Knowledge and knowledge-based national civil

servants

Knowledge of private
enterprise informatization
strategy

1999. 6.
Kim duck Yong

Knowledge of private
enterprise informatization
strategy

contents

A change in history
Knowledge and information
The change of the media
Data, information, knowledge
In the knowledge society
Knowledge management practices
Preparing for the knowledge society

Education in Iran Originally everyone boring and no fun is provided. No

matter how Interesting content, even if you are studying , just tedious
and boring work. So so easy and fun, try to configure the was.
Instructional Books-as- article writing rather than just comfortable and
fun to read the distance to make the idea as you have configured, but
the topic is very hardand complex to win whenthe statement is
somewhat boring part You are. In addition, The last subject, so some of
the contents of the previous content and be redundant to that first time
on the subject as well as also now, the world is changing in the new
birds and change aspects for attention increased understanding helps
Our hope is that you will expect.

change in history

" Air Just like a late-night curfew on mainlining wanted to Saturday

weekend missed the drama. However, there is no Phil to dothe
worrying. I want to select the desired time can be seen as the
heart of the program, because it is. Select the name of the
movie is the drama, or with the remote control. If you do not
know the title of the talent I could find a list with the name of an
actor. For example, pressing on the screen, the selection
method title, actor name, Director name, Publisher , etc.
appears when you select the name of the actress, and actor list
of names appear alphabetically. Another actress Park you want
in the name of learning**if you choose to Park**appears with a
list of all movies starring watch the fees per each movie is
shown. If you choose the movie you want is now. Then, at the
end of the month, watch my credit card bill in telephone charges
fees are charged. If you dare There is no need to see the video,
comp. Also, watch a movie in the midst of a favorite movie
scene of clothes or take a moment to stop by when you have a
product you can click your mouse to go to the Mall and not the
desired product can be purchased in the room. "
More upcoming imagine reality will simply draw pattern. Already
have a significant part of the running.
Always at the same time the world is always changing.
However, Al "Empty 'of change the Toffler speed'of 'direction'and
is totally different, sometimes even more important implications.
Do not grasp the truth for 'adaptability'cannot succeed in any
effort that you want to understand." Said. The speed of recent
change too scary underway because the pace of change at a

pace about a significant burden, we cannot have. But at the

same time should they become tiresome. How the world has
changed and one day in the life of my routine now will occur nor
interfere with, again, the world is always changing, I think Iran
will be easy to get because it's tiresome.
Cavalier problem.
For a change, rather than adapted from nonchalance is more
important. Some people's apathy undermines the development
across the Organization and further is because the social
imbalance. Revealing the specific reasons behind the scenes,
but in order to build a knowledge society through the sharing of
knowledge about change adaptation seem not only me,.
Moreover, so far the changes have happened in the future
compared to the big change happen just a readiness exercise in.
With the introduction of the computer and communication to
meet the multimedia era, the area of the study of different
industry sectors and the emergence of new sectors and by
combining, in the past, not so much interested in the field
should also highlight the novelties attract all of a sudden. I have
severe ups and downs of the popular College Department.
Information quickly, the world is already becoming one global
village. Areas beyond the boundaries of time, communication
possible throughout the virtual world-wide real-time
communication in all areas of space competition is to develop a
working relationship.
The digital world the influence caused by missing or belatedly
reaching an important opportunity missed will result in serious
suffering results penalized me. Therefore, he is responsible for

the technology in the global competition should understand the

important role.
On the other hand the beginning of country and enterprise in
modern society, and the private key of the production elements
and competitive 'knowledge'has turned into. Globally,
'knowledge industry'= blue-chip companies that are going to
spread awareness. Armed with the knowledge enterprises, in
other words knowledge companies can give you a first-class
corporate locations, armed with the knowledge that only one
country was able to take the place of the developed world.
96 OECDin the future society of the year `a knowledge-based
economy(Knowledge-Based Economy) was declared.
Industrial society as a new paradigm to replace the proposed
would be a knowledge-based economy. OECDis called the
knowledge economy this report on `land of opportunity' that is
the country that pioneered the `knowledge country'is 21century
is to point out that it would be a winner.

Technological advances and the sequential development of the history of

most part, but , Sometimes, the invention of printing in black and white lik

the default order of the world, in some cases, that has changed radically .

rapid change of aspect currently underway will be how the regulations ? Is

small technological advances , Big changes in your life or another load '
Revolutionary changes ' Accreditation?

Part payment forthcoming in front of us between current changes in expre

hard to figure out properly against the sake would not only has no idea ho
is eoryeobgiman.

Wu Line , Learn why directions of change and he must understand the siz

How to adapt so that it can be counted is because they . It's like what urb

ago I got a map of the city in addition to the close quarters the way difficu

sometimes to commit grave errors The possibility of There are . Therefore,

world from the mind, mind maps to get to fix themselves. . In other words
transition of the paradigm of the century is when you need it.

Paradigm shift is necessary in order to have an understanding of the histo

mankind . Hanging out of a tremendous history, rather than from the real
little things we can move closely.
There was a time when Meteor film Kinky saga popular changes boosted

It's not a job for the two missing. Good job, a lot of the main Edition could

ago. The day before yesterday I was patronizing stuff out until now, it's no
see in the vicinity of used goods is not one of the two ways.

In contrast, appears often in popular job a new job . 10 After years of prom
best of the chefs would be those who predict the job futures studies.

Station The meaning of the scholars differ per person per.

The East is full of history and technology, called the methods used by Sim

Scam ' And , West Greece is known as the father of history, Herodotus wro

History ' If you go with Toynbee is ' A study of history ' In < Challenge and r

By introducing the principle that the birth of civilization , Growth , The dec

To clarify the cyclic process of dismantling the decline , In the process of d

a handful of creative minority that the prevailing notion was interpreted t

of witchcraft . Generally speaking in the history books in school I learned h

primarily centered around a power move, one of the Chronicles was a fac

Changes to a section of the book or page history all of a sudden was thou
an entirely different world changing.

Jung Boy mad society, in the digital age, multimedia,

knowledge-based, knowledge revolution, new intellectuals, such

as recently featured in almost every day are often a term. Often

the term is not very difficult to contact because they seemed to
know the words, but when you say the exact meanings and
concepts, it is true that that is not so easy. There are also a lot
of terms you are associated with, frankly, I hate having hair is
sick and you continue to receive attention. Though it is quite
studied oil and had the audacity to feel like all of a sudden
become ignorant of the lagging should have. Internet,
PCCommunications, E-MAIL, Web site, cyber-space, Cybersinger, venture, computer games, virtual reality, data bases,
etc., for instance, know everything now seems to be to learn to
see down the road, I don't know how to apply that exact concept
or are real.
Domain, Protocol, TCP/IP, HTML, experts view a very basic
words, but for those who do not use the Internet upside down
are very unfamiliar with the terminology.
However, not all people do not need to learn all these details.
For a long time, have lived with the knowledge society and the
agriculture industrialization of society people are now also gain
new expertise is not so simple,.
Professional knowledge is more important than understanding
about the change of an era that is a paradigm shift. Therefore,
book, newspaper, magazine, RADIO, TV, telephone, COMPUTER ,
etc. last deep into our lives and some of the communication
media shall be first understand their correlation. In addition,
some with a lot of obscure some important terms should be to
figure out the correct concepts of.

However, it does look good in the book history of the general populace liv

example, in the Korean Goryeo dynasty era changed as farming Were don

of the people all of a sudden Will change to Did . Rather a change in cultur
relating to the tool or to the public life to change..

The repetition of the needs and satisfaction (Need & Satisfaction)

Therefore, I dare not historians ' It is a repeat of the history needs and sat

Said regulations. . What kind of life ' Need ' To ' Satisfaction ' New to ' Techn

stuff ' This is the development of . It is developed to satisfy in the first plac

needed parts , He was satisfied with the new status is unexpected new ' N

ask . No need to go out and get the satisfaction for any one part to other a

affected , The ripple effect of that world order changed my life quite often
to set the structure of the.

No need to go out and get the satisfaction for any one part to other areas
The ripple effect of that world order changed my life quite often, which is

structure of the . For example, the invention of the automobile road expan

extension of the road and the needs of the packaging the packaging is to

signal control system , He leads without the end repeat . In addition, the in

shall require a breathalyzer car and will not have . Due to the advent of th

because of the social change 1890 The United States Congress ' When you

to buy mandatory caps ' The legislative proposal will be raised to an exten

Typewriter is to come into the society women were important instruments

the fact , A small change in the world order will be significantly changed t
structure of my life put you can see.

In other words, it is not a simple historical facts and their understanding o

correlation is important.

Gold Genus typeface typography and the steam engine is the brainchild r

tremendous changes in human history . These two were to crumble due to

system in agricultural industrialization in society was to change as a socie

Of course there are many other causes of this era came together, but it w

cause of industrialization will not be able to think of . If the development o

if it weren't for the Marco Polo of the travels of Marco Polo is widely read h
colum also would read the book booth . It was colum found the Americas,

did not occur and as of now, the United States and other countries will be

of . In other words, steam organs and typography to get time and space c

was people and culture exchanges and fast . The newly-born people living

environments are increasingly being before him living habits and thought
values is different.

 Knowledge

and information

Information, and knowledge of the issues related to the

environment are often still do not identify those entities
specifically if they are exposed to a lot. And the knowledge
revolution, knowledge management, the term neo-intellectuals
and on the other hand, the computerization of information, such
as the term has been used to blend with each other.
Glossary of terms that would be too difficult to scientifically
approach seems but communicate with each other amicably and
make sure you understand the concepts more easily accessible
content because it's a way to clean up the meaning of the term
for a while should you wish to. However, every variety of
scholars claim that the doctrine may vary, so you should
consider that part.
The word of knowledge and information is different, but closely
tied to the development of each other recently, and because
there can be a somewhat chaotic. Information, knowledge and
the means to identify the concept of another shall be oriented.
Information networking, digital, multimedia, etc. in other words
must be to understand the changes in communication media,
knowledge, data, information, knowledge, wisdom, etc., should
be interpreted to mean..
Recent global change two key, one of the first developments in
information and communication technology information,
multimedia, and produced the second knowledge element angry
core will be. This was the cause of change at the same time, two
other developments are the results in the interaction , and is
going to change the history of the world

Therefore, in terms of understanding the flow of these two

changes should you wish to take advantage of the commentary.
The

change of the media

Books, newspapers, magazines Is the print media for large

number of1, and the types of information worth noting that
unilateral. Writing in a limited space, such as a picture, picture is
still in the form of information. In order to be passed to that
material(paper)shall be communicated in the form of.
RADIO, TV Is the propagation medium. Language and music,
sounds, and TVare passed across time and space until the
movie. The shape was changed to propagate back to the
original form of information play. Nevertheless a number of onesided for onedelivery format. 1a number of one-sided type of
pass for industrialized society is characterized by universal.
Phone The RADIO, TVand appeared in a similar period of human
life very convenient and played an important role, but in
contrast to the universal features, industrialisation society '
1versus 1bi and pass on information that forms a selective'has.
Therefore, the mass media that is not classified as a
communication called the broadcast.
COMPUTER It is not the original communication media. Great
inventions and bring many changes in your life, but it was not
information delivery tool. Stores information for calculations and
operations, and remember the features of information writing
dredging, have expanded the feature pictures and music to your
computer to play even if you don't have the function of
broadcasting or communications did.

By the way, is not a function of mass media met with phones

and computers. This is a computer-to-computer network namely
communication.
This is analog and digital, digital compression, network,
multimedia, database, etc., there are a few important terms
should be understood.
Analog and digital
Analog is a continuous state of the form is a form of digital
figures the discontinuous. These expressions are difficult to
understand the difference between analog and digital. Think it's
easy to write by hand painted, printed or duplication, Photo,
film, print the information in the form of a substance, such as a,
and has been directly converted to the propagation of sound or
video, audio, or video delivered with magnetic tape all of the
saved state is an analog form. As a matter of goodness or more
easily touched all things analog are defenseless by any stretch.
Digital convert these things would be easier if you understand
the binary system of numbers I do not know. For example, if you
represent changes in temperature, due to the variations in
temperature change of time continuous curve to draw this is the
analog format. On the other hand, separated by an interval of
every time the content changes you express is a digital concept.
In this case, the digital information in order to have nonconsecutive time interval and accuracy than the more finely
divided into is when you show. For example, 1,000 minutes of
the 1-second interval, if the thousandth of 1expressed as a
second discontinuous, but it almost becomes aware of the
continuously.
However, for accuracy, you can fine-tune the digital gap of noncontiguous amount of more and more digital information, so the
amount of information processing, archiving, replication, it
becomes difficult to navigate.

Digital compression
Therefore, the need for large amounts of information processing
and gieogjangciga and will be a lot of time and money. In order
to overcome these difficulties appeared is digital compression
technology. Digital compression technology has been a
significant development in a variety of studies currently
underway are still being tried. This digital compression
technology was an important progress in the information age,
the suggestion.
Computer network
Computer networks are as mentioned above, let the computer
communication media is an important instrument for our turn.
At first, only a few computers for collaboration that was
associated with this enlargement, such as the Internet,
PCcommunications developed now and have put on the front of
the integration. Network information Buerger's disease carry.
Therefore, the more the car's size and the length of the plaster
should be widened. Similarly, the capacity is bigger and more
seamless mobile communication information for high-speed
network connection is required. Also, anyone, anytime,
anywhere information exchange in order to connect seamlessly
to every corner of the country, and this is the basis for a future
national competitiveness.
Multimedia
The term is often used in the latest multimedia that meant
being a mixture of a variety of or confused about the exact
meaning is a lot of people. Multimedia in the 'multi'means
'multiple, complex'means the media stands for communication
media. However, the field of computer communications in a
single multimedia broadcast communication was used as a
means of communication with non-complex.

Computer communication at first only for a particular textor

filewas possible only to transfer. Gradually, various kinds of
textfollowed by a video that was able to interact, shape, sound,
video messages in various forms until it became possible to
implement in computer communication. Therefore, the exact
concept of multimedia ' text, image, shape, sound, video,
information, such as various forms of computer communications
will be implemented in'is.
Digitizing (digitize)
By the way, note that computer communications, is that all the
information is digital. Because the computer does not recognize
the analog approach, the information is. The existing book,
newspaper, radio, and TVis the way to think in all the analog
sounds. This all needs to be switched to run on the digital
computer communication is possible. Therefore, the traditional
analog method of digitizing all the information, the information
society is an important day for this top. Hurry and, careful and
meticulous planning shall be conducted in.
Database
Even if you take advantage of the numerous information
digitized should be always easily. It's like looking for a book from
the library just as easily classified as systematic, numerous
students from the school roster and systematized by the
digitized as much personal information information is not
systematically classified and stored value take advantage of him
being very poor, but.
Com Computer and communication technologies, digital
compression technology, multimedia technology and their
social, cultural, economic and large impact throughout its The
ramifications Represents. First, the importance of social values

and personal power is a change of criteria for a. In an

agricultural society, inherited from ancestors to farm land and
farming technology, and was a collective hierarchy order is
important. And it comes to mass production and industrialization
of society needed to sell the plant, capital, technology, etc. are
important. Now that information and communication
technologies in the information society by taking advantage of
information through new value creation, in other words,
information and creativity is important in the age of the
individual being.
On the other hand the power of the individual is growing. With
regard to the acceptance of private consumption and the option
of getting a lot of information, but also a lot of wasted a chance
to manifest itself as the communication of personal information
through your personal publishing, private sale, etc. are helping
them. This is referred to as the consumer production. In other
words, the rigid separation of producers and consumers may be
gone. And time and space, national, racial, class, and so there is
a limit of the lost. The Internet has no borders. There is no
distinction between the sender and the receiver. There is no
distinction between individuals and organizations. There is a
limit of space and time are reduced. There is no censorship of
information. All the information and the sharing of cultures
becomes possible. Unlike the social phenomenon of the past
would not be able to do much and that ripple listed Chase
influences continue to appear, and there is a huge change in the
environment are invading corporate management. In the past
and changes the reality of changing may be not only blaming or
turns. In an effort to accept and to understand and adapt to the
reality, in other words, the transition of the new paradigm for
the 21stsegijeogin is when you need it.

 Data,

information, knowledge

Data, information, knowledge, etc., there are a variety of

interpretations, or the meaning of the written. Changed the
name of the national security planning added to the name in
English of the United States CIAand similar concepts in National
Intelligency Serviceagreed. Information that corresponds to the
English Word informationis not Intelligency.
If you are going to use a mixture of information and knowledge,
knowledge and information by connecting words should use.
The meaning of information and knowledge is different from a
strictly academic. In the past, it was even more so. On the
'data'and 'information', 'knowledge'about the meaning and
concept of narrative content, here are some excerpts, we
understand by citing..
* According to the dictionary definition, the data from the real
world, through simple observation or measurement refers to the
fact that you have collected or value is on the other hand,
information concerning the decisions any situation to be able to
interpret the data available with the knowledge or the
relationship between the data says. Therefore, as a result of
processing the data processing information can be.
* Data is typically under certain circumstances, the mere fact
that revealed I will express the symbol itself meaningless. What
the data can convey a sense of the situation if the information
becomes. Knowledge is accumulated information meaningfully
configured which lead to the creation of value. Knowledge
management tools that power to exert concrete driveways to
get data or information knowledge has evolved. In other words,

give meaning to the information on the data and information on

back if you can restructure the knowledge as a tool for value
creation will be.
* ' The mere fact that the data are'.
'Information'will be granted any context data.
'Knowledge and know-how or information in the
appropriate'aging, this is linked to help important decisions.
'Walk'data, information, knowledge is the product of the
consolidated acts.
For example, a corporate accounting department has A$
5,000on account of insolvency has occurred is recorded
information. And Aaccount 10months was stale enforcement
staff who, if the information is developed. Knowledge. "Nonperforming accounts bad debts held prior to processing into gold
should come up with a plan. If this works, take a written
permission from the boss COG should settle in. " Or "if the stale
more costly than the amount recovered non-performing
accounts should be treated as a bad gold." Will to. The Treasurer
is Aliquidated debt, inability to recall the account actually
receives the request approval, Act. In other words, "the data,
knowledge, information to successfully when you combine, the
result is often a sales, customer profiles, financial transfers,
such as renewing the 'deal'is indicated as." Says there is a
nondescript . In addition, the end process 'walk'need to
remember that information alone is not worth. (Jeff l Po Woods
knowledge management RonP98-99)
* Information and knowledge, the term is generally used
interchangeably and often interchangeably. However,
information and knowledge is only just be won. It is owned by

the information we have is not meaningless. Like a piece of the

puzzle pieces of information are gathered together in a
meaningful way, when knowledge becomes. The first step in the
creation of many companies, knowledge information
management is very skillful. However, knowledge management
requires a judgement of human intervention and compared to
information management structure, standards, archiving, and
requires treatment. Knowledge management, social
circumstances, the interpretation and the action value.
( Relationship value management P74)
* 'Information is the difference between'da. Does this mean we
can all information be distinguished is called.

- You
can decrypt a message
- It is possible to distinguish the
difference in
- History of things I can see
- Biological information: genetic information, care information,
sensory information
- The physics of information
- Telecommunication Engineering information
* Information is not knowledge. Combined with the knowledge
of information lays is? Partially Yes. However, the mere
accumulation of information, only. (digitalP163)

* 'Data'is 'means unprocessed state information to users on an

as-needed basis utilizing possible by handled
appropriately'says. You can set up a relationship between the
data convey a sense of the 'information'would be. And related
'information'by extracting the value only if the 'knowledge'is. (
34p) -oriented paradigm shift
A simple national solidarity issue1

Example : Gabo, the clerk a couple of great piety is what happened? Ans
1894year
Issue1 is a few years Gapsin coup?
Issue2 , the couple is Mr. Wu Lim?
- This issue is now likely to earn you a God knowledge of very high
In

the knowledge society

The beginning of social change in modern society a key

production elements by `knowledge'has turned into. The
knowledge of the land, capital, labor and production elements
for traditional 3that this was my4most valuable element, as well
as a factor of recognition are already becoming commonplace
among advanced companies.
1700 The late humanity 3000year agricultural society in steam
engines for industrial society `as a catalyst that jump(Quantum
Leap) ' 21century, as today's humanity is also placed on the
front of `knowledge', as a catalyst for it is no exaggeration to
say that the face of the jump.
The goal of the business `value creation(Value Creation) 'when
you see that, companies are no longer the traditional means of
production labor and capital that solely was unable to rely on
the element. Dramatic advances in information and

communication technology from the 90wind of global

deregulation of labor and capital, which began to knock down
barriers that are.
Now it's `know-how(Know-How) 'is an important element of the
creation of value than are culled, futurology, those who know of
the concept of knowledge(Knowledge),described as the most
important resource of knowledge while at the same time are
emphasized.
The concept of knowledge management for the past 86years
the United Nations International Labor Organization(ILO), held
by the European Management Conference sponsored by
`knowledge management: the prospect of new
opportunities(Management of Knowledge: Perspectives of a New
Opportunity), andwas featured in the international community,
with the adoption of the theme. Of course, knowledge
management or knowledge economy refers to come much
before being recognized as one of the precious resource of
knowledge management is coming.
Peter Drucker, Dr. 94book `post capitalist society(Post-Capitalist
Society) has been named the world future society in the
knowledge society to the knowledge economy, and that the
evidence is to be found everywhere. He is a representative
example of corporate structural changes. United States
manufacturing companies in the market value of tangible assets
uncovered percentage, the proportion of tangible assets 82
62%compared to tenyears after was 92years has dropped to 38
percent, in the case of the United States also consist of nonworkers in the 50's blue collar workers from among the total of
workers is in the proportion of 60%in the month since I was
gradually reducing the share of production workers 90years
35%is said to have reduced up to35%. among blue collar labor,
in other words, blue collar(Blue Collar)is broken in half 90new

and emerging since the majority of the profession requires

expertise in the hospitality industry was.
These companies care about changes in the structure of the
world's leading companies for a closer look at them through
different companies, compared to the high achievements were
looking for the cause.
British Petroleum(BP), Roche, General Electric(GE), IBM,
Microsoft(MS)have different size, different industries they all
have something in common in that they are making good
money are businesses. Why do these companies make a lot of
money away? ", how the hell can these worldwide reputation
because a flurry at the end of a long research for two was to get
the conclusion.
First of all, the so-called workers party bag, this means that
knowledge workers believe many, many knowledge workers and
all of the second, but this is true. If you are a knowledge worker
party bag one day, all of a sudden, the company in charge of
the task he had to leave right now will be the success or failure
of the company, its business paralyzed, it's important enough to
influence what is counter measures if there should be. What is
the world's leading companies have also had something else to
raise it workers, knowledge workers, how and when they can
produce a lot of knowledge on how to make the most of the
knowledge in a way that they come out with and what they are.
In other words, an effective knowledge management system
compared to businesses and found that it `knowledge
management'was named.

A simple national solidarity issue 2

Example : Japanese invasions of Korea is the clerk a couple of years this
happened? Answer : 1592year
Issue1 is a few years Gapsin coup?
Issue2 , the couple is Mr. Wu Lim?
Problem3 is re-refinery columns a few years?
- This issue is now in the divine knowledge of the likely alignment of the
As such, the emergence of the term knowledge management is
a very recent thing, but just do not have a systematic concept
formulation as well would be a source of added value-generating
new knowledge of the fact that the workers a long time ago
were detected, the pioneering companies to take advantage of
the knowledge management techniques from various angles
have been trying today, it is also visible in the early stages of
knowledge management methodology, these companies can
say that virtue of. However, not yet formalized model of
knowledge management although talks will require more time in
the future.
Knowledge

management practices

With the introduction of a knowledge management system in

respect of the first two great perspective, infrastructure, in other
words 'such as an intranet knowledge base(Knowledge Base)
'puts weight on and another one, namely the organizational
structure the organizational form to highlight the flow. Eknowledge base and take advantage of knowledge sharing in a
way that emphasizes, the latter if the organizational structure of
knowledge is focused on the creation of.

Either apply the knowledge in the field of corporate

management of companies in all sectors are utilized. Business
planning, human resource management, organizational
management, customer management, production,
development, marketing, sales, distribution, and its goal is to
increase organizational efficiency, work efficiency, reduce costs,
increase productivity, value-added creation, development of
new products, increase sales, improve customer relationships,
such as customer expansion, will be.
And knowledge management process is usually acquired
knowledge, analysis, storage, sharing and learning, change,
create, or find, archive, reproduce, share, take advantage of the
transition, , enlargement, value is measured. Therefore, the
following, separated by main entry case should you wish to
present the reality of knowledge management with.
Is. Knowledge spaces : the risk-bearing bank(Baring Bank)
I. The creation of knowledge, discoveries : General Electric,
Hewlett Packard
Everything. The transformation of knowledge, shared : Booz
Allen, Anderson, case group
La. Use of knowledge, take advantage of : General moteojeu,
KAO
Matthew. Knowledge management : Microsoft Corp
Bar. Digitalization of knowledge : McDonnell Douglas Corp, Dell
Computer
Corp. Knowledge industry : 20thCentury Fox Corp
Knowledge space risk

Due to the destruction of the enterprise-organizational knowhow bulk sense won, extinction trend
If you conduct a mass job cuts as the recession companies world
leaders greater negative effects especially 'amnesia'take on a
higher risk have noted. Due to the individual as a member of the
Organization, sense of amnesia on the inside and outside Iran
established unofficial relations and that reinforces and enhances
the quality of the information and knowledge flows, and taking
advantage of the way the business of the distinctive technique
means lost.
Layoff, Emeritus, at first glance, the most easy-to-use laborsaving way won the sense look at the effects of the organization
often can be fatal. In particular, the Organization had
accumulated a know-how and culture during his confinement, is
destroyed with the destruction of the bombing will be amnesia.
In fact, after the United States Delta Air lines won a reputation
for on-time takeoff and in-flight services, with the number of
customers went through the reduction and loss of a sense of
one Coca Cola image building, marketing and sales have seen
huge losses as it was noticed. Another IBM PCdevelopment
sense of the House of representatives and the House of
representatives in a subsequent sense of Ford's design
Department of product development delays that had culminated
in the failure of in the market based on experience.
Therefore, the reduction in labor costs and labor costs ahead of
the decision to non-sense won reductions(wage freeze, reduced
working hours, shift work), if possible, through a non-painsharing fired should cope with the recession.
The typical case management knowledge spaces on the ground
floor to provide a control system flaws, just-in-time knowledge
was considered to be the root cause of bankruptcy and the
bearing(Baring Bank),the Bank is the practice of.

Bearing bank
Bearing(Baring Bank),the Bank's bankruptcy is the cultural
differences, such as the lack of control on the operation system
can be explained for several reasons. However, in recent years,
knowledge management is not seeking to explain the reason of
bankruptcy is also a scholars. 1980and 1990early far East
securities dealers and had been growing. Bearing
securities(Baring Securities)is 1984, 15people in 1991, was for
more than 1,000people. Due to the formal knowledge
management and too rapid growth control system for
consideration were poor.
In addition, the opportunity to acquire new knowledge bearing
group is lost. International Dar WORP and derivative
Association(International Swaps and Derivatives
Association)sign up for the new derivative products by not
acquiring knowledge did not, bearing a common software to
monitor the account profits didn't have any. It was only
presence and control mechanism is blubber only on the paper.
In this situation, Nick Leeson(Nick Leeson), a 1992was inducted
into the charge of the system of bearing back Office. He has
been in charge of the initial success of Singapore, traders and
back office was in charge of recruitment.
Asia's growth and modernization, much like Garrison's
performance. Singapore Office, the net income of 140million
dollars in 1992 andin 1993, was more than 1,400million dollars,
saying he. 1994Singapore Office at 1billion 5,000could bring an
income of $ 10,000. This is bearing the majority of the revenue
in other people's questions and dispels a lot of. None of those
theories about the occurrence of profit could not water.

Looking back, he said, since 1992the car people profit from the
General account using an account was to occur. Record the
name of the account to the detriment and didn't see. That is, a
customer account the account name anonymous, claimed. Back
office staff were aware it was still trust him.
However, in 1994, onemonth after the earthquake of Kobe 17,
Tokyo stocks plunged to the sea was a great achievement of the
fallout garrison crazy. He is the last effort by purchasing a gift
that the Nikkei market conditions were going into a boom. The
value of fixed assets the Bank 2times the 7million 4,200million
pounds are used for speculation in derivatives of the company
listen to 8billion, resulting in a loss of 2700was only. As a
result, 1762, as an investment company, in 1993from total
assets this month on 59billion pounds was bearing group is a
1995year 3- 6days only 1pound of giant financial companies in
the Netherlands INGwas sold to.
A huge Bank by one employee broke the background analysis
and the following can figure out the reason for the.
First, to provide an appropriate early warning system, there was
no internal controls. Bearing this particular account a plethora of
stake in Singapore's financial district that were aware, the Head
Office of London, this was one of the biggest problems that not
knowing. In other words, the knowledge of the field has not
been systematically provided to company headquarters is.
Secondly, all of these securities and fund services to listen in
charge was. In other words, he supports the Department's
personnel affairs and securities transactions were concurrently
holds the position. Their dual series Lil company's status with
colleagues using exactly made prevent. Ledger would find the
problem on the junior staff support Department do not have the
ability to lay the Foundation of the case by sitting fraud would
have been able to. This is the same problem with the structure

of the Department and is responsible for the practical one of the

help desk was amplified by.
Thirdly, Leeson's superiors had their expertise on derivative
works. Even a simple knowledge of the securities to the Bank
might have a vague idea that there was a wish to acquire
knowledge about the derivative did not trying.
Global marketing minds Naver & Slaterto succeed in the market,
according to market-oriented organizations argue that must
have. These organizations, learning organization(learning
organization)is called, learning organization Iran read the market
changes within the Organization, the organization is appropriate
for the Organization and, within the Organization to spread, says
to apply. Bearing bank(Bank Baring), in the case of this contrast,
and learning organization have failed to market changes,
consumer needs(needs)to read an excellent, industry-leading
companies are so.
The creation of knowledge
General Electric(GE) Electronics Division of knowledge
management
Companies can take advantage of the knowledge that exists
only inside the organization is not. Intellectual property will be
the world's first degree thesis "about the famous Carl Eric
Hodges baby Australian Queensland University is also littered
with actionable knowledge outside the Organization should be
noted that the.
In order to properly market knowledge and knowledge
management knowledge to know prior to the customer's
company has gone through the first how to respond to it is that

it is important to know. To take full advantage of the customer's

knowledge, there is a steady-growing companies. The world's
most respected entrepreneurs, General Electric(GE)is. In
particular, the knowledge of the consumer electronics business
sector companies create value through knowledge, to create
excellence has to exert.
Average annual growth in the consumer electronics industry in
the United States and 3%less than industry specification. But
GE's appliances part increasing sales close to $ 70per year
group is my oldest brother does the deed rule the roost. GE
executives are part of the factors that explain the strong
presence of home appliances to the consumer counselling
centre(The Answer Center)of the successful operation of the.
GE Consumer telephone consultation Center information and
knowledge creation and knowledge in design and marketing,
working in many areas, including sharing and use throughout
the cyclic process is to take advantage of the knowledge
management system.
1981 , Director of the General Electric appliances in the Division at that
time waged an unusual thing. Company phone number will be
given to our customers. The first Counseling Center has
developed into the one call center network 5went out. At first,
post management or consumer reaction as planned consumer
telephone consultation Center in 15years, an important
customer relationship management competency was dazzling in
the development. This service launched in the ordinary
purposes is by far the United States has defined 4/ 1would have
been secure enough knowledge about knowledge management
is regarded as a successful example.
GE's advice if you're looking for just another corporate service
and other call point is the agent. Agents are all college

graduates, most 4-6years of experience in a related field are

among the Veterans. Counseling for the correct consultation
techniques company, customer management, product
specifications and characteristics, such as specialized
knowledge constantly educate. The consultation station is
inherent in such a vocation()employment as a misunderstood
and their fraud compared to other companies to increase
significantly higher salaries given the agent.
Customer complain about products from Upon receipt of a
complaint and advice for troubleshooting is greatly different
from other companies, but the unresolved issues, by linking to
an expert in customer satisfactory answers, especially for the
intermediary role so that you can hear from our clients
`knowledge'to use this classification The company is at the
forefront of making knowledge workers so that they can take
advantage of a special point. Upon receipt of a consumer
complaint is simply so different from the qualitative consumer
Center and Korean companies.
Product sheet The downside, bought time and replacing the
expected timing of the main product, the preferred design or
color With features such as market and customer knowledge is
extracted in this process. Database process can share each of
the GEDivision changed the form.
The collected knowledge of the consumers are taking advantage
of the four-way process. First, among numerous information
such as product development and improvement or marketing
can take advantage of knowledge of the actual field is ugly slur.
The knowledge of these matters as possible take advantage of
consumers `knowledge, the report(Important Actionable
Consumer Thought) 'is in the name of cleansing.

In the report, the task force to address the issues pointed out
this is formed. The Organization has internal knowledge of the
consumer knowledge is spreading within the organization that
will process. And the knowledge is passed on each execution
step of the consumer. Product development is a new product
that is suitable for the consumer develops a symbol. The
marketing team is a sign of an individual consumer or customer
and product information, such as market expansion give
Exchange 2.2.5. The knowledge obtained from customers in
severe cases leads as far as my personal reinforcement of the
management. The knowledge passed from the consumer, brand
loyalty, customer satisfaction, strengthening product
development focuses on new sales opportunities, increase the
value of customer relationships, whether to be more added
value to the creation of a company that creates new knowledge
through the process of recreating is one.
Engaging an external knowledge of the Organization and to my
knowledge does not end with just one turn of the cyclic process.
The constant circulation of the knowledge management process
produces accelerate inter-Korean reconciliation through the.
GE As the cases illustrate, i.e. the process of customer
knowledge to understand customers and active management
and how he utilizes the knowledge by learning how businesses
can get a huge profit and loyal customers.
A similar case is TICS (Phone-In Consulting Service)called
Hewlett Packard customer service center deserves to learn in.
Hewlett Packard customer service center
Hewlett Packard customer service center concept is 15years or
more of research is obtained with centralization. In the past, the

customer issues call to the local sales office was the way. The
downside to this approach is that the recipient of the call of a
local sales office and technical support for quality of service,
depending on the level of this can vary, it was difficult to
capture the valuable material. Sometimes a customer database
to react or eoryeoweosseumyeo, it was also the experience of
the past. Customer feedback engineer Department, there was
no formal system to the limit. Also, can optimize the use of
available resources could not. In other words, one of the areas
where busy in other areas could afford.
To address these shortcomings do centralize customer service
and support to take advantage of the engineering team, was on
the phone to be able to handle in one place. This system has
spread throughout the world.
Hewlett Packard's service delivery system is the customer
places a call to the Hewlett Packard the following steps are to
follow: 1level respondents(Call Coordinator)is being called
Hewlett Packard is a customer and,
Identify the type of the service contract,
To listen basic statements on the issue and,
Rather than wait for customers to call your state after you
confirm the customer's telephone number should be to dial the
appropriate engineer.
2 Answering service guaranteed within one and the same
system during emergency situations effectively is
approximately8minutes, apart from that, it takes
about40minutes.
Hewlett Packard is a telephone response won, engineers, call
centre management, including, but not limited to the
administrator of the mechanism was designed to allow
smoothly. For example, in the event that a customer calls to

teach a number of customers walking customer information has

the right to appear on the computer of the respondents.
Accordingly, if the customer does not know the difficult history
need not contact customers with a contract made.
Worldwide service support center materials, there is a database.
In other words, issues that are fixed in the region almost
instantaneous using a database that is easy to solve all the
centers can be informed. In addition, all Hewlett Packard about a
product that can be connected to a database and history.
How long until the customer's system through copied after you
create it in the center of the solution was this principle to find.
But now, in conjunction with a customer's computer systems
and can acquire data directly. In other words, engineers
diagnose and fix system of customer's system can exist in a
single entity. Accordingly, it is possible for remote processing,
without the need for on-site visits. Get automated diagnostic
device attached to the computer is also possible early diagnosis.
Knowledge management and build an electronic distribution
network, customers are demanding quick service can provide to
the global scale, Hewlett Packard customer service center will,
in the case of an asset, the network designation.
The sharing of knowledge and transformation
Most of the companies rather than to the creation of the
Department of organizational knowledge, knowledge that is
already known to the individual and can be more effective to
share. However, unlike other management resources and
knowledge got scattered around in search of lost time pass as
well as easy to be easy. If you can overcome this same property
of knowledge integrated management task performance

efficiently if you can is it is a truism. Many companies in order to

spread the knowledge management handbook, or, manage files,
and provides education to collect data has always tried, such as
in most of the cases have yet achieved satisfactory
performance. However, the transformation of knowledge not
easily come true. The owner must provide the knowledge that
you have the knowledge, the knowledge must be effectively and
transition, you should use the user actually receives the
knowledge. In the past, I think the power of employee
information and provide information as knowledge it did not
think that the power may not be the employee's knowledge.
There are also other employees do not take advantage of the
knowledge created has lots of employees.
Eat knowledge consulting companies are at the forefront of
knowledge management in this regard can be called Anderson
Consulting Group in the case of knowledge exchange(Knowledge
Xchange)systems, Booz Allen & Hamilton in the case of
knowledge online(On-line Knowledge)have been aggressive
through the knowledge management.
In addition, Ernst&young, Waterhouse business centre and
knowledge point(Knowledge View) bringing up the reservoir of
knowledge is to go through. Fortune is in Booz Allen's knowledge
online and have knowledge of the online knowledge
management success story hand CITES are similar in spite of
the case from the beginning, the same thing is repeated and it
is a point of reflection did knowledge sharing system.
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