Professional Documents
Culture Documents
BANK
OPERATIONS IN NIGERIA
BY
OLASOPE TOSIN
BF/2008/110
AUGUST, 2013
TITLE PAGE
BY
OLASOPE TOSIN
BF/2008/110
ii
APPROVAL PAGE
This research was read and approved for meeting the requirements is
recommended for the award of Bachelor of Science (B.Sc) Degree in
Banking and Finance, Caritas University, Amorji-Nike, Enugu State.
_____________________
________________
(Head of Department)
iii
CERTIFICATION
I, Olasope Tosin, an undergraduate student of Banking and Finance with
the Registration Number BF/2008/110, have submitted this project report
for the award of the Degree of Bachelor of Science (B.Sc) in Banking and
Finance. The work embodied in this project report is my original work and
has not been submitted in part or full for any other Degree or Diploma in
this University or any other Institution.
______________
___________
Olasope Tosin
Date
We certify that this project report has been successfully defended and
accepted for the award of the Degree of Bachelor of Science (B.Sc) in
Banking and Finance.
______________
___________
______________
___________
Date
(Head of Department)
______________
___________
Date
(External Examiner)
iv
DEDICATION
With much gratitude to Almighty God for sparing my life to see this day,
his love, mercies and kindness for giving me strength and seeing me
through in all my endeavors. To him I owe all thanks. I dedicate this whole
work of study to the entire members of my family, whose love and
guidance has put me in this present position. They stood by me and I
stood tall! What more could I ask for?
ACKNOWLEDGMENT
My sincere and utmost gratitude goes to Almighty God on whose favour
and blessings, I have completed this study at Caritas University, Enugu.
I must express my appreciation to Nsofor, E.S, my supervisor, whose
enthusiasm for this work, encouragement, support and constructive
criticisms made, even the most difficult challenge feasible.
My endless appreciation also goes to my Head of Department Mr I.G.
Okafor and my Departmental lecturers, Prof. F.O. Okafor, Dr. S.M. Takon,
Mr. M.C. Ezeamama, and Mr. A.O. Nwadiubu, for their help and
encouragement in my academic pursuit.
Even in a hurry, I will not forget to appreciate my loving parents for their
endless support and seeing me through in this work; there are no words
that can express my heartfelt gratitude for laying down a solid foundation
for my education and ensuring that my dream of being well educated
turns into a reality. Special thanks to both of you for your love, blessings,
support and prayers.
vi
ABSTRACT
This study focuses on Electronic banking as an aid to commercial bank
operation. The main objective of this work is to identify how electronic
banking aids commercial banks in carrying out their daily activities. In
other to achieve this, primary data which exist inform of questionnaire
and oral interviews and secondary data inform of journals, articles and
books were used. Three hypotheses were formulated and analyzed with
simple percentage and Chi-Square statistical methods. Results show that
poor staff orientation, poor infrastructures and high cost of adoption are
factors that affect the effectiveness of electronic banking in aiding
operations in commercial banks. IT recommends that banks should
carryout more seminars and training for staffs to enlighten them on being
computer literate and on the use of electronic banking and also put in
place the appropriate facilities for its effectivity.IN conclusion the study
reveals that electronic banks plays a major role in aiding of operations of
commercial banks through execution of transactions at faster rate and
enhancing banks profitability and effectiveness.
vii
TABLE OF CONTENT
Cover Page -
Title Page
ii
Approval Page
Certification
Dedication
Acknowledgmen
ts
iv
Abstract
Table of
Contents
CHAPTER ONE:
INTRODUCTION
Background of the
1.1 Study
Statement of the
1.2 Problem
Objectives of the
1.3 Study
Research
1.4 Questions
vi
vi
i
1.5
2.1
1.6
1.7
Research Hypotheses
Scope of the
Study
Significance of the
Study
1.8
Theoretical Study
viii
iii
9
1
0
1
0
Techniques of Analyses based on Key Research
CHAPTER THREE: RESEARCH
3.5 Analyses4.4 Questions
METHODOLOGY
Test of
CHAPTER FOUR: DATA PRESENTATION AND
4.5 Hypotheses
3.1 Research Design
Data
Sources of the
4.1 Presentation
3.2 Data
Population of the
4.1.2 Data Analyses
3.3 Study
Analyses of Key Research Question to Bank
i
4.2 Staf
x
3.4 Sample Size
Analyses based on data received from bank
4.3 customers
-
5.1
5.2
5.3
Summary of
FindingsConclusion
s
Recommendatio
ns
Bibliograp
hy
Appendix
38
38
39
40
46
LIST OF TABLES
Distribution of Respondents by
Tale 4.1
Gender
Table 4.1.2 Distribution of Respondents by
Age
Table 4.1.3 Distribution of Respondents According
to
Educational
Qualification
Table 4.1.4 Distribution of Respondents according
to
18
19
19
Working Experience
Table 4.1.5 Distribution of Respondents according to Position
held
Table 4.2.1 Ofering of E-banking
Services
-
20
21
22
23
23
xi
20
21
24
-
24
25
25
26
27
27
28
28
29
Bank Operation
Table 4.4.7 Negative impact between Staf Orientation on Ebanking Table 4.4.8 Negative impact of poor infrastructural
facilities
on commercial bank
operations
-
29
xii
30
31
CHAPTER ONE
INTRODUCTION
1.1
The Nigerian banking industry has witnessed a lot of changes since the
mid 1980s and this is reflected in the increased volume and complexity of
operations, increased innovations and varieties in product and services
delivery.
These development have not only been technologically driven, but have
influenced more technological advances.
Information technology, which is the foundation of modern electronic
banking, through desktop computers and terminals, provide tools for
delivery of new products and innovations characterized by Automated
Teller Machines (ATM) and Credit Cards. Information technology (IT),
through electronic banking, is rapidly changing how banking is done all
over the world.
E-service is becoming more important, not only in the area of
determination of success or failure of electronic commerce (Yang, 2001),
but also in the provision of customers with superior experience with
respect to the interactive flow of information.
Recently, however, technology has had remarkable influence on the
growth of service delivery options (Dabhollear and Bagozzi, 2002).
According to (Dabhollear, 2000) he claims that when the customer is in
direct contact with the technology, there is a greater control such as with
internet banking.
1.2
Since the inception of the use of electronic banking product in the late
1980s, banks have not made their presence felt much and this is arising
as a result of problems associated with the use of electronic banking
which includes:
1. Cost of ownership and Adoption: Cost of ownership or acquiring
electronic banking by the banks tend to e very expensive, as it
entails the acquisition of computers and telecommunication gadgets
which are usually brought from overseas, making the bank spend
more on the shipment and installation of these gadgets by the
experts, as a result, most banks could not aford E-banking.
2. Poor Orientation: The lack of knowledge about the use of the
computer by employees can also be said, as most bank stafs are
not computer literate which serves as a perquisite for e-banking
operation.
3. Lack of Infrastructure: The poor condition of power supply in the
country
as
well
as
the
unavailability
of
property
installed
Research Questions
1. How has the high cost of adoption and ownership of electronic
banking afected commercial bank operations?
2. To what extent is the orientation of staf on e-banking accountable
for commercial bank operation?
3. In what way can commercial banks improve on infrastructures of
electronic banking?
1.5
Research Hypotheses
1. High cost of electronic banking does not have a negative impact on
commercial bank operation.
2. There exist negative impacts between staf orientation on electronic
bank and commercial bank operations.
3. Poor infrastructural facilities do not have a negative impact on
commercial bank operation.
1.6
The scope of the research is limited to Enugu State. The commercial banks
in Enugu States are selected, namely:
1. First Bank of Nigeria Plc
2. Guarantee Trust Bank
3. United Bank of Nigeria
1.7
The study of this nature cannot be carried out without difficulties in the
process. One of the major limitations encountered in this work is the
scarcity of data and material; another is the problem of finance. A study of
this nature would require a lot of financial commitment in the area of the
researcher moving around and also in the area of the questionnaire
distribution.
1.9
Definition of Terms
CHAPTER TWO
2.1
Theoretical Study
institution cote processing system. Thus, the institution was the day
to day
responsibility of system administration.
2.1.5 Problems of E-banking
The following problems can be seen to be faced by e-banking according to
Ernest
and Fadiya (2002). They include:
1. Power: The situation of power must be improved to accommodate
the smooth operation of financial activities.
2. Literacy: As noted, the literate rate in Nigeria is still low especially in
the Northern part of the country. Hence, business people prefer to
keep this money in their own vault while their banks are scattered
all over the country.
3. Prevalence: Another major concern would be the risk involved
because if the process is rushed and the economy looses confidence
in the system due to high level of fraudulent activities, it would be
devastating to the economy of the country (Nigeria).
4. Infrastructure deficit: The financial infrastructure in Nigeria is not
adequate to carry the load of a cashless society, ATM points of load
of sale system, mobile banking and other mediums have to be
dramatically expanded to touch, at least, 40% of the whole
economy before any meaningful efect can be felt.
2.1.6 Solution to E-banking
Addressing the problems associated with the e-banking, every bank
must take
1.
2.
3.
4.
5.
6.
services
was
the
most
important
dimension,
followed
by
10
11
13
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
3.1
Research Design
The researcher made use of both primary and secondary sources of data
in gathering information for the study.
The primary sources of data collected by the researcher was through the
use of
1. Questionnaires
2. Oral and face to face interview
Secondary data exists inform of journals, articles, textbooks and
publications
3.3
The population used in this study covers the staf of three selected banks
operating in Enugu. The population selected was designed to obtain
adequate and diverse view pertaining electronic banking and how it aids
operations of commercial banks in Nigeria. Oral interview was used to
ascertain the number of stafs in the selected banks which totaled to 117
staf as shown below:
14
50
40
Guarantee Trust
27
117
Sample Size
The statistical formula applied to determine the sample size of the study
is
n
N
1 + (Ne)
Where
n = Sample
size
N=
Population
I = constant
e = Sample error (5%)
117
1 + 117 (0.05)
n=
n=
= 90
15
3.5
Technique of Analyses
square (X ) at 5% of significance.
16
CHAPTER FOUR
DATA PRESENTATION AND ANALYSES
4.1
Data Presentation
This section of the research is to test the data collected based on electronic
banking
as an aid to commercial bank operations in Nigeria.
Bank
Number
of Number
questionnaires returned
First Bank
30
26
34
UBA
30
26
34
Guarantee
30
25
32
90
77
13
100
Data Analyses
4.1.2
= (Oi - i)
i
Where
= Summation
Oi = Observed value
i = Expected frequency
i =
The data analysis likewise was based on the answer to key research
questions received from the various bank stafs. The key questions will ne
analyzed by the use of simple percentage analysis base don data from
bank staf.
A total of 90 questionnaires were used in the study and distributed to 3
banks while 77 were returned answered, 13 were lost. However, the
analysis
of
the
questionnaires
will
be
based
on
the
returned
questionnaires.
77 questionnaires using simple percentage and hypothesis testing will be
done using chi-square.
Presentation of Demographic Characteristics
Tale 4.1
Gender
Frequency
Percentage
Male
12
64
Female
65
36
Total
77
18
100
The above table shows that 12% of the respondents are male while 5% of
them are
female, thus, there are more of male than females.
Table 4.1.2 Distribution of Respondents by Age
Age
Frequency
Percentage
20 30
25
25
31 40
25
46
41 50
37
29
77
100
51 and above
Total
Source: Field Survey,
2013
The above table shows that 25% of the respondent are between the age
bracket of 20 30 years, 46% shows that they are 31 40 years, 29% of
them fall within the ages of 41 50years. Therefore, this goes to show
that there were more respondents between ages 31 40years.
Table 4.1.3 Distribution
of
According to
Respondents Educational
Qualification
Qualification
HND/Bs.C/BA
MSC/MBA/MA
Ph.D
Total
Source: Field Survey,
2013
Frequency
10
32
35
77
Percentage
79
11
10
100
The above shows that the respondent holding a Ph.D have 5% while
majority of 79% of the respondents have HND/Bs.C/BA, 11% of the
respondents have MSC/MBA/MA.
19
Table 4.1.4
Distributio
n
of Respondents according to Working
Experience
Number of Years
Frequency
Percentage
1 5
27
25
6 10
25
46
1
1 15
25
29
1
6 - 20
77
100
Total
Source: Field Survey, 2013
The above information shows that 25% of the respondents have a work
experience from 1-5yrs, 46% of them have worked from 6 10years, while
29% of them have worked for 11 15uears, therefore a majority of the
respondents have worked between 6 10years.
Table 4.1.5 Distribution of Respondents according to Position held
Position
Frequency
Percentage
Branch
27
36
Head of Acct/Admin
25
32
Supervisor
25
32
Total
77
100
20
4.2
The analysis of data collected will be based on the response from the
returned
questionnaire from the bank staf.
Question 6: Does your bank offer electronic banking service
Table 4.2.1 Offering of E-banking Services
Options
Frequency
Percentage
Yes
77
100
No
77
100
Total
Source: Field Survey,
2013
From the above, it can be deducted, that the banks visited ofer electronic
banking
services.
Question 7: What Electronic Banking Product is your bank
Associated with?
Table 4.2.2 Electronic Banking Service Offered
Decision
Frequency
Percentage
Electronic purse
Internet banking
22
PC banking
13
11
ATM
24
61
Telephone banking
18
21
77
100
Others (specify)
Total
Sources: Field Survey,
2013
21
From the above analysis 7% of the banks are associated with internet
banking, 11% of the banks ofer PC banking, 61% of them are associated
with the use of ATM, 21% ofers telephone banking, overall, the majority
of the banks ofered make use of ATM as an e-banking product.
Question 8: Most Customers find it difficult to access E-banking
services e.g. ATM
Table 4.2.3 Difficulty in Assessing E-banking Services
Decision
Frequency
Percentage
Strongly agree
25
11
Agree
25
75
17
14
77
100
Undecided
Disagree
Strongly disagree
Total
Source: Field Survey,
2013
The table shows that 11% of the respondents strongly agree that most
banks customers find it difficult to access e-banking services e.g. ATM
75% of the respondent agreed to the question while 14% of the
respondent completely disagreed.
22
Frequency
35
Percentage
46
Manpower
25
18
Security
17
36
Total
77
100
Frequency
Percentage
Strongly agree
55
39
Agree
12
61
Undecided
Disagree
Strongly disagree
77
100
Total
Source: Field Survey,
2013
23
The table above shows that 39% of the respondents strongly agree that Ebanking has been able to replace the physical branch banking while 61%
of the respondents agree to the above question.
The Adoption of E-banking his lead to the
increased
efficiency in the Banking
Services
Efficiency of E-banking to its increasing of bank
services
Question 11:
Table 4.2.6
Decisio
n
Frequency
Percentage
Strongly agree
25
64
Agree
25
25
Undecided
13
11
Disagree
14
14
Strongly
disagree
77
100
Total
Source: Field Survey, 2013
Question 12:
profitability
Frequency
Percentage
70
39
Agree
61
Undecided
Disagree
Strongly disagree
77
100
Strongly agree
Total
Source: Field Survey,
2013
24
From the above table, 39%of the respondents strongly agree that ebanking has increased banks profitability while 61% of the respondents
agreed that e-banking has increased banks profitability.
4.3
Frequency
Percentage
Male
40
57
Female
37
43
Total
77
100
25
Frequency
Percentage
20 30
35
30
31 40
25
43
41 50
17
10
77
100
51 and above
Total
Source: Field Survey,
2013
The above table shows that 80% of the respondents are between the age
of 20 30 years, 10% of them are between the age bracket of 31 40
years while the remaining 10% of them are between 41 50years.
Therefore, we have more respondent between the age bracket 20 30
years.
Table 4.3.3
Distribution of Respondents
Qualificatio
n
Qualification
according
Educational
Frequency
Percentage
SSCE/GCE
25
17
OND/NCE
25
13
MSC/MBA
13
Ph.D
Total
77
100
B.Sc/BA
26
The above table shows that 17% of the respondent hold a SSCE/GCE
certificate, 3% of the respondent have OND/NCE, 61% of the respondent
have B.Sc/BA/HND, 13% of the respondent have B.Sc/BA/HND, 13% of the
respondents have MSC/MBA degrees while non of the respondents have a
Ph.D.
4.4
Frequency
Percentage
Yes
77
100
No
77
100
Total
Source: Field Survey,
2013
The table above shows that 100% of the respondents know about ebanking.
27
Table 4.4.2
Decision
Frequency
Percentage
Strongly agree
10
53
Agree
67
47
Undecided
Disagree
Strongly disagree
77
100
Total
Source: Field Survey,
2013
The table above shows that 53% of the respondents strongly agree that Ebanking has led to improved service delivery in banks while 47% of the
respondents agree to the above question.
28
Question 15:
Table 4.4.3
Decisio
n
Frequency
Percentage
Strongly agree
40
57
Agree
25
40
Undecided
12
77
100
Disagree
Total
Source: Field Survey, 2013
From the above, 57% of the respondents strongly agree that e-banking
has lead to the reduction in waiting time experience in banks. 40% of the
respondents agree to the above question while 3% of the respondent
undecided.
Question 16:
Frequency
Percentage
Yes
77
100
No
77
100
Total
Source: Field Survey,
2013
The above information shows that 100% of the respondents have been
making use
of E-banking products very often 37% and 7% less often.
29
Question 17:
Frequency
Percentage
Very often
30
56
Often
25
37
Less often
22
Not at all
77
100
Total
Source: Field Survey, 2013
From the above table, 50% of the respondents strongly agree to the
question while 20% agree, 20% are undecided and 10% disagree to the
above question.
Question 18: High Cost of Electronic Banking does have a
Negative Impact on Commercial Bank Operation
Table 4.4.6
Decisio
n
Strongly agree
Agree
Undecided
Disagree
Impact of E-banking
Negative on
Operatio
n
Commercial
Bank
Frequency
50
Percentage
50
10
20
20
10
10
Strongly
disagree
Total
77
100
30
From the above table, 20% of the respondents strongly agree to the
question, while 20% agree, 40% are undecided and 20% disagree of the
above question.
Question 19:
Table 4.4.7
Decisio
n
Frequency
Percentage
Strongly agree
40
20
Agree
10
20
Undecided
20
40
Disagree
20
Strongly
disagree
77
100
Total
Source: Field Survey, 2013
From the table above, 20% of the respondents strongly agree to the
question, while 20% agree, 40% are undecided and 20|% disagree to the
above question.
31
Question 20:
Table 4.4.8
Decisio
n
Frequency
Percentage
Strongly agree
40
20
Agree
10
20
Undecided
20
40
Disagree
20
Strongly
disagree
77
100
Total
Source: Field Survey, 2013
4.5
Test of Hypothesis
Hypothesis 1:
H0: High cost of electric banking does not have a negative impact on
commercial bank operation.
H1: High cost of electric banking does have a negative impact on
commercial bank operation.
32
Decision
Frequency
Percentage
Strongly agree
50
50
Agree
10
20
20
10
10
77
100
Undecided
Disagree
Strongly disagree
Total
Response option
Oi
Oi i
(Oi - i)2
(Oi - i)
i
Strongly agree
50
15.
4
34.6
1197.16
77.738
Agree
10
15.
4
-5.4
29.16
1.8935
Undecided
15.
4
-8.4
70.56
4.5231
Disagree
10
15.
4
-5.4
29.16
1.8935
Strongly disagree
15.
4
-15.4
237.16
15.203
Total
77
101.2511
X = (Oi - i)
i
Where
X = chi-square value
Oi = observed frequency
33
i = expected frequency
= summation sign
Level of significance = 0.05
Degree of Freedom = (R 1) (C 1)
(5 1) (2 1)
41=4
The calculated leave is 101.2511 while the critical value X
0.05. Chi-square table is 9.49. The calculated value of X
the table value X
2
(X
for 4.dF at
is higher than
> X ).
Decision
2
34
Decision
Frequency
Percentage
Strongly agree
40
20
Agree
10
20
Undecided
20
40
Disagree
20
Strongly disagree
77
100
Total
Oi
Oi i
(Oi - i)2
(Oi - i)
i
40
15.
4
24.6
605.16
39.296
Agree
10
15.
4
-5.4
29.16
1.894
Undecided
20
15.
4
-4.6
21.16
1.374
Disagree
15.
4
-8.4
70.56
4.581
Strongly disagree
15.
4
-15.4
237.16
15.203
Total
77
Response option
Strongly agree
X = (Oi - i)
i
62.348
Where
X = Chi-square value
Oi = Observe frequency
35
i = Expected frequency
= summation
Level of significance = 0.05
D.F = (R 1) (C - 1)
1=(5 1) (2 1)
2=4 1
3=4
2
The calculated value is 62.348 where the critical value X for 4d.F at 0.05
2
chi-square table is 9.49. The calculated value of X is higher than the table
value X
(X
>X )
Decision
2
36
Decision
Frequency
Percentage
Strongly agree
40
20
Agree
10
20
Undecided
20
40
Disagree
20
Strongly disagree
77
100
Total
Response option
Oi
Oi i
(Oi - i)2
(Oi - i)
i
Strongly agree
40
15.
4
24.6
605.16
39.296
10
15.
4
-5.4
29.16
1.894
Undecided
20
15.
4
-4.6
21.16
1.374
Disagree
15.
4
-8.4
70.56
4.581
Strongly disagree
15.
4
-15.4
237.16
15.203
Total
77
Agree
X = (Oi - i)
i
Where
X = Chi-square value
62.348
Oi = Observe frequency
37
i = Expected frequency
= summation
Level of significance = 0.05
D.F = (R 1) (C - 1)
1=(5 1) (2 1)
2=4 1
3=4
2
The calculated value is 62.348 where the critical value X for 4d.F at 0.05
chi-square table is 9.49. Based on the decision rule, we reject the null
hypothesis.
In other words, we accept the alternative hypothesis H1 which states that
poor infrastructural Facilities does have a negative impact on commercial
bank operation.
38
CHAPTER FIVE
SUMMARY OF THE FINDINGS, CONCLUSIONS AND
RECOMMENDATIONS
5.1
This study was carried out in order to assess electronic banking as an aid
to commercial banking operation. The general introductory aspect sheeds
more light on the essentials of electronic banking. Many literature and
academic publication from diferent authors on e-banking products were
used in the course of this research. The researcher, based on the analysis
of returned questionnaires, evidence was shown that electronic banking
plays a major role in aiding of commercial bank operations in Nigeria, as it
goes a long way in improving banks efficiency and competitiveness so
that the existing and potential customers can benefit from a greater
degree of convenience in efecting transactions.
5.2
Conclusions
Recommendations
In view of the finding from the research work, the following ways were
recommended through which e-banking can aid commercial banking
operations in Nigeria:
1. All banks should utilize information technology to render services
that meet the genuine need of customers and if there is a change in
the customers lifestyle, the bank should change along rapidly.
2. Given that e-banking facilities depend largely on electric power
supply, it becomes difficult to maintain computer and other
information technology equipment used by the bank. Hence, the
government
and
private
sector
investment
should
focus
on
efectiveness
of
electronic
banking
which
includes
41
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Agboola, A. A. (2003). Information Technology, Bank Automation and
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(3):215-222.
Audu, A. (2010). Efect of Electronic Banking Facilities Employment Sector
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Alangrenen, S. (2007). The Age of Turbulence: Adventures in a New
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42
APPENDIX
QUESTIONNAIRE FOR BANK STAFF
Instruction: Please Tick in the Appropriate Box
1. What is your sex?
1. Male
2. Female
2. What is your age (in years)?
1. 20- 30
2. 31 40
3. 41 50
3. What is your level of education?
1. HND/BSC
2. MSC/MBA/MA
3. Ph.D
4. What is your work experience (in years)
1. 1- 5
2. 6 10
3. 11 15
4. 16 20
c. Supervisor
6. Does your bank ofer e-banking services?
1. Yes
2. No
7. What e-banking product is your basic associated with?
1. Electronic purse
2. Internet banking
3. PC banking
4. ATM
8. The development of e-banking in Nigeria is very low
1. Strongly agree
2. Agree
3. Undecided
9. E-banking does improve the banker/customer
relationship
1. Strongly agree
2. Agree
3. Undecided
10. E-banking has been able to replace the physical branch
banking
1. Strongly agree
2. Agree
3. Undecided
4. Disagree
5. Strongly disagree
11. E-banking has increased bank profitability
44
1. Strongly agree
2. Agree
3. Undecided
4. Disagree
5. Strongly disagree
12. Such increase efficiency has led to overall cost reduction for bank
1. Strongly agree
2. Agree
3. Undecided
4. Disagree
5. Strongly disagree
13. The adoption of e-banking his contributed to improvement of bank
services?
1. Strongly agree
2. Agree
3. Undecided
4. Disagree
5. Strongly disagree
14. E-banking has increased back profitability
1. Strongly agree
2. Agree
3. Undecided
4. Strongly disagree
5. Disagree
15. Nigerian banks lack the infrastructural?
45
1. Yes
2. No
46