Int. J. Xxxxxx Xxxxxxx Xxxxxxx, Vol. X, No.

Y, XXXX

Analysis of Information System of Indonesian

Railway Company
Author (AU)
Yogyakarta
Abstract: Current technological developments can not be separated from efforts to meet human
needs. Human need always increases have driven men to be able to create an effective and
efficient way to utilize the resources that already exist. PT.Kereta Api Indonesia (Persero) is a
company engaged in ground transportation services. Indonesian Railway Company is very
attentive to any developments in technology and always strive to keep abreast of any changes and
technological developments. One way is to develop innovations in information system. The
purpose of this paper is to analyze the policy and innovation in the information system developed
by Indonesian Railway Company. The object of analysis in this papper is Indonesian Railway
Company which includes, development of the company and steps in improving attract consumers
in a variety of innovations. The method used is descriptive method is a method of describing or
outlining the information system applied by Indonesian Railway Company, which are then
analyzed in order to obtain a conclusion. Model analysis to advance and develop the business use
is Innovation and growth in accordance with its strategic competitive of Porter. By leveraging the
power of today's technology, as well as see the psychological aspects of society as consumers,
will be a life of mobile, Indonesian Railway Company created several innovations including
developing e-ticketing, check-in, boarding online, vending mechine (train ticketing mechine).
These innovations are appreciated by general public. In terms of the growth of Indonesian
Railway Company has experienced unprecedented growth and rapid terms of the number of
passengers, innovations.
Keywords: Information Systems, Indonesian Railway Company, descriptive, competitive
strategy
Reference Hartono, Tono. Lecturer, University of Indonesia. Parts Procurement Information
System in Indonesian Railway Company.
O'Brien, James A and Maracas, George M. Introduction ToInformation System Fifteenth Edition.
The McGrow Hill Companies.
Porter, Michael E. Competitive Strategy: Tehnique for analyzing industries and competitors.
Indonesian Railway Company. Annual Report 2009.
Biographical notes: Student

Introduction

Information technology is one of the rapidly evolving

technology today. Information is an important requirement
in the design of activities and decision-making that will
affect
the development
of the company or
organization. Information needs in the business world is
very important in determining the progress of a
company. With the information technology has been using a
computerized system, then a company will be able to
advance and win the business competition today. In
addition, the information technology needed in
memenejemen company data in a structured and easy to
understand, so as to assist the user in accessing the
company.
Current technological developments can not be separated
from efforts to meet human needs. Human need always
Copyright 201x Inderscience Enterprises Ltd.

increases have driven men to be able to create an effective

and efficient way to utilize the resources that already
exist. In the utilization and use of information technology is
critical to support the development of the company. Due to
the existence of a system of information technology will be
able to speed up and simplify work processes in data
processing.
Indonesian Railway Company is a company engaged in
ground transportation services. Indonesian Railway
Company was very attentive to any developments in
technology and always strives to keep abreast of any
changes and technological developments. One way is to
develop innovations in information system.
With the technology then based information system will
facilitate the work of employees and consumers in terms of
booking tickets, customers no longer have to come to the

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station, but also can make a reservation on the Smartphone,

laptop or nearby minimarket, of course, are already
cooperating. Companies specializing in the field of transport
services, then access ticket reservations need to be
considered with the right to support the advancement of the
company, so we need a system that is reliable and
trustworthy information. With the management in terms of
booking tickets on the company, as well as will be the
means of achievement of the objectives of the company.
To maintain smooth Indonesian Railway Company, which is
engaged in land transportation services, very attentive to
any developments in technology and always strive to keep
abreast
of
any
changes
and
technological
developments. One way is to develop a system of
information with a variety of its innovations.
Development system based on this technology becomes a
strategic step for the company to progress. In connection
with the new innovations, new policies issued by the
company to follow the development of technology today,
the authors are interested to find out the construction
process online ticketing policy. Besides that, the authors are
interested in knowing the information taken by the
company.
Please be aware in advance of the existing environment in
Indonesian Railway Company believe there are two
neighborhoods internal environment and the external
environment. Extrenal environmental Indonesian Railway
Company is the passenger train. While the internal
environment are members or employees of Indonesian
Railway Company external. Preferred envviromental for get
a portion of interest of the company, because the passengers
is a priority of the company. While the internal environment
also have important roles that contribute to give
consideration as well as manage a rule into an approved
policy for the sake of together needs and achieving
corporate goals. So basically, the author will focus on the
stages of companies in developing and implementing
policies that form of innovation that made Indonesian
Railway Company.
In short, the purpose of writing this paper is to analyze the
process of development and innovation / policies
implemented to achieve the objectives of Indonesian
Railway Company.
2. Literature
Information Systems
The information system is a combination of several
organizations,
hardware,
software,
network
communications, the data resources, security, and
procedures that store, retrieve, modify or transform, and
distribute information within an organization, company or
industry. In this modern era, generally everyone using and
rely on information systems to communicate with each other
using a variety of devices (hardware), the process of

instruction
information
and
procedures (software), communications (network) and data
storage (data resources)

Image Information System Framework required by

Professional Bussinessman
The picture above illustrates the conceptual basis of the
information systems required by companies and
industries. This shows the efforts that must be developed to
make the system of information, namely (1) the
fundamental concepts, basic behavior in business, strategies
and techniques in business, management and regulatory
components in information systems; (2) information
technology, basic concepts and business development,
management
issues
in
technology; (3) business
application, the basic usability of information systems,
management, and competitive advantage in the
business; (4) development
process, how
bussinessman
professionals plan, develop and implement information
systems to benefit and progress of the business; and
(5) management challenges, the challenges are used to
management information technology to users, employers,
and other businessman.
Definition and Function Transport
Transport is defined as the transfer of goods and people
from point of origin to point of destination. The transport
system of an area can be defined as a system composed of
infrastructure, facilities, systems and services that enable
their movement into the area, so that the accommodation of
population mobility. Trucks and provide services to the
public, the so-called transport services. Transport services
transport company which is the output of various kinds such
as, shipping, railway services, flight services, bus transport
services, and others.
Transportation services and serves as an additional factor
stimulating development and a service provider for the
economic development. To support the steady economic
development it is necessary to achieve a balance between
supply and demand for transport. If the transport providers
is smaller than the demand, there will be congestion and
raised havoc in the market price. Conversely if supply
exceeds demand transportation services then there will be
competition.

Elapsed time on arrival: a simple and versatile primitive for canonical time synchronisation services

Competitive strategy
Michael porter in his book with entitled "competitive
advantage" says that competitive advantage can be achieved
will require the right competitive strategy. Competitive
strategy is the search for a favorable competitive position in
a company. Competitive strategy aimed at fostering a
favorable position and strong against the forces that
determine the competitiveness of the company. Target and
competitor analysis is to develop a profile and successful
nature of a possible change of strategy that can be done by
each competitor.
In addition porter in 1980 reissued a book with the title
"competitive strategy". In this book are discussed porter five
forces in setting the rules of competition and works to
increase corporate profits. Five forces are: (1) the threat of
new entrants, (2) the level of rivalry among competitors, (3)
the substitution of products, (4) the bargaining power of
buyers, and (5) The bargaining power of suppliers. Porter
five forces framework is a powerful tool when in the hands
of a manager or skilled expert analysis.

Figure A Competitive Strategies Company

3. Method
The object of analysis in this papper is Indonesian Railway
Company which includes, development of the company and
steps in improving attract consumers in a variety of
innovations. The method used is descriptive method is a
method of describing or outlining the information system
applied by Indonesian Railway Company), which are then
analyzed in order to obtain a conclusion. Model analysis to
advance and develop the business use is Innovation and
growth in accordance with its strategic competitive of
Porter. From the analysis could then be deduced.
4. Analysis
This company is one of the largest transportation services in
Indonesia. Along with the times and time, many companies
about the competitive such as airlines and travel between
cities competing to provide the best service at affordable
prices, kenyamann and facilities given to the

241

passengers. Indonesian Railway Company is currently one

of the companies that provide the best service and grow
rapidly and become people's favorite choice of public
transport. To give comfort to the passengers, Indonesian
Railway Company further innovate in the ticket sales are
done. With using current level of technology, as well as see
the psychological aspects of society as consumers, will be a
life of mobile, Indonesian Railway Company creates a
system of sales and booking tickets online (e-ticket).
When viewed in terms of business, as discussed in the first
paragraph that the information system largely determines a
company, in this discussion, Indonesian Railway
Company. Which means that the more complete the
information presented and easy to operate then the company
will be able to compete with other competitors. To achieve
the company's vision, mission, goals, and objectives of the
development of information systems, Indonesian Railway
Company must know and use strategies that will promote
and enhance the competitiveness of companies, namely:
Indonesian
Railway
Company
has
experienced
unprecedented growth and quick. Where the initial purchase
of the train can only be done distasiun with a fairly long
process, in contrast to the present has experienced some
improvement both in terms of technology and
innovation. Before the advent of technology and innovations
developed, the train service is still arguably minimal.
Here are some of the innovations developed by Indonesian
Railway Company to improve services in achieving the
company's objectives, namely:
1. Cheap and affordable prices for consumers
Indonesian Railway Company offers ground transportation
services at fairly low cost compared to other competitors
such as airline companies, freight inter-city buses and intercity travel. Cost offered inter-city buses is much cheaper
than by train, but bus service to the very poor compared to
the train. Meanwhile, compared with travel between cities,
the price offered is far more expensive than the train where
train service is still superior to travel between
cities. Furthermore, the airline company, the price offered
by the airline is more expensive than the train.
2. E-ticketing, check-in and boarding online
Indonesian Railway Company provides services ranging
from e-ticketing, check-in and boarding online, on time, and
without jamming. Innovations developed aims to attract
consumers to always use the railway, because in addition to
cost Railways Railways also have services like Airlines
which costs soar. In addition Indonesian Railway Company
also enables access to consumers in the purchase of tickets,
with tickets purchased online (e-ticket). E-ticket can be
accessed via smartphone and direct purchases in stores that
already cooperate with Indonesian Railway Company. With

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the innovation of e-ticket, customers no longer need to

queue at the station to book and check availability of seats.
Indonesian Railway Company implemented system of
check-in and boarding, it is used to improve services to
users of railway services. With this system passengers who
have bought tickets at the external channel can perform
check-in at the self check-in machines at the station, checkin can be done twelve hours before departure. Upon checkin machine will issue a boarding pass card.

2009 Indonesian Railway Company has realized the

maintenance of roads railways and bridges capable of
supporting train operations prima. (2) Maintenance
signaling infrastructure, telecommunications and LAA
Signalling,
Telecommunications
and
Electricity
Overhead. In addition to road and rail bridges, infrastructure
maintenance signaling, telecommunications and power
supply on (LAA) is also the business of Indonesian Railway
Company in faced industry competition.

3. Rail clinic
To establish a good relationship with the community as a
consumer, Indonesian Railway Company held a clinic
rail, namely services and health education are given for free
to the public, this is a new innovation that application is still
at certain stations.

8. Human Resources
In terms of providing services to consumers yyang
semasimal possible, Indonesian Railway Company to renew
and expand human resources. In 2009, Indonesian Railway
Company has employees 26 938 people to carry out the
service. That number has increased compared to the year
2008 as many as 25 537 people. In terms of age, employees
aged between 51-56 tahunjumlahnya continue to be reduced
and replaced with younger employees who are under 30
years old.

4.

Promo at Lebaran, Imlek, New Year, and certain

Events
In order to participate in certain events welcome, Indonesian
Railway Company give interesting promotion as a form of
respect and service to service users loyal Indonesian
Railway Company). This innovation has been ongoing for
the past five years. The innovation embodied in the form of
promo, among others: (1) open registration of motor
transport for free during the Lebaran early 2016, so that
consumers do not have to worry about missed registering
the bike; (2) add additional freight on Christmas Day, New
Year and Eid. This was done to facilitate the people who
had returned home.
5. Train Ticketing Mechine (TTM)
Indonesian
Railway
Company
launched
the
prototype vending mechine (train ticketing mechine). TTM
is a machine purchase train tickets in the form of vending a
machine that can issue train tickets. TTM innovation is a
new innovation developed by Indonesian Railway
Company) to facilitate service to the consumer.
6. Hotel
In addition to providing services in the form pemesana train
tickets, Indonesian Railway Company also provide new
innovations, namely hotel reservations. Where the hotel is
ownership of Indonesian Railway Company. This
innovation was developed with the aim to assist and
facilitate the consumers who travel very far and need a
hotel.
7. Facilities and infrastrutrcture
For the threat of new entrants, Indonesian Railway
Company has had particular strategies. These strategies
include: (1) Improving road infrastructure and bridge rail
track and bridge. To ensure the safety of train travel, during

5. Conclusion
Indonesian Railway Company is currently one of the
companies that provide the best service and grow rapidly
and become people's favorite choice of public transport. To
give comfort to the passengers, Indonesian Railway
Company is increasingly innovating. By utilizing the current
level of technology, as well as see the psychological aspects
of society as consumers, will be a life of mobile, Indonesian
Railway Company created several innovations such as; (1)
provide cheap and affordable prices for consumers; (2) more
priority on service and service to customers by developing
e-ticketing, check-in and boarding online; (3) develop
innovations in the form of technology or ideas that are easy
for customers such as the holding of rail clinic for local
communities; (4) giveninteresting promotion as a form of
respect and service to service users loyal Indonesian
Railway Company; (5) launched a prototype vending
mechine (train ticketing mechine); (6) a new innovation that
hotel bookings; and (7) For the threat of new entrants,
Indonesian Railway Company has had particular strategies.
In terms of the growth of Indonesian Railway Company has
experienced unprecedented growth and quick. Which is seen
from the growth in passenger numbers increased
continuously, innovation is always evolving.