Orange County Convention Center

Orlando, Florida | May 15-18, 2011

Extending QM Notifications with Subscreens

Chris Seitz
Sr. SAP QM Consultant
Enowa Consulting

[ Agenda

Overview of notification process Pharma product issue

Configuration for custom screen areas
User exits to build screens and process logic
Append structures for adding fields
Activating user function codes
Generic Object Services example
Action box configuration
Badi example during save
Learning points
Return on investment
Best practices

Real Experience. Real Advantage.

[ Notification Process Overview - Flowchart

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[ Notification Process Overview Example Key Drivers

Confidentiality of reporter contact information

In some cases, no material or SAP customer
Ability to confirm that findings have been reviewed
Ease transition from old system users new to SAP
Explicitly document certain checks such as batch review
Make sure system meets FDA Audit requirements
Quick replacement for out-of-support stand-alone system

Real Experience. Real Advantage.

[ Notification Process Overview Design decisions

Use workflow with IQS12 to simplify investigational input

Manage confidential data in append fields
Manage FDA requirements in append fields where appropriate
Use custom screen areas to simplify screen input
Make sure that any development is upgrade compliant
Create prototype for analysis within 2-week timeframe

Real Experience. Real Advantage.

[ Notification Process Overview Main Screen QM02

Standard SAP
Elements

Custom Screen Area

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[ Process Overview Task processing in QM02

Custom Screen Area

Real Experience. Real Advantage.

[ Process Overview WF Task processing IQS12

Custom Screen Area

Real Experience. Real Advantage.

[ Notification Process Overview Task Screen

Data Transferred back
to Header upon Saving

Real Experience. Real Advantage.

[ Notification Process Overview Task Screen

Data Transferred back
to Header upon Saving

Real Experience. Real Advantage.

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[ Configuration of Screen Areas Activities

Activate User Exit QQMA0001- User Subscreen for
Notification Header (Screen 100 is default blank screen)

Activate User Exit QQMA0011- User Subscreen for Additional
Data on Task 3 lines (Screen 100 is default blank screen)

Customize Extended View: Tabstrips and Screen Areas

Customize Notification Header and Screen Areas

Activate User Exit QQMA0003- "User data" Function in
"Goto" Menu if function codes are needed.

Extend Append Structures for QMEL, QMSM, QMFE

Activate Notification Save Badi

Real Experience. Real Advantage.

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[ User Exit for custom screen areas - Header

Code to adopt subscreen changes

Subscreens
0100 blank
Others - active

Real Experience. Real Advantage.

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[ User Exit for custom screen areas - Task

Subscreens
0100 blank
Other - active

Real Experience. Real Advantage.

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[ Customizing Screen Areas for Header Tabstrip

Linking
Subscreen
to Tabstip

Real Experience. Real Advantage.

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[ Customizing Screen Areas for Task Overview

Linking
Subscreen
to Tabstip

Real Experience. Real Advantage.

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[ Customizing Header Screen Areas

Subscreen
in Task
Processing
(3 lines)

Real Experience. Real Advantage.

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[ User Exit for function code

User Function Code to process

Attachment list directly

Real Experience. Real Advantage.

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[ Append Structures for adding fields - QMEL

By Adding Custom fields to a QMEL append

Structure, they are automatically extended to the
underlying data structures that are available during
notification processing.

Real Experience. Real Advantage.

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[ Append Structures for adding fields QMEL contd

Real Experience. Real Advantage.

19

[ Append Structures for adding fields QMSM

Same is true for QMSM, QMFE, QMMA they also

transfer to Processing structures automatically

Real Experience. Real Advantage.

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[ Generic Object Services Example linking an F-code

Button only shows up
if attachments exist

Real Experience. Real Advantage.

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[ Generic Object Services Example screen layout

Screen links button to f-code

Real Experience. Real Advantage.

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[ Example Badi Code Task data move to header

Set filter to determine when code is executed

Real Experience. Real Advantage.

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[ Example Badi Code Task data move to header contd

Badi is even accessed during defects recording,

unlike older user exits
Real Experience. Real Advantage.

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[ Action box Configuration - Uses

Communication
Tracking activities
Material movements
Sales order creation
Regenerate CoA
Launch workflows
Use function group
QM06 as template

(In some cases,
forms are hard
coded)

Real Experience. Real Advantage.

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[ Action box Configuration Example Functions QM06

Real Experience. Real Advantage.

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[ Learning Points

Custom screen areas can enhance usability and comfort

Satisfy legal, process requirements directly without trying to
change the business process to match SAP

Allow for input into transaction design process without
breaking the development bank

Perilous to move away from standard, like SAP address
management where does the migration to Z-code stop?

Action box can help streamline transaction strings

Real Experience. Real Advantage.

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[ Return on Investment

Notification development offers an alternative to best of breed
solutions (systems like Trackwise), which required redundant
support structures and licensing

Integration to score-carding, reporting, feedback to the design
process, easier to achieve with one data source.

Real Experience. Real Advantage.

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[ Best Practices

Development can be done in an SAP compliant way, minimizing
issues with patching/upgrading and keeping SAP support in
place.

Using notifications leverages investment in SAP & support

Workflow integration can be used to facilitate participation by
infrequent users

Real Experience. Real Advantage.

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[ Key Learnings

User subscreens are easily implemented with minimal coding.

Notifications provide flexible approach to managing event
driven processes

Integration to other SAP components can be leveraged
through action box integration

Real Experience. Real Advantage.

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Thank you for participating.

Please remember to complete and return your
evaluation form following this session.
For ongoing education in this area of focus, visit www.asug.com.

SESSION CODE: 2811

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