Focus Areas at a glance

Draft as of -

13/10/2016
FOCUS AREA + DESCRIPTION

Shape the Transport System

Shape New Zealands land transport
system and influence its delivery.

PURPOSE

THE BIG THREE CHANGES

To deliver a clear, shared integrated view of

New Zealands land transport system and to
identify and drive the key interventions needed
to achieve it.

IN THE NEXT FIVE YEARS

New Zealands approach to planning and investing in our land transport system will have made a substantial shift from being fragmented, and
predominantly infrastructure project focussed, to one where:

1. We are planning with the whole transport system in mind (including key interventions required to enable the system)

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Direction

Design

Delivery

2. Key transport system investment and delivery partners have an aligned view on the pressures, state and responses (including timing)
required at a national and regional level, achieved in a collaborative way

PRIMARY OUTCOME(S)

New Zealand will have a shared

sector view of the land transport
system issues and required
interventions that enable New
Zealands aspirations, and this will
be the basis for all decision making.

3. We are taking a consolidated and coordinated approach to the timing and progress of those interventions required

Improve Customer
Experiences
Deliver innovative services and transport
experiences our customers and citizens
value.

To understand, engage, design and deliver

timely, tailored and intuitive transport services
and experiences for customers and citizens.

Direction

Design

Delivery

Balanced solutions for urban areas

experiencing significant transport
challenges due to high demand.
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To deliver a step-change in the way that people

and businesses in urban areas experiencing
significant transport challenges are able to
manage their transport needs. We will enable
this through balancing our supply-side
strengths with smart network optimisation and
demand management approaches that enable
improved transport system performance,
transport services and information for
customers.
Direction

Support Regional
Development
Transport activities that support
coordinated social and economic
development opportunities for regions.

Design

Deliver solutions that contribute to

improved safety and public health
outcomes and reduce environmental
harms.
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To deliver transport activities for people and

freight that are synchronised with initiatives
designed to respond to regional needs and
support social and economic development
opportunities for regions.
Direction

Design

Delivery

To deliver integrated, targeted interventions to

reduce deaths and serious injuries, and
improve personal security and health, across all
land transport modes, including reduction of
transport-related workplace deaths and serious
injuries. We will also reduce the harms to
people and the environment from land
transport emissions, other by-products and
noise.
Direction

Deliver Connected Journeys

Lead the integration of a digitally
connected land transport system
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Enable Organisational
Excellence
Provide effective and efficient
organisational services and activities that
are designed to meet Transport Agency

2. Our service design starts with understanding our customer needs, preferences, and their experiences; we remove barriers for people who
must interact with us

Design

Design

1. Is more complete through provision of agreed network improvements that provide necessary capacity and unlock the benefits of previous
investment
2. Is more effectively managed through technology-enabled network optimisation and demand management that make the best use of the
system, incentivise significant modal shift and support predictable and reliable mobility services in real time
3. Is supported by improved availability of real-time and multi-modal transport information that customers can access on the go.

We will have worked with a range of partners to deliver transport activities that are playing their part in supporting wider social and economic
opportunities for regional New Zealand. People and freight living, working and travelling in and through the regions will experience:
1. Improved and cost-effective regional and inter-regional connections for freight, business and tourism

Commuters, freight and commercial

users, tourists and students in urban
areas experiencing high demand will
be able to manage their transport
needs more effectively due to
improved transport system and
services performance and improved
availability of real-time multi-modal
information.

People and freight living, moving and

travelling within and across the
regions will experience improved
access to economic and social
opportunities.

2. Improved access to employment, education and training for people living and working in the regions
3. Improved safety, security and quality of life through a transport system that is resilient to shocks and supports social inclusion and
participation.
1. Focus targeted, purposeful, evidence-based interventions with high impact on all of land transport system safety, public health and/or
environmental outcomes, optimising our and the rest of the land transport sectors investment
2. Integration and partnership whole of system thinking and coordination within the Transport Agency and with our partners and stakeholders,
integrating our approaches to improving road and rail safety where synergies are possible
3. Leadership, culture and capability a strongly-led, ambitious culture of safety excellence with people at the centre of our thinking, supported
by excellence in research, data analysis and evaluation, best practice regulation and implementation

Delivery

To fast-track the design and delivery of

innovative technology solutions and services
that enable connected journey experiences for
customers.
Direction

Commuters, freight and commercial users, tourists and students in urban areas experiencing high demand will manage their transport needs more
effectively within an urban transport system that:

Delivery

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Keep People Safe

1. Customer intelligence drives our operational processes, business-decision-making and funding criteria to deliver innovative people-centred
services

Our customers find it easy to do what

they need to do on our network and
with us or our representatives.

3. Our strong customer focus is part of our DNA and is supported by our recruitment, reward and recognition, accountability, and training
systems.

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Keep Our Cities Moving

We focus on people, intelligence and design to improve our customer experience:

1. Customer-centred digital solutions

2. A single mobility service for customers
3. Rapid prototyping, testing and adoption of new solutions.

1. Reduced deaths and serious

injuries on the land transport system
[road, rail, cycling, pedestrians,
public transport], including reduced
land transport-related workplace
deaths and serious injuries.
2. Reduced environmental harms
including reduction in transport
emission related diseases,
greenhouse gas emissions, other
harmful by-products, and noise.
Digital journey solutions and services
enable easier journeys for connected
customers.

Delivery

To ensure we have the right capabilities (incl.

people, skills, systems, policies, processes, and
technology) and organisational services
designed to meet the Transport Agencys
needs.

1. We will use data and information effectively to make great decisions.

2. Our information and technology systems enable effective ways of working that help us deliver timely and efficient services to our customers.
3. We can easily collaborate across the Agency, the Transport sector and other government agencies to achieve agreed outcomes for our
customers.

Efficient organisational services

enable the delivery of the Transport
Agencys strategy.

Direction

Design

Delivery

Focus Areas at a glance

Draft as of -

13/10/2016
needs.
13/10/2016 01:08 PM

Realise Focused: Future

Transform the Transport Agency
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To lead, manage, and embed the organisational

change processes required to think, act, and
organise as one, customer focused and
innovative Agency.
Direction

Design

Delivery

1. The Agency is strategy-led and all programmes and activities are aligned to delivering our Strategy.
2. Our DNA is embedded across the Agency we are focused on delivering customer value, we are collaborative to achieve as one, we are
curious to cultivate innovation.
3. We implement our new Strategy to Execution processes.

We are an agile, customer centred

and innovative agency that
leverages new technologies to
deliver value.