University of Medical Sciences & Technology

Faculty of Administrative & Financial Sciences

Batch 3 Semester 5
Course Title: Operations Management
Course Description:
Operations management is concerned with the creation and distribution of products
and /or services so as to satisfy customers. Clearly, this is the key for the existence of
any organization.
Operations management is the management of business processes to provide the right
products of the right quality and at the right time at the right cost to the right
customers. Intense global competition has made companies to realize operations
management as one of the sources for achieving competitive advantage. This course
has been designed considering these points in mind. The course provides a general
introduction and frameworks, to manage manufacturing and service operations
efficiently and effectively.
Course Objectives:
To describe how the operations functions can be used to create a strategic
competitive advantage for an organization.
To discuss the importance of quality management and the impact of ISO
standards.
To provide insight into some of the key decisions and techniques used in
providing goods and services.
Course Outlines:
1- Introduction to Operations Management : Defining operations management.
Understanding the systems Approach to operations.
The organization as part of the Economic & government systems.
Operations as part of the organization.
Operations as a series of related subsystems.
2- Gaining Competitive Advantage through operations : Achieving competitive advantage.
Customer requirements.
Competitive capability.
Designing business processes that build competitive capabilities.
The role of computer and information technology in operations.
The role of computer and information technology in manufacturing and
service organizations.
3- Strategic Capacity Management
The concept and the Management of Capacity .
The economies of scale.
The differences in planning Capacity
4- Process analysis
Three basic types of processes

The constraints of processes

Make to stock versus make to order.
Defining and measuring capacity
Process selection and facility layout
The strategic importance of process selection.
Compare the basic processing types.
Redesign of layout.
Line balancing.
Sales and operations planning
pescri be sales and operations planning .
the contents of an aggregate plan
Aggregate planning strategic
Inventory Management.
The three purposes of Reaping invent toy.
Descry be mat the economic order quantity is.
Discuss thy inventory turns is directly related to order quantity and safety
stack.

Course Assessment:
Mid semester Examination
30%
Continuous Assessment
20%
Final Examination
50%
Total
100%
References:
1-Mark A. Vonderembse and Gregory P.White (1996): Operations Management:
concepts, Methods and strategies, 3rd Edition, West publishing company
2-William J. Stevenson (1990): Production / Operation management, 3rd
Edition, IRWIN
3- JIT Bannered (1999): Operations Management and Control,
Fist Editions , Wheeler publishing.