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Agenda
1
What is Consulting?
Types of Consulting
IT consulting
Discussion Questions
1.
2.
3.
Consultant
A consultant is simply anyone who gives advice or
performs other services of a professional or
semiprofessional nature in return for compensation.
IT Consultant
IT consulting is a field that focuses on advising
businesses
on
how
best
to
use
information
ERP
IT
Consulting
Security
Consultant
Audit
IT
2.
3.
4.
5.
5. Communication skills
Superior communication (written/oral)
7.
Management skills
Ability to manage a business
Ability to run projects
Consultant/Senior Consultant
ERP Implementation
Pre-sales
Domain
ERP implementation
Assist in Pre-sales
Expert
in
2
Domains/Industries
or
more
Expert in 1 or 2 Tools/
Packages(ORACLE/SAP etc)
Good knowledge in 1 or 2
domains
Learn on the jobTools/ Packages(ORACLE/SAP
etc)
Focus on One Domain/Industry
Listening
Powerful
questioning
Intuition
Interpersonal
skills
Acknowle
dgement
Empathy
Articulating
whats going
on
Listening
Story-The Zen Master and the Professor
Inferences
In order to listen you must first give the other person a chance to speak
To be a good listener, you must set aside your personal beliefs and biases
Listening is more about paying attention to other persons thought than your
own
Listening is all about relinquishing your personal views and hearing with a open
mind(Not a blank mind)
Active Listening
Active Listening is a structured form of listening and responding, and
the associated behaviours that focus attention on the speaker.
An active listener not only pays attention to the substance of the
conversation but also the speakers intent and underlying feelings.
Questioning
1
Questioning Skills
Questioning
The answer you get lies in the question you ask!
From the preceding anecdote, what inferences can you draw? Read the
statements below and state whether you agree or disagree with these inferences.
o
o
o
o
Questioning
Open-Ended Questions - Such questions do not restrict responses to
specifics.
Close-Ended Questions - Such questions restrict responses to specifics.
A good question is never ambiguous about the issue of aspect being questioned.
A good question is always based on some assumptions about the person being
questioned.
A good question is framed such that the person being questioned is clear about
the information required.
Questioning
Smithson, a consultant, wants to know the exact number of resources
required by his client. Here are a few questions Smithson plans to ask his
client. Identify the problem with each question.
o
o
o
Did you know we are the largest IT Consulting services firm in this city?
Do you wish to employ resources with some experience?
How many resources do you employ?
Communication Blocker
Irrelevant Question
Ambiguous Question
Questioning
Smithson is in a discussion to find out the exact resource requirements of
his client. The client doesn't seem too sure of the exact numbers and has not
been able to give Smithson a definite response. which question could
Smithson use to get the desired reply?
o
Would you then say that you require 40 Technical engineers? Or is the
figure different?
Let us begin over again. Can you tell me the exact strength of the company?
Gather Background
Information
Tell me more about the state of Internet connections used by the company.
Are you looking for faster connectivity or safety of data transfer over the
Intranet?
what is the reason that there are no Internet connections for half the staff?
Would the Firewall Combo pack suit you more, or are you inclined towards
Speedy Netster? I can give you more details of both.
2.
3.
To ask a correct question, you must keep the situation, the context
and the intent in mind.
4.
Questions are of two basic types - open-ended and close-ended. Openended questions help gather information.
Close-ended questions are used to restrict the choice between
alternatives and to get a yes or 'no answer.
BSOE, NSOE, ACCE and SOCE.
5.
Prepare: Gather background information about the people you are to meet and
their probable requirements and concerns.
Frame objectives: Decide on objectives that you want to fulfill through the
probing exercise.
Adopt a Dynamic Approach: Analyze and use the information provided to you to
construct more meaningful questions, keeping in view your objectives.
Extract all Relevant Information: Use BSOE questions to encourage people to
speak at length. By doing this, you get vital information and enough time to use
that information to construct meaningful follow-up questions.
Extract Specific Responses: Use NSOE and ACCE questions to steer the
conversation towards a desired response. Once an issue gets clearly defined,
close it using a suitable SOCE question.
ERP Packages
ERP softwares
ERP Consultant
Configure the system to suit the customers business process
Expert in a specific module, product and domain
Understand the industry nuances for a specific industry
Know the standard business processes
Interact with business users or process owners and advise them on changing
the organizations business process to standard or configure the system to suit
the business process of the organization.
Customization could be
very expensive
Scenario
2.
Types-IT/Consulting firms
Misc.
Oracle, SAP,
MECOMS,
Microsoft, Subex.
Basically product
companies.
Focus
Examples
Types-IT/Consulting firms
Large system
implementation and
integration projects.
Tend to conduct
higher-priced
projects, where they
could leverage their
scale. Individual
firms usually
specialize in either
technology or
strategy
Misc.
Accenture, Price
Waterhouse Coopers
(now a part of IBM),
Cambridge
Technology Partners
(now a part of
Novell), IBM.
Infosys, HCL, TCS
amongst Indian
firms
Focus
Examples
Systems Integrators
Reinvent themselves
by spinning off
separate business
consulting divisions,
acquiring smaller
firms that had
business consulting
experience, and
using aggressive
hiring programs to
build capabilities.
Types-IT/Consulting firms
Misc.
McKinsey, Boston
Consulting
Group(BCG)
Focus
Examples
Management consultants
These companies
continue to lead
with strategy and
organization
consulting. IT
consulting remains
secondary to
strategy.
Types-IT/Consulting firms
Web design, Analytics, BI and Mobility solution firms
Focus
Pre-Sales
Product
Knowledge
Prospecting
Approach
Needs
Assessment
Customer
Presentation
Discovery
Preparation
Proposal Creation
Demonstration
Product Management assistance
Sales Close
Follow-up
Internet of Things
The Internet of Things is the idea that items not commonly thought of as
computers will be able to record and transmit data in an "Internet Like"
fashion.
Items may not use the standard TCP/IP stack to communicate. They may use
RFID, NFC, Bluetooth or some other wireless communication technology.
Power for devices can come from long lasting batteries that can last for a year
or more, or from sources such as a persons body motion.
Edge computing
Pushing the intelligence to the EDGE of the network and
send only relevant data
Converged world has devices with computing power
Price of devices and Bandwidth getting cheaper is the
driver for this thought
Problems
-Bad configurations
-Hacking
-License costs
Cloud Computing
Cloud computing is a philosophy that separates the
Application from the OS, from the Hardware running it.
S/W
Server OS
Hardware
Virtual Computers
using
standard
languages.
Java script, Html, PHP etc.
WWW
programming
Cloud Computing-Clustering
Normally used in Database applications
Eg: MySQL, Oracle Database
Clusters can have computers with different
hardware, OS
Clusters will have data replication
Performs
management
load
balancing
and
failure
Remember these are not Web applications; these are real applications!
Cloud Computing-SaaS
Software as a service-Provided as Web Applications or Application Servers
Why go with Saas?
Spend less upfront
Maintenance Costs
Concerns:
Dependent on the Vendor
Internet Bandwidth
Service Contracts-What you pay is what you get
Can you export your data if you dont want to use the software, scalability
Cloud Computing-Iaas
Infrastructure as a service-Move the Equipment into the cloud; Telephone
systems, Servers, Firewall etc.
Cost of bandwidth is one of the big reasons why most of this is going to cloud
Pay as you use or fixed price for a specified configuration.
Eg: For a Configuration Linux Server OS, 1000GB Space, 12 GB of RAM and
50GB of data transfer-Pay 100 Dollars
Reduces Maintenance cost.
Cloud Computing-Paas
Platform as a service-For the programmers
Platform to just dump your code without worrying about anything else.
Google Ap Engine, Amazon Services, GoDaddy etc.
Dependent on the Vendor. Migrating may not be easy
Dedicated servers Vs PaaS- I/O performance & Cost
THANK YOU!