You are on page 1of 88

MIKE MONTEIRO

Design Director, Mule Design Studio @monteiro

YOU HAVE BEEN LIED TO!

Quality is not enough.

Does good design sell itself?

NO

I sell design.

1
2
3
4

Get work.
Do work.
Ensure quality.
Get paid.

BUT MIKE,

Isnt that sales?

1
2

Do good work.
Persuade them its good.

A good designer who can sell


work is more valuable than a
great designer who cant.

25,000,000
SOLD OVER A TWO MONTH PERIOD IN 1957

You know for kids!

You know for users!

Selling is a core skill.

DO NOT TRUST!

MAKES
MONEY

COSTS
MONEY

CAN
SELL DESIGN

CANT
SELL DESIGN

13 WAYS
Designers Screw Up Client Presentations

The work is good.

1
2

The work is good.


The work is tested.

1
You are not there to be
the clients friend.

Happiness is a side-effect
of good design.

If you cant be
bothered to sell it

dont bother
designing it.

They wont be happy 6


months down the road
when the project fails.

2
Not getting off your ass.

BUT MIKE,

Im a shy and quiet person.

Confidence isnt about

YOU

Confidence is about

THEM

3
Starting with an apology.

Apologies are expensive.

You are always


presenting the correct
amount of work.

The best way to fix a


meeting is to cancel it.

Shit runs downstream.


Apologies run upstream.

4
Not setting the stage
properly.

Why are we here?

1
2

Why are we here?


When can we leave?

Brief books for people who make websites

No

12

Mike Monteiro

YOURE MY
FAVORITE CLIENT
foreword by Austin Kleon

NOT
ACTUALLY
LARRY

SOLD!

5
Giving the real estate tour.

Youre selling a house by


talking about sheetrock.

Work like a scientist.


Present like a snake-charmer.

6
Taking notes.

7
Reading a script.

Without promotion something


terrible happens
PT Barnum

Without promotion something


terrible happens nothing.
PT Barnum

8
Getting defensive.

Good people do bad work.

This is a great time to keep


your mouth shut.

Every typo will reveal itself


once you publish.

9
Mentioning typefaces.

10
Talking about how hard
you worked.

Youre not getting graded


on effort.

11
Reacting to questions as
change requests.

Why is this blue?


Oh, I can change it!

Why you using bricks?


Oh, I can change it!

12
Not guiding the
feedback loop.

1
2

Does this reflect your brand?


Does this reflect your users needs
as we discussed in the reasearch?
Does this reflect your ad strategy?

13
Asking Do you like it?

BUT MIKE,

Why do you hate designers?

This thing we do.

We are gatekeepers.

Thanks.

You might also like