Professional Documents
Culture Documents
JOURNAL
OF TRAVEL RESEARCH
This study examines visitor responses to cultural presentations at the Cowichan Native Village on Vancouver Island,
Canada. A self-completed survey was used to collect information from 496 Canadian and international visitors at the
Native Village. The results provide a cultural profile of visitor experiences and satisfaction with a native-owned tourist
attraction. Descriptive statistical analysis found that two key
factors providing a genuine visitor experience of native culture were learning about Cowichan history and contact with
Cowichan staff. The study provides additional information
on visitors at indigenous cultural theme parks and enhances
understanding of the cultural tourism market in Canada.
The spectacular totem poles, cedar longhouses, masked
dancers, and unique artwork of Northwest Coast First
Nations are major tourist drawcards in British Columbia
Canada (Kramer 1994). According to the Canadian Tourism
Commission (1996), travelers are most likely to visit aboriginal attractions in British Columbia (30%). This article
describes the results of a visitor survey conducted at the
Cowichan Native Village on Vancouver Island, British
Columbia (BC). Opened in 1990 in the city of Duncan, the
Cowichan Native Village is owned and operated by the
Cowichan Tribes, the largest aboriginal band in British
Columbia (Cowichan Native Village n.d.). The Cowichan
Native Village features a cedar longhouse, totem poles, an art
gallery, and a carving shed. As a tribally owned cultural
attraction, the Native Village is part of the recent economic
involvement in tourism by First Nation groups in Canada
(Parker 1993; Buhasz 1997; Nicholson 1997; Loverseed
1998; Gairns 2000). This indigenous or native-owned tourism is referred to as aboriginal, native, or First Nations tourism in Canada and Indian or Native American tourism in the
United States. In Canada, Parker (1989) defined aboriginal
tourism as any tourism product or service which is owned
and operated by Aboriginal people (p. 400). These native
tourism businesses must have at least 51% ownership by
aboriginal people (Stewart 1993; Nicholson 1997). In British
Columbia, in 1994, there were 182 native tourism businesses
with 1,500 aboriginal people employed in BCs tourism
industry (Loverseed 1998). The number of native-owned
tourism enterprises has doubled since 1983, with First
Nations tourism developments the fastest-growing sector of
B.C.s tourism economy (Zukowski 1994, p. 44). Despite
this recent growth, there have been few studies examining
visitor satisfaction with native-owned tourist attractions.
This study reviews tourist responses to cultural presentations
at the Cowichan Native Village in BC. It provides a profile of
Visitor Research at
Cultural Theme Parks
There have been few visitor studies conducted at indigenous or ethnic cultural theme parks. Stanton (1989)
described the setting, staff, and cultural presentations delivered at the Polynesian Cultural Center in Hawaii. The expectations of visitors were also considered, including the opportunity to see real natives working in grass huts, join a canoe
tour, see traditional craft demonstrations, take photographs,
and participate in Tahitian dances. There was an emphasis on
material culture and performing arts. Some visitors were critical since staff do not live in the village houses and there were
no bare-breasted women at the center. A doctoral study by
Zeppel (1994) surveyed tourists at the replica Iban longhouse
in the Sarawak Cultural Village, East Malaysia (Borneo).
The study found that tourists who had already visited a rural
Iban longhouse sought authenticity through personal interaction with Iban staff while other first-time visitors linked
authenticity with seeing Iban cultural markers such as
dances. A more recent study by Moscardo and Pearce (1999)
surveyed 1,556 visitors at the Tjapukai Aboriginal Cultural
Park in Cairns, North Queensland (Australia). The study
found that 70% of guests were international visitors, largely
93
STUDY METHOD
An on-site visitor survey of both Canadian and international tourists was conducted at the Cowichan Native Village
over 20 days, from August 19 to September 7, 1999. It
included three weekends and one Canadian public holiday,
Labour Day, on September 6. This survey period was
selected to cover the end of the summer school holiday break
(Canada and United States) and a late summer holiday period
for international visitors in Canada, with more local Canadian visitors on weekends. The self-completed visitor survey
included a total of 20 questions about the visitor experience
of First Nations culture at the Cowichan Native Village. The
questions are based on the visitor survey conducted at
Tjapukai Cultural Park (Moscardo and Pearce 1999), with a
focus on tourist enjoyment of cultural elements and
94
AUGUST 2002
STUDY FINDINGS
Visitors at the Cowichan Native Village
Table 1 provides a profile of the visitor sample in terms of
age, occupation, origin, and travel party. The visitors surveyed at the Native Village ranged in age from 7 to 82 years
old, though most were adults. The majority of visitors were
from mature age groups, principally the age group from 40 to
more than 60 years old (n = 300, 61%). The 30- to 39-yearold age group included a total of 85 visitors (17%). Those
ages 20 to 29 years comprised 65 visitors (13%), while youth
younger than age 19 comprised the smallest group of visitors
to the village (n = 36, 7%). The Cowichan Native Village
mainly attracts middle-age and older visitors, with 61% older
than age 40. The survey included 283 female visitors (57%)
and 207 male visitors (42%) at the Native Village. The profile of mainly female and older visitors fits the general trend
of those most interested in cultural tourist attractions (Zeppel
and Hall 1991).
Nearly half of the visitors (239 people, 48%) were from
professional occupations such as teaching (n = 59), business
managers (n = 55), administration and computing (n = 47),
medical (n = 27), scientific (n = 23), social services (n = 22),
and legal fields (n = 6). Most of these professional positions
require university education and receive higher incomes. The
largest single group of visitors at the Native Village were
retired people (n = 77, 15%). Of the retired visitors, 18 were
previously employed in education, health, social services,
and administration positions. The majority of students (n =
58, 12%) were adults completing university or college programs. A smaller group of visitors were tradespeople (n = 43,
9%), female homemakers (n = 20, 4%), and those working in
tourism or hospitality (n = 14, 3%). This trend of mainly educated visitors in professional occupations also fits the general
profile of visitors interested in cultural tourism experiences
(Zeppel and Hall 1991; Canadian Tourism Commission
1996; Loverseed 1998).
TABLE 1
PROFILE OF VISITORS AT THE
COWICHAN NATIVE VILLAGE
Variable
Age
< 19 years
20-29
30-39
40-49
50-59
> 60
Occupation
Professional
Retired
Student
Trades
Homemaker
Tourism and hospitality
Origin of visitors
Europe
BC/Canada
United States
Other countries
Travel party
Family
Spouse/partner
With friends
Tour group
Single
% of the
Sample
7
13
17
19
22
20
48
15
12
9
4
3
30
29
26
11
38
32
21
5
3
Origin of Visitors
The majority of tourists (67%) were international visitors, principally from Europe (n = 150) and the United States
(n = 131). There were also 145 visitors (29%) from BC/Canada. The domestic Canadian tourists were local visitors from
British Columbia (16%), principally from southern Vancouver Island and the greater Vancouver City region, a ferry ride
away on mainland BC. The other Canadian visitors (13%)
were mainly from the eastern province of Ontario, particularly the city of Toronto, and from the province of Alberta.
International visitors from Europe (n = 150) mainly came
from the United Kingdom (11%), Germany (10%), Holland
(3%), Italy (2%), Switzerland (2%), and other European
countries (2%). This fits with the general trend of European
tourists having the greatest interest in Canadian First Nations
cultures (Parker 1993; Williams and Dossa 1996, 1999;
Loverseed 1998). Smaller numbers of international visitors
also came from Australia (n = 25, 5%), Japan (n = 10, 2%),
Israel (n = 6, 1%), South Korea (n = 5, 1%), and New Zealand
(n = 4, 1%). One visitor each also came from Brazil, Mexico,
the Dominican Republic, and Hong Kong (China). A small
number of First Nations visitors from Washington State
(United States), Alberta, and British Columbia also visited
the Native Village during the survey period.
Most visitors arrived at the Cowichan Native Village
either in their own private car (47%) or in a rental car (37%).
The majority of visitors with a private car were from BC,
Alberta, and the United States. Most international tourists
arrived at the Native Village in a rental car. About 3% of visitors arrived by other means, including by train, motorbike,
Cultural Touring at
Cowichan Native Village
Table 2 provides a profile of the visitor sample in terms of
travel information, village visitation, Duncan attractions, and
length of visit at the Native Village. The majority of tourists
found out about the Native Village through reading a travel
guidebook (31%). These included motoring guidebooks published by the U.S. and Canadian Automobile Associations
and other travel guidebooks on Canada (especially Lonely
Planet, Frommers, and Fodors). Visitors also noticed the
Native Village listed in visitor guides for Vancouver Island,
Victoria, and BC (Christmas 1998). Other sources of information about the Native Village were by word of mouth
(26%) mainly through friends or family members. The
other sources of information (17%) included a travel agent
or tour itinerary, local advice in Duncan, and the Kids
Guide holiday activity brochure for Victoria, BC. People
also found out about the Native Village through visitor information centers (13%) and by seeing the Native Village sign
on the highway in Duncan (12%). Only 43 visitors (9%)
mentioned the Native Village brochure. Other minor means
of finding out about the village were media articles (3%), the
Cowichan Valley Visitor Guide (3%), and the Native Village
Internet site (2%). Most visitors (31%) appeared to preplan
their holiday and a visit to the Native Village using various
travel guidebooks; others decided to visit while driving by.
One visitor from the United States noted, I came to see
totems then saw your [Native Village] sign. Then read about
you in AAA book.
The vast majority of respondents were first-time visitors
(90%) to the Native Village. A small group of visitors were
repeat clients (10%), mainly from Vancouver Island (n = 29)
and some international visitors (n = 19), principally from the
United States (n = 8) and Germany (n = 5). Repeat visitors
from the Duncan region came back with out-of-town relatives or friends or made a special visit to the village gift shop.
There seemed to be little repeat visitation from mainland BC
residents to the Cowichan Native Village.
95
TABLE 2
CULTURAL TOURING BY VISITORS AT THE
COWICHAN NATIVE VILLAGE
Variable
Travel information
Travel guidebook
Word of mouth
Other sources
Visitor information center
Sign on highway
Village brochure
Native village visitation
First-time visitors
Repeat visitors
Duncan tourist attractions
Visit Cowichan native village
Visit other Duncan attractions
Length of visit
< 1 hour
1 hour
2 hours
3 hours
> 4 hours
% of the
Sample
31
26
17
13
12
9
90
10
69
29
7
20
42
17
7
(69%). Many visitors also stop in Duncan to see the downtown totem poles since Duncan is widely promoted as the
City of Totems. This interest in native culture was the main
reason most visitors to stop over in Duncan. Of the tourists
visiting Duncan for other reasons (29%), most visit the
downtown totem poles or the BC Forestry Museum, whereas
others visit family and friends. More international tourists
than local visitors indicated the Native Village was their
main reason for stopping in Duncan. This study confirmed
that the Cowichan Native Village (and downtown totem
poles) was the premier visitor attraction in Duncan, particularly for international visitors.
The majority of visitors spent around 2 hours visiting the
Cowichan Native Village (42%). Others only visited the village for around 1 hour (20%) or less than 1 hour (7%), especially organized tour groups with limited time. Another
group of visitors spent around 3 hours at the village (17%).
Only a few visitors (7%) were able to spend 4 or more hours
visiting the Native Village. Most independent visitors
included a visit to the Native Village as one of several holiday activities completed in 1 day. Many visitors arrived by
rental car or private car, thus enabling easy travel between
key destinations around Vancouver Island (Murphy 1992).
This study found that the Native Village was often a first or
last stop for tourists traveling to or from the city of Victoria,
the main visitor destination on Vancouver Island.
In addition, this study found that 43% of visitors at the
Native Village had visited other native cultural attractions in
BC, mainly museums, galleries, native villages, and powwows. These native interest travelers included both local
visitors and international tourists, with BC residents more
likely to have visited native carvers studios, totem pole
raisings, and sweat lodges. Several international tourists who
had just arrived in BC/Canada indicated they had not yet visited such native attractions but intended to do so during their
visit (e.g., Royal BC Museum in Victoria).
96
AUGUST 2002
TABLE 3
TABLE 4
Number of
Responses
Cultural Attraction
Living Cowichan culture
Totem poles
Arts and crafts gallery
Carving house
Tourist cultural presentations
Great Deeds film show
Gift shop
Guided tour
Unique cultural features
Cowichan sweater shop
Comeakin big house
Garden model of Cowichan River
Additional cultural services
Cultural interpretive signs
Children learning center
Midday salmon BBQ
422
420
400
341
309
299
Cultural Information
Cowichan customs and traditions
Cowichan culture and lifestyle
Totem poles
Arts and crafts
Cowichan legends and stories
Cowichan history
Cowichan use of the environment
Respect for Cowichan culture
Cowichan language
% of
Responses
48
14
13
11
10
19
13
9
5
248
239
215
143
93
11
Guided Tour
Cultural Experiences
Table 5 indicates that the main visitor experience of
Cowichan culture occurred through talking to Cowichan
staff at the Native Village (63.5%), especially the tour guides
and the resident carvers. Visitors also experienced Cowichan
TABLE 6
63
49
48
29
26
20
12
97
Number of
Responses
177
158
130
111
87
77
TABLE 7
culture by hearing Cowichan legends and stories (49%) during the guided tour and in the Great Deeds film show. About
half of the visitors (48%) also took photographs or made videos of the village site and cultural activities. Around onequarter of the visitors surveyed either purchased artwork
(29%) or tried woodcarving (26%) on the cedar guest pole
in the carving house. Smaller numbers of visitors purchased
books or souvenir items (20%) or tasted Cowichan food
(12%) such as salmon and venison, served at the Comeakin
Big House Restaurant. One visitor each also nominated the
powwow singing and drumming in their cultural experiences
at the village.
Table 6 indicates key factors providing a genuine experience of Cowichan culture at the Native Village. Most visitors
indicated that learning about Cowichan history (n = 177) provided a genuine or authentic experience of Cowichan culture.
This was followed by seeing Cowichan totem poles (n = 158)
and meeting Cowichan people (n = 130). Other factors providing a genuine cultural experience were Cowichan craft
activities (n = 111), the natural setting beside a river (n = 87),
and being in a cedar big house (n = 77). Minor cultural factors were seeing a Cowichan dance (n = 7) and salmon baking over an open fire (n = 3), mainly due to the limited availability of these activities for walk-in visitors. Clearly,
visitors sought an experience grounded in Cowichan history
along with seeing totem poles and meeting Cowichan people
as the main verifying factors for their visit. One Canadian
visitor from Ontario also noted, in regard to a genuine cultural encounter, I dont think non-aboriginals can do so,
except in rare & more sustained interactions.
The Cowichan Native Village incorporates several key
criteria in presenting native culture to tourists (Doucett
1999), particularly face-to-face interaction with native staff.
Visitor responses in this study indicate that learning about
Cowichan history provides a genuine experience of
Cowichan culture. Tourist interactions with Cowichan staff
are also a key aspect of genuine encounters with Cowichan
people and culture.
In Table 7, some visitors also ranked their responses
(from first to third) for factors providing a genuine experience of Cowichan culture at the Native Village. With these
ranked responses, Cowichan history was again the most
important factor for determining a genuine cultural encounter. Meeting Cowichan people also shaped a real experience
of Cowichan culture. Totem poles, craft activities, and the
big house ranked third in determining an authentic cultural
experience for visitors. These visual aspects or icons of
Ranking of Authenticity
First
Second
Third
78
59
6
33
18
4
0
45
38
23
42
27
15
2
33
20
16
52
38
18
3
98
AUGUST 2002
TABLE 8
CULTURAL EXPERIENCES AT THE
COWICHAN NATIVE VILLAGE
% of
Responses
Cultural Experience
Importance of culture
Very important
Fairly important
Neutral
Slightly important
Type of culture
Traditional and contemporary culture
Traditional culture
Neutral
Contemporary culture
Cultural presentations
Very satisfied
Quite satisfied
Partly satisfied
Little satisfied
Not satisfied
51
35
8
1
65
23
4
2
48
34
9
3
1
Note: Cultural presentations: 1 = not satisfied, 3 = partly satisfied, and 5 = very satisfied.
MANAGEMENT IMPLICATIONS
This visitor study at the Cowichan Native Village in Canada has provided further information about the cultural experiences of tourists at native theme parks. It has confirmed the
high level of interest from international visitors in native cultural experiences. At the Cowichan Native Village, tourists
were mainly interested in learning about Cowichan history,
seeing totem poles, meeting Cowichan people, and observing
traditional craft activities such as woodcarving. The visitors
were mainly older people in professional occupations who
required more factual information about native history and
culture. During 1999, the first written history of the
Cowichan Tribes (Marshall 1999) was sold at the Cowichan
Native Village.
Comparisons with the Tjapukai Cultural Park visitor
study (Moscardo and Pearce 1999) reveal a similar profile
for cultural tourism experiences at native villages in Australia and Canada (see Table 10). These cultural park visitors
are more likely to visit other native attractions, either in the
same country or in other destinations. In British Columbia,
tourists visit museums, native villages, and powwows for
native cultural experiences. At Tjapukai, visitors had experienced other native attractions, especially Maori and Native
American dances. In Australia, the four main groups of visitors identified at Tjapukai Cultural Park (Moscardo and
Pearce 1999) were the ethnic tourism connection group
(36%), the passive cultural learning group (24%), the ethnic
products and activities group (18%), and the low ethnic interest group (18%). The first two groups valued direct contact
with indigenous people or cultural learning through indigenous tourism experiences. At both Tjapukai and Cowichan
Native Village, visitors selected cultural activities that met
their interests or desire for interaction and learning from
native staff. However, learning about Cowichan history was
a more important criterion for visitor satisfaction at the
Cowichan Native Village.
99
TABLE 9
VISITOR COMMENTS ON CULTURAL PRESENTATIONS AT COWICHAN NATIVE VILLAGE
Satisfied visitors
Speaking w/ the guides and staff of the village, we found them extremely friendly & willing to share with us the history &
experiences of the Cowichan people
The stories the guide told of his growing up in the village & how he was trained by his grandparents
Extensive conversation with the tour guidevery informative but also gave personal opinions from a First Nation
perspective
Difficult to think of any improvements it has been a very enjoyable and peaceful experience
The experience was much better than I thought it would benot at all commercial
I appreciate the fact that this is a genuine cultural center rather than a tourist stop
Hearing another singer/drummer and meeting everyone (Haida Gwaii Native, BC)
Entire setting, beautifully designed for all the senses, & also knowing its run by the Cowichan
Dissatisfied visitors
I would like to know about modern contemporary history, I would like to know what, where, how the people are TODAY and
a truthful history of the past (England)
I did not feel I learned enough about the Cowichans origins or the problems they encountered with white people. Only the
surface was scratched (USA)
The artwork should be cheaper. I thought the village would be larger and more traditional. A bit too touristy (Italy)
More informal contacts as alternatives to canned tours & presentations (USA)
Note: Visitor comments selected from survey data to illustrate key points about cultural experiences at Cowichan Native Village.
TABLE 10
TOURISM AT NATIVE CULTURAL VILLAGES
Native Cultural Village
Cultural Tourism Market
Visitor origin
Travel party
Age
Previous visitation
Native interest
Cultural activities
Visitor satisfaction
Note: A total of 1,556 visitors were surveyed at Tjapukai Park, with results derived through inferential statistical analysis (cluster
analysis, one-way ANOVAs, chi-square), and 496 visitors were surveyed at Cowichan Native Village, with results derived by descriptive statistical analysis.
100
AUGUST 2002
CONCLUSIONS
This visitor study at the Cowichan Native Village
reviewed key tourist responses to cultural presentations at a
First Nationsowned tourist attraction in Canada. It provided
a cultural profile of visitors and identified key factors providing an authentic experience of Cowichan culture. Tourist
expectations of native culture were contrasted with current
presentations of Cowichan culture at the Native Village.
Beyond longhouses and totem poles, an authentic experience
of Cowichan culture was embodied in historical facts and
meeting Cowichan people. Tourists at native theme parks
enjoy activities that meet their cultural interests and desire
for interaction or learning from indigenous staff. This study
found that many visitors at Cowichan Native Village consider that contemporary culture should also be presented at
native theme parks. While most visitors were happy with
their cultural encounters at this native village, some still
sought archetypes of native cultures. Further research at
other indigenous attractions will identify distinct groups of
visitors and their levels of interest in native cultural experiences. This will confirm or dispel notions of whether visitors
prefer to experience both traditional and contemporary culture at native villages. This research should also consider
how stereotyped images of indigenous peoples shape tourist
expectations of cultural experiences. The required tourist
mix of traditional and contemporary native cultural experiences should also be further identified. These findings will
assist other indigenous groups developing or operating
native cultural villages as a tourist attraction.
APPENDIX
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