CHAPTER-1: PROBLEM DEFINITION

SYSTEM OBJECTIVES & NEEDS:

Strategic Goals
Amarican Airways provides five strategic goals: Airline of Choice (remain the top choice
for international flights for premium customers as well as cargo, economy and shorter
flights); Top-Quality Service (provide the best customer service for passengers on all routes
and classes of travel and improve online services with a focus on Terminal 5 at Heathrow
Airport); Key Global City Growth (continue to expand the list of top-tier cities through
airline partnerships); Expand the Leading Position in London (maintain Heathrow Airport as
a world-class hub and influence government policy and airport owners in continued support);
and Meet Customers' Needs (exploring the latest options and products to enhance customer
loyalty).

Business Plan
The business plan is created around the www.flggo.com Airline strategy and is structured
with five primary themes: Colleagues (working together to create the best customer service
management team, training front-line leaders and increasing performance-related
compensation); Customer (upgrade first-class cabins and in-flight entertainment systems and
include these on the latest Boeing and Airbus aircraft as well as enhance the features of
ba.com); Performance (control costs by monitoring and adjusting capacity outside of peakflying periods, enhance revenue from third-party engineering and development, and improve
fuel efficiency and environmental performance); Excellence (extend Terminal 5 at Heathrow
into a second satellite Terminal 5C, improve the North Terminal at Gatwick Airport and
initiate the Airmanship Programme, which educates the ramp and baggage employees about
ground safety); and Partnerships (implement a Joint Business Agreement with American and
Iberia Airlines to extend connections, improve schedules and enhance frequent-flyer benefits,
as well as initiate new partnerships).

Our Objectives
1. Seeking a Flight Attendant position at the Continental Airlines utilizing skills in the
areas of service and safety to passengers in-flight and on the ground
2. Looking for an Air Traffic Controller position at Delta Airlines where I may use my
expertise in monitoring flight paths and the ability to work effectively in a high stress
environment
3. To obtain a position of an Operations Agent with Core Airlines using exceptional
coordination skills in order to manage a smooth flow of operations
4. Desire a position of Avionics Technician with Beta Airlines. Offering expertise in
troubleshooting and repairing aircrafts along with a profound ability to work with
modern equipment
5. To work as a Flight Attendant with Air America where I may be able to employ my
knowledge of onboard passenger service and safety in order to provide passengers
with an enjoyable flying experience

DATA COLLECTION:

Secondary Data
The Secondary data will be mainly collected from different books, magazines, Journals,
companys Literature, Newspapers, Internet and from the company personnel.
As the datas will be of various types such as comparing based on value as well as the relative
comparison, hence both the tools are to be use for the proper analysis of the datas.

MAGAZINES, JOURNALS AND NEWSPAPERS:

Journals published by business, Annual Report
INTERNET:
http://www.afraa.org/index.php/about-us/mission-a-objectives
http://coverlettersandresume.com/airline/airline-resume-objective-statement/
https://www.iata.org/training/courses/Documents/intro-airline-2nd-toc.pdf
http://www.mcbs.edu.om/en/library/87-academics/non-academic-programs/288iata-authorized-training-center?showall=&start=1
http://www.slideshare.net/vivianmeril/introduction-to-airline-industry
https://www.iata.org/training/courses/Pages/airline-industry-introductiontalg50.aspx
www.livecareer.com/.../objective/airline-customer-service-agent-resume

Chapter-2
System Analysis & Design
(a) Overall Design of the System:

User

Runni
ng
Proce
ss

Report
Details

Airways Details

Services
Process

American
Airways

Enquiry
Details
Contact

Reportin
g
American
Airways
Customer
Details

American Airways
with Details

Customer
Maintenan
ce

American Airways
Database

Customer with
Details
Customer
Record

(b) Physical Design:

Site Map
American Airways

Home

Home

Services

Enquiry
Database

Enquiry with
Details

Offer

Safty Process

Booking

Flight Schedule
Details
Contact Us
Travel
Information

One Fare Pass in

Economy

(c)

Webpage(s) design for data entry

Flight Details
Fields

Data Type

Size

Constraints

Flight Id

Integer

10

Foreign key

Flight _name

Varchar2

20

Primary key

Date of Journey

Date

20

Not null

Time

Integer

30

Not null

Source

Varchar2

10

Not null

Destination

Varchar2

10

Not null

Fare

Integer

10

Not null

Enquiry Details
Fields

Data Type

Size

Constraints

Enquiry Id

Integer

10

Foreign key

Customer name

Varchar2

20

Primary key

Date of Journey

Date

20

Not null

Time

Integer

30

Not null

Source

Varchar2

10

Not null

Destination

Varchar2

10

Not null

Flight Type

Varchar2

10

Not null

User Account Details

Fields

Data Type

Size

Constraints

User_id

Varchar2

10

Foreign key

User_name

Varchar2

20

Primary key

Password

Varchar2

20

Not null

Name

Varchar2

30

Not null

Gender

Varchar2

10

Not null

Dob

Date

Not null

Mob no

Varchar2

10

Not null

Address

Varchar2

20

Not null

(d) Logical Design of Proposed Website:

What is a Flowchart?

According to the Dictionary of Business Charts & Graphs a Flowchart is a visual

representation of the sequence of steps and decisions needed to perform a process.
Each step in the sequence is noted within a diagram shape. Steps are linked by connecting
lines and directional arrows. This allows anyone to view the flowchart and logically follow
the process from beginning to end. Some of the ways to use flowcharts include:

Project planning

Program or system design

Process documentation

Audit a process for inefficiencies or malfunctions

Map computer algorithm etc.

Flowchart Symbols

Flowcharts use special shapes to represent different types of actions or steps in a process.
Lines and arrows show the sequence of the steps, and the relationships among them. These
are known as flowchart symbols. The type of diagram dictates the flowchart symbols that are
used. For most flowcharts, these five basic symbols are always needed:

Some Additional Flowchart Symbols

Symbol

Name

Function

Document

A printed document or report.

Connector

Indicates that the flow continues where a

matching symbol (containing the same letter)
has been placed.

Database

Display

Indicates a list of information with a

standard structure that allows for searching
and sorting.

Indicates a step that displays information.

Flow charts enable groups to clearly define, communicate, and monitor multi-step processes.

Key

Flow Chart

Beginning

American
Airways.

Start

Task Box

Home
Decision
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