Quality Management System

( OQM204 )
Syllabus Pattern 2015
No. of Sessions : 20
Semester IV
Credits 2.5
OVERVIEW
Course Description

This course focuses on both the management of product quality and

the management of the process quality for creating acceptable
deliverables. It provides exposure to the tools, techniques, and metrics
used to ensure that sufficient product and process quality is achieved.
It includes assignments which allow participants to learn how to plan
quality into a project and determine key metrics to manage project and
process quality.

Learning Objectives

The focused objectives of the course area:

To introduce the concepts of quality management

To promote the use of statistical tools and other quality tools in

problem solving

To develop enhanced problem solving through DMAIC

To promote understanding of various factors that has a direct

bearing on the product and process quality

Pedagogy

The Pedagogy consists of a mix of lectures, exercise, individual &

group work, real life situation & case analysis and Guest Lectures.

Course Requirements

Basic knowledge of statistics

Terms and terminologies used in Operations Management

Group Project

To be announced during the sessions.

Case Study Assignments

To be given in classroom.

Basic Text Book

No text book given to the students, a course manual esp prepared by

the course facilitator will be given.

Basic Reference Material

Harvard Cases and Articles

Ivey Cases and Articles
Kellogs and other cases and articles

Reference Books

Quality Improvement Amitava Mittra

Statistical Quality Control Grant and Leavenworth
Managing Quality Logothesis

Class rules / Expectations from

students

PRE CLASS PREPERATION

CLASS PARTICIPATION

Punctuality & Class Behavior

Participation in Class Discussions

E-Resource / Databases : (If Any)

Additional Reference Resources
Videos : (If Any)
Any other Remarks

TOPICS / SUB-TOPICS
Topic No.
Topic Name

1.0
COURSE INTRODUCTION - OUTLINE, PEDAGOGY, EVALUATION,
EXPECTATIONS ETC.

Brief outline of deliverables

Book reference
Pre-requisites for preparation

Topic No.
Topic Name

2.0

Brief outline of deliverables

QUALITY DIMENSIONS, COST OF QUALITY, QUALITY GURUS

Book reference
Pre-requisites for preparation

EIGHT DIMENSTIONS - HBS 8703 A NOTE OF QUALITY - HBS

INTRODUCTION TO QUALITY

Topic No.
Topic Name

3.0

Brief outline of deliverables

SAMPLING, OC CURVE, RISK AND TYPE I AND II ERROR

Book reference
Pre-requisites for preparation

A CASE ON OC CURVE AND SAMPLING PLAN

ACCEPTANCE SAMPLING

Topic No.
Topic Name

4.0

Brief outline of deliverables

SERVQUAL, SERVICE MAPPING

Book reference
Pre-requisites for preparation

SERVICE MAPPING

SERVICE QUALITY

Topic No.
Topic Name

5.0

Brief outline of deliverables

VARIABILITY, CHARTS, VARIABLE AND ATTRIBUTE CHARTS

Book reference

STATISTICAL QUALITY CONTROL

Pre-requisites for preparation

SQC FOR PRODUCT DEVELOPMENT, CONSTRUCTING AND

USING CONTROL CHARTS

Topic No.
Topic Name

6.0

Brief outline of deliverables

INDEXES AND RATIOS

Book reference
Pre-requisites for preparation

CASE - ABC LOCOMOTIVES

PROCESS CAPABILITY

Topic No.
Topic Name

7.0

Brief outline of deliverables

QFD - HOUSE OF QUALITY AND A CASE DISCUSSION

QUALITY FUNCTION DEPLOYMENT

Book reference
Pre-requisites for preparation

NOTE: A NOTE OF QFD CASE - ACAT CORP: BUILDING HOUSE

OF QUALITY

Topic No.
Topic Name

8.0

Brief outline of deliverables

DECISION MAKING THROUGH AHP AND A CASE DISCUSSION

THROUGH EXCEL

ANALYTICAL HIERARCHY PROCESS

Book reference
Pre-requisites for preparation

CASE: DECISION MAKING AT A CAT CORP.

Topic No.
Topic Name

9.0

Brief outline of deliverables

CASE DISCUSSION WITH TPS BACKGROUND

Book reference
Pre-requisites for preparation

TOYOTA MOTOR CORP. ARTICLE: DECODING DNA OF THE TPS

TOYOTA PRODUCTION SYSTEM

Topic No.
Topic Name

10.0

Brief outline of deliverables

SIX SIGMA PROCESS, DMAIC CYCLE

SIX SIGMA

Book reference
Pre-requisites for preparation

SIX SIGMA (2 ARTICLES) A RESEARCH PAPER CASE ON SIX

SIGMA

EVALUATION PARAMETERS
Sr. No.
1

Parameter
Name
End Term

Weightage

Exam Type

Exam Mode

40

Written

ClosedBook

Remarks

2
3
4

Quiz
Group
Assignment
Class
Participation

20
20
20