Nelida Ruiz-Martinez

2213 South Brook Drive; Fleming Island, FL 32003

C: (281) 854-4888; nelidamtz_20@yahoo.com

Newly relocated bilingual office professional seeking entry-level position in either transactional accounting (Billing,
Invoicing, AR or AP, etc) or front-office support (large-scale phones, administrative assistant duties) with minor accounting
responsibilities.

 Bilingual (Native Spanish Speaker)  Managed customer accounts and work-flows

 Project Management Experience  Processing customer billing / preparing invoicing
 Extensive Customer Service Training  Keying invoices and posting Accounts Payable
 Reception (handling large-scale phone system)  Experience preparing insurance quotes

PROFESSIONAL EXPERIENCE:

Xenco Laboratories (2007 to Present):

Environmental Laboratory providing analytical testing of air, soil and water samples for clients in 37 states, via a network of
labs, and service centers, throughout Texas, the Northeast US, and South Florida.

Project Manager: Responsible to interact with assigned customers daily, to ensure their analytical samples are moved
through the laboratory testing and reporting processes on assigned schedules. Responsible to prepare and review analytical
reports, and communicate to client; then, to correctly charge account per contract rates, and invoice customers. Responsible
to manage client experience through process, resolve any customer service issues along the way, and help cover other
projects as needed by management.

 Manage more client volume than any other project manager in Houston Office (75% of Houston Clients)

Reception: Managed large-scale phone system serving approximately 50-person office. Handled walk-in traffic, mail, data
entry of analytic results, and certain account editing, as well as logged all inbound samples.

AAAA Auto Insurance Agency (2006 to 2007):

Family-owned, independent insurance company serving Houston through 15 office locations.

Accounting Assistant: Input AR and AP items into database system, did simple bank reconciliations, process customer
payments, handle inbound phone traffic, and resolve customer billing problems.

Customer Service Representative: Handled walk-in and phone traffic, quoted and sold new auto, home, and commercial
insurance policies, handled all customer service questions and problem resolutions.

EDUCATIONAL BACKGROUND:

Houston Community College (HCC) Houston, Texas

Associate of Arts Degree, Dec. 2006
Associate of Science Degree, May 2010
 Coursework in accounting, economics, finance, science, and general studies.

University of Houston – Clear Lake (currently enrolled) Houston, Texas

Dual enrollment program with HCC (credits auto transfer for Bachelor of Accounting)
Program is available to continue in online format – so will continue nights/weekends from Florida

OTHER SKILLS:

 Native Spanish Speaker (oral/written)

 Proficient in Excel, Word, internet-based applications, etc.
Professional References available upon request.