Survey on LG Electronics

Name
______________________

1. Have you used any LG products before?

Yes
No
2. Which of the following products by LG are you currently using at your home?
Television
Air Condition
Washing Machine
Refrigerator
Mobile Phone
Other ____________

3. Which of the following attributes compliment LG product?

High Quality

Competitive pricing
Durability
Warranty
Good Customer Service
Good brand positioning
4. LG home appliances are high end appliances and its performance is better than
other brands?
Strongly Agree
Agree
Disagree
Strongly disagree
Neutral

5. Electronic and home media products by LG are high quality and are worth a
penny?
Strongly Agree
Agree

Disagree
Strongly disagree
Neutral
6. What are the reasons for purchasing LG electronics products?
Necessity
Better quality
Other _________
7. How did u came to know about LG Electronics?
Advertising
Friends/Family
Dealers
Other ________

8. Please rate on a scale of 1-5 for the following purchase?

1

Location of dealership
Location of authorized service center
Integrity with sales person
Warranty
Quality of the product
9. Are you satisfied with LG customer service?
Yes
No
10. Please share a bad experience if u had faced relating LG products or customer
service?
__________________