Infrastructure Engineer Vietnam

We are SCC plc, Europes leading privately owned IT services organisation, with
presence in the UK, France, Spain and Romania. As part of our planned strategic
growth and expansion, we are forming an SCC company in Vietnam to support
our European customers.
As part of the SCC Services organisation, SCC Vietnam will provide software
development and testing for the core applications used in our delivery model. In
addition, SCC Vietnam will play a key role in the delivery of Managed and Data
Centre services to our customers in the area of Server, Storage and Network
support and management.
Working closely with the existing technical and operational teams in the UK and
Romania, SCC Vietnam will be providing 24/7 support for critical systems in
customer environments across Europe.
SCC will provide an induction for these roles which may involve time in the
United Kingdom. This would involve 2-3 weeks working with the existing team at
our Headquarters in England. We would provide flights, accommodation and
facilities for your training and induction in the UK, all you need to do is have
plenty of enthusiasm for a new challenge and be able to fulfil the criteria for a
visa.
Overall Job Purpose:
The Infrastructure Engineer role provides technical support and management of
Data Centre Services and its customers server, operating system, virtualization
and Exchange mail infrastructures.
Description:

Monitoring and maintaining Infrastructure environments to agreed

service levels
Managing incidents and problems appropriately within agreed service
levels
Creating and performing authorized changes to customer environments,
attending CABs where necessary
Perform root cause analysis on reoccurring incidents
Assist engagement with projects to ensure design of technical solutions
are in line with the requirements of the customer
Act as a technical escalation point for major incidents related to the
service delivery from the datacentre and customer sites
Ensure technical documentation is completed and updated to professional
standards
Scheduled maintenance and patching of Infrastructure environments as
necessary
Contribute to the continuous improvement programmes of all technology
platforms across the datacentre
Assist with acceptance into service into operational support for all new
implementations and enhancements/upgrades

Call logging and escalation with third party vendors (such as Microsoft,
VMware, Mimecast or Citrix)
Contributing to delivering team performance
Adhere to all company policies and processes as communicated by line
management in accordance with corporate ISO accreditation levels.
Working on flexible shift patterns to deliver 24/7 365 service

Essential requirements:

Strong background with core network and compute technologies in largescale deployments
Minimum 4-5 years experience providing support to enterprise level
clients in at least TWO of the below numbered Infrastructure areas
i) Advanced technical knowledge of virtualization technologies (vCenter,
vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
ii) Solid technical knowledge of End User VDI and virtualization
technologies (XenApp, XenDesktop, VMware Horizon, Vmware View,
Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS,
Thin Clients)
iii) Advanced technical Knowledge and hands on experience in the below
technologies or variants of in an enterprise level support environment:
(1) Microsoft server products (Windows 2003 to 2012 R2)
(2) Microsoft
AD
(Active
Directory)
and
integrated
elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC,
DFS, DFSR
(3) Azure, AWS technical support
(4) SCCM including patch management, build image and application
deployment
(5) Anti-Virus solutions with key products being McAfee & Symantec
(6) Web Filtering products (WebSense/Symantec/TMG/etc.)
(7) Endpoint Encryption products
(8) Server Hardware Support (HP/IBM/Dell/Cisco)
iv) Advanced technical knowledge of Exchange technologies (Exchange,
Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)
Able to work as a member of a team but also manage up, across and
down where required
Ability to troubleshoot complex, technical, multi-site and multidisciplinary problems and incidents
Document new and existing processes
Ability
to
use
the
Service
Desk
tool
to
manage
incidents/changes/problems tickets
Good English communications skills, both oral and written. Ideally,
experience of working for an international company with travel to and
from Vietnam
Customer facing experience as you will be working with technical,
process and customer facing documentation.

Desirable requirements:

Degree in Computer Science, Software Engineering, MIS or equivalent

preferred
ITIL qualification or awareness of the ITIL processes
Experience of working in a multi-client solutions provider
Experience of Technical Support within Public cloud based providers
( Azure, AWS)
Experience with Monitoring, Automation and Service provider ticketing
toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
Experience of design and delivery within Wintel, VMware/Hyper-V,
Exchange and Citrix environments
Scripting and Automation knowledge

Sound interesting? Contact us for more information and we will be

happy to share the vision and the goal with you. SCC will be recruiting
for a number technical roles in Ho Chi Minh City for our new operation.
If you feel you have some or all of the skills listed above, please contact
us for more information on our exciting opportunities.
Great things happen when we work together