Institute of Quality & Technology

Management
Title: Lesson Plan
Course Code# IE325

Issue Date: 07-092015

Issue # 01
Revision # 00
Page 1 of 2

Name of Module

Total Quality Management (Theory)

No. of Lectures per week

Credit Hours

Duration

1 hrs / Lecture

Faculty Member

Quratul Aan

1st Lecture
1st Week
2nd Lecture
1st Lecture
2nd Week
2nd Lecture
1st Lecture
3rd Week
2nd Lecture
1st Lecture
th

Week
2nd Lecture
1st Lecture

th

Week
2nd Lecture

th

6 Week

1st Lecture
2nd Lecture
st

1 Lecture
th

Week
2nd Lecture

8th Week

What is Quality
Quality means different to different people; 8 Principles
of Quality and their origin
Introduction to TQM
Definition; Basic Approaches; Contribution of Quality
Gurus; New and Old Culture; Awareness
Historical Review of TQM; Obstacles or Resistance in the
organizations towards the adoption of TQM; Benefits of
TQM.
Leadership
Definition; Characteristics of Quality Leaders; Leadership
as major component of TQM
7 Habits of Highly Effective People; The Deming
Philosophy; Role of TQM Leaders;
Strategy and Strategic Planning; TQM- Strategy
Approach; SWOT Analysis, Quality Statements (Mission,
Vision and Policy); Strategic Goals and Objectives.
Customer Satisfaction
Introduction; Who is the Customer? Customer Perception
of Quality; Feedback.
Using Customer Complaints; Service Quality; Translating
needs into Requirements; Customer Retention
Employee Involvement
Introduction;
Motivation;
Employee
Surveys;
Empowerment; teams; Recognition and Reward, Gain
Sharing;
Performance Appraisal; Unions and Employee
Involvement; Benefits of Employee Involvement;
Continuous Process Improvement
Introduction; Process; The Juran Trilogy, Improvement
Strategies; Types of Problems; The PDCA Cycle, Problem
Solving Methods.
Kaizen; Reengineering; Six Sigma
Supplier Partnership
Introduction; Principles of Customer/Supplier Relations;
Partnering, Sourcing; Supplier Selection, Certification
and Rating; Relationship Development
Performance Measures:
Introduction; Basic Concepts; Strategy; Performance
Measures Presentation; Quality Costs; MBNQA

1st Lecture

Assignment / Case Study / Quiz / Presentation

2nd Lecture

Discussion about the MID Term Exam / Any Issue(S)

before mid term exam

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Unauthorized duplication is prohibited

Institute of Quality & Technology

Management
Title: Lesson Plan
Course Code# IE325

Issue Date: 07-092015

Issue # 01
Revision # 00
Page 2 of 2

Mid Term Exams

1st Lecture
9th Week
2nd Lecture
1st Lecture
10th Week
2nd Lecture

th

11

Week

12th Week

13th Week

14th Week

15th Week

1st Lecture

HACCP & Japanese 5S

2nd Lecture

Quality Function Deployment

Introduction, The QFD Team; Benefits of QFD; The voice
of the Customer; House of Quality

1st Lecture

Quality by Design

16

Week

nd

Lecture

1st Lecture

Failure Mode and Effect Analysis

Introduction, Reliability; Reliability Requirements; Failure
Rate, Intent of FMEA; Stages, Design and Process of
FMEA
Management Tools
Why, Why; Forced field analysis; Affinity Diagram; Tree
Diagram; Matrix Diagram.

2nd Lecture

Assignment / Case Study / Quiz / Presentation

1st Lecture

Prioritization Matrices; Activity Network Diagram.

2nd Lecture
1st Lecture
2

th

Benchmarking
Introduction; What is Benchmarking? Reasons to
Benchmark; Process; Deciding what to benchmark;
Types of Benchmarking; Understanding Current
Performance; Planning.
Quality Management System
Introduction, Benefits of ISO Registration; ISO 9000
series of standards; Sectors Specific Standards
Environmental Management System
Introduction, ISO 14000 Series Standards; Concepts of
ISO 14001; Benefits of ISO 14001, Integrated
Management System; Relation to Health and Safety

nd

Lecture

Statistical Process Control

Pareto Diagram; Process Flow Diagram; Cause and Effect
Diagram;
Check Sheets; Histogram; Process Capability; Scatter
Diagram
Quality Awards

1st Lecture

Assignment / Case Study / Quiz / Presentation

2nd Lecture

Discussion about the FINAL Term Exam / Any Issue(S)

before final term exam
Final Term Exam

Note: Changes can be made in Lesson Plan according to

circumstances.
Text Books:
1. Total Quality Management by Dale H. Besterfield, Carol Besterfield, Glen H.
Besterfield and Mary Besterfield-Sacre
2. Total Quality Management with text cases by John S. Oakland, ButterworthHeinemann

CONTROLLED DOCUMENT
Unauthorized duplication is prohibited