Most lemon peppers out there are made by seasoning black pepper with lemon extract. The pices de Cru offering is
something else altogetheran all-natural lemon pepper. A combination of black and green peppercorns with Szechuan
pepper, Thai lemongrass and the citrusy Andaliman pepper from Sumatra. The aromatic blend was born from Ethn
de Viennes obsession with the bold and pronounced citrus flavour of Andaliman pepper. Ideal for seafood, fish, salad
dressings and poultry. I love, love, love it, especially on fried fishcalamari are especially excellent! Really good on
steakcrushed, rubbed into the meat and then sauted up for a wonderful steak au poivre. Really good in stir fries, or
ground onto a Banh Mi! Speaking of fries, its great ground and sprinkled onto French fries too! Same for fried zucchini!
Guaranteed to liven up anyones cooking. If you like lemon and you like pepper... what more can I say? Stop in and ask
for a smell today!
OCTOBER
SHICHIMI TOGARASHI
SEPTEMBER
THE SUPER Z
OCTOBER
JOHN'S BIG KID PB&J
Introducing...the greatest,
tastiest, most intense, most
confident turkey sandwich
EVER. The Super Z is a sandwich of illogical extremes
- but undeniably awesome
- like its namesake.
$15.99
$7.99
SEPTEMBER
MATIZ SARDINES
OCTOBER
14
ISSUE # 256
CONNTABLE SARDINES
SEPT-OCT 2016
Available at Zingermans
Bakehouse, Roadhouse
& Delicatessen
Pecan
Raisin Bread
Our Pecan Raisin bread is definitely not your average, squishy, sweet raisin bread. The New York Times
agrees, saying ours redefines the category. We
begin with our naturally leavened bread dough that
has a touch of sour flavor. Then, each loaf is packed
with a half pound of red flame raisins and toasty
pecans! To say it is a little bit of bread holding the
pecans and raisins together wouldnt be too far off
base. From the outside you can see little bumps and
tiny cracks from those ingredients peeking out on
the crust. When you slice into a loaf, you can clearly
see all of the ingredients that pack such a flavorful
punch. The process of making and baking a batch
takes about 17 hours from start to finish. You really
can taste the difference!
We certainly have had time to perfect our recipe. We
began baking pecan raisin bread when we opened
1992. It was part of our original lineup of artisan
breads, which was a radically new thing around here
at that time. Were so happy that pecan raisin bread
has stood the test of time and has remained one of
our best selling loaves for more than two decades. It
has surely been a part of so many good meals and so
many family get togethers.
Caution: This loaf will ruin you for all other raisin
breads. And its perfect for just about anything, anytime of day.
Margaret's Sweet
Wheat Bread
September 23 & 24
Chocolate Challah
Bread
September 28 - October 12
Blueberry Buckle
Septembe 9 - 11
Craquelin
Brioche bread with
Grand Marnier soaked
sugar cubes & orange
zest
September 9 & 10
Honeycake
September 28 thru 12
Moroccan Challah
Bread, with honey,
poppy, sesame and
anise seed
September 28 - October 12
Somodi Klacs
Hungarian cinnamon
swirl bread
October 21 - 23
Challah Turbans
with or without rum
raisins
September 28 - October 12
Rosemary Baguettes
October 28 - 30
Lemon Poppyseed
Coffee Cake
October 27- 30
20%
whole ofF
cak
& slice es
s!
september
october
24 CARROT CAKE
DOBOS TORTA
We peel and grate forty pounds of carrots to make one batch of this cake.
All those carrots add an incredible
moistness and a fresh sweetness to
the cake. Combine them with toasted
walnuts and aromatic spices and you
get a great cake that's totally delicious
on its own. Cover it with a generous
amount of cream
cheese frosting
and it becomes
irresistible.
Rugelach
Marvelous Mandelbread
Biscottis Eastern European cousin! Mandel means almonds in Yiddish, and these are
loadednot laced but literally, loaded with
toasted almonds. Made with sweet butter, fresh
eggs, lots of fresh orange and lemon zest, and
scented with real vanilla. Just the aroma alone
is enough to make us excited about these traditional cookies.
We have made some great specialty breads and pastries over the years
that developed their own small followings, so we bring them back for a
weekend here and there just for fun. If youre looking for a little adventure,
check out this calendar.
september
october
PAESANO
FARM LOAF
The
traditional
bread of the
Puglia
region
of Italy. Pass
it around the
table for ripping and dipping in great olive oil, soup
or pasta. Everyone likes this bread.
We'll put money on it.
Was $6.29, Now $4.50
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