2004 Business Communications

2004 SLC Business Communication
Indicate whether the sentence about communication is true or false. Mark A if the statement is True or B if the statement is False.
1. The disadvantage of using visuals in an oral presentation is a. True
b. False
that the audience will spend time looking at the material
and less at the speaker.
2. Adding an interesting fact, anecdote, or joke to get the
a. True
b. False
audiences attention are good strategies to use when giving
a speech.
3. Use of eye contact will distract the audience from the
a. True
b. False
speakers intended message.
4. Too much rehearsal will rob an oral presentation of
a. True
b. False
spontaneity, which is important for maintaining audience
interest.
5. The average person is about 40 percent efficient when
a. True
b. False
using listening skills.
6. A critical listener accepts or rejects the presentation based
a. True
b. False
on the evidence offered.
7. If your speech is well written, body language is not
a. True
b. False
important.
8. A nonverbal symbol that could accompany a verbal
a. True
b. False
message is space.
9. An ineffective listening technique is note taking.
a. True
b. False
10. The indirect order for organizing a business letter is the
a. True
b. False
best model to use when writing a good news letter.
11. If you pass off another persons ideas as your own when
a. True
b. False
writing your speech, you are plagiarizing.
12. When responding by e-mail to an e-mail message asking if a. True
b. False
you will attend the July 3 meeting, a response of yes is
all that is needed.
Mark the correct answer on your answer sheet for each of the following questions.
13. A phrase or sentence that cannot be understood literally is
a. jargon.
b. syntax
c. an idiom.
14. Sending mass, unsolicited e-mail messages is called
a. charging.
b. shouting.
c. flaming.
15. An effective listener uses empathy, which means the
a.shows sympathy to the
b. understands what the
c. shares his/her thoughts.
listener
speaker.
speaker has experienced.
Indicate whether the sentence or statement is grammatically correct by marking A or grammatically incorrect by marking B.
16. Both of Johns brother-in-laws are in the military.
a. grammatically correct
b. incorrect
17. My assistants, along with the company comptroller, works a. correct
b. incorrect
overtime on this project.
18. Nine hundred dollars is a generous amount for the
a. correct
b. incorrect
scholarship.
19. Mitch Chaffee, who is our best network specialist, will
a. correct
b. incorrect
attend the seminar.
20. The Kimberly-Clarke headquarters have been moved to
a. correct
b. incorrect
Texas.
Page 1
d. an acronym.
d. spamming.
d. asks questions.

21. Two MDs arrived at the accident scene.
a. correct
b. incorrect
22. Tim or John have the authority to punish offenders.
a. correct
b. incorrect
23. We heroes deserve medals for combat valor.
a. correct
b. incorrect
24. I felt very bad about Joannas illness.
a. correct
b. incorrect
25. Neither Mr. Reiche or the faculty wants to see you fail.
a. correct
b. incorrect
26. He split his winnings between the three of us after the race a. correct
b. incorrect
was over.
27. It is real important that I speak with Maria.
a. correct
b. incorrect
28. The assistant took the report off of the presidents desk.
a. correct
b. incorrect
29. Two attorneys-at-law have offices in the Brock Building.
a. correct
b. incorrect
30. You may lay down if you are feeling dizzy.
a. correct
b. incorrect
31. Logan enthusiastically told us how this seminar was
a. correct
b. incorrect
different than other seminars.
32. It is essential that we effect an immediate improvement in
a. correct
b. incorrect
sales.
33. I need to quickly make the decision.
a. correct
b. incorrect
34. He isolated a bacteria with the microscope.
a. correct
b. incorrect
35. The expert works effectively and with speed.
a. correct
b. incorrect
The following groups of words may contain from 0 to 3 misspelled words. Indicate the number of misspelled words in each line.
36. accesible; attourney; dependent
a. 0 misspelled words
b. 1 misspelled word
c. 2 misspelled words
37. existence; privilege; noticeable
38. sufficient; acquaintance; refrence
39. feasible; possession; accommodate
40. questionaire; successive; recommend
41. sergeant; nineth; calendar
42. supersede; analysis; accummulate
43. facsimile; occurrence; conscientious
44. fiscal; irrelavent; resum
45. harrass; persistant; pertanent
46. abundent; itinerary; manageable
47. efficient; brochure; restaurant
48. committee; attendence; maintenence
49. continuous; advertise; achievement
50. analisis; truly; conceive
51. bankrupsy; sley; recognize
52. defendant; dilemma; embarrass
53. disappoint; license; illegal
54. catelogue; cancelled; interceed
55. collegial; accompaniment; transcendant
Indicate the number of capitalization mistakes in each sentence.
56. Mr. Schwartz lodged at the Hotel Claremont, located just
a. 0 mistakes
b. 1 mistake
c. 2 mistakes
off Highway 51, in Room 12.
Page 2
d. 3 misspelled words
d. 3 mistakes

57. Read Pages 221-305 in David Copperfield by Wednesday a. 0 mistakes
b. 1 mistake
morning.
58. The novelist Theresa Torres and Governor Louis Ramous
a. 0 mistakes
b. 1 mistake
were waiting for the results of the Pulitzer prize winner.
59. The corporate headquarters for Kelcey publishing
a. 0 mistakes
b. 1 mistake
company is in the south near Jackson, Mississippi.
60. He asked, what percent of the pacific rim is in the western a. 0 mistakes
b. 1 mistake
hemisphere?
Mark A if the number usage in the following sentences is correct; mark B if the number usage is incorrect.
61. A 2-ounce packet sells for $6; a 6-ounce packet, $11.
a. correct
b. incorrect
62. The department store is offering a 40% discount.
a. correct
b. incorrect
63. Mrs. Chan received 160 2-inch samples.
a. correct
b. incorrect
64. Our department spent $57.00 for resources and 98 cents
a. correct
b. incorrect
for a pen.
65. Around thirty-five employees complained to the
a. correct
b. incorrect
supervisor.
Mark A if punctuation is used correctly; mark B if the punctuation is used incorrectly.
66. Carl Brockman, Jr. is the first speaker on the program.
a. correct
b. incorrect
67. He said, Let me help you perform the end of the month
a. correct
b. incorrect
audit.
68. William M. Schutte, PhD., edited Personal Integrity.
a. correct
b. incorrect
69. John led the city band, he has been doing it for years.
a. correct
b. incorrect
70. Being a handsome intelligent man, Christopher impressed
a. correct
b. incorrect
the committee members.
71. President of the Board Ronald Sisko arrived yesterday, or
a. correct
b. incorrect
so Im told.
72. The departments supervisor has one major rule: Dont be a. correct
b. incorrect
late!
73. Dawn Narron won a first class ticket to Haiti.
a. correct
b. incorrect
74. The plumber, and of course, the electrician looked for the
a. correct
b. incorrect
cause of the problem.
75. When they arrive at the airport (around 6 pm) George will
a. correct
b. incorrect
meet them.
76. She is highly qualified for the job; for example, she has ten a. correct
b. incorrect
years experience as a research analyst.
77. Prunes, peaches, dates, etc. have been dried for shipping.
a. correct
b. incorrect
78. During July you can send all contracts to me at 4913
a. correct
b. incorrect
Pleasant Street, Marietta, GA 30031, or you can ask my
assistant to forward them.
79. My assistant has three important duties: attending all
a. correct
b. incorrect
meetings, writing the minutes, and sending out notices.
80. They remained at work late, therefore, they were able to
a. correct
b. incorrect
complete the project.
Page 3
c. 2 mistakes
d. 3 mistakes
c. 2 mistakes
d. 3 mistakes
c. 2 mistakes
d. 3 mistakes
c. 2 mistakes
d. 3 mistakes

81. We were all impressed by her can do attitude.
a. correct
82. Lets get the advice of Mark Stern who has in-depth
a. correct
experience with all types of computers.
83. Why dont you look at the attached list of tasks, and then
a. correct
lets discuss which tasks you would like to do.
84. It is not too late to place an order, is it?
a. correct
85. Several years ago I was transferred from Topeka, Kansas
a. correct
to London, England.
Select the most appropriate answer and record the letter on your answer sheet.
86. Toni remarked that Pats scarf __________ her coat.
a. complimented
87. The group prepared to __________ the neighborhood.
a. canvas
88. Every member of the ___________ agreed on the new
a. counsel
proposal.
89. The program leader will try to __________ all participants a. ensure
leave with a complete understanding of the subject.
90. The report was published every six months or on a
a. biannual
__________ basis.
Using the following key, indicate the number of errors in each line.
Use open punctuation for the letter.
91. Feburary 30, 2003/Mrs. Kay Allford/2400 Mouse
a. 0 errors
Lane/Rye, N.Y., 02112
92. Dear Ms. Alford:
a. 0 errors
93. What will you do when the well runs dry. This refrane
a. 0 errors
94. is herd oftener these days as the Federal Reserve tightens
a. 0 errors
interest rates.
95. Last Resort Consolidators can help. In just 30 days we can a. 0 errors
96. take seven of your high interest credit cards and cut your
a. 0 errors
interest
97. by 1/3! This will be the 1st card that you can trust.
a. 0 errors
98. Thank you for giving us the opportunity to be of service.
a. 0 errors
99. Respectfully Yours
a. 0 errors
100. Joan Wilkins/Sales manager/tks/Enclosure:/cc: Randy
a. 0 errors
Rasmussen
Page 4
b. incorrect
b. incorrect
b. incorrect
b. incorrect
b. incorrect
b. complemented
b. canvass
b. council
b. insure
b. biennial
b. 1 error
c. 2 errors
d. 3 or more errors
b. 1 error
b. 1 error
b. 1 error
c. 2 errors
c. 2 errors
c. 2 errors
d. 3 or more errors
d. 3 or more errors
d. 3 or more errors
b. 1 error
b. 1 error
c. 2 errors
c. 2 errors
d. 3 or more errors
d. 3 or more errors
b. 1 error
b. 1 error
b. 1 error
b. 1 error
c. 2 errors
c. 2 errors
c. 2 errors
c. 2 errors
d. 3 or more errors
d. 3 or more errors
d. 3 or more errors
d. 3 or more errors
Page 5
2003 FBLA BUSINESS COMMUNICATIONS ANSWER KEY
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
B
A
B
B
B
A
B
A
B
B
A
B
C
D
B
B
B
A
A
B
A
B
A
B
B
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
B
B
B
A
B
B
A
B
B
B
C
A
B
A
B
B
B
A
B
D
B
A
B
A
B
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.
74.
75.
C
A
A
C
B
A
B
B
D
D
A
B
B
B
A
B
B
B
B
B
A
A
B
B
B
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
87.
88.
89.
90.
91.
92.
93.
94.
95.
96.
97.
98.
99.
100.
A
B
A
A
B
A
B
A
A
B
B
B
B
A
A
D
C
C
C
B
C
C
A
B
C

2004 Business Communications

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

2004 Business Communications

Uploaded by

Copyright:

Available Formats

2004 SLC Business Communication

2004 SLC Business Communication

2004 SLC Business Communication

2004 SLC Business Communication

2004 SLC Business Communication

You might also like