Travelport Resv Manual

Galileo for Travel
Professionals (Asia) - V1
Course Book
_______________________________________________________________________________________________
1
Galileo Reservation Manual MY Aug 2010
OBJECTIVES OF THE COURSE

By the end of the course, students will be able to:
Sign on and off the Galileo system
Access into Galileo Information System (GIS)
Encode/Decode Airlines, Cities, Aircraft Types and Countries
Request Air Availability
Dividing Booking File
Creating Booking File containing mandatory fields - P.R.I.N.T
Check for Minimum Connecting Time
Request special services/meals and seating from airlines
Sell aircraft seats and identify sell agreements
Print itineraries and Booking File information
Action Advice codes
Retrieve Current and Past Date Booking Files
Retrieve and update Queues
Accessing Timatic
ETAS
View PNR
How to print
How to avoid making common errors
_______________________________________________________________________________________________
2
Acknowledgement:
2009 Galileo International. All rights reserved.
All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport
and/or its subsidiaries. Copyright 1999-2009. All rights reserved
_______________________________________________________________________________________________
3
Contents
Objectives of the Course ................................................................................................................................................................. 2
Contents ........................................................................................................................................................................... 4
Module 1: Getting Started ............................................................................................................................................... 7
Signing on and off from the Galileo system ............................................................................................................................... 7
Launching Galileo Desktop and Signing on to the Galileo System ............................................................................................... 7
Pawword and Keyword Guide ............................................................................................................................... 11

Front Page bulletin ................................................................................................................................................ 12
Unlocking your sign-on .............................................................................................................................................................. 12
Signing off from the Galileo System .......................................................................................................................................... 15
Moving between Work Areas..................................................................................................................................................... 17
Working with Encode/Decode ................................................................................................................................................... 18
Cities and Airports ..................................................................................................................................................................... 20
Lands (countries) ...................................................................................................................................................................... 21
Equipment (Aircraft types) ......................................................................................................................................................... 22
Airlines ...................................................................................................................................................................................... 23
Regions (states) ........................................................................................................................................................................ 25
City Records ............................................................................................................................................................................. 26
Sample Encode/ Decode Formats ............................................................................................................................................. 26
Locating the Nearest Airport to a City ...................................................................................................................................... 28
Working with the Ticketing Date Calculator ............................................................................................................................. 30
Local Time............................................................................................................................................................. 30
Accessing Help .......................................................................................................................................................................... 31
ASK Travelport ........................................................................................................................................................................... 31
Identifying your Pseudo City Code ........................................................................................................................................... 32
Scrolling ..................................................................................................................................................................................... 32
Using Focalpoint Keyboard Shortcuts ..................................................................................................................................... 32
Module Review ........................................................................................................................................................................... 33
Module 2: Itinerary Planning ......................................................................................................................................... 35

Checking Flight Availability....................................................................................................................................................... 36
Galileo Sequencing ................................................................................................................................................................... 38
Displaying Flight Details ............................................................................................................................................................ 41
Availability Display Options ....................................................................................................................................................... 42
Flight Availability Formats ......................................................................................................................................................... 44
Working with Timetable Displays.............................................................................................................................................. 45
Timetable Formats .................................................................................................................................................................... 46
Booking an Itinerary .................................................................................................................................................................. 50
Booking Class and Seat Availability .......................................................................................................................................... 50
Airline Link Indicators ................................................................................................................................................................ 52
Selling Seats ............................................................................................................................................................................. 52
Selling Seats on Transfer Connections...................................................................................................................................... 55
Waitlisting Flights ...................................................................................................................................................................... 56
Selling Formats ......................................................................................................................................................................... 57
Checking Minimum Connecting Times ..................................................................................................................................... 58
Displaying Minimum Connecting Times ..................................................................................................................................... 60
Additional minimum connecting time formats ......................................................................................................................... 61
Checking Local Time ................................................................................................................................................................. 61
Module Review ........................................................................................................................................................................... 62
Module 3: Building a Booking File ............................................................................................................................... 64

Entering the Name Field ............................................................................................................................................................ 65
Passenger Type Codes ............................................................................................................................................................. 65
Name Numbering ...................................................................................................................................................................... 67
Name Remarks ......................................................................................................................................................................... 68
Changing the Name Field.......................................................................................................................................................... 70
Deleting a Name ....................................................................................................................................................................... 70
Entering the Phone Field ........................................................................................................................................................... 71
Changing the Phone Field ......................................................................................................................................................... 72
Deleting a Phone Field .............................................................................................................................................................. 72
Displaying the Phone Field........................................................................................................................................................ 72
Entering the Ticketing Field ...................................................................................................................................................... 73
Minimum Entry .......................................................................................................................................................................... 73
Ticket Review............................................................................................................................................................................ 73
Ticket Number........................................................................................................................................................................... 73
Changing the Ticketing Field ..................................................................................................................................................... 74
Deleting the Ticketing Field ....................................................................................................................................................... 74
Displaying the Ticketing Field .................................................................................................................................................... 74
Received From ........................................................................................................................................................................... 75
Changing the Received From Field ........................................................................................................................................... 75
_______________________________________________________________________________________________
4
Deleting the Received From Field ............................................................................................................................................. 75

Displaying the Received From Field .......................................................................................................................................... 76
Entering an Email Address ........................................................................................................................................................ 77
Changing the Email Addresses ................................................................................................................................................. 77
Deleting Email Addresses ......................................................................................................................................................... 77
Displaying the Email Field ......................................................................................................................................................... 77
Linking Entries Together ........................................................................................................................................................... 78
Displaying the Booking File ....................................................................................................................................................... 78
Moving agency data using a Client File .................................................................................................................................... 80
Displaying the Agency File ........................................................................................................................................................ 80
Moving the Agency File into the Galileo Booking File ................................................................................................................ 81
Ending Transaction .................................................................................................................................................................... 81
Ignoring Transaction ................................................................................................................................................................. 83
Retrieving a Booking File .......................................................................................................................................................... 84
Module Review ........................................................................................................................................................................... 86
Module 4: Optional Booking File Fields ....................................................................................................................... 91

Module Objectives ..................................................................................................................................................................... 91
Entering a Review Booking Field .............................................................................................................................................. 91
Changing a Review Booking Entry ............................................................................................................................................ 92
Deleting a Review Booking Entry .............................................................................................................................................. 92
Displaying the Review Booking Field ......................................................................................................................................... 92
Entering a Notepad Item ............................................................................................................................................................ 93
Historical and Confidential Notepad Items ................................................................................................................................. 94
Changing a Notepad Item ......................................................................................................................................................... 94
Deleting a Notepad Item............................................................................................................................................................ 95
Displaying the Notepad Field..................................................................................................................................................... 95
Entering a Written Address ....................................................................................................................................................... 96
Changing a Written Address ..................................................................................................................................................... 96
Deleting a Written Address........................................................................................................................................................ 97
Displaying the Written Address Field ......................................................................................................................................... 97
Entering a Delivery Address...................................................................................................................................................... 98
Changing a Delivery Address .................................................................................................................................................... 98
Deleting a Delivery Address .................................................................................................................................................... 100
Displaying the Delivery Address Field ..................................................................................................................................... 100
Module Review ......................................................................................................................................................................... 101
Module 5: Working with Itineraries............................................................................................................................. 102

Cancelling Segments ............................................................................................................................................................... 102
Cancelling a Booking File ........................................................................................................................................................ 102
Cancelling Individual Segments .............................................................................................................................................. 103
Changing Dates, Flights and Classes ..................................................................................................................................... 104
Direct Selling a Flight .............................................................................................................................................................. 106
Entering an Open Segment ..................................................................................................................................................... 107
Entering a Surface Sector ....................................................................................................................................................... 108
Entering Passive Segments .................................................................................................................................................... 109
Manually Re-ordering Segments ............................................................................................................................................. 110
Formats..................................................................................................................................................................................... 111
Module Review ......................................................................................................................................................................... 112
3.
Retrieve the Booking File you created in the previous exercise. ................................................................................. 113
Module 6: Passenger Servicing .................................................................................................................................. 114

Entering a Mileage Membership Number ............................................................................................................................... 114
Displaying Mileage Membership Data ..................................................................................................................................... 116
Joint Membership Schemes (Cross Accrual) ........................................................................................................................... 116
Changing a Mileage Membership Number .............................................................................................................................. 117
Deleting a Mileage Membership Number................................................................................................................................. 117
Working with Mileage Membership Number Tier/Status Level ................................................................................................. 118
Special Service Requirements (SSR) ...................................................................................................................................... 119
Adding an SSR Item................................................................................................................................................................ 120
SSR Infant with a seat............................................................................................................................................................. 122
Displaying Service Information ................................................................................................................................................ 122
Changing an SSR Item ........................................................................................................................................................... 124
Deleting an SSR Item.............................................................................................................................................................. 124
Updating an SSR Item ............................................................................................................................................................ 125
Advance Passenger Information (APIS) .................................................................................................................................. 125
Other Supplementary Information (OSI) ................................................................................................................................. 126
Adding an OSI Item ................................................................................................................................................................. 127
Adding Contact and Email Information in Service Information CTCM & CTCE (For Malaysia Airlines).................................. 127
Displaying Service Information ................................................................................................................................................ 129
Changing an OSI Item............................................................................................................................................................. 130
Deleting an OSI Item ............................................................................................................................................................... 130
Advanced Seat Reservations .................................................................................................................................................. 131
Seat Availability Maps ............................................................................................................................................................. 131
_______________________________________________________________________________________________
5
Seat Characteristics ................................................................................................................................................................ 133

Generic Seating Requests ...................................................................................................................................................... 134
Changing a Seat Assignment .................................................................................................................................................. 134
Cancelling a Seat Assignment................................................................................................................................................. 135
Vendor Remarks ..................................................................................................................................................................... 136
Displaying Vendor Remarks .................................................................................................................................................... 137
Changing a Vendor Remark .................................................................................................................................................... 137
Deleting a Vendor Remark ...................................................................................................................................................... 137
Module Review ......................................................................................................................................................................... 138
Module 7: Managing Booking Files in Queue ............................................................................................................. 142

Queue Structure ....................................................................................................................................................................... 142
Programmatic Queues ............................................................................................................................................................ 143
Special Queues....................................................................................................................................................................... 144
Non-Programmatic Queues ..................................................................................................................................................... 145
Managing Queues .................................................................................................................................................................... 146
Displaying a Queue Count ...................................................................................................................................................... 146
Signing in to a Queue .............................................................................................................................................................. 147
Status Codes and Advice Codes............................................................................................................................................. 148
Updating Advice Codes ........................................................................................................................................................... 149
Working the Queue .................................................................................................................................................................. 150
Exiting the Queue..................................................................................................................................................................... 152
Placing a Booking File on a Queue ......................................................................................................................................... 153
Module Review ......................................................................................................................................................................... 154
Creating Group Booking on Malaysia Airlines ...................................................................................................................... 153
Module 8: Dividing and Repeating Booking Files and History ................................................................................ 160
Dividing a Booking File............................................................................................................................................................ 160
Creating a Repeat Booking...................................................................................................................................................... 165
Repeat all Customer Data (REALL)......................................................................................................................................... 166
Repeat all Segments (RESALL) .............................................................................................................................................. 167
Repeat all Customer Data and Segments (REALLSALL) ........................................................................................................ 168
Booking File History ................................................................................................................................................................ 169
Past Date Quick Booking File Retrieval (PDQ) ....................................................................................................................... 172
Module Review ......................................................................................................................................................................... 173
Module 9: Galileo Information System and Timatic .................................................................................................. 176

Galileo Information System (GIS)............................................................................................................................................ 176
Displaying the index ................................................................................................................................................................ 176
Displaying a chapter................................................................................................................................................................ 177
Displaying a page ................................................................................................................................................................... 178
Airline chapters ....................................................................................................................................................................... 178
GIS Formats ........................................................................................................................................................................... 179
Working with Timatic ............................................................................................................................................................... 180
Visa information ...................................................................................................................................................................... 181
Health information ................................................................................................................................................................... 183
Country information ................................................................................................................................................................. 185
Timatic Formats ...................................................................................................................................................................... 185
Module Review ......................................................................................................................................................................... 186
Electronic Travel Authority System (ETAS) ............................................................................................................................. 189
View PNR ................................................................................................................................................................................. 191
Printing .................................................................................................................................................................................... 192
Appendix A: Answer Key ............................................................................................................................................ 193

Module 1:
Module 2:
Module 7:
Module 8:
Module 9:
Getting Started....................................................................................................................................................... 193

Itinerary Planning .................................................................................................................................................. 194
Managing Booking Files in Queue ........................................................................................................................ 196
Dividing and Repeating Booking Files and History ............................................................................................. 197
Galileo Information System and Timatic .............................................................................................................. 198
Best Practices ....................................................................................................................................................................... 200
_______________________________________________________________________________________________
6
Module 1: Getting Started

Signing on and off from the Galileo system
You must sign on and off from the Galileo system at the beginning and end of
each working session.
Launching Galileo Desktop and Signing on to the Galileo System

You sign on to the Galileo system using a sign-on code and password.
Note: Your agency manager or Galileo support executive assigns the sign-on
code that you will use in your agency.
When to use
Sign on to the Galileo system when you wish work in the Galileo system.
How to use
Sign on
Format:
SON/ZWL <E>
Description
SON/Z
Format
WL
2 or 3 letters user ID
System Response 1:
Key in your password (Minimum 7 and maximum 10 characters Alpha n Numeric)

Successful screen response:
You can now continue to work within Galileo as normal.
_______________________________________________________________________________________________
7
You can also take the following steps to sign on to the Galileo system.
1. Select the Galileo Desktop icon, and the Logon screen displays.
Screen response:
1. Click on the Start Galileo Desktop button at the bottom of the screen,
and the Sign On screen displays.
Screen response:
1. Enter sign-on and password provided by your instructor.
Note: The Galileo system recognises each user by a sign-on code and
password. This password is chosen by you or your Galileo support
executive and must be between 7-10 characters, and must contain both
alpha and numeric characters.
_______________________________________________________________________________________________
8
When you have entered your password the system is ready for use.
Screen response:
Screen explanation:
Callout:
Explanation:
Sign-on to 5 work areas completed and todays

date. Area A is immediately available by default.
Time and date of last sign on and identity of work

station
Front page news which varies day by day
_______________________________________________________________________________________________
9
Password and Key word guide
For newly created sign-on, the change password screen will also include KEYWORD which is
always enter as --> 1234.
Use TAB key tab to NEW PASSWORD enter the password of your choice
(See password requirement)
KEYWORD enter 1234
STD/ZXX1/AA
NAME: TEST USER
NEW PASSWORD: . . . . . . . . . . (minimum 7 and maximum 10 characters)
KEYWORD: . . . . . . ( input as 1234 ) <ENTER>
Once entered, the user must validate both by entering Password and Keyword again.
STD/ZXX1/AA
NAME: TEST USER
NEW PASSWORD: . . . . . . . . . .
KEYWORD: . . . . . . ( input as 1234 )
VERIFY NEW PASSWORD/KEYWORD BY ENTERING THEM AGAIN
Successful screen response:
SIGN-ON COMPLETE/ABC/SU/08AUG/XDBKRGQ - GALILEO
(C)1989-2007 GALILEO INTERNATIONAL. ALL RIGHTS RESERVED
LAST SIGN-ON AT 0746 ON 08AUG07 FROM C1FBD4 XDBKR
You can now continue to work within Galileo as normal.
Password guideline and restrictions:
New passwords must be between 7 and 10 characters in length

Passwords must contain at least one alpha AND one numeric character
Days of the week and month names cannot be used
You cannot use your name (first or last as shown in STD profile), sign-on ID forwards or backwards
(with or without a check digit)
Three consecutive similar characters are not allowed. (Example: AAA or 222 or 123) The users
previous five passwords are stored and may not be re-used
Password changes are limited to once per system day
The first three characters of the new password must be different from the old one
Your keyword cannot be the same as your password
~~ Key word 1234 is a one time requirement only which is for newly created sign-on.
~~
Your Galileo sign-on password will expire every 90 days. At least three characters must change in the
new password to avoid error.
~~ When entering NEW PASSWORD and KEYWORD Assure the INSERT key is not being
activated as shown below a captured screen from Galileo Desktop.
_______________________________________________________________________________________________
10
FRONT PAGE BULLETIN
A mode of broadcast
Broadcast mostly contains format of updates or new enhancement, industry and airline news to
agents
Read front page bulletin to stay abreast of what is current happening

Please see below step by step guide to view Front Page Bulletin:
Steps to view message upon sign on.
Curser will auto blinks besides

*CB Hit the ENTER key to view
the full broadcast message.
Message Title
The full contents of the Front Page Bulletin after hitting the enter key.
_______________________________________________________________________________________________
11
Unlocking your sign-on
When to use
If the locked field is set to Y in your sign-on then after 5
incorrect sign on attempts you will be locked out of Galileo. If you know
your keyword then you can use the Galileo Password reset to unlock
your own sign-on. If you do not know your keyword then a second level
authorizer will be able to unlock you sign-on for you.
How to use
You can access the Galileo Password reset website using the
following URL: http://support.travelport.com/gipwreset/
_______________________________________________________________________________________________
12
_______________________________________________________________________________________________
13
_______________________________________________________________________________________________
14
Once you have completed the information and it has been

accepted, you will receive an automated email advising you that you
can sign back in to Galileo. At this point you will be prompted
for your keyword.
Once you enter your keyword correctly, Galileo will request you to
change your password.
You will now be signed back in to the Galileo system.
Signing off from the Galileo System
When you are not using your Galileo workstation, you must always sign off
so that no one can use it and make transactions with your sign on and
password identification.
When to use
Sign off from the Galileo system when you break for lunch or leave at the
end of the day.
Note: The system will automatically prompt you to finish any incomplete
Booking Files.
_______________________________________________________________________________________________
15
How to use
Take the following step to sign off completely from the Galileo system.
Enter:
SOF
Screen response:
_______________________________________________________________________________________________
16
Moving between Work Areas

There are five different work areas in the Galileo system - A, B, C, D, and E.
When you sign on, you are automatically placed into area A, but you can move
to an alternative area if you wish to do so.
When to use
Move to alternative area, in order to maximise use of the system.
How to use
Take the following step to move to area C.
Enter: SC
Screen response:
Note: For further information on this topic refer to the help pages in the Galileo
system, H/SIGN.
_______________________________________________________________________________________________
17
Working with Encode/Decode

Within the travel industry, codes are used to identify the following items.
Cities and airports
Lands (countries)
Equipment (aircraft types)
Airlines
Regions (states)
Codes are set as an international industry (ISO) standard and are used to:
Find general information
Make reservations
Access fares
Issue tickets
To help you work with these codes, there is an encode/decode function in the
Galileo system. To help you find all the information that Galileo is able to
encode and decode, remember the word CLEAR:
City codes (and airport codes)
Land (country) information
Equipment (aircraft) types
Airline codes
Region (state) information
Encode entries are used to establish a code, and decode entries to interpret a
code. All entries start with a . (dot), followed by the C L E A R letter
representing the information you require, E to encode or D to decode, followed
by relevant data. For example:
.CEFRANKFURT (.city encode Frankfurt)
_______________________________________________________________________________________________
18
Cities and Airports

Each city and airport has a 3-letter city/airport code.
Encode
To establish the city code (encode) for Copenhagen, enter:
.CECOPENHAGEN
Screen response:
Screen explanation:
Detail:
Explanation:
CPH M
M indicates the city has multiple travel ports
CPH A
A indicates an airport location
DK
ISO country code
Decode
To decode the city/airport code RUH, enter:
.CDRUH
Screen response:
_______________________________________________________________________________________________
19
Lands (countries)
Each country has a 2-letter ISO country code.
Encode
To establish the country code for Angola, enter:
.LEANGOLA
Screen response:
Decode
To decode the country code JP, enter:
.LDJP
Screen response:
_______________________________________________________________________________________________
20
Equipment (Aircraft types)

Each equipment type has a 3-letter code.
Encode
To establish the code for an Airbus, enter:
.EEAIRBUS
Screen response:
Note: J after the aircraft code indicates a jet aircraft. Other codes are:
H helicopter
P propeller aircraft
T turbofan
S surface transportation
A amphibian
Decode
To decode the equipment code SF3 enter:
.EDSF3
Screen response:
_______________________________________________________________________________________________
21
Airlines
Each airline has a 2-character code.
Encode
To establish the code for Jet Airways, enter:
.AEJET AIRWAYS
Screen response:
Screen explanation:
Detail:
Explanation:
9W
2-character airline code
JAI
3-character airline code (for future use)
589
3-digit documentation code
Indicates the carrier is a member of AIRINC
G indicates the carrier is a Galileo participant
S indicates the carrier is a scheduled passenger airline

Note: Other codes may be seen:
D indicates the code is assigned to two carriers
(controlled duplicate)
C indicates a non-SITA account
Decode
To decode the airline code NH, enter:
.ADNH
Screen response:
_______________________________________________________________________________________________
22
Airline record
You can establish the head office address of an airline by displaying an airline
record. To display the airline record for Thai Airways International (TG), enter:
.ARTG
Screen response:
_______________________________________________________________________________________________
23
Regions (states)
Some countries, such as the USA, Australia and Brazil are divided into states
or regions.
To display a list of countries divided into regions, enter:
.RD
Screen response:
To display a list of regions within Australia, enter:

.RDAU
Screen response:
Note: For further information on this topic refer to the help pages in the
Galileo system, H/ENCODE.
_______________________________________________________________________________________________
24
City Records
To ensure that your customers journey runs as smoothly as possible, it is your
responsibility to give them relevant information about the different airports to
which they are travelling.
Take the following step to display a city record for Budapest, enter:
.CRBUD
Screen response:
Note: At the bottom of the display indicates that there is more information
to be seen. Move down, enter MD to see more.
The city record contains information on the:

Location of the airport in relation to the city centre
Journey time from the airport to the city centre
Transportation available at the airport and approximate costs
Terminals used by all airlines
Airport to airport and terminal to terminal connection times
Minimum airport check in times
Airport facilities
Post office and banking facilities and opening hours
Car parking facilities
_______________________________________________________________________________________________
25
Sample Encode/ Decode Formats

Formats for encode/decode entries may be found in the Help pages.
Cities (H/AIRP)
Format:
Explanation:
.CELONDON
Encode London
.CDMEL
Decode MEL
.CRSIN
City record for SIN (Singapore)
Lands - countries (H/AIRR)

Format:
Explanation:
.LESRI LANKA
Encode Sri Lanka
.LDSE
Decode SE
Equipment -aircraft types (H/AIRC)

Format:
Explanation:
.EEBEECHCRAFT
Encode Beechcraft
.EDF24
Decode F24
Airlines (H/AIRC)
Format:
Explanation:
.AEBRITISH
Encode airlines beginning with British
.ADSQ
Decode SQ
.ARTG
Airline record
_______________________________________________________________________________________________
26
Regions (H/AIRR)
Format:
Explanation:
.RD
Display all countries that are divided into regions
.RDUS
Display all regions (states) for the USA
.RDUSOR
Display name of US state OR
_______________________________________________________________________________________________
27
Locating the Nearest Airport to a City

You may use the Galileo system to locate the airport which is located nearest to
a particular town or city which does not have its own airport.
When to use
Check the location of the nearest airport to a city which does not have its own
airport.
How to use
Take the following step to locate the airport which is nearest to Walsall located
in the United Kingdom. Enter:
C MAP/
UNITED KINGDOMWWWW
Input description:
Input:
Description:
C MAP/
Map function identifier and mandatory

separator /
UNITED KINGDOM
Country and mandatory separator
WWWW
Cities/towns beginning with W
Screen response:
Note: The system response indicates that Walsall is 20 miles from

Birmingham airport (BHX) and 38 miles from East Midlands Airport (EMA).
Scroll down to view additional towns/cities beginning with W.
_______________________________________________________________________________________________
28
Working with the Ticketing Date Calculator

You may use the Galileo system to calculate a date for ticketing purposes and
for minimum and maximum stay requirements on an air fare.
When to use
Use the Ticketing Date Calculator to determine a date for fare or ticketing
purposes.
How to use
Take the following step to subtract 30 days from 1 June to calculate the date for
a fare which has an advance purchase requirement of 30 days. Enter:
TAA/1JUN/30
Screen response:
Sample entries:
Format:
Explanation:
TAA/1JUN/30
Subtract 30 days from 1 June
TAA/1JUN/+60
Add 60 days to 1 June
TAA/330
Calculate furthest future date that can be

used to make reservations in the Galileo
system
Local Time
Format:
@LT MEL <E>
Description:
Local time for city Melbourne
@LT LON <E>
Local time for city London
_______________________________________________________________________________________________
29
Accessing Help
There is a help facility within the Galileo system to assist you with system
inputs and formats. To access Help, type either HELP or H/ followed by the first
letter of the subject, the subject name or format. The following are some
examples:
Format:
Explanation:
HELPT or H/T
Display index of subjects beginning with the letter T
H/FARES
Display help pages for Fares
H/N.
Display help pages for format code N.
H/
Display applicable help pages after an error

response
ASK Travelport
ASK Travelport is a free-of-charge online help system available at
www.asktravelport.com
From here access the Galileo on-line Formats guide, as well as questions and
answers relating to various Galileo products. If you cannot find the information
required, you can always ask a question!.
_______________________________________________________________________________________________
30
Identifying your Pseudo City Code

The Galileo system recognises your agency by a pseudo city code. You may
need to know what it is when you telephone the Galileo Service Centre.
Take the following step to find out your pseudo city code.
Enter: C
Screen response:
Note: EA7 is the agency pseudo city code in this example.
_______________________________________________________________________________________________
31
Scrolling
When accessing pages of information such as city records or Galileo
information pages, not all information may be visible on one screen. The
following scrolling entries are available:
Format:
Explanation:
MD
Move down
MU
Move up
MB
Move to the bottom of a display
MT
Move to the top of a display
MR
Move down and display the remaining lines of a

display
Points to note: Galileo Desktop users can use the Page Up and Page Down
buttons instead of MU and MD
Using Focalpoint Keyboard Shortcuts

The following are some of the keyboard shortcuts that are available with
Focalpoint.
Function:
Command:
Clear active window
Ctrl + W
Clear all windows
Ctrl + S
Focalpoint Replay
Ctrl + Y
Move to (activate) window 3
Ctrl + 3
Redirect response to window 2
Alt + 2
Retrieve unsolicited messages
Ctrl + U
Exit Focalpoint
Alt + F4
Unlock the keyboard
Ctrl + R
Zoom active window
Ctrl + Z
_______________________________________________________________________________________________
32
Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your answers in
the space provided. When finished, check your answers in Appendix A: Answer Key.
1. PPT is the 3-letter code for which city?
_____________________________________________________________________________
2. What is the 3-letter code for Riga? In which country is it located?
_____________________________________________________________________________
_____________________________________________________________________________
3. What type of aircraft is a DH4?
_____________________________________________________________________________
4. What is the 2-letter country code for Indonesia?
_____________________________________________________________________________
5. Your customer wishes to fly from London to Abu Dhabi with Etihad Airways. What is the 2-letter airline
code?
_____________________________________________________________________________
_______________________________________________________________________________________________
33
6. Your customer is travelling to SCL. Which city is this, and what is the airport name?
_____________________________________________________________________________
_____________________________________________________________________________
7.
How long does it take to travel by express shuttle bus from JFK airport to midtown Manhattan?
_____________________________________________________________________________
8. ORY serves Paris. Where is it located in relation to the city?
_____________________________________________________________________________
9. Which Help pages do you refer to for help with encode/decode entries?
_____________________________________________________________________________
10. Which airports are located nearest to Cadiz in Spain?
_____________________________________________________________________________
_______________________________________________________________________________________________
34
Module 2: Itinerary Planning

To assist your passengers with their travel plans, you must obtain some
specific information from them. You need to know:
The date they wish to travel
Where they are travelling from
Where they are travelling to
When the customer contacts you to make their initial enquiry, they may not be
clear about the type of journey they wish to make, whether it is by rail or air or
road or whatever. You must take control of the conversation and ask specific
questions to establish this information.
When you have established that their plans involve air travel, use the Galileo
system to check for flight schedules and availability of seats.
_______________________________________________________________________________________________
35
Checking Flight Availability

You may check flight availability in the Galileo system for 330 days from todays
date.
*TAA/330
When to use
Make a flight availability entry to check seat availability for your customer.
How to use
Take the following step to check availability for travel from London to
Johannesburg on 20 January. Enter:
A20JANLONJNB
Screen response from the Galileo system:
10 11 12 13
Note: If no date is entered the system defaults to today's date.
_______________________________________________________________________________________________
36
Screen explanation:
Callout:
Explanation:
General availability from the Galileo system for the day

of the week and city pair requested for a 24 hour period.
Tab to A
Origin airport
Arrival airport
Local departure time
# indicates next day arrival
for more availability
indicates arrival 2 days later

indicates arrival previous day
7
Local arrival time
Airline code and flight number
Point out
If no date is entered, the
system assumes todays
date.
If no board-point is
specified in the
availability entry, the
system assumes the city
of the terminal
initialisation (the NDC
city).
For example, for an
agent located in the UK,
the entry A10JANMIA
displays availability for
London to Miami on 10
January.
Note: The @ symbol next to BD2505 and BD2507

indicates that they are code share flights operated by
another carrier.
9
Booking class and seat availability

Note: The order in which booking classes are
displayed may be amended to suit your agency's
requirements.
10
Not all classes can be displayed on the Focalpoint

screen, and # indicates that additional booking classes
exist. A follow-up entry can be made to display
additional classes.
11
Equipment (aircraft) type
12
Link indicator
Note:
indicates that the carrier has inside availability.
The carrier is able to identify where the request has
come from and return the most up to date and
appropriate availability to the display.
13
E-ticketing indicator:
E indicates that e-ticketing permitted
X indicates that e-ticketing not permitted
Blank indicates that no information has been received
from the airline
_______________________________________________________________________________________________
37
Galileo Sequencing
Flights shown in Galileo flight availability are displayed chronologically, but
there are sequencing rules. The Galileo system displays flights in the following
sequence:
1. Direct non-stop flights
2. Direct stopping flights
3. Transfer connections
Direct flights
A direct flight is a service that has the same flight number from origin to
destination. It may be non-stop, or it may route via other cities before it
reaches its destination.
The number of stops made by a direct stopping flight is shown in the availability
display between the city pair. Refer to the following flight availability for travel
from Sao Paulo to Fortaleza.
Note: The flight on line 5 makes one stop between Sao Paulo and Fortaleza,
the flight on line 6 makes two stops, and the flight on line 7 makes three stops.
More classes
If more classes exist than can be displayed on the first screen of the flight
availability, enter A@# line number to reveal them. For example, to display
more classes for RG2372 on line 3, enter A@#3
Screen response:
Note: Enter A R to return to the main screen display.
_______________________________________________________________________________________________
38
Transfer connections
A transfer connection is a journey requiring a change of aircraft or flight number
at an intermediate point. The city or airport where the change of aircraft takes
place is referred to as the transfer point.
A transfer between flights of the same airline is referred to as an on-line
transfer, and a transfer between flights of different airlines is referred to as an
interline transfer.
Refer to the following flight availability for travel from Frankfurt to Manila.
Screen explanation:
Detail:
Explanation:
Line 1
Direct flight from FRA to MNL on LH, stopping once.
Lines 2/3
On-line transfer connection on CX via HKG.
Lines 4/5
Interline transfer connection on LH and TG via Bangkok.
Lines 6/7
On-line transfer connection on TG via Bangkok.
_______________________________________________________________________________________________
39
Displaying Flight Details

The location of intermediate stopping points, together with journey times and
departure and arrival terminal information may be found by making a follow-up
entry.
When to use
Make a follow-up entry to display flight details to advise your customer of
intermediate stopping points on a flight.
How to use
Take the following step to display flight details for LH 788 flight on line 1 of the
flight availability display from Frankfurt to Manila shown on the previous page.
Enter: TTL1
Screen response:
Detail:
Explanation:
Flight
details
Boarding and off points, terminal information, flying

time and ground time, aircraft type and e-ticketing
indicator.
Flight
summary
Total flying time, total ground time and total journey

time.
Booking
classes
Appropriate booking classes
Note: To display flight details for a booked segment (1), enter TTB1.
_______________________________________________________________________________________________
40
Availability Display Options

There are many ways in which you can reduce the number of flights displayed.
Specifying a departure time
You may specify an approximate departure time. For example for a departure
at 1200, enter:
A1JUNLONFRA.1200
Screen response:
Points to note:
Flights are displayed from two hours before the specified time.
A.1200 may be used as a follow-up to update the previous basic

availability entry
Specifying a preferred airline

Many passengers are members of an airlines frequent flyer scheme, and wish
to fly with a specific carrier. For example, to request flight availability for
Deutsche Lufthansa (LH), enter:
A1JUNLONDUS LH
The response is from the Lufthansa system, and seats may be sold from
the display:
Note: Tab and enter AM LH to display more availability.
_______________________________________________________________________________________________
41
Updating flight availability entries

You may update a flight availability one item at a time, or together in any order.
Refer to the following flight availability for travel from London to Amsterdam.
How to use
To update the flight availability entry to specify a departure time of 1500 with
KLM Royal Dutch Airlines, enter:
A.1500 KL
Screen response from the KLM system:
Note: Alternatively, you could have included all display options in the initial
entry, A1JUNLONAMS.1500 KL
_______________________________________________________________________________________________
42
Checking return flight availability

Once you have advised your customer of outbound flight details, you need to
know if they are continuing their journey to another destination, or returning to
their origin city.
To check return flight availability from Amsterdam to London with KLM on 8
June, enter:
AR8JUN KL
Screen response:
Note: AR reverses the city pair. If you omit *KL the system reverts back to
general availability.
_______________________________________________________________________________________________
43
Flight Availability Formats

Formats for flight availability may be found in the Help pages, H/AVAI.
Formats can be added to the initial entry, or used as a follow up entry when
proceeded by A.
Format:
Explanation:
A22JUNBRUATH
Specified date and city pair

Note: If no date is entered, the system
defaults to todays date
A15MAYMANPAR.1100
Specified date, city pair and departure time
A23MARSYDSIN*SQ
Specified date, city pair and carrier specific

display
A#
Change availability display to one day later
A#3
Change availability display to three days later
A-
Change availability display to one day earlier
A-2
Change availability display to two days earlier
AR
Return availability (reverses the city pair)
AR17NOV
Return availability for specified date
A.0900
Change availability display to specified

departure time
A/BA/UA/AA
Change availability to show preference for

specified carriers
Display more flights
A BA
Change availability to a carrier specific display
AM BA
Display more flights from a carrier specific

display
A@H BA
Request specific class in a carrier specific

display (does not work for all carriers)
AL1
Display last seat availability for specified line

number
A.LHR
Display availability for single connecting flights

via specified airport
_______________________________________________________________________________________________
44
ANPAR
Display next availability to specified city from

the off point of the previous availability display
ABLHR
Display availability from a new specified board

point
AOCDG
Display availability to a new specified off point
A@#2
Display availability of more classes for the

specified line number
Working with Timetable Displays

A timetable display can be particularly useful when planning a clients itinerary,
or to check if a direct flight operates on a route when only transfer connections
are shown in an availability display.
When to use
Refer to a timetable display to check the frequency of flights.
How to use
Take the following step to display a timetable for flights from London to Nairobi
on 20 March. Enter:
TT20MARLONNBO
Screen response:
_______________________________________________________________________________________________
45
Screen explanation:
Callout:
Explanation:
Date range. Defaults to approximately 28 days from the

specified date.
Effective date
Discontinued date
Day of the week indicator. 1 = Monday, 2 = Tuesday, etc.
Origin airport
Arrival airport
Local departure time
# indicates next day arrival

indicates arrival 2 days later
indicates arrival the previous day
Local arrival time
10
Airline code and flight number
11
Equipment (aircraft) type
12
Link indicator
Timetable Formats
Formats for timetable entries may be found in the Help pages, H/TT.
Format:
Explanation:
TT10DECLONRIO/RG
Timetable display London to Rio 10 December

with Varig
TTR
Return timetable display
Move from a timetable display to an availability

display for the same date and routing
TT
Move from an availability display to a timetable

display for the same date and routing
TTL4
Display timetable information for the flight on

line 4 of an availability display
TTB3
Display timetable information for segment 3 in a

Booking File
_______________________________________________________________________________________________
46
Flight Availability Exercise

the space provided. If no date is specified in the question, use a date which is six month from today. When
finished, check your answers in the Appendix A: Answer Key.
7. Check flight availability from Paris to Frankfurt for travel today.
_____________________________________________________________________________
8. You have a customer who wishes to travel from Bangkok to Singapore during the middle of the day.
Display flight availability.
_____________________________________________________________________________
3.
What time is the earliest direct flight from London to Sao Paulo?
_____________________________________________________________________________
4.
What time is the earliest direct flight on the following day from Sao Paulo to Belem?
_____________________________________________________________________________
5. Display flight availability from London to Sydney. At what time does QF 2 arrive in Sydney? Where
does it stop en route, and how long does the journey take?
_____________________________________________________________________________
_____________________________________________________________________________
6. Which Help pages do you refer to for help with flight availability entries?
_____________________________________________________________________________
_______________________________________________________________________________________________
47
Timetable Exercise
Use your study guide and the Galileo system as you work, and write down your entries and answers in the
space provided. If no date is specified in the question, use the date which is six month from today. When
finished, check your answers in the Appendix A: Answer Key.
1. Currently, on which days of the week does carrier NZ fly from Auckland to Honolulu?
_____________________________________________________________________
2. Your client wishes to fly from London to Delhi in approximately six months time. On which days of the
week can she fly directly, and with which carrier?
_____________________________________________________________________
3a. How often does Air Mauritius (MK) fly from London to Mauritius (MRU) during the last week of May?
_____________________________________________________________________
3b. How often does British Airways fly in the opposite direction from Mauritius to London?
_____________________________________________________________________
4. Your customer wishes to fly from London to Almaty in Kazakhstan. Which carriers operate direct flights,
and on which day do they arrive?
_____________________________________________________________________
5. Which Help pages do you refer to for help with flight timetable entries?
_____________________________________________________________________
_______________________________________________________________________________________________
48
Booking an Itinerary
Once you have selected the most suitable flights for your customer, you must
check that the required booking class is available, and then make a reservation.
Booking Class and Seat Availability

Airlines show the availability of seats in one of the following displays:
Numeric display
Alpha display
Numeric display
When an airline uses numeric flight availability, the number of available seats
follows the booking class code. Refer to the following flight availability for travel
London to New York:
The following numbers/letters are relevant to numeric availability:

Number/
Letter:
Explanation:
Maximum seat availability (some airlines may specify 7,

4 or 2)
1-8
Actual numbers of seat available
No seats available request or waitlist only
Class closed cannot sell, waitlist or request
Class (or flight) cancelled
Note: You will never see more than 9 seats in a flight availability display. If
there are more than 9 passengers travelling together, it is considered a group
booking and seats must be requested from the airline.
_______________________________________________________________________________________________
49
Alpha display
When an airline uses alpha flight availability, a letter follows the booking class
code. Refer to the following flight availability for travel from Delhi to Bangkok.
The following letters are relevant to alpha availability:

Letter:
Explanation:
Booking class is available
Booking class on request
Waitlist only
Class closed cannot sell, waitlist or request
Class (or flight) cancelled
_______________________________________________________________________________________________
50
Airline Link Indicators

Before you make a reservation, you must link to the airline to ensure that the
seat is sold correctly, and that you get the appropriate guarantee. The way that
you link to an airline is indicated by the B or C link indicator at the end of the
line in the flight availability display.
Refer to the following flight availability for travel from London to Delhi.
The type of link that an airline has with the Galileo system is identified by the
link indicator, and with the majority of airlines you will only receive the
appropriate seat guarantee when the seat is sold from a numeric availability.
Important note: If you do not obtain the correct guarantee, the airline has the
right to refuse the sale.
Changing alpha codes to numeric

Point out
Always sell from a
numeric display
whenever possible.
Take the following action to ensure that you get the appropriate seat guarantee
from the airline.
When the link
indicator is:
And the availability

display is:
Enter:
B or C
Numeric
No action required
Alpha
Enter A followed by the

carrier code, e.g. A IC
Alpha
Enter either A followed

by the carrier code, or AL
followed by the line
number, e.g. AL2 (last
seat availability)
_______________________________________________________________________________________________
51
Non-link airlines
Not all airlines have a link with the Galileo system, and consequently do not
have a seat guarantee agreement with Galileo. The availability display will be
alpha, and there is no facility to change it to a numeric display.
Refer to the following display:
Note: RE flights are displayed on lines 1 - 2. There is no link indicator and you
must sell seats from the alpha display.
Selling Seats
When you sell seats for your customers be sure to sell from a numeric flight
availability, whenever possible.
Note: Adults and children two years and over occupy seats. Infants (under
two years) do not. For example, if a family of two adults, one child and one
infant are travelling, you must sell three seats. However, if the infant requires a
seat, the passenger must pay a childs fare, and you would subsequently sell
four seats.
When to use
Sell seats from the flight availability display to make a reservation for your
customer.
How to use
Take the following step to sell 1 seat in Y class from line 5 of the following flight
availability display for Lufthansa:
_______________________________________________________________________________________________
52
Enter: N1Y5
Screen response:
Screen explanation:
Detail:
Explanation:
1. LH 4725 Y 1JUN LHRFRA
Flight segment number, carrier code,

flight number, date and city pair
(airport codes)
HS1
HS action code - have sold 1 seat

(inventory adjusted)
SS indicates sold seat (inventory not
yet adjusted)
0945 1215
Local departure and arrival times
Guarantee indicator (option sell - the

highest level of sell
E-ticket indicator (flight is eligible for

an e-ticket)
DEPARTS LHR TERMINAL 2,

etc
Flight information from the Galileo

system
NON- SMOKING FLIGHT

OFFER CAR/HOTEL >CAL
>HOA
Flight information from Lufthansa

(contained between asterisks)
Automatic system prompts to remind
you to offer to make car and hotel
reservations
_______________________________________________________________________________________________
53
Sell indicators:
There are three sell indicators that will be returned.

Indicator:
Explanation:
Option sell. The airline will send a vendor locator to the

Galileo Booking File when the transaction has been
ended.
Super guaranteed sell. The airline will send a vendor

locator to the Galileo Booking File when the transaction
has been ended.
Guaranteed sell. No vendor locator will be sent to the

Booking File.
Reminder: Be sure to sell from a numeric display.
_______________________________________________________________________________________________
54
Selling Seats on Transfer Connections

When your customer is transferring from one flight to another at a connecting
city, you must sell all relevant flights from the availability display.
Refer to the following flight availability display for travel from Sydney to
Mumbai, showing various connections.
How to use
Take the following steps to sell 2 Y class seats on SQ232 and AI473 (lines 4
and 5).
1. Change the alpha availability for AI473 on line 5 to a numeric display.
Enter:
2.
AL5
Sell 2 Y class seats from lines 4 and 5. Enter:
N2Y4Y5
Screen response:
_______________________________________________________________________________________________
55
Waitlisting Flights
Waitlisting is a system used within the airline industry when flights and booking
classes do not have seats available. It is quite common for passengers to
cancel confirmed seats prior to departure, so airlines maintain a list of
passengers who wish to be confirmed if seats become available.
If the status of the flight your passenger wants is waitlist only, when you make
an entry to sell seats, your passenger is waitlisted. If the airline is able to
subsequently confirm the seat, they advise you by changing the status code in
the itinerary and updating the Booking File.
Be sure to cancel seats immediately when your passengers advise you that
they are no longer travelling, so that other passengers may have seats
confirmed.
Refer to the following flight availability display for Thai Airways.
C class on TG911 on line 1 is showing that no seats are available. To waitlist

your passenger, enter:
N1C1
Screen response:
Note: The response from the airline specifies that the flight is waitlisted
only. The code LL means waitlist. Carriers apply their own policy with
regard to handling waitlisted passengers.
_______________________________________________________________________________________________
56
Interactive waitlist
Some carriers work more proactively with waitlist requests and utilise
interactive waitlist.
When an interactive sell is requested and seats are not available, a carrier may
respond to the sell entry with either of the following messages:
0 AVAIL/WL OPEN
0 AVAIL/WL CLOSED
If the waitlist is closed there is no further action that can be taken, but if the
waitlist is open the seat may be waitlisted with the following entry:
N1Y1LL
Screen response:
Note: W after the arrival time indicates an interactive waitlist.
Selling Formats
Formats may be found in the Help pages. The following are sample entries.
Selling from Availability (H/NAIR)
Format:
Explanation:
N1C2
Sell 1 seat C class from availability line 2
N1Y1J2
Sell 1 seat Y class from availability line 1 and J

class from connecting flight on line 2
N3S4
Sell 3 seats in S class from availability lines 4 and 5
Booking File display entries

Format:
Explanation:
Display the Booking File
Display itinerary
Note: Each Booking File field may be displayed individually if required.
_______________________________________________________________________________________________
57
Checking Minimum Connecting Times

The time required to transfer from one flight to another may vary depending on
whether a passenger is flying on an international or domestic flight, or whether
he is transferring from one airport to another.
A minimum connecting time is agreed and published for each airport by IATA,
and is the shortest period of time that may be allowed to transfer between
flights, taking into account all factors. All transfer connections shown in a
Galileo availability display adhere to the published minimum connecting time.
You can be sure that flights offered as connections on an availability display
adhere to minimum connecting times, but when you build an itinerary over a
connecting point, you can check that the connecting time is valid. Enter:
@MT
Screen response:
Points to note:
To check specific segments in an itinerary, include the relevant segment

numbers in your entry, e.g. @MT34.
If the minimum connecting time is not met, the system response advises
you to check the appropriate segment numbers.
_______________________________________________________________________________________________
58
Displaying Minimum Connecting Times

Minimum connecting times may be checked in the Galileo system without
reference to an itinerary.
When to use
Use the formats below to check minimum connecting times when planning your
customers itinerary.
How to use
Take the following steps to display the minimum connecting time at Frankfurt
for an international flight arrival from London (LHR) on British Airways,
connecting to a domestic flight to Berlin on Lufthansa.
1. Enter: DCTFRA-ID
Format:
Explanation:
DCT
Function identifier Display Connecting Times
FRA
Airport code where connection is being made
Separator
ID
International sector connecting to a domestic sector
Screen response:
_______________________________________________________________________________________________
59
Screen explanation:
Detail:
Explanation:
Standard
Times
Specified connecting times for domestic and

international travel
Exceptions
Number of listed exceptions
Additional minimum connecting time formats

Format:
Explanation:
H/DCT
Help page for connection times
DCT
Display fill-in format screen to check

minimum connecting times
DCTLHR*BABA
Display connecting times at LHR when BA is

arrival and departure carrier
DCTLHR-ID*BABD
Display connecting times at LHR for

international connecting with a domestic
sector with BA as arrival carrier and BD as
departure carrier
Checking Local Time

You may use the Galileo system to check the local time at any city in the world
and to determine the time difference with GMT/UTC.
When to use
Check local time at any city in answer to a question from your customer.
How to use
Take the following step to check the local time in Sydney. Enter:
@LTSYD
Screen response:
_______________________________________________________________________________________________
60
Module Review
the space provided. If no date is specified in the question, use a date which is six month from today. When
finished, check your answers in Appendix A: Answer Key.
1a. A customer wishes to fly with Philippine Airlines (PR) from Manila to Hong Kong in Y class. Display
availability and sell one seat in the correct class on any flight.
_____________________________________________________________________
1b. Two days later he wishes to travel onward to Bangkok with Thai International (TG) before 1000. Display
availability and sell one seat in Y class.
_____________________________________________________________________
1c. Display your client's itinerary and answer the following questions. What does "HS1" on both sectors
signify? Please now ignore your booking.
_____________________________________________________________________
2a. A customer wishes to travel on United Airlines from Hong Kong to San Francisco and return to Hong
Kong two weeks later. He wishes to travel on the earliest direct flights. Sell one seat in Y class on each
flight.
_____________________________________________________________________
2b. What type of aircraft will operate the outbound flight?
_____________________________________________________________________
2c. On which date will the customer arrive back in Hong Kong? You can now ignore the booking.
_____________________________________________________________________
_______________________________________________________________________________________________
61
3a. You have a client who travels regularly to the Caribbean, and he wishes to travel from London to
Bridgetown, Barbados on a direct flight with Virgin Atlantic (VS). He is travelling with his 9 year old
daughter. Sell the required number of seats in Y class. (If there are no direct flights on your date, check
flights for the nearest date.)
_____________________________________________________________________
3b. What guarantee indicator did you receive?
_____________________________________________________________________
3c. Four days later the party wishes to travel from BGI to Los Angeles. There are no direct flights. Book
connecting flights via Miami with American Airlines in Y class.
_____________________________________________________________________
3d. Two days later book seats from LAX to London with United Airlines.
_____________________________________________________________________
3e. Which of these carriers will respond with a vendor locator if you were to end the booking?
_____________________________________________________________________
Please ignore your booking.
_______________________________________________________________________________________________
62
Notes
_______________________________________________________________________________________________
63
Module 3: Building a Booking File

Five mandatory fields are required to complete a Booking File. If all five fields
are not present you will not be able to end transaction on the Booking File. The
mandatory fields are:
Itinerary
Passenger name
Phone number
Ticketing information
Received from (who gave instructions to make the booking)
Use the word PRINT to remember them:

Phone
Received
Itinerary
Name
Ticket
When you enter any of the mandatory fields (except the itinerary) into the
Booking File, Galileo checks that all data is in the correct format. The system
responds with an asterisk to acknowledge the entry.
_______________________________________________________________________________________________
64
Entering the Name Field

The Booking File must contain the names of all passengers for whom you are
making reservations. You must include infants, even though they do not
occupy a seat. A maximum of 99 passenger names may be included in a
Booking File.
Note: If you have more than 9 passengers travelling together in a Booking File,
it is considered a group booking, and seats must be requested from the
airline.
When making airline reservations or issuing tickets, the passenger name is
added in a specific format:
Family name, first name, title
For example, MR PETER BROWN must be input as BROWN/PETERMR. Use

a slash to separate the family name from the first name and title.
Points to note:
Use recognised titles, such as Mr, Mrs, Ms, etc.
Do not use hyphens or spaces
When you do not know the passengers first name, you may use initials.
The passenger name that you enter into the Booking File must be
exactly the same as the name shown in the passengers passport.
Passenger Type Codes

When names are added into a Booking File, with the exception of infants, the
Galileo system makes an assumption that all passengers are adults.
When storing a fare in the Galileo Booking File previously, you would need to
specify the passenger type code to obtain the relevant discount on the adult
fare. It is now possible to add details of the passenger type code to the name
field which will simplify the fare quote process (see module 9 for information on
Fare Quote)
See H/PTC for a full listing of Passenger Type Codes used in the Galileo
system.
To see the list of PTC:
Entry
: PTC
Commonly used PTC:

GIT
- Group
GRP
- Group
SRC
- Senior citizen
STU
- Student
_______________________________________________________________________________________________
65
You may enter passenger names into the Galileo system individually, or
combined into one entry. Name field entries begin with N. The following are
sample formats:
Explanation:
Format:
To enter a single adult

passenger, Mr George
Casey
N.CASEY/GEORGEMR
To enter a single passenger

for a child
N.CASEY/KATEMISS*P-C09
SI.P2/CHLD*10JUN02
To enter multiple
passengers with the same
family name,
To enter multiple adult

passengers with different
family names,
N.3BROWN/JAMESMR/MARYMRS/
ANNEMISS*P-C05
Note: You must specify the number of
passengers entered if there is more than
one of the same family name
N.KNIGHT/MARKMR+N.SCHMIDT/
JOANNEMRS
Note: Separate name items may be input
in one entry if linked by an end item +
To enter an infant
N.I/COOPER/LAURENMISS*12SEP10
To enter name for a student
N.BROWN/JAMESMR*P-STU
To enter name for a senior

citizen
N.BROWN/JAMESMR*P-SRC
To enter a name under

group
N.BROWN/JAMESMR*P-GIT
To enter a name under

group for child aged 9 yrs
old
N.BROWN/JAMESMSTR*P-E09
N.BROWN/JAMESMR*P-Grp
_______________________________________________________________________________________________
66
Name Numbering
Names are stored in the Booking File in the order of input and assigned a
number. Numbers are used to identify each passenger in order to request
items such as special meals or for fare quote. For example, assume the
following passengers are travelling:
Mr James Brown and Mrs Emily Brown
Mr Malcolm Jones, Mrs Christine Jones and Miss Amy Jones
Mr Bruce Somerset
Names may be entered as follows:
N.2BROWN/JAMESMR/EMILYMRS
N.3JONES/MALCOLMMR/CHRISTINEMRS/AMYMISS*P-C09
N.SOMERSET/BRUCEMR
The Galileo system acknowledges each entered item with an asterisk. To

display the name field at any time, enter:
Screen response:
Screen explanation:
Name:
Explanation:
Brown
Mr and Mrs Brown are passenger numbers 1 and 2.

The first number of the name item (1) equates to the
first individual passenger number in that item (1).
Jones
Mr and Mrs and Miss Jones are passenger numbers 3,

4 and 5. The first number of the name item (3) equates
to the individual passenger number in that item (3).
Somerset
Mr Somerset is passenger number 6. The first number

of the name item (6) equates to the individual
passenger number in that item (6).
_______________________________________________________________________________________________
67
Name Remarks
A name remark may be added to a passenger name so that additional
information will print on a paper ticket to act as an alert for airline check-in staff.
Children and infants
A child is defined as a person who has reached their 2nd birthday but not their
th
12 birthday. When you add a childs name, include the title Mstr for a boy,
and Miss for a child.
Include a name remark to print additional information on a paper ticket when it
is issued.
Explanation:
Format:
To enter an infant, Miss

Lauren Brown, with date of
birth 21Aug 09
N.I/BROWN/LAURENMISS 21Aug09
To enter a child aged 5

years, Miss Mabel Larkins
N.LARKINS/MABELMISS P-C05
Points to note:
A name remark may be added to any passenger name. Other examples

could be the date of birth for a youth passenger, DOB 10JUN90 or COUR
to identify a commercial courier.
When an infant is added to a Booking File, a servicing message is

automatically sent to all airlines included in the itinerary.
When a child is travelling, an SSR should be manually entered in the

Booking File to advise all airlines in the itinerary.
E-Tickets Important note:
When an e-ticket is issued, name remarks are not communicated to the

airline, so it is important that an appropriate SSR is added to the Booking
File.
_______________________________________________________________________________________________
68
Changing the Name Field

The majority of airlines do not permit name changes to be made after a
Booking File has been ended. The name changes shown below are for
corrections to names before end transaction.
Explanation:
Format:
To change passenger name

number 2 to show Mr Oliver
Mason
N.P2@MASON/OLIVERMR
To change passenger name

number 3 and 4 to show Mr
Alistair Bradley and Mrs
Kate Bradley
N.P3-4@2BRADLEY/ALISTAIRMR/
KATEMRS
To change a name remark /

PTC for passenger 2
N.P2@ P-C07
Explanation:
Format:
To delete passenger name

number 4
N.P4@
To delete passenger names

numbers 3 and 4
N.P3-4@
To delete a name remark for

passenger 3
N.P3@
Deleting a Name
Name change on an ended Booking File

The majority of airlines do not permit name changes to be made after a
Booking File has been ended.
Once ends transaction, agent has to call the airlines to get APPROVAL for
name change and input in the OSI information into the booking file
For name change after end transaction, input the following after obtaining
airlines approval:
SI.XX*P1 TO BE CHANGED TO TAN/AHLENGMR AUTH BY SUE/XX
(XX denotes carrier code)
Agents are not allowed to do name change on their own. After obtaining
approval from airlines, please call helpdesk to update the name change.
_______________________________________________________________________________________________
69
Entering the Phone Field

Your agency phone number and your reference must be entered as the first
phone item in the booking file, and this is automatically transmitted to all airlines
in the Booking File for information purposes.
In addition, you should include home or business contact numbers for your
customers.
Note: These may also be transmitted to the airlines in the Booking File,
depending on the agreement that each airline has with Galileo.
Phone field codes
The type of phone number is indicated by the letter before the asterisk in the
entry. The following are applicable:
Code:
Identifies:
Travel agency phone
Customers home phone
Customers business phone
Customers email address
Customers accommodation/hotel phone
FAX
No phone contact
_______________________________________________________________________________________________
70
Phone field entries begin with P. The following are sample formats:
Explanation:
Format:
To enter your agency name

and reference
P.KULT 03 12345678 WORLD

TRAVEL REF GEORGE
Points to note:
Free format text is permitted after

the asterisk
The entry assumes the city of your

agency location
To enter a home phone

number for your customer
P.KULH 012 12345678
To enter a business phone

number in another city for
your customer
P.FRAB 2278 1912

Note: You may prefix any 3-letter city
code to any phone field
To enter an email address

for your customer
P.KULE GEORGE.SMITH//GALILEO.
COM
Note: The city code must be included,
and the conventional email @ symbol
is represented by two slashes
Changing the Phone Field

Any phone field in the booking file may be amended. The following are sample
formats:
Explanation:
Format:
To change the first phone

(agency) field to show 01753
789871 and reference
JORGE
P.1@KULT 01753 789871 REF

JORGE
To change the third phone

field to show business
number 0208 786 7812
P.3@KULB 0208 786 7812
_______________________________________________________________________________________________
71
Deleting a Phone Field

Any phone field in the booking file may be deleted. The following is a sample
format.
Explanation:
Format:
To delete phone field

number 4
P.4@
Displaying the Phone Field

The phone field in the booking file may be displayed as a separate entity if
required. Enter:
Screen response:
_______________________________________________________________________________________________
72
Entering the Ticketing Field

A ticketing field is required if an air segment is held in the booking file. There
are three main types of ticketing entries:
Minimum entry
Ticket review
Ticket number
Note: Only one ticket entry is permitted in a booking file. It is known as a

single item field. If entered more than once the error single Item field is
returned.
Minimum Entry
If the booking file is considered ticketed, the format for a minimum entry is
shown as follows:
Explanation:
Format:
Minimum entry
T.T
Ticket Review
If your customer plans to return at a later date to your agency to pay for their
ticket, a future ticketing date must be entered in the booking file.
Explanation:
Format:
Future ticketing date
T.TAU/10MAY
With added free text
T.TAU/10MAY*free text
Note: The booking file will automatically be placed on queue 10 on the

specified date for the ticket to be issued. When the ticket is issued the field is
automatically updated to show the date and time of issue.
Ticket Number
A ticket number may be included in the ticketing field entry, if required.
Explanation:
Format:
To include a ticket number in

the minimum entry
T.T 12563728942620
_______________________________________________________________________________________________
73
Changing the Ticketing Field

The ticketing field in the booking file may be amended. The following are
sample formats:
Explanation:
Format:
To change the ticketing field to

show a new review date of 5
September
T.@TAU/5SEP
To change the ticketing field to

show a ticket number
T.@T 125364783922254
Deleting the Ticketing Field

The ticketing field may be deleted, but the Booking File contains an air segment
it may not be ended until a new ticketing field is entered.
Explanation:
Format:
To delete the ticketing field
T.@
Displaying the Ticketing Field

The ticketing field in the booking file may be displayed as a separate entity if
required. Enter:
TD
Screen response:
_______________________________________________________________________________________________
74
Received From
A received from field is required in a Booking File when it is originated, and also
each time it is retrieved from the Galileo system and subsequently amended.
The field should contain the name or reference of the person who gave you the
instruction to make the booking or to make any changes to it. The received
from field is stored in history.
Explanation:
Format:
To enter a received from Miss

Bridges
R.MISS BRIDGES
If a customer has made the

booking, and they are the only
passenger in the booking file
R.PSGR
Note: Only one received from field is permitted in a Booking File. It is known
as a single item field.
Changing the Received From Field

The received from field in the booking file may be amended. The following is a
sample format:
Explanation:
Format:
To change the received from

field to show Sam Brown
R.@SAM BROWN
Deleting the Received From Field

The received from field may be deleted, but the booking file may not be ended
until a new received from field is entered.
Explanation:
Format:
To delete the received from field
R.@
_______________________________________________________________________________________________
75
Displaying the Received From Field

The received from field in the booking file may be displayed as a separate
entity if required. Enter:
RV
Screen response:
_______________________________________________________________________________________________
76
Entering an Email Address

Although an email address can be added in the phone field, there are also
specific email formats.
The following are sample Email formats:
Explanation:
Format;
Add a mail to address
MT.TOM-HILL@ACME.COM
Add a mail from address
MF.TONY.WEST@AGENT.COM
Changing the Email Addresses

Explanation:
Format:
Change the 2nd email address
MT.2@AMY.MOSS@YAHOO.COM
Deleting Email Addresses

Explanation:
st
Delete 1 email address
Format:
MT.1@
Displaying the Email Field

To view the email field Enter:
EM
To send emails see Ending Transaction section of this module. (EM)
_______________________________________________________________________________________________
77
Linking Entries Together

Items for different Booking File fields may be input as one entry if linked by an
end item +.
For example, the following items may be linked together, each separated by +
and entered as one item.
N.2JONES/MICHAEL/JANEMRS
P.LONT 01753 278761 WORLD TRAVEL REF GEORGE
P.LONH 01494 458541
R.JONES/MR
T.TAU/10MAY
Screen entry:
Displaying the Booking File

The entire Booking File may be displayed. Enter:
Screen response:
More entries to display booking:

*ALL
- display all fields on screen
*N.I.VL
- display only name field, segments and vendor locator
_______________________________________________________________________________________________
78
Moving agency data using a Client File

It is possible to have frequently used information stored in a Client File and
move it into the Booking File using one entry.
Information is stored for the travel agency in an Agency File. Information
related to a corporation could be stored in a Business File and information for
an individual traveller in a Personal File. This section will demonstrate how to
move your agency information such as the agent phone number into a Galileo
system Booking File
Displaying the Agency File
Screen response:
All lines in the Client File are numbered. Any line numbers with an N after them
are for information purposes only and cannot be moved into a Booking File.
Any lines with the Y suffix can be moved into the Booking File. O is an optional
line and R is a related line
Concentrating on the Agency File above, lines 3, 15, 16, 104 and 105 will move
into the Galileo Booking File when the Agency File is moved
_______________________________________________________________________________________________
79
Moving the Agency File into the Galileo Booking File

Take the following steps to move information contained in the Agency File into
Galileo system Booking File
CM/+ PAUL
Format:
Explanation:
CM/
Agency File move identifier
+ PAUL
Append PAUL as agent reference to

agency phone field
System response:
On redisplaying the Booking File all the lines from the Agency File with a Y
suffix have been moved in
For more information on Client File, refer to appendix A. On line learning is

available free of charge at http://support.galileo.com/sgc/lms or contact your
account manager for details on classroom based Client File courses
_______________________________________________________________________________________________
80
Ending Transaction
When you have completed the Booking File you must end transaction to store
the reservation details in the Galileo system.
When you end transaction the Galileo system checks that the following details
are correct:
All mandatory fields are included
The itinerary is in chronological order
The number of passenger names matches the number of seats booked
If any of the details are incorrect, the system displays a message to indicate the
action you must take in order to end the Booking File satisfactorily.
To end transaction, enter:
E
Screen response:
Points to note:
When a Booking File is ended for the first time, a unique 6-character
record locator is automatically assigned to it by the Galileo system.
End and Retrieve

If you wish to save data, and re-retrieve the Booking File immediately to
continue work on it, enter:
ER
End and Mail

Save data and also send copy of itinerary to default email addresses. (First
email address stored)
EM
Save data, re-retrieve the Booking File, and also send copy of itinerary to
default email address.
ERM
_______________________________________________________________________________________________
81
Vendor Locators
When the Booking File is ended, vendor locators will be received from airlines
that have option sell and super guaranteed sell.
Refer to the following Booking File
Screen explanation:
Detail:
Explanation:
Segment 1 - guaranteed sell: G
No vendor locator received
Segment 2 - option sell: O
Asterisk indicates vendor locator

has been received from the airline
Segment 3 - super guaranteed

sell: S
Asterisk indicates vendor locator

has been received from the airline
To display the vendor locators received from the airline, enter:
VL
Screen Response
Screen explanation:
Detail:
Explanation:
1A*ZUUTPI/23AUG
Vendor locator received from Air

Mauritius (MK). 1A is Amadeus system.
TP*CEMY8S/23AUG
Vendor locator received from TP
Note: Vendor Locators can be added manually to passive bookings with

the entry RL.xx*LOCATOR (xx is the two letter airline code.)
_______________________________________________________________________________________________
82
Ignoring Transaction
When you are creating or amending a Booking File, all reservations and details
can be ignored at any time before end transaction.
Important note: If you are originating a Booking File all details will be lost.
To ignore transaction, enter:
I
Screen response
Ignore and Retrieve

If you are working on a retrieved Booking File, you may ignore any changes
and re-retrieve the Booking File in its original state. Enter:
IR
_______________________________________________________________________________________________
83
Retrieving a Booking File

Once you end transaction on a Booking File it is stored in the Galileo database.
There are various ways to subsequently retrieve the Booking File from the
system for review or further update.
Note: Although the booking may still be displayed on your screen it is no
longer "live" in your work area.
The Galileo system secures your Booking Files to your agency by using your
office pseudo city code. Other agencies are not able access your passengers
bookings.
Those agencies that have more than one office location have a different
pseudo city code for each, but are group coded by the Galileo system. This
allows you to retrieve Booking Files from your own pseudo city, or any pseudo
city (branch office) with which your office is group coded.
Booking Files may be retrieved by:
Family name
Date and name
Flight and name
Booking File record locator
The following are sample formats:

Retrieve by:
Format:
Family name from your own

pseudo city
DRAKE
Date and family name
15DECMASON
Flight and name
TG887/12JULKNOWLES
Record locator
2VP45T
To retrieve a Booking File

made by a branch office of
your agency
BBARNARD
_______________________________________________________________________________________________
84
Similar names list

If you retrieve a Booking File by name, and there is more than one passenger
of the same name, the Galileo system displays a similar names list. For
example:
Screen response:
Points to note:
Each Booking File is numbered across the screen
X indicates a cancelled Booking File
To display the required Booking File, select the appropriate item number,
e.g. 2
_______________________________________________________________________________________________
85
Module Review
Use your study guide and the Galileo system as you work, and use the date which is six month from today.
1. Book 1 seat in Y class from Kuala Lumpur to Bangkok on Thai Airways International (TG), returning 7
days later back to Kuala Lumpur on Malaysia Airlines (MH).
Use your own name.
The passengers secretary Miss Chen contacted you to make the booking.
Your agency is World Travel in Kuala Lumpur, phone 03 2222 8888. Enter this, followed by George as
the agency reference.
Your customers home phone number is 016 6666 6666.
Your customers business number is 03 3333 3333.
Tickets will be collected seven days before departure. Enter a ticketing review date in the Booking File.
End transaction. Make a note of the record locator.
_____________________________________________________________________
_______________________________________________________________________________________________
86
2. Book 2 seats in Y class from Kuala Lumpur to London on Malaysia Airlines (MH), returning 14 days
later.
Use your own name:
1 adult
1 child aged 9 years
1 infant aged 18 months
The passengers secretary contacted you to make the booking.

Your agency is World Travel in Kuala Lumpur, phone 03 22228888. Enter this, followed by Mary as the
agency reference.
Your customers home phone number is 012 12335565.
Your customers business number is 03 11111111.
Enter an email address, to send the itinerary. Use your.name @galileo.com
Tickets will be collected seven days before departure. Enter a ticketing review date in the Booking File.
Before you end the transaction, answer the following questions:
What guarantee indicator is shown on each segment and what does it identify?
_____________________________________________________________________
End Transaction. Write your locator here:___________________________________
_______________________________________________________________________________________________
87
3. Create a Booking File for two passengers, 1 adult and a child (7 years), using your own family name.
Reserve seats from Singapore to Hong Kong in Y class on Singapore Airlines (SQ) or United Airlines
(UA), and return 7 days later. Mr Hung calls to make the reservation.
Your agency is World Travel in London, phone 234575655. Enter this, followed by Mary as the agency
reference.
Enter a business telephone number for the adult passenger in your Booking File.
Enter a future ticketing date 7 days from today.
Re-retrieve the Booking File, and make the following changes to it.
Change the business phone number to 88889999.
Add a home phone number for your passenger - 016 66505666.
_______________________________________________________________________________________________
88
Notes
_______________________________________________________________________________________________
89
Module 4: Optional Booking File Fields

When you create a Booking File you may then want to add further information,
other than the mandatory fields and form of payment detailed in the previous
module. This information is purely for reference and information in your office,
and airlines are not able to view these details.
When you enter any of the optional fields into the Booking File, the Galileo
system checks that data is in the required format, and the system responds
with an asterisk at the end of the entry.
Module Objectives
At the end of this module you will be able to:
Work with the following optional Booking File fields

Review Booking
Notepad
Written Address
Delivery Address
Below is an example of a Booking File that contains an example of each of

these optional fields.
Screen explanation:
Detail:
Explanation:
RBKG
Review Booking
DLVR
Delivery address
ADRS
Written address
NOTE
Notepad
_______________________________________________________________________________________________
90
Entering a Review Booking Field

Follow up actions that you have to take with your customer should be entered
in the review booking field. The review booking field reminds you what you
need to do in the future concerning your customers booking, such as issuing
hotel vouchers or booking car hire.
The Booking File will automatically be placed on queue on the specified date to
remind you to take the required action.
Note: The review booking field should not be used as a reminder to issue a
ticket, and a future ticketing date should be entered in the ticketing field,
T.TAU/..
When to use
Enter a review booking item to remind yourself to take some future action
regarding your customer's booking.
How to use
Point out
The Booking File will
automatically be
placed on queue 12
for the follow up
action, unless an
alternative queue
number is specified.
Highlight individual
queues number can
be used.
Review booking file entries begin with RB. Following are sample formats:
Explanation:
Format:
To issue hotel vouchers on

11November
RB.11NOV ISSUE HOTEL

VOUCHERS
Place review booking item on

queue 40 on 11 November
RB.11NOV/Q40 CHECK PSGR HAS

VISA
The system responds with an asterisk.

Points to note:
The Booking File will automatically be placed on queue 12 at 0700 on the

specified date as a reminder for the action to be taken.
A maximum of 10 review booking file entries may be added to a Booking

File, provided each has a different date.
_______________________________________________________________________________________________
91
Changing a Review Booking Entry

A review booking item may be amended to change the date, or the free text
message. The following is a sample format:
Explanation:
Format:
To change the first review

booking file field, to show a
date of 20 November and to
issue car hire vouchers
RB.1@20NOV ISSUE CAR HIRE

VOUCHERS
Note: When you amend the date of a review booking entry, you must retype
the free text, otherwise it will be deleted.
Deleting a Review Booking Entry

A review booking item may be deleted. The following is a sample format.
Explanation:
Format:
To delete review booking

item 4
RB.4@
Displaying the Review Booking Field

The review booking field may be displayed as a separate entity if required.
Enter:
RB
Screen response:
_______________________________________________________________________________________________
92
Entering a Notepad Item

The notepad field is a multiple item field, and may be used to store general
information in the Booking File for in-house agency use.
When using the notepad function, type the entry in free text in the way that you
would usually write a note to yourself or a colleague. In this way, you and your
colleagues will have a record of actions taken in a booking file.
Notepad entries can be added as a simple free text messages, or they can be
grouped into categories for display purposes by using secondary qualifiers for
various items such as car hire or hotel accommodation.
A maximum of 999 entries are permitted in a Booking File.
When to use
Enter a notepad item to record actions taken in a Booking File.
How to use
Notepad items start with NP. The following are sample formats:
Explanation:
Format:
Advised passenger that

ticket does not permit refund
NP.ADVISED PSGR REFUND NOT

PERMITTED

hotel requires a deposit
NP.H SHERATON HOTEL AMS

REQUIRES A DEPOSIT
Note: A secondary qualifier H is used
to identify a hotel item. Similar notepad
items may be grouped together for
display purposes
Note: When a notepad item is entered, your sign on and date and time are
automatically recorded with it.
_______________________________________________________________________________________________
93
Historical and Confidential Notepad Items

A historical notepad item may be stored in the Booking File history by using the
qualifier H
A confidential item may be created by using the qualifier C
notepad items may only be viewed by your branch office.
Confidential
When to use
Enter a historical notepad item so that it will be stored in Booking File history.
Enter a confidential notepad item so that it may only be viewed by your branch
office.
How to use
The following are sample formats:
Explanation:
Format:

hotel must be guaranteed,
entered as a historical item.
NP.H PSGR ADVISED THAT

HOTEL MUST BE GUARANTEED
WITH CC
Cash payment only, entered

as a confidential item.
Note: This notepad item
can only be viewed in the
agency in which it was
created. Branch offices
cannot view it.
NP.C CASH ONLY DO NOT

ACCEPT CHEQUES
Changing a Notepad Item

A notepad item may be amended to change the free text message. The
following is a sample format:
Explanation:
Format;
To change the free text of

the second notepad item
NP.2@NEW TEXT
_______________________________________________________________________________________________
94
Deleting a Notepad Item

A notepad item may be deleted. The following is a sample format.
Explanation:
Format;
To delete notepad item 3
NP.3@
Displaying the Notepad Field

The notepad field may be displayed as a separate entity if required. Enter:
NP
Screen response:
Explanation:
Format;
Lines 1 and 2
Basic notepad items
Lines 3 and 4
Notepad items with H secondary

qualifier, to identify hotel items
Line 5
Notepad item with C secondary

qualifier to identify a car item
Line 6
A historical notepad item
Line 7
A confidential notepad item
Points to note:
To display notepad items with H qualifier, enter
NPH
To display notepad items with C qualifier, enter
NPC
_______________________________________________________________________________________________
95
Entering a Written Address

The written address is the full mailing address to which correspondence or
documentation to your customer must be sent. It is a single item field.
The address text is separated into sub-fields by an asterisk, and a maximum of
five sub-fields are permitted. The address must start with an alpha character,
and an indication of a postcode is mandatory.
When to use
Enter a written address in a Booking File to record the mailing address for your
customer.
How to use
The following is a sample format:
Explanation:
Format:
Passengers mailing
address
W.MR A JACOBS 10 THE

STREET BENSON OXFORDSHIRE P/
OX97YE
Note: Each sub-field is separated by an
asterisk, and the postcode identified with P/
Note: A postcode is a mandatory item in a written address field. If your

customer does not have a post code, P/ must be entered as the last item to
satisfy the system requirement.
Changing a Written Address

A written address may be amended to change the free text message. The
following are sample formats:
Explanation:
Format:
To change the detail of a

mailing address
W.@MR B GUNNER 27 THE

STREET OXFORD P/OX7 9RE
To change the detail of the

second sub-field of a
mailing address
W.@2 25 THE STREET
To insert an additional
sub- field after existing
sub-field 3
W.@/3 OXFORDSHIRE
Note: Additional sub-fields may be inserted,
provided the maximum number of sub-fields
does not already exist
_______________________________________________________________________________________________
96
Deleting a Written Address

A written address or individual sub-fields may be deleted. The following are
sample formats.
Explanation:
Format:
To delete an entire written

address
W.@
To delete the third sub-field
W.@3
Displaying the Written Address Field

The written address field may be displayed as a separate entity if required.
Enter:
AW
Screen response:
_______________________________________________________________________________________________
97
Entering a Delivery Address

The delivery address is different from a written address and is a more general
address or location to which documents are to be hand-delivered, perhaps by a
courier. It is a single item field.
The address text is separated into sub-fields by an asterisk, and a maximum of
six are permitted. A postcode is optional.
When to use
Enter a delivery address in a Booking File to record the address to which
documents must be hand-delivered to your customer.
How to use
The following is a sample format:
Explanation:
Format:
Passengers delivery
address
D.MR A JACOBS RECEPTION

GROUND FLOOR SHELL BUILDING
MANCHESTER
Note: Each sub-field is separated by
an asterisk
Changing a Delivery Address

A delivery address may be amended to change the free text message. The
following are sample formats:
Explanation:
Format:
To change the detail of a

delivery address
D.@MR B GUNNER FINANCE

OFFICE SHELL MAIN OFFICE
CHEPSTOW
To change the detail of the

second sub-field of a
delivery address
D.@2 BUILDING 3
To insert an additional
sub-field after existing subfield 3
D.@/3 FIRST FLOOR

Note: Additional sub-fields may be
inserted, provided the maximum number
of sub-fields does not already exist
_______________________________________________________________________________________________
98
Deleting a Delivery Address

A delivery address or individual sub-fields may be deleted. The following are
sample formats.
Explanation:
Format:
To delete an entire delivery

address
D.@
To delete the third sub-field
D.@3
Displaying the Delivery Address Field

The written address field may be displayed as a separate entity if required.
Enter:
AD
Screen response:
_______________________________________________________________________________________________
99
Module Review
Retrieve the Booking File that you created in exercise 1 of the module review in Module 4.
1. You have advised your client that anti-malarial drugs are recommended for travel to Thailand. Enter
this in the Booking File as a general notepad item.
_____________________________________________________________________
2. You must remember to call your customers in two weeks time to advise them of hotel rates in Bangkok.
Enter a review booking file item, to appear on your personal Queue.
_____________________________________________________________________
3. Your passengers already hold travel insurance. Add a historic notepad item to the Booking File using a
secondary qualifier I (insurance).
_____________________________________________________________________
4. What is the entry to display all notepad items in your Booking File?
_____________________________________________________________________
5. You made an error, and you remember that you must contact your customers tomorrow regarding hotel
rates in Bangkok. Amend the review booking file item accordingly.
_____________________________________________________________________
6. Air tickets are to be mailed to your customers home address. Add the following written address to your
Booking File: 10 The Street, Matlock, Derbyshire, DE1 7YH (hint:do not forget the name as the first line
of the address)
____________________________________________________________________
_______________________________________________________________________________________________
100
7. Amend the ticketing review date to 14 days before departure.
_____________________________________________________________________
After finished, re-retrieve the Booking File and cancel the reservation.
_____________________________________________________________________
_______________________________________________________________________________________________
101
Module 5: Working with Itineraries

You will often need to modify the itinerary in a Booking File. The passenger
may request a change because of business requirements, or for personal
reasons. Additionally, you may need to change the itinerary yourself to amend
a booking class code, or to obtain a link guarantee.
Cancelling Segments
You may cancel all or part of an itinerary.
Cancelling a Booking File

To cancel a Booking File, you must cancel the whole itinerary.
When to use
Cancel the whole itinerary when your customer advises you that he no longer
wishes to travel.
_______________________________________________________________________________________________
102
How to use
Take the following step to cancel the itinerary for your customer. Enter:
XI
Explanation:
Format:
Cancel the whole itinerary
XI
Note: To complete the cancellation process, it is necessary to add a received

from field, and end transaction. The Galileo system will respond with EOK and
the record locator.
Cancelling Individual Segments

You may wish to cancel individual segments in an itinerary.
When to use
Cancel an individual segment when your customers plans change.
How to use
Take the following step to cancel individual segments for your customer.
Sample formats:
Explanation:
Format:
Cancel segment 2
X2
Cancel segments 2, 3, 4 and 6
X24.6
Note: A hyphen indicates through, and a dot indicates and.
_______________________________________________________________________________________________
103
Changing Dates, Flights and Classes

Many changes required to itineraries are minor alterations as such, changing
the date of travel or booking class code for a particular flight. It is possible to
cancel the original segment and rebook the correct flight, or alternatively you
may use a quick change cancel and rebook entry.
When to use
Use a quick change entry to make an alteration to your customers itinerary.
Refer to the following partially created Booking File:
How to use
Take the following step to change segment details for your customer. Sample
formats:
Explanation:
Format:
Change the date of segment 1

to 3 June
@1/3JUN
Change segments 2 and 4 to H

class
@2.4/H
Change the booking code to H

class on all flights
@A/H
Change the booking code to M

class on segments 2, 3 and 4
@24/M
Note: A hyphen indicates through, and a dot indicates and.
_______________________________________________________________________________________________
104
Changing the number of seats booked

It is possible to amend the number of seats booked when you are creating a
Booking File. Often you will book one seat for a customer only to discover than
you should have booked two!
Explanation:
Format:
Change the number of seats

booked to 2 for all segments
@A/2
Points to note:
This function is not available with all airlines, and you may receive an
error response UNABLE - DUPLICATE SEGMENT
You cannot use this format when you are working with a Booking File that
has previously been ended. You must create a new Booking File if there
are additional passengers to be booked, or divide the existing Booking
File if you wish to reduce the number booked.
_______________________________________________________________________________________________
105
Direct Selling a Flight

You can sell seats on a flight without first obtaining an availability display.
When a passenger frequently travels on the same flight, or you have recently
checked flight schedules, you do not necessarily need to check availability each
time you book, because you know the flight number.
When to use
Use a direct sell entry to make a reservation on frequently booked flights.
How to use
Take the following step to sell 2 seats in Y class on Virgin Atlantic (VS) flight 7
on 8 December, from London Heathrow to Los Angeles. Enter:
0VS7Y8DECLHRLAXNN2
Input description:
Input:
Description:
Segment (sell)
VS7Y
Flight number and booking class
8DEC
Travel date
LHRLAX
City pair (airport codes)
NN2
Request 2 seats
Note: Airport codes must be used in a direct sell entry.
Screen response:
_______________________________________________________________________________________________
106
Entering an Open Segment

An open segment is a flight segment on which the passenger has yet to make a
reservation. For example, a business traveller may wait on the outcome of a
business meeting before making a firm reservation to travel.
Note: An open segment is included in when a fare is quoted, and a flight
coupon will be issued.
When to use
Enter an open segment in an itinerary to indicate that the passenger intends to
fly that sector, but has yet to make a reservation.
How to use
Refer to the following Booking File. The passenger is travelling on business
and has made reservations for transatlantic travel, but is unsure when he will fly
from JFK to LAX.
Take the following step to enter an open segment for travel from Los Angeles to
New York with American Airlines in Y class. Enter:
0AAOPENYLAXNYCNO1
Screen response:
Additional sample formats:
Explanation:
Format:
Open segment specifying a

date
0BAOPENC10MAYLHRCPHNO2
Open segment with no

specified carrier
0YYOPENYFRAROMNO3
Note: YY indicates no specified
carrier
_______________________________________________________________________________________________
107
Entering a Surface Sector

Your passenger may travel part of their journey by means other than air. This
must be identified in the itinerary as a surface sector.
When to use
Add a surface sector to your itinerary when your customer is travelling by road,
rail or sea between two cities.
How to use
Point Out:
0A also adds a
surface sector
Refer to the following Booking File. The passenger is flying to Zurich on a

business trip. She will then hire a car and drive to Vienna before flying back to
London.
If the agency is using

automatic segment
placement the system
will automatically
place the surface
sector between the
MIANYC and
WASLON sectors
Take the following step to add a surface sector between Zurich and Vienna.
Enter:
Screen response:
Points to note:
ARNK is an acronym for ARrival Not Known
The surface segment is placed automatically between segments 1 and 2
_______________________________________________________________________________________________
108
Entering Passive Segments

Passive segments are held in a Galileo booking file for information and ticketing
purposes only. But only with approval for airlines.
For example, your passenger may make reservations directly with an airline,
but as they have an account with your travel agency they want you to issue
their ticket. In order to issue a ticket in the Galileo system, there must be a
Booking File.
If you sell a seat, your passenger would be holding two reservations for the
same flight. This is known as a duplicate booking, and the airline can cancel
both reservations.
When to use
Enter a passive segment to issue a ticket for your customer.
How to use
Refer to the following flight availability.
Take the following step to enter a passive segment for 2 C class seats for
TG917 on line 2. Enter:
N2C2AK
Screen response:
Points to note:
AK status identifies a passive status
The segment could also be added to the booking file using a direct sell
entry, 0TG917C10JUNLHRBKK AK2
_______________________________________________________________________________________________
109
Manually Re-ordering Segments

If your agency is set up for automatic segment placement, flight segments will
automatically be placed in chronological order in the Booking File, no matter in
which order they are booked.
If your agency is not set up automatic segment placement, the following
formats may be used to re-order segments in an itinerary.
Explanation:
Format:
Move segment 6 to follow segment 3
/3S6
Move segment 3 5 to follow

segment 2
/2S3-5
_______________________________________________________________________________________________
110
Formats
Direct Sell (H/NAIR)
Format:
Explanation:
0UA907Y1DEC LHREWRNN2
Direct sell 2 seats in Y class on

specified flight
0UA907Y1DEC LHREWR LL2
Interactive waitlist 2 seats in Y class

on specified flight
Open Segments (H/SOS)

Format:
Explanation:
0CXOPENYHKGBKKNO2
Open segment with 2 seats in Y

class for specified city pair
0TGOPENY12MARLHRBKKNO2
Open segment with 2 seats in Y

class for specified city pair and date
Surface Segment (H/ARNK)

Format:
Explanation:
Y or 0A
Surface segment
Passive Segments (H/SRS)

Format:
Explanation:
0UA907Y1DEC LHREWRAK2
Add passive segment for specified

flight
N1C3AK
Add passive segment, one seat in C

class from specified line number
_______________________________________________________________________________________________
111
Module Review
Use your study guide and the Galileo system as you work, and the date which is six month from today.
1. Book 2 seats in Y class from Kuala Lumpur to London on Malaysia Airlines (MH) in the early evening.
Use your own name and one other passenger name.
The passenger contacted you to make the booking.
Your agency is World Travel in London, phone 03 8888 3333. Enter this, followed by George as the
agency reference.
Enter a minimum entry in the ticketing field.
One day later, book 2 seats in Y class on Malaysia Airlines (MH) on the latest flight of the day from
Paris to Kuala Lumpur.
Your customer will take a train from London to Paris. Enter a surface sector.
End transaction & write your locator here:___________________________________
The Booking File will be used in the next exercise.
2. Retrieve the Booking File you created in the previous exercise.

Use a change entry to change the date of the Belfast to London segment to the previous day.
Use a change entry to change the Lufthansa flight to H class.
Direct sell 2 seats in Y class on BD 086 from London Heathrow to Belfast, 14 days after the date of the
beginning of the journey.
End transaction.
The Booking File will be used in the next exercise.
_____________________________________________________________________
_______________________________________________________________________________________________
112

Cancel the whole itinerary.
End transaction.
4. Your customers have booked flights directly with Gulf Air. Create a Booking File with passive segments
in AK status for ticketing purposes.
GF002 Y class London to Bahrain
GF007 Y class Bahrain to London

The passenger contacted you to make the booking.
Your agency is World Travel in London, phone 03 22228888. Enter this, followed by George as the
agency reference.
Enter a minimum entry in the ticketing field.
End transaction & write your locator here:___________________________________

Cancel the whole itinerary.
End transaction.
When finished doing all exercises, cancel all bookings that have been created previously.
_______________________________________________________________________________________________
113
Module 6: Passenger Servicing

Many passengers have individual preferences and requirements when they
travel. To ensure good customer service, you must advise the relevant airlines
of these requirements at the time that you make reservations.
Entering a Mileage Membership Number

Most airlines have frequent flyer or mileage membership schemes to
encourage customers to fly with their airline. If your customer has a mileage
membership number, that number must be entered in the Booking File.
The number is transmitted to the airline when the booking is ended, and
appropriate mileage will be credited when travel takes place.
When to use
Add a mileage membership number to the Booking File to ensure that your
customer is credited with air miles when he travels.
_______________________________________________________________________________________________
114
How to use
Refer to the following Booking File:
Mr John Richards has mileage membership number A56789 with United

Airlines. Take the following step to add it to the Booking file. Enter:
M.P1/UAA56789
Note: As there is more than one passenger in the Booking File, the entry
must be passenger related.
Input description:
Input:
Description:
M.
Function identifier
P1/
Passenger number and mandatory

separator
UAA56789
Airline code and membership number
_______________________________________________________________________________________________
115
Displaying Mileage Membership Data

Mileage membership data is not stored in the face of the Booking File, and is
contained in a separate area.
When to use
Display the mileage membership field to view data.
How to use
Take the following step to display the mileage membership field. Tab to the
prompt, or enter:
MM
Screen response:
Joint Membership Schemes (Cross Accrual)

Many airlines offer joint membership schemes, and a customer who is a
member with one airline, can also accrue mileage when he flies with another.
For example, Emirates (EK) and Sri Lankan Airlines (UL) have a joint scheme.
This scheme is referred to as cross accrual, and before you add a mileage
membership number to a Booking File, you should check for any existing
agreement to ensure that the membership number is forwarded to the
appropriate airline (provided they are present in the itinerary).
When to use
Check joint membership agreements when you have different carriers in your
Booking File.
_______________________________________________________________________________________________
116
How to use
Take the following step to display the membership accrual table for United
Airlines. Enter:
M UA
Screen response:
Note: To enter a UA mileage membership number into a Booking File

containing BD and LH segments, enter:
M.UAA6789/BD/LH
Changing a Mileage Membership Number

There is no entry to change a mileage membership number in a Booking File.
You must delete the appropriate item, and re-enter the correct number.
Deleting a Mileage Membership Number

A mileage membership number may be deleted. The following are sample
formats.
Explanation:
Format:
To delete all mileage membership

numbers for all passengers
M.@
To delete mileage membership

information for passenger 2
M.P2@
To delete mileage membership

information for AA for passenger 2
M.P2 AA@
_______________________________________________________________________________________________
117
Working with Mileage Membership Number Tier/Status Level

Many airlines assign a tier or status level to a mileage membership number
which indicates the level of membership that the passenger has attained, such
as gold, platinum, executive, etc.
The appropriate tier level may be included with the mileage membership
number entry in the Booking File and is transmitted to the airline. It enables the
airline to determine eligibility for requests such as waitlist or upgrade.
The following are sample formats.
Explanation:
Format:
Add UA mileage membership

number for passenger 2,
indicating tier level Gold.
M.P2/UA123456A*-G
Add LH mileage membership

number for passenger 3, cross
accrual with BD, indicating tier
level Executive.
M.P3/LH654321/BD*-E
Points to note:
The tier level component of the mileage membership number is optional,

although it is good practice to include it with the entry if you have the
information available.
The mileage membership display shows the tier level if applicable

Screen example:
_______________________________________________________________________________________________
118
Special Service Requirements (SSR)

A service request that requires an action by an airline is defined as an SSR
(special service requirement). The airline needs to be aware of the
passengers requirements in advance of travel in order to make the necessary
arrangements.
There are many types of SSRs that you may need to request for your
customers. The following are some examples:
Special meals
Excess baggage
Wheelchair assistance
Language assistance
Bassinet/carry cot
Presence and age of a child
Infant with a seat
Unaccompanied minor (a child travelling alone who requires airline crew

assistance)
Ticket numbers (for some carriers)
In addition, for travel to many destinations, airlines require information

regarding passports, forms of identification and phone contacts to be used in
emergency situations.
Standard codes are used to describe the type of service required, and a list of
SSR programmatic codes is contained in GC*605/32. There are example
formats in the Help pages, H/SSR. Codes may require:
Additional text
No additional text
Optional additional text
Note: Entries must be segment and passenger related, otherwise the request
will automatically be transmitted to all airlines in the Booking File for all
passengers.
Manual SSR Items
Not all requirements may be entered in a Booking File using a programmatic
code, and some items must be entered as a manual SSR.
Refer to the Help pages H/SSR for example entries.
_______________________________________________________________________________________________
119
Adding an SSR Item

When to use
Add an SSR to the Booking File to organise a service request for your
customer.
How to use
Refer to the following Booking File.
Take the following step to add a diabetic meal for Mrs Kaur (passenger 2) for all
three flights on the itinerary. Enter:
SI.P2/DBML
Input description:
Input:
Description:
SI.
Function identifier
P2/
Passenger number and mandatory

separator
DBML
Diabetic meal SSR code

Continued on next page
_______________________________________________________________________________________________
120
Take the following step to request language assistance for Mr Singh

(passenger 1) on the Qantas flight from Bangkok to Sydney (segment 3). He
speaks only Hindi. Enter:
SI.P1S3/LANG SPEAKS ONLY HINDI

Input description:
Input:
Description:
SI.
Function identifier
P1
Passenger number
S3/
Segment number and mandatory

separator
LANG
Language assistance SSR code
SPEAKS ONLY
HINDI
Mandatory asterisk and free text
Take the following step to advise QF ticket numbers. These must be entered
individually for each passenger. Enter:
SI.P1S3/TKNM 93212345678903
SI.P2S3/TKNM 93212345678914
SI.P3S3/TKNM 93212345678925
Note: Generally, when tickets are issued in the Galileo system ticket numbers
are automatically transmitted as TKNE to airlines participating in the Booking
File.
However, on occasion if the ticket is issued at airlines office or in another
system, you are required to enter them manually in the Booking File (TKNM),
either as an SSR or OSI, depending on the requirements of the airline. The
check digit for each ticket must be included.
SSR Child
The SSR entry for CHLD informs airlines of the presence of a child
passenger. The child's birth date may be added. The Airline does not
recognise there is a child in the booking from the name.
Entry for child, with optional date of birth.
SI.P2/CHLD*07APR05
Input:
Description:
SI.
Function identifier
P2/
Passenger number and mandatory separator
CHLD
Child passenger SSR code
*07APR05
Mandatory * and date in format DDMMMYY
_______________________________________________________________________________________________
121
SSR Infant with a seat

The SSR entry for Infant with a seat informs the airline and infant passenger
normally seated on the adults lap will require a seat and pay the Child fare.
Entry
SI.P2/INFT*02AUG09
Input:
Description:
SI.
Function identifier
P2/
Passenger number and mandatory separator
INFT
Infant with a seat SSR code
*02AUG09
Mandatory * and date in format DDMMMYY
Displaying Service Information

Service information is not stored in the face of the Booking File, and is
When to use
Display the service information to view data.
How to use
_______________________________________________________________________________________________
122
Take the following step to display service information. Tab and enter:
SI
Screen response:
Screen description:
Flight
segment:
Explanation:
1 (VS)
Requesting DBML for passenger 2
2 (TG)
3 (QF)
Requesting language assistance (LANG) for

passenger 1
Advising ticket number (TKNM) for passenger 1
Note: NN is an action code requesting the relevant service from each

airline.
_______________________________________________________________________________________________
123
Changing an SSR Item

Generally, there is no entry to change an SSR item. You must delete the
original item, and re-enter a new one.
The only change that is permitted is to the free format text of an item. The
following is a sample format:
Explanation:
Format:
To change the free text of an

SPML item
SI.P1/SPML@ NO EGGS
Deleting an SSR Item

SSR items may be deleted. The following are sample formats.
Explanation:
Format:
To delete a seafood meal for

passenger 2
SI.P2/SFML@
To delete all SSR items for all

passengers on segment 2
SI.S2@
_______________________________________________________________________________________________
124
Updating an SSR Item

When a reply is received from an airline confirming an SSR request, you should
advise your customer, and update the Booking File to acknowledge the
confirmation.
When to use
Update the Booking File when you have advised your customer of a
confirmation.
How to use
Refer to the following Booking File. Advice code KK indicates that the diabetic
meal has been confirmed by VS and QF.
The advice code must be changed to a status code HK. The following is a
sample format.
Ins. Note
Advise caution when
using @ALL as it may
be easy to overlook
some of the updates
that the system makes
e.g. @ALL when
looking at meals will
update air segments
etc
Explanation:
Format:
Change status of all segments,

SSR and seats
@ALL
To update advice KK to status

code HK for segments 1 and 3
(DBML) only
SI.S1.3/DBML@HK
Note: Refer to Module 10: Managing Booking File in Queue for more
information.
_______________________________________________________________________________________________
125
Advance passenger information (APIS)

Transmission of passenger data in a Booking File to an airline takes into
consideration security and immigration procedures. Information stored in a
Booking File using the following SSR keywords may be communicated to
customs and immigration authorities.
Keyword:
Explanation:
SSR DOCS
Passport information
SSR DOCO
Visa information
SSR DOCA
Destination address or home

address
Refer to the Help pages H/SSR for example entries,or ASK Travelport
FOR OTHER MANUAL SSR FORMATS SEE >GC*605/34
DOCS Entry:
SI.P1S1/DOCS*P/GB/S12345678/GB/12JUL66/M/23OCT14/SMITH
/JOHN/RICHARD
PSGR 1/PASSPORT ISSUED IN GB/NUMBER S12345678/BRITISH
NATIONALITY/DOB 12JUL66/MALE/PP EXPIRE 23OCT14/NAME JOHN
RICHARDSMITH
SI.P2S1/DOCS*P/GB/S12345888/GB/12DEC08/MI/23JAN12/SMITH/SIMON
PSGR 2/PASSPORT ISSD IN GB/NO. S12345888/BRITISH
NATIONALITY /DOB 12DEC08/MALE INFANT/PP EXPIRE
23JAN12/NAME SIMON SMITH
DOCO Entry:
SI.P1S1/DOCO*PARIS FR/V/12345123/LONDON GB/14MAR09/US
PSGR 1 BORN IN PARIS HAS VISA 12345123 ISSD IN LONDON ON
14MAR09 VALID FOR USA
SI.P2S1/DOCO*PARIS FR/V/12345333/LONDON GB/14DEC08/US/I
PSGR 2 BORN IN PARIS HAS VISA 12345333 ISSD IN LONDON ON
14DEC08 VALID FOR USA PSGR IS AN INFANT.
DOCA Entry:
SI.P1S1/DOCA*R/DE/234B STRAVINER STRASSE/HANOVER//11718
PSGR 1 RESIDENTIAL ADDRESS/COUNTRY/STREET ADDRESS
/TOWN/STATE UNKNOWN/POSTAL CODE. **NOTE *D/ DESTINATION
ADDRESS IS REQUIRED FOR USA VISITS.
SI.P2S1/DOCA*R/DE/234B STRAVINER STRASSE/HANOVER//11718/I
PSGR 2 RESIDENTIAL ADDRESS/COUNTRY/ STREET ADDRESS/
TOWN/STATE UNKNOWN/POSTALCODE/PSGR IS AN INFANT.
_______________________________________________________________________________________________
126
Other Supplementary Information (OSI)

Additional information that an airline needs to be aware of in order to handle a
passenger efficiently is defined as an OSI. The airline does not need to make
any advance arrangements, but needs to know certain facts.
The following are some examples of information communicated as an OSI:
VIP
Elderly passenger / Child
Ticket numbers (for some carriers)
Adding an OSI Item

When to use
Add an OSI to your Booking File to forward information to an airline.
How to use
Take the following step to add an OSI item to advise both airlines that Jane
Goddard is a director of Swires in Hong Kong. Enter:
Point out
SI.YY VIP GODDARD/JANE DIRECTOR SWIRES GROUP HONG

KONG
Note: YY identifies all airlines in a Booking File.
Input description:
YY identifies all
carriers if more than
one airline is
featured in an
itinerary
Input:
Description:
SI.
Function identifier
YY
Carrier code
GODDARD/JANE.
Mandatory asterisk and free text
_______________________________________________________________________________________________
127
Take the following step to advise CX ticket numbers.
SI.CX 16012345678906 GODDARD/JANE
SI.CX 16012345678910 GODDARD/SARAH
Adding Contact and Cmail information in Service Information (CTCM & CTCE)
(For Malaysia Airlines)
Due to AIRIMP requirement, the CTCM and CTCE in all MH bookings will
become mandatory, and the entry must include the location of the mobile
number and email address. Example if the mobile is from KUL, you must
indicate KUL, if it is from LON, you must indicate as LON.
When to use
Add contact and email information to your Booking File contains MH segment.
How to use
Format entry:
SI.MH*CTCM KUL 0161234567
SI.MH*CTCE KUL JOHN.SMITH//YAHOO.COM
Notes :
//
Denotes as the alias ( @ ) key in email address
-Denotes as the underscore ( _ ) key in email address
_______________________________________________________________________________________________
128
Displaying Service Information

Service information is not stored in the face of the Booking File, and is
When to use
Display the service information to view data entered.
How to use
Take the following step to display service information. Enter:
SI
Screen response:
_______________________________________________________________________________________________
129
Changing an OSI Item

An OSI item may be amended to change the free text that it contains. The
following is a sample format.
Explanation:
Format:
To change the free text of the

second OSI item
SI.2@CX VICE PRES SWIRES

HONG KONG
Deleting an OSI Item

OSI items may be deleted. The following are sample formats.
Explanation:
Format:
To delete item 1
SI.1@
To delete items 3 and 5
SI.3.5
_______________________________________________________________________________________________
130
Advanced Seat Reservations

The majority of passengers have a preference as to where they wish to sit on
board an aircraft, and will ask for their seat assignments to be pre- booked.
Some airlines provide a seat availability map to allow you to select your seat
numbers, and others will only allow you to make a generic request.
Note: For a list of airlines and the service they offer refer to GC 200/6.
Seat Availability Maps

Many airlines provide access to a seat availability map, identifying seat
numbers which are available to be assigned to your customer.
When to use
Access a seat availability map to assign specific seat numbers to your
customers.
How to use
_______________________________________________________________________________________________
131
Take the following steps to display the seat availability map for segment 1
(American Airlines), and sell required seat numbers.
1. Enter: SA S1
Screen response:
Callout:
Explanation:
Header line, detailing AA flight number, aircraft type

and number of available seats in Y class.
Seat column letters
Seat characteristics
Space indicates that seat number already allocated
Seat characteristics
Seat row numbers
1. To assign seats 32A and 32B for segment 1 enter: S.S1/32A-B

Input description:
Input:
Description:
S.
Function identifier
S1/
Segment number and mandatory separator
32A-B
Seat numbers 32A and 32B

Note: A hyphen indicates through, and a
dot indicates and
_______________________________________________________________________________________________
132
Screen response:
Seat Characteristics
To display a list of seat characteristics, enter:
SC
Screen response:
Note: To display the characteristics for a specific seat number (32A) from a
seat availability map, enter SC 32A
_______________________________________________________________________________________________
133
Generic Seating Requests

For those airlines that do not offer a seat availability map, you can make a
request specifying a general seating area.
When to use
Make a generic request when the airline does not provide a seat availability
map.
How to use
Take the following step to request no smoking aisle seats for segment 2, Air
Jamaica (JM). Enter:
S.S2/NA
Input description:
Input:
Description:
S.
Function identifier
S2/
Segment number and mandatory

separator
NA
Seat characteristics, no smoking aisle
Screen response:
Changing a Seat Assignment

Seat assignments may be changed. The following are sample formats.
Explanation:
Format:
To change the assigned seat number

for passenger 2, segment 1 to 18A
S.P2S1@18A
To change the seat assignment for

passenger 1 to 18B for all segments
S.P1@18B
To change to no smoking window

seats for all passengers for all
segments
S.@NA
_______________________________________________________________________________________________
134
Cancelling a Seat Assignment

Seat assignments may be cancelled. The following are sample formats.
Explanation:
Format:
To cancel all seat assignments for all

passengers and all segments
S.@
To cancel seat assignment for

passenger 2 on all segments
S.P2@
_______________________________________________________________________________________________
135
Vendor Remarks
A free text reply from an airline will be contained in the Vendor Remarks field in
the Booking File as an incoming remark. The Booking File will automatically be
placed on queue for you to action.
You are also able to add an outgoing Vendor Remark to generate an outgoing
message.
When to use
Add a vendor remark to your Booking File to send a message of a general
nature to an airline.
How to use
Ms Metcalf wishes to take her small pet poodle to South Africa. Take the
following step to add a vendor remark, requesting the cost of a kennel. Enter:
V.ASA PLEASE ADVISE COST OF KENNEL FOR DOG 20 POUNDS
Input description:
Input:
Description:
V.
Function identifier
ASA
Airline, South African Airways
FREE TEXT
Mandatory asterisk and free text message
Note: When you send free format text to an airline write all text using the
full spellings of all words or use AIRIMP abbreviations contained in
GC 200/7.
_______________________________________________________________________________________________
136
Displaying Vendor Remarks

When to use
Display the vendor remarks to view data entered.
How to use
Take the following step to display vendor remarks. Enter:

VR
Screen response:
Note: VO identifies an outgoing remark to the airline. An incoming remark

from an airline will be identified as VI.
Changing a Vendor Remark
A vendor remark may be changed. The following is a sample format.
Explanation:
Format:
To change the detail vendor

remark item 2 to SA
V.2@ASA PLEASE ADVISE

COST OF KENNEL FOR CAT
Deleting a Vendor Remark

A vendor remark may be deleted. The following is a sample format.
Explanation:
Format:
To delete item 2
V.2@
_______________________________________________________________________________________________
137
Module Review
1. Two of your clients must make a business trip from Singapore to Tokyo, returning 3 days later. They
wish to travel on Japan Airlines (JL). Miss Yamaguchi calls into your office to make the booking. Make
reservations in Y class, and create a Booking File with the following data:
Use your own name for passenger 1, and Miss Patricia Yamaguchi for passenger 2.
Your agency is World Travel in Kuala Lumpur, phone 03 22228888. Arthur is the reference at the
agency.
Miss Yamaguchis home phone number is 01285675431.
Make a note in the Booking File to collect visa one month before departure.
Miss Yamaguchi has a frequent traveller card number 87074568 with Japan Airlines. Enter this into the
Booking File.
Request a vegetarian meal for yourself on both flights.
Request non smoking seats for the entire journey.
Display the booking file and ensure all the details are correct. Enter
Booking File.
ALL to review all the data in the
Cancel the reservation after you have finished doing the exercise.
_______________________________________________________________________________________________
138
2. Make the following reservation for yourself travelling with Mrs Rachel Cox, her son Simon Cox (aged 6
years) and her daughter Fiona Cox (DOB 12JUL10).
Mrs Cox is making the reservation. Use the date 6 months from now to book Y class seats from London
to Washington with United Airlines (UA), and then 7 days later from Washington to Buenos Aires also
with United Airlines.
Your agency is World Travel in Kuala Lumpur, phone 03 22288888. Maria is the agency reference.
Mrs Coxs home telephone number in New York is 0121111111.
Enter a ticketing field to indicate the tickets will be issued on the 1st of next month.
Mrs Cox requires a diabetic meal on both flights, and also requires a baby meal for Fiona.
Enter a review date one month before departure to ensure that your customers have secured visas for
the USA.
Enter a notepad item, indicating that passengers hold insurance.
End the transaction & write down your record locator. The Booking File will be used in the next item.
_____________________________________________________________________
3. Mr Cox calls to amend the reservation. Retrieve the Booking File you created previously.
Fiona will no longer travel. Delete her name, and cancel the appropriate meal request.
Mrs Cox advises you her mileage membership number with United Airlines is 909132.
End transaction.
Cancel the reservation after you have finished doing the exercise.
_______________________________________________________________________________________________
139
4. Make reservations for yourself and Mrs Priya Patel. Mrs Patel is taking her 6 month old baby with her.
Her name is Mirta.
Reserve seats from Frankfurt to Rome on Deutsche Lufthansa (LH) in Y class, and then from Rome to
Bangkok on Austrian Airline (OS), 5/6 days later.
Your agency is World Travel in London, phone 0208 743 8744. Maria is the agency reference.
Mrs Patel gives you a home phone number in Frankfurt, 2743 2280.
Mrs Patel would like Asian vegetarian meals and a baby meal for Mirta. Mrs Patel speaks only Hindi.
Enter a review date one month before departure to check if currency is required. The Review is to fall on
your personal Q number.
Tickets will be issued one month before departure. Mrs Patel has an account with the agency, and will
pay for the tickets against invoice reference 9976.
Tickets must be hand delivered to Mrs Patel at her office at Reception, Chrysler Building, Heidelstrasse,
Central Frankfurt.
Cancel the Reservation after you have completed your exercises.
_______________________________________________________________________________________________
140
5. Make reservations for yourself and Mr George Middleton.

Reserve seats from London to New York on American Airlines (AA) in Y class.
7 days later, reserve 2 seats in Y class on Lineas Aereas Costarricenses (LR) or Continental Airlines
(CO) from New York to San Jose, Costa Rica.
Your agency is World Travel in London, phone 0208 743 8744. Martha is the agency reference.
You are unable to eat eggs. Request a special meal on the London New York flight only.
Enter an RQ. Item, requesting a fare quotation from American Airlines.
When complete, ignore the Booking File.
_______________________________________________________________________________________________
141
Module 7: Managing Booking Files in Queue

Galileo provides a queue system for the management, sorting and storage of
Booking Files. Each pseudo city has a set of numbered queues. Within this
set, there are queues with predetermined functions and queues that your
agency can customise for internal use.
The queue system allows you to sign into and out of queues, place Booking
Files on a queue and perform various maintenance functions on the Booking
Files currently on queue.
Queue Structure
Galileo assigns each pseudo city 100 queues, numbered 0 to 99. 26 of them
are programmatic queues and Booking Files are placed on these queues
automatically. These queues usually contain items such as flight confirmations,
waitlist clearances, and schedule changes. The other 74 non-programmatic
queues can be customised for your office needs.
Additionally, there are four queues used to receive or count Booking File
messages. These special queues are identified by title instead of by number.
_______________________________________________________________________________________________
142
Programmatic Queues
Programmatic queues hold messages sent by airlines, car, train, cruise, hotel,
and leisure travel companies about changes you need to make to Booking
Files.
The following table lists the majority of available programmatic queues, their
associated number, and the types of Booking Files they contain. Enter:
QPB
Queue Name:
Number:
Message and Booking File Types:
Urgent
Contains Booking Files that require urgent

action. Booking Files may be placed on
this queue by an agent in their own
pseudo city, by an agent in an associated
agency, or by a Galileo office.
General
If no queue number is specified, a

Booking File placed on queue will
automatically fall onto the general queue.
Past Date Quick

default
1 PD
Past date Booking Files for subsequent

retrieval.
Seating replies
Booking Files with replies to seating

requests.
Ticket
arrangement
10
Booking Files with future ticketing dates.
Review booking
12
Booking Files that contain a review

booking field.
Vendor remarks
16
Booking Files containing replies from

airlines.
Waitlist
confirmation
17
Booking Files with waitlist confirmations

(status KL).
Urgent
confirmation
18
Booking Files with confirmation (status

KK) from carriers for travel within the next
14 days.
General
confirmation
19
Booking Files with confirmation (status

KK) from carriers for travel outside the
next 14 days.
(TAU)
_______________________________________________________________________________________________
143
Unable
20
Booking Files with UU or US status.
Unable to
confirm
21
Booking Files with UC, UN or NO status.
Time change
22
Booking Files with time changes (TK or

TL status).
Auxiliary service
advice
24
Booking Files with service responses from

hotel and car vendors
Service
information
advice
25
Booking Files with replies to SSRs
Special Queues
Special queues have three-letter titles. They hold messages and Booking File
counts for special functions.
Point out
UTC and LMT are not
much used by travel
agencies
The following table lists each special queue, its associated title, and the types
of information found there.
Queue:
Title:
Format:
Information:
Supervisor
SPV
QS
Messages for the attention of the

supervisor or manager of an office.
Need authorisation to access.
Message
MSG
QM
Messages of a more general

nature to colleagues in the same
office, or between associated
agencies and a Galileo office.
Unable to
contact
UTC
QUTC
Count of Booking Files with unable

to contact notices.
Note: You cannot sign into the
UTC queue, and is little used in an
agency environment.
Left message
to call back
LMT
QLMCB
Count of Booking Files with left

message to call back notices.
Note: You cannot sign into the
LMT queue, and is little used in an
agency environment.
Note: These queues will be worked by your agency supervisor or servicing

department.
_______________________________________________________________________________________________
144
Non-Programmatic Queues
There are 74 non-programmatic queues that you can structure any way you
like. Some agencies use certain queues to store Booking Files that need
additional work, that need to be reviewed by a quality control department, or
that need to be assigned to a specific individual in the agency.
Some agencies assign a non-programmatic queue to each individual working in
the agency, so that they can follow-up with customers on Booking Files that
they have created themselves.
Queue categories
Non-programmatic queues may be divided into categories and date ranges to
allow additional storage capacity. A category is a sub-division of a queue and
may be defined for use by your agency supervisor. Each category may be
further divided into four date ranges to permit more filing space.
_______________________________________________________________________________________________
145
Managing Queues
You can manage work to be done on Booking Files by performing various
queue counts. In addition, you can list the Booking Files in a queue. These
functions are important factors in increasing office productivity.
Displaying a Queue Count

You can display a count of queues that contain Booking Files within your
pseudo city.
When to use
Display a queue count to see a total count of Booking Files on queue within
your pseudo city.
How to use
To display a count of Booking Files on queue, enter:
QCA
or
QCT/ALL
Screen response:
1
2
3
4
Screen description:
Callout:
Explanation:
Date and agency pseudo city, and time of QCA entry
Supervisory and message queues with count of messages
Default time for UTC queue (generally not used in an

agency environment).
Queues are displayed in numerical order, with the total

number of Booking Files specified
Some queues may be broken down into categories or

sections, indicated by an asterisk after the queue
number or title
_______________________________________________________________________________________________
146
Signing in to a Queue
You must monitor queues frequently, because replies from airlines and vendors
are received constantly.
When to use
To work Booking Files within a specific queue, you must sign in to the queue.
How to use
Take the following step to sign into queue 2, enter:
Q/2
The first Booking File in the queue is displayed, and the header line specifies
the queue title.
Screen response:
Display seat data to view the seating reply. Enter:
SD
Screen response:
Note: KK is a status code, confirming the requested no smoking aisle seat.
_______________________________________________________________________________________________
147
Status Codes and Advice Codes

Vendors use advice codes to advise you of the change of status of a booking,
and a status code may indicate whether a flight reservation is confirmed,
waitlisted, or on request. It is also is used to confirm a seat request or an SSR
item.
When you receive an advice from a vendor you should advise your customer of
the change and update the Booking File to show the status of the flight.
The following is a list of codes, and required action.
Advice code:
Definition:
Change to status code:
KK
Confirmed from request
HK
KL
Confirmed from waitlist
HK
NO
No action taken
XK
TK
Schedule change on a
confirmed flight
HK
TL
waitlisted flight
HL
TN
requested flight
HN
UC
Unable to confirm
XK
UN
Unable to confirm, flight

not operating
XK
US
Unable to accept sale,

have waitlisted
HL
UU
Unable to confirm, have

waitlisted
HL
_______________________________________________________________________________________________
148
Updating Advice Codes

When you have advised your customer of relevant changes, the advice code
must be updated in the Booking File with a change entry. The following are
sample entries.
Flight changes
Advice codes to advise of a change of flight status may be updated with the
following entries.
Advice code:
Change to status
code:
Format:
KK - confirming
reservation
Change flight segment 2

to HK
@2HK
KL - confirming
from waitlist

to HK
@5HK
TL - waitlisted,
advising new
flight times

to HL
@3HL
UU - unable, have
waitlisted

to HL
@4HL
SSR items
Advice codes to advise of change of status for an SSR item may be updated
with the following entries.
Advice code:
Change to status
code:
Format:
KK - confirming
item
Change status of special

meal VLML to HK
SI.VLML@HK
KK - confirming
item

meal DBML to HK for
passenger 1 segment 3
SI.P1S3/DBML@HK
UU - unable, have
waitlisted

meal SFML for segment
3 to HL
SI.S3/SFML@HL
_______________________________________________________________________________________________
149
Seat requests
Advice codes to advise of change of status for a seat request may be updated
with the following entries.
Advice code:
Change to status
code:
Format:
KK - confirming
item
Change segment status

of all seats for all
passengers to HK
S.@ HK
KL - confirming
from waitlist
Change segment status

for seat request for
segment 2 to HK
S.S2@ HK
Flights, SSR and Seats
Action:
Format:
To update all air segments, SSR items

and seat request with one entry. (This will
also remove items with NO, UC, UN or HX
advice codes.
@ALL
Working the Queue

When you have spoken to your customer and updated the relevant item, you
must add a received from field and end transaction. The Booking File is
removed from queue and the next Booking File is automatically displayed on
screen for appropriate action to be taken.
You may work Booking Files on the queue in the following way:
Action:
Format:
Update the current Booking File and end

transaction
Update
Received from
End transaction
Ignore the current Booking File
Note: If you ignore transaction in error,

enter QP to return to the previous Booking
File.
Take no action and remove the Booking
File from queue.
QR
_______________________________________________________________________________________________
150
Note: After any of these actions the next Booking File is automatically
displayed on screen.
Adding an End of Queue Marker
You can add an end of queue marker which prompts you when you have looked at every booking on that
particular queue. If the queue marker is not used the first booking remaining on queue will be redisplayed.
Action:
Format:
Turn on end of queue maker
QENDON
Turn off end of queue marker
QENDOFF
_______________________________________________________________________________________________
151
Exiting the Queue

You can exit a queue at any time.
When to use
When you no longer want to view Booking Files, exit the queue.
How to use
To exit a queue, take one of the following actions.
Action:
Format:
Ignore the current Booking File and exit the

queue
QXI
Ignore a Booking File and redisplay it
QXIR
End transaction on the current Booking File

and exit the queue
QXE
Remove the Booking File from queue and exit

the queue
Note: This entry must be used with caution, as
no action is taken on the Booking File, and it
will not return to queue for the same reason
QX+QR
End transact a Booking File and redisplay it
QXER
Exit the queue and route the current Booking

File to queue 45
QX+QEB/45
_______________________________________________________________________________________________
152
Placing a Booking File on a Queue

A Booking File may be placed on a queue when required.
Note: If you are working a queue, you can route the current Booking File to
another queue if required.
When to use
Place a Booking File on queue for some further action to be taken on it.
How to use
Take the following step to route a Booking File to queue 40. Enter:
QEB/40
Note: If you are working a queue the next Booking File on queue will
automatically display. If the Booking File was the last on queue, the system will
respond with the Booking File record locator.
Sample formats
You can place a Booking File on any Booking File queue, category or date
range for your office or branch office.
To place a Booking File on:
Enter:
Queue 50
QEB/50
Queue 50, category JE
QEB/50*CJE
Queue 50, category JE, date range 4
QEB/50*CJE*D4
Queues 40 and 71
QEB/40+71
Queue 40, category DF and queue 71,

category 19
QEB/40*CDF+71*C19
Branch XP6, queue 88
QEB/XP6/88
Multiple queues at branch XP6
QEB/XP6/88+XP6/31
Queue 72 and branch XP6, queue 99
QEB/72+XP6/99
_______________________________________________________________________________________________
153
Module Review
2a. What is the shortest entry to see a total count of Booking Files on queue within your pseudo city?
______________________________________________________________________
3a. What is the entry to sign into queue 66?
______________________________________________________________________
4a. What is the entry to end transaction and queue a Booking File to queue 40?
______________________________________________________________________
5a. What type of replies from vendors fall onto queue 2?
______________________________________________________________________
_______________________________________________________________________________________________
154
5.
Refer to the following Booking File retrieved from queue 17.
What does the advice code KL indicate?
______________________________________________________________________
What action must you take?
______________________________________________________________________
What entries must you make to change the status code and remove the Booking File from queue?
______________________________________________________________________
6. Refer to the following partial Booking File display.
You call your customer to confirm the seat number. What entry do you make to update the Booking
File?
______________________________________________________________________
_______________________________________________________________________________________________
155
Creating a Group Booking

Malaysia Airlines Group request only can be performed by MH authorized agents only. Agents who wish to
have this facility may contact their Malaysia Airlines Sales representative to register first.
Group type can be in the following code:

AD
SR
IN
- Ad-hoc
- Series
- Incentive
_______________________________________________________________________________________________
156
Entry : P.KULT*031234566 GALILEO TRAVEL REFER SUZY
Suzy
- Consultant Name
Entry : SI.SSRGRPFMH MYRXXX

SI
SSRGRPF
MH
MYRxxx
Entry
- Service information Identifier

- Group Fare code
- Carrier Code
- Group Fare amount
: R.Suzy
6. Ticketing Deadline
Entry : T.TAU/ddmmm
7. End Transaction
Entry : ER
Upon confirmation of the seat, deadline will be appended to the group PNR indicated in vendor remark:
1. GRPD
2. GRPN
3. GRPT
- Deadline to pay deposit

- Deadline to insert passengers names
- Deadline to finalize and issue ticket
Name insert entry

Entry
: N.JOHN/SMITHMR
_______________________________________________________________________________________________
157
During name insert when the deadline for GRPN is reached, when the tour leader name is not firm yet, it is
allowed to insert the tour leader name as N.TOURLEADER/A.
Name change is strictly not permitted except for names identified as TOURLEADER/A or TOURLEADER/B
Note:
1. Change of tour leader name is only allowed ONCE.
2. Travel agent needs to contact local Galileo Helpdesk to change the tour leaders name
3. Meal and seat request through Galileo System for Group booking is strictly NOT ALLOWED.
_______________________________________________________________________________________________
158
Notes
_______________________________________________________________________________________________
159
Module 8: Dividing and Repeating Booking Files

and History
Dividing a Booking File
Reservations for more than one passenger are often made in the same
Booking File, and it sometimes happens subsequently that one or more of them
needs to make a change to their travel plans.
It is not possible to have different flight reservations for individual passengers in
the same Booking File, so those passengers that need something different
must be divided from the original Booking File.
The recommendation is that each Booking File should contain only one
passenger name, thus eliminating any need to divide a booking, but there are
many occasions when it is inevitable that more than one passenger is included
in the same Booking File.
The following procedure must be followed to divide out a passenger, and the
division must be completed before any changes are made to the flight
reservations.
Divide procedure
The following is the procedure to divide passengers from a Booking File.
Divide the applicable names from the Booking File
DPn
Enter received from field
R.XX
Enter F to file the divided Booking File
Enter received from field
R.XX
End transaction
ER
Retrieve the original Booking File and make appropriate amendments
Retrieve the divided Booking File and make appropriate amendments
When to use
Divide a passenger from a Booking File if changes are to be made to
reservations for one of the passengers only.
How to use
_______________________________________________________________________________________________
160
Mr Young wishes to change his travel plans. He is passenger 2 in the Booking

File. Take the following steps to divide him from the Booking File.
1. Divide passenger 2, enter: DP2
Screen response showing the divided passenger:
Points to note:
The header line displays a warning message that the Booking File may
not be modified - it must be filed and the divide completed before any
changes may be made.
A Divided Bookings Exist field is created.
A notepad item is automatically created, advising the date and time of the
divide action, and record locator of the original Booking File.
2. Add a received from field, enter: R.YOUNG/MR

3. File the Booking File, enter: F
The Booking File for passenger 1 is automatically displayed.
Screen response:
_______________________________________________________________________________________________
161
Points to note:
The header lines show that the record has been filed and displays
a warning message that the Booking File may not be modified - it
must be ended and the divide completed before any change may
be made.
A Divided Bookings Exist field is created.
A notepad item is automatically created, advising the date and

time of the divide action, and the Booking File cross-referenced
with the record locator of the divided Booking File.
4. Add a received from field, enter: R.YOUNG/MR

5. End the Booking File, enter: E
Screen response:
Note: The original Booking File record locator stays with the
undivided passenger in the original Booking File.
_______________________________________________________________________________________________
162
6. Retrieve the original Booking File and make any appropriate modifications.
For example, delete any inappropriate phone or address information. Enter
the following request:
RQ.GENR/KL DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Or if the vendor/Airline does not accept RQ.GENR
V.AKL*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Add a received from field and end transaction.
Point Out
The divide process
must be completed
before any change
can be made to
either Booking File.
7. Retrieve the divided booking file and make any appropriate modifications,
and enter the following request:
RQ.GENR/KL DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Or if the vendor/Airline does not accept RQ.GENR
V.AKL*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Add a received from field and end transaction.
Important note: Do not attempt to modify the booking before step 6 as it

may cause the cancellation of the entire reservation.
Divided Bookings Exist Field

The newly created Divided Bookings Exist field contains the appropriate name
and record locator of the other Booking File.
Screen displays:
Note: A SOM and tab stop are included for easy retrieval.
_______________________________________________________________________________________________
163
Creating a Repeat Booking

This function allows you to clone all or part of a Booking File. There are three
different levels of the repeat function, and each must be preceded by a
received from field. Refer to the following Booking File:
The three levels of the repeat Booking File function are:
Repeat all customer data
Repeat all segments
Repeat all customer data and all segments
_______________________________________________________________________________________________
164
Repeat all Customer Data (REALL)

When to use
Repeat all customer data if you wish to make a second booking for your
customer, or perhaps if you are making a series of bookings for a particular
project.
How to use
Take the following step to repeat all customer data. Input a received field, then
enter:
REALL
Screen response:
Points to note:
All customer data is copied from the original Booking File. Make
appropriate reservations for your customer and complete the new
Booking File as required.
If the original Booking File is ticketed, the ticketing field is not copied into
the new booking.
_______________________________________________________________________________________________
165
Repeat all Segments (RESALL)

When to use
Repeat all segments if you wish to make a similar booking for another
customer, or separate bookings for two customers who require individual
Booking Files.
How to use
Take the following step to repeat all segments. Input a received field, then
enter:
RESALL
Screen response:
Note: Only the itinerary is copied from the original Booking File. Add
customer data and complete the new Booking File as required.
_______________________________________________________________________________________________
166
Repeat all Customer Data and Segments (REALLSALL)

When to use
Repeat all customer data and all segments if you wish to make a similar
booking for your customer. It is important that you do not use this entry to
resell same segments for same customers to create another similar booking to
avoid dupe booking.
Only use this entry to resell all segments for the same customer when
booking is HX (cancelled) by airlines.
How to use
Point out
This can be a useful
work-around if you
have made a
mistake entering a
name in an ended
Booking File.
Take the following step to repeat all segments. Input a received field, then
enter:
REALLSALL
Screen response:
Create a new
Booking File with
the correct name,
and then retrieve
the original Booking
File and cancel it.
Note: Both the itinerary and customer data is copied from the original
Booking File. Complete the new Booking File as required.
_______________________________________________________________________________________________
167
Booking File History

Hands on
Students to retrieve
the original Booking
File that they
created at the
beginning of this
module.
Have them cancel
the itinerary, end
and re-retrieve.
The history section of the Booking File shows details of modifications that have
been made since its original creation. History shows itinerary changes and
maintains a record of changes that have been made to most customer data
fields.
History tracks both agency and vendor activity, and you can examine history for
filed fare and ticketing activity when tickets and itineraries have been issued in
the Galileo system.
The most recent changes appear at the top of the history display after the
original creator lines, and each line of information is preceded by a history
code.
Have them print

history P H
Rule a line at each
credit line, and
review the
progression of the
history.
_______________________________________________________________________________________________
168
To display Booking File history, enter:
H.
Refer to the following example screen display.
_______________________________________________________________________________________________
169
Points to note:
Lines 3-5 show the detail of the original creation. The credit (CRDT) line
shows the sign on and date and time the Booking File was originated.
The most recent history is shown at the top of the display, and oldest
history at the bottom. Read from bottom to top to determine the
progression of the booking.
A credit line is shown whenever an item has been added and the Booking
File ended, or when a reply has been received from a vendor.
A history code is assigned to identify each item stored in history.

A complete of history codes can be found in the help pages.
Enter: H/HIST
Screen response:
_______________________________________________________________________________________________
170
Past Date Quick Booking File Retrieval (PDQ)

If the Booking File is more than 60 days old or too large, it will be queued to the General
Queue Q1 category PD for retrieval after 24 hours.
There is no Past Date functionality for the Galileo Groups product
Booking Files become past date 4 days after their last travel date, and can only be retrieved up to 12
months after their last travel date. It is NOT possible to retrieve a Booking File beyond 12 months
.
PQ/R-3S71JL <E>
Retrieve past date booking file by locator
PQ/24DEC99-WILLIAM/AMR <E>
Retrieve past date booking file by departure

date and name
PQ/24DEC99-15JAN00-TAN/AMR
Retrieve past date booking file by date range
Step by step guide and response captured screen.

Entry: PQ/1DEC06-CHANG/SH <E>
System Response:
Type CONFIRM
Where the cursor is blinking, type in the word CONFIRM and hit the ENTER button.
System Response:
Using TAB key, tab to the passenger you want to retrieve and then hit the ENTER key,
you will get either of the following response.
TAB and Enter
System Response: PDQ BF ON QUEUE or PDQ QUEUED FOR 24HRS RETRIEVAL

To retrieve from Past Date Quick queue:
Q/1*CPD <E>
_______________________________________________________________________________________________
171
Module Review
the space provided. Use date which is six month from today. When finished, check your answers in
Appendix A: Answer Key.
1. Book 2 seats in Y class from London to Amsterdam on BMI (BD).
The passengers secretary contacted you to make the booking.
Your agency is World Travel in Kuala Lumpur, phone 03 22228888. Enter this, followed by George as
the agency reference.
The home phone number for passenger 1 is 012 11111111.
The business phone number for passenger 2 is 03 21112222.
Enter a ticketing review date for one month before departure.
Re-retrieve the Booking File and divide out passenger 2.

When the divide process has been completed, retrieve each Booking File and delete inappropriate
phone and address information.
Passenger 2 would like to change his flight to one day later.
When you have completed the divide function, and amended each Booking File as required, retrieve
each Booking File and cancel them both.
______________________________________________________________________
_______________________________________________________________________________________________
172
6a. What do the following history codes identify?

XS:
AG:
___________________________________
___________________________________
DN:
___________________________________
XG:
___________________________________
AW:
___________________________________
AVL:
___________________________________
SC:
___________________________________
XP:
___________________________________
FP:
___________________________________
AO:
___________________________________
_______________________________________________________________________________________________
173
Notes
_______________________________________________________________________________________________
174
Module 9: Galileo Information System and Timatic

In addition to making required air, car and hotel reservations, it is a travel
agents responsibility to provide travel-related information to their customers.
This could include country information or visa and health requirements. This
module explains the Galileo Information System and Timatic, where much of
this information may be found.
Galileo Information System (GIS)

The Galileo Information System (GIS) is an automated information system
which is flexible, fully indexed and available to all Galileo users.
GIS is structured like a book. It has an index containing a list of chapters, and
each chapter contains pages. You may not be able to display all pages listed
as some of the pages been withdrawn.
Displaying the index

When to use
Display the GIS index to view the list of subjects and chapter numbers.
_______________________________________________________________________________________________
175
How to use
Take the following step to display the index of subjects and appropriate chapter
numbers. Enter:
GG
Screen response:
Note: Chapters that may be viewed at your agency location are listed.
Some of the Chapters display here but do not have any information
attached.
Displaying a chapter
When to use
Display a chapter from GIS to read the information it contains.
How to use
Take the following step to display the content of chapter 200. Enter:
GC 200
Screen response:
Note: Chapters may also be displayed by title, GC AIRLINE INFO
_______________________________________________________________________________________________
176
Displaying a page
When to use
Display a page to view specific information in GIS.
How to use
Take the following step to display page 9, Meal Codes. Enter:
GP 9
Screen response:
Points to note:
Tab to appropriate item to view specific information on each meal code.
When you become familiar with the contents of GIS, you can bypass the
index and go directly to required information by specifying both chapter
and page number in your entry, e.g. GC 200/9.
Airline chapters
Many airlines have their own chapters in GIS which are not displayed in the
index. They use these to provide information about their services, procedures
and special promotions.
Note: Information is loaded directly into the system by the airline. Many
Airlines now direct you to their Web site, which is more up to date.
_______________________________________________________________________________________________
177
When to use
Display information to check on a specific airline procedure.
How to use
Take the following step to display the chapter for American Airlines. Enter:
GC EK
Screen response
Note: Individual page numbers may be selected in the usual way.
GIS Formats
GIS formats may be found in the Help pages (H/GIS). The following are
sample entries.
Format:
Explanation:
GG
Display index
GC 12
Display chapter number
GC 12/16
Display chapter and page
GC
Redisplay current chapter
GP
Redisplay current page
GC BA
Display airline chapter (BA)
GC 506/1
Display Electronic travel authority system. (ETAS)
_______________________________________________________________________________________________
178
Working with Timatic

Timatic is an information system that provides you with travel information
regarding visa, health, customs and currency requirements for countries
throughout the world.
The Timatic database is provided by an organisation based in the Netherlands.
It is a stand-alone function, and there a number of fill-in formats to help you
access up-to-date country-specific information.
Each fill-in format must be completed using either 3-letter city or airport codes
or 2-letter country codes to identify a country.
When to use
Display the list of Timatic fill-in formats to help you provide travel information for
your customer.
How to use
Take the following step to display the list of Timatic fill-in formats. Enter:
TI
Screen response:
Note: The system responds with a list of formats and subject items. Tab
to the appropriate item and enter to display the fill-in format screen.
_______________________________________________________________________________________________
179
Visa information
Many countries have visa requirements for entry, and these may vary
depending on whether travel is for business reasons or for tourism.
When to use
Display the Timatic fill-in format screen to provide visa information for your
customer.
How to use
Take the following steps to access visa information for your customer. He is a
national of the UK travelling to Brazil and Argentina, and will transit Spain enroute.
1. Display the fill-in format for visa information.
Enter: TIMV
Screen display:
Screen description:
Detail:
Explanation:
Nationality
Specify the nationality of the passenger.
Destination
Specify the destination countries.
Transit cities
Specify any transit cities (optional item).
Alien resident
Specify if passenger is an alien resident (optional

item).
Note: You may use 3-letter city codes or 2-letter country codes to identify
relevant countries in each item.
_______________________________________________________________________________________________
180
2. Complete the screen as follows and enter at the cursor:
Note: 3-letter city or airport codes or 2-letter country codes may be used to
identify a country.
Screen response:
Note: Scroll through the display to view all information.
Timatic scrolling
Scrolling entries in Timatic are unique. They are listed below:
Scrolling Format:
Explanation:
TIPN
Request next page (MD)
TIPB
Page back (MU)
TIPL
Request last page (MB)
TIPF
Request first page (MT)
TIPG
Redisplay current page
_______________________________________________________________________________________________
181
Health information
There are health recommendations for entry into many countries.
When to use
Display the Timatic fill-in format screen to provide health information for your
customer.
How to use
Take the following steps to access health information for your customer. He is
embarking from Paris, and travelling to India. He recently visited Accra in
Ghana.
1. Display the fill-in format for visa information.
Enter: TIMH
Screen display:
Screen description:
Detail:
Explanation:
Embarkation
city
Specify the country of embarkation.
Destination
Specify the destination countries.
Transit cities
Specify any transit cities (optional item).
Cities visited
Specify if the passenger has recently visited any

other countries (optional item).
_______________________________________________________________________________________________
182
2. Complete the screen as follows and enter at the cursor:
Screen response:
Screen response:
Important Note
Timatic text information
often refers you to other
areas of information, e.g.
TIRULES/R3 in the
display opposite.
In order to access that
information area, you
must insert a hyphen
after TI.
Enter: TIRULES/R3
Note: Timatic text information will often refer you to other areas of
information, e.g. TIRULES/R3 in the display above. You must insert a
hyphen after TI in order to access that information area. Enter:
TIRULES/R3
_______________________________________________________________________________________________
183
Country information
You may display a complete list of city codes for a specific country.
When to use
Display country information in Timatic to view a list of city codes.
How to use
Take the following step to display a list of city codes for Denmark (DK).
Enter: TIRCC/DK
Screen display:
Points to note:
Use the decode functionality in the Galileo system to identify individual

cities.
Not all cities are served by an airport.
Timatic Formats
Timatic formats may be found in the Help pages (H/TI- and H/TIM). The
following are sample entries.
Format:
Explanation:
TIHELP
Display Timatic help
TINEWS
Display Timatic news
TIMF
Display fill-in format for full text information
TIMA
Display fill-in format for visa and health information
_______________________________________________________________________________________________
184
Module Review
2. Your customer has specific dietary requirements, and asks you how airlines prepare kosher meals for
their passengers.
Which chapter and page number must you check in GIS? Write down your entry.
______________________________________________________________________
How are kosher meals prepared?
______________________________________________________________________
3. What chapter number should you use to find out more information about RoomMaster?
______________________________________________________________________
Within this chapter can you find out what type of rates use the code WKD?
______________________________________________________________________
4. Refer to the following Booking File.
Your customer is a national of South Africa. Does he require a visa to travel to Japan?
______________________________________________________________________
_______________________________________________________________________________________________
185
Mr Morgan asks if there any health recommendations for travel to Thailand and Nepal?
______________________________________________________________________
Mr Weaver is a citizen of the USA. Does he need a visa to travel to India, and are there any health
recommendations?
______________________________________________________________________
_______________________________________________________________________________________________
186
Notes
_______________________________________________________________________________________________
187
ELECTRONIC TRAVEL AUTHORITY SYSTEM (ETAS)
ETAS was introduced by the Australian Department of Immigration and Multicultural Affairs.
ETAS was introduced to remove as far as possible the need for a paper visa, and to speed up the
process of obtaining authority to enter Australia.
Guided step by step formats to request for Australia Visa through the system.
Step 1: TIETAQ <E>
- To enquire if passport carries an existing VISA.
Use tab key to fill in relevant fields.

If no existing VISA, go to step 2 for NEW Application.
Step 2: TIETAR <E> - New VISA application
See example below to fill up the application screen.

Hit ENTER next to V. See step 3.
_______________________________________________________________________________________________
188
Step 3:
Re-enter details for ETA Application screen on passport issue details.
Step 4:
Re-enter passport details to match the previous screen.
Once the ETAS have been approved with an Authorization number, print a copy for passenger to
clear immigrations.
_______________________________________________________________________________________________
189
VIEW PNR
View PNR is a sub-product of the Galileo Limited Access Drop Through functionality, and
allows you to view existing PNRs directly within the Airline environment using the Airline vendor
locator (VLOC)
View PNR is available on the Galileo system for all markets for the following airlines:
Malaysia Airlines (MH)

China Airlines (CI)
Eva Airways (BR)
Cathay Pacific (CX)
Singapore Airlines (SQ)
There are different rules for each airline. Please log on to ASK Travelport for details.
: You are not able to add new requests or make any amendments using this product. It is simply a
tool which enables you to view details of Galileo created PNRs to ensure that the Airline PNR and Galileo
Booking File are in synch.
You are able to view the following fields:
Itinerary
Name
Ticket Number
SSRs and OSIs, e.g. TKNE, SEAT, MEAL
Format to View PNR within the Malaysia Airlines (MH) system using the MH vendor locator (VLOC).
Format:
Step 1
@@MH/VIEWPNR <E>
Description:
Drop through into the MH system
Step 2
*RMUD3 <E>
Display the PNR using MHs VLOC
Step 3
Additional Information:
With Malaysian Airlines, some data included in the PNR can only be
displayed by using an additional entry.
The only permitted entries using View PNR in MH are:
PN
- Move down
PB
- Move back to top
RTN
- Display names in group booking
RTOSI - Display other service information
On other airlines in ViewPNR function, you may use the following:
MD
- Move down
MU
- Move up
Step 4
@@1G <E> or
I (ignore)<E>
To return to Galileo system
_______________________________________________________________________________________________
190
PRINTING
Format:
Description:
TKPDID <E>
Print long itinerary (Host print)
CTRL B <E>
Screen print
P-*R <E>
Print Retrieved Booking File
P-*ALL <E>
Print Retrieved Booking File and all contents in every banner in the BF
P-*H
Print Retrieved Booking File History of booking
Failed to print:
Step 1
Step 2 (check
HMLD <E>
See below response:
itinerary status. If
status is D- it is
Down))
Step 3
To bring status to up, format is :
HMOMD8FAC3-U <E>
ITN Itinerary ST Status

D Status of printer is DOWN
_______________________________________________________________________________________________
191
Appendix A: Answer Key

The following are sample answers to the exercises and Module Reviews contained in this course book.
Module 1: Getting Started

1.
.CDPPT
Papeete (French Polynesia)
2.
.CERIGA
RIX
.LDLV
Latvia
3.
.EDDH4
De Havilland DHC-8 Dash Series 400
4.
.LEINDONESIA
ID
5.
.AEETIHAD
EY
6.
.CDSCL
Santiago - Arturo Merino Benitez
7.
.CRJFK
45-60 minutes
8.
.CRORY
9 miles/14 kilometres south of Paris
9.
H/ENCODE
10.
C MAP/SPAIN-CCCC
Jerez de la Frontera (XRY) 25 miles

Sevilla (SVQ) 70 miles
_______________________________________________________________________________________________
192
Module 2: Itinerary Planning

Availability exercise
1.
APARFRA
2.
A1NOVBKKSIN.1200
3.
A1NOVLONSAO.D
4.
A2NOVSAOBEL.D
AN#1BEL.D
5.
A1NOVLONSYD QF
0625
TTL1
BKK Total journey time 21 hours 40

minutes
6.
2110
(or)
1110
2 days later
H/AVAI
Timetable exercise
1.
TTAKLHNL/NZ
Days 2 4 6 - Tues Thurs and Sat
2.
TT1NOVLONCCU
Daily flights
AI
3a.
TT25MAYLONMRU/MK
Days, 5, 6 and 7- Fri, Sat and Sun
3b.
TTR/BA
Days 1, 4 and 6 Mon, Thurs and

Sat
4.
TTLONALA
BD, BA (codeshare with BD) and

KC
Next day arrival
5.
H/TT
_______________________________________________________________________________________________
193
Module Review
1a.
A1FEBMNLHKG PR
N1Y1
1b.
A3FEBHKGBKK TG.1000 or AN#2BKK*TG.1000

N1Y1
1c.
HS sold seat inventory adjusted
2a.
A1FEBHKGSFO UA
N1Y1
AR#14 UA
N1Y1
2b.
TTB1
.ED744
2c.
the next day
3a.
A1FEBLONBGI VS.D
Boeing 747-400
N2Y1
3b.
3c.
A5FEBBGILAX AA.MIA (or) AN#4LAX.MIA*AA

N2Y1Y2 (or) N2Y1*
3d.
A7FEBLAXLON UA (or)
AN#2LON*UA
N2Y1
3e.
All carriers
_______________________________________________________________________________________________
194
Module 7: Managing Booking Files in Queue

Module Review
1.
QCA
2.
Q/66
3.
QEB/40
4.
Seating replies
5.
Confirming from waitlist
Advise your customer

@2HK (or) @ALL
Received from and end transaction
6.
S.S1@ HK (or) @ALL

Received from and end
transaction
_______________________________________________________________________________________________
195
Module 8: Dividing and Repeating Booking Files and History

Module Review
2.
XS - Cancelled segment
AG - Added SSR
DN - Divided name
XG - Deleted or cancelled SSR
AW - Added written address field or sub-field
AVL - Added vendor locator
SC - Segment status change
XP - Changed or deleted phone item
FP - Changed or deleted form of payment
AO - Added OSI
_______________________________________________________________________________________________
196
Module 9: Galileo Information System and Timatic

Module Review
1.
2.
GC 200/9
GP 9/KSML
All food prepared and served according to

Jewish dietary laws.
GC 11
GP*21 (Rate Categories)

Weekend Rates
3.
TIMV
Passport and visa required
4.
TIMH
Malaria prophylaxis recommended
5.
TIMA
Passport and visa required
(or)
Malaria prophylaxis recommended
TIMV and TIMV
_______________________________________________________________________________________________
197
Notes
_______________________________________________________________________________________________
198
~~ ** ~~ BEST PRACTICE ~~ ** ~~
Carrier specific display
Both carrier specific display and last seat availability displays are important in the case of AVS (Availability
Status).
Many carriers only guarantee seat that are sold from a numeric display. Hence, it is a good practice to
change an Alpha availability display to a Numeric display whenever possible. Always use carrier specific
display for last seat availability of the particular carrier.
Entry :
Or :
A10FEBKULSIN Follow : A*MH

A10FEBKULSIN*MH <E>
Booking confirmation
If booking is confirmed from availability, you will see O and the asterisk (*) = O* upon ER and IR.
Segment 1 MH17M07DEC AMSKUL HK1 1200 #0645 O - is without asterisk. Please do not commit seat
to passenger. Do the following:(1) Emulate into MH to view below booking and check if below flight appear
(2) Contact Helpdesk to assist in synchronization
(3) Do not to attempt to issue any ticket
_______________________________________________________________________________________________
199
Name Field
Ensure passengers' names are entered correctly as shown on travel documents like passports. .
Entry :
N.CHAN/CHEEKEONGMR <E>
or if with PTC
Entry :
Entry :
Entry:
N.LO/JUYEWMR*P-SRC
N.3TAN/SIEWLINGMRS/SIEWBEEMS/SIEWSIEWMDM <E>
N.LEONG/WEENEEMISS*P-C07 <E> Format for child name
Child name must be followed with --> SI.P2/CHLD*18MAR04
SI field for Child is mandatory in order to generate the child age information to the airlines,
An infant in the Booking File is identified by entering N.I/ before the surname.
Entry : N.I/GALILEOJONES/ALANMSTR*10JAN07 <E>
Note :
An infant cannot be the only passenger in a Booking File.
An infant may not be the first name in the Booking File. It should follow the associated adult name
item.
There may not be more infants than adults (i.e. a Booking File with 2 adults can only have a
maximum of 2 infants)
A seat is not reserved in the itinerary.
Name Change
It is highly recommended that agents confirm specific handling procedures of individual airlines before
proceeding to name change. Some airlines totally prohibit name amendment in all GDS.
Approval and authorization must be obtained from the related carrier for name chane. Do not attempt to
amend name after end transaction.
Contact the airline for approval and thereafter call Helpdesk for name change.
Open-dated segments
For a complete open-dated itinerary, it should have at least one open segment with date. For general
fare quoting purposes, the date may be omitted but if an approximate date and carrier is used a more
accurate fare quote would be obtained.
Entry : 0SQOPENY10SEPSINSYDNO1 <E>
_______________________________________________________________________________________________
200
Special Services Requirement (SSR)

Request special services like dietary requirements 24 - 48 hours prior flight departure. In case of same
day departure, agents should contact carriers directly for any special services requests.
Entry : SI.P2S2/VGML <E>
Note :
Re-send SSR message if name field / itinerary have been changed.
Always re-issue ticket once name field or the itineraries have been changed after booking is ticketed.
Make Modifications to Booking File

Always ensure airline acknowledgement is received before making modifications (including updates or
cancel on segments and ticket numbers) on booking file.
Entry : *VL <E>
(display vendor locators)
Note :
Airlines with Secured Sell and Super Guaranteed level of sell agreements will return a record locator
upon completion of the booking file.
Contact local helpdesk if there is a significant delay in the return of a locator i.e. more than half day.
If booking file is being modified / updated directly by airline in their system, no more updates will be
shown on the PNR. Agent should contact airline for further updates thereafter.
Perform both cancel and re-book

First, cancel the required segment and end transaction. Then, agent can go ahead to rebook a new
segment.
Entry : X1 <E> (cancel segment 1)
E OR ER
0JL736Y20OCTHKGNRTNN1 <E> OR 01Y1 <E>
Duplicate Booking For the same passenger

Avoid duplicate segments / bookings for the same passenger at all times. This may cause airlines
cancel your bookings anytime.
Re-book in DEAD Booking File

Always create new booking file for new segments when there are no more 'live' segments in existing
ones. This will avoid message confusions or delay processing of booking files for airlines
Cancel and Rebook due ticketing deadline

Cancelling and rebooking segments to secure new ticketing deadline is not advisable. Certain carrier
has set a local practice / limitation to track this modification that will result in booking being HX or non
synchronization.
_______________________________________________________________________________________________
201
Handle segments with HX/UN/NO/UC status

Timely remove of segments with HX / UN / NO / UC segments. This will avoid subsequent charge from
airlines and confusions for your clients.
Entry : @1XK <E> or @1-4XK <E>
~~ ** ~~ E N D ~~ ** ~~
_______________________________________________________________________________________________
202

Travelport Resv Manual

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Travelport Resv Manual

Uploaded by

Copyright:

Available Formats

Galileo for Travel

OBJECTIVES OF THE COURSE

Sign on and off the Galileo system

Access into Galileo Information System (GIS)

Encode/Decode Airlines, Cities, Aircraft Types and Countries

Request Air Availability

Dividing Booking File

Creating Booking File containing mandatory fields - P.R.I.N.T

Check for Minimum Connecting Time

Request special services/meals and seating from airlines

Sell aircraft seats and identify sell agreements

Print itineraries and Booking File information

Action Advice codes

Retrieve Current and Past Date Booking Files

Retrieve and update Queues

How to avoid making common errors

Pawword and Keyword Guide ............................................................................................................................... 11

Module 2: Itinerary Planning ......................................................................................................................................... 35

Module 3: Building a Booking File ............................................................................................................................... 64

Deleting the Received From Field ............................................................................................................................................. 75

Module 4: Optional Booking File Fields ....................................................................................................................... 91

Module 5: Working with Itineraries............................................................................................................................. 102

Module 6: Passenger Servicing .................................................................................................................................. 114

Seat Characteristics ................................................................................................................................................................ 133

Module 7: Managing Booking Files in Queue ............................................................................................................. 142

Module 9: Galileo Information System and Timatic .................................................................................................. 176

Appendix A: Answer Key ............................................................................................................................................ 193

Getting Started....................................................................................................................................................... 193

Best Practices ....................................................................................................................................................................... 200

Module 1: Getting Started

Launching Galileo Desktop and Signing on to the Galileo System

Key in your password (Minimum 7 and maximum 10 characters Alpha n Numeric)

You can now continue to work within Galileo as normal.

1. Enter sign-on and password provided by your instructor.

Sign-on to 5 work areas completed and todays

Time and date of last sign on and identity of work

Front page news which varies day by day

Password and Key word guide

New passwords must be between 7 and 10 characters in length

FRONT PAGE BULLETIN

Read front page bulletin to stay abreast of what is current happening

Curser will auto blinks besides

Unlocking your sign-on

Once you have completed the information and it has been

You will now be signed back in to the Galileo system.

Signing off from the Galileo System

Moving between Work Areas

Working with Encode/Decode

Cities and Airports

M indicates the city has multiple travel ports

A indicates an airport location

ISO country code

Equipment (Aircraft types)

2-character airline code

3-character airline code (for future use)

3-digit documentation code

Indicates the carrier is a member of AIRINC

G indicates the carrier is a Galileo participant

S indicates the carrier is a scheduled passenger airline

To display a list of regions within Australia, enter:

The city record contains information on the:

Sample Encode/ Decode Formats

City record for SIN (Singapore)

Lands - countries (H/AIRR)