Oi User Manual En-1

SOFTWARE OPERATING GUIDE
IWD_HELP
Sup - RIM_USER_GUIDE_060616
Issue date June 2016
EN
Contents
1 Home page
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upper menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FLAG" link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"COMPANY" link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"INFORMATION" link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"F.A.Q. - CONTACT US" link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"STANDARD NAVIGATION" Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"CONTRACTUAL CONDITIONS" link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"TECHNICAL SUPPORT CATALOGUE" link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"REGISTERED" link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"LOGIN" link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lower menu (buttons) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"HOME" button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"INFORMATION" button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FIND DEALER WORKSHOP" button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
"F.A.Q. - CONTACT US" button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1-1
1-1
1-2
1-2
1-2
1-3
1-3
1-3
1-4
1-4
1-4
1-4
1-4
1-5
1-5
2 Home Page Functions

F.A.Q. - Contact us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching through the navigation structure;. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching F.A.Q. through the key word . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Registered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering personal data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering invoicing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering the Captcha code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Account activation with confirmation code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Password retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NetID retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-1
2-1
2-2
2-3
2-3
2-3
2-4
2-4
2-5
2-5
2-5
2-6
3 User menu functions

Information on credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of active subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Purchase online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personal Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Services purchased . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1
3-1
3-2
3-3
3-3
3-4
3-5
Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Repair Manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Use and Maintenance manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
All published documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Parts Catalogue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Body Builders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Webacademy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Repair Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Download area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Technical support catalogue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
4 Portal procedures
Purchase online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Selecting the documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Order Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Order payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Search method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Search by VIN/Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Search by model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Search LUM by VIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Product characteristics.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Detailed search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
DTC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Teleservices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Repair manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Power Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Use and Maintenance manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Services purchased . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Activation of the subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
License EASY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Your orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Document consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Viewing the document "Online". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
1 - Home page
1 - Home page
General Information
To access the portal, open your browser and enter the link https://iwd.iveco.com: the portal home page will open ( 1)
1IMAGE
The page has two menus:

the upper menu;
the lower menu (buttons).
Upper menu
Going from left to right you'll find the links (buttons) which allow you to explore the technical documentation portal
FLAG" link
2IMAGE
By clicking on the flag, you can view a list of available

languages. If the language automatically detected by
the browser is not the language you want, use the
sliding bar to choose your language and click to select
it.
IMAGE4
1-1
1 - Home page
"COMPANY" link
2IMAGE
After clicking on COMPANY the home page of the

Iveco portal will open.
IMAGE6
"INFORMATION" link
2IMAGE
By clicking on INFORMATION you will be able to see

some general information on the portal, download the
"User Manual" and download the list of vehicles with
type approval.
IMAGE8
IMAGE9
"F.A.Q. - CONTACT US" link
2IMAGE
By clicking on F.A.Q. CONTACT US you will be able to

see the most frequently asked questions and answers
regarding the portal (divided by type of user) and
request further information using the "Contact Us"
form.
3IMAGE
1-2
1 - Home page
"STANDARD NAVIGATION" Link
2IMAGE
10
By clicking on STANDARD NAVIGATION you

can access the portal navigation access page in
accordance with European regulations regarding RMI.
IMAGE13
11
"CONTRACTUAL CONDITIONS" link
2IMAGE
12
By clicking on CONTRACTUAL CONDITIONS you will

be able to see the general contractual conditions.
IMAGE15
13
"TECHNICAL SUPPORT CATALOGUE" link
2IMAGE
14
5IMAGE
15
By clicking on Technical Support Catalogue you will access a menu (red rectangle) listing the technical support
services provided. Click on one of the available links to read the description (green rectangle) of the selected
support service.
1-3
1 - Home page
"REGISTERED" link
2IMAGE
16
By clicking on REGISTERED you will see the

regulatory provisions on privacy: to proceed with
registration you must read the information and then
click Accept to continue to the registration form.
IMAGE18A
17
"LOGIN" link
2IMAGE
18
By clicking on LOGIN you will access the portal's

authentication page. Enter the NetID and Password to
access the area reserved for registered users.
IMAGE19
19
Lower menu (buttons)

"HOME" button
Allows you to return to the Home Page while navigating the portal.
"INFORMATION" button
Similar to "INFORMATION" link
1-4
1 - Home page
FIND DEALER WORKSHOP" button

This link allows you to access the dealer search function. There are two ways to
search:
address;
by company name.
To view the results click on the Search button that
corresponds to the type of search you prefer.
IMAGE23
"F.A.Q. - CONTACT US" button

Similar to "F.A.Q. - CONTACT US" link.
1-5
1 - Home page
1-6
2 - Home Page Functions

F.A.Q. - Contact us
The F.A.Q.- Contact Us function allows the user to find a solution to the most common problems. The logged in user
can use this function in one of two ways:
searching through the navigation structure;
searching through the key word.
Searching through the navigation structure;

The structure of the F.A.Q. - Contact Us
section consists of chapters, sub chapters
and questions. After having clicked on
the F.A.Q. - Contact Us link, the list of the
chapters will appear ( 1).
6IMAGE
When the user clicks on the title of a chapter

(1) the list of the sub chapters appears.
When the user clicks on a sub chapter (2)
the questions it contains appear. When
the user clicks on the relevant question (3)
again, the corresponding answer appears.
By clicking on Yes/No (in red) the user can
choose if the answer solved the issue or not:
by clicking on "NO" button, support request
form will appear. When compiled, support
request will be submitted. ( 2).
7IMAGE
2-1
Searching F.A.Q. through the key word

After having clicked on the F.A.Q. - Contact
Uslink, the search bar will appear ( 3 ): when
the user enters a key word the number of
times it appears in the F.A.Q.will be displayed
8IMAGE
By clicking on the arrow at the side of the

search bar (in red) the user can see each
time the key word (highlighted in yellow) is
used. By clicking on Yes/No (in blue) the user
can then give can give a mark on how useful
the solution is ( 4).
IMAGE28
2-2
Registered
ATTENTION: it is not necessary to register again if you already have an account (purchases will be lost, etc.) but
you can use the password and NetID recovery tools [1-1 and 1-1].
Entering personal data

After clicking on REGISTERED in the Home Page [1-1 ] and reading and accepting the privacy information, you can
enter your personal data, which will be registered on the portal. A window will appear ( 1) containing all the items that
must be entered: the (*) symbol means the field is mandatory. After entering your data, click on Continue.
N.B.
Password:
minimum length is 8 characters. It must contain at least
1 CAPITAL LETTER, 1 lower case letter, 1 number and
at least one of these special characters "@#$%^&+=".
Email:
carefully enter your email address; if it is incorrect, you
won't be able to complete the registration process
IMAGE30A
Entering invoicing data

In the next window, which is similar to the previous one, you will have to enter your Invoicing data. You can choose
from the two options on the upper left-hand side of the window ( 2):
"The invoicing data are different to the registration data"
1. Complete all the fields of the form;
2. Click on Register.
"The invoicing data are the same as the registration data "
1. Click on Register.
IMAGE31A
The Back button allows you to go back to the previous page.
2-3
Entering the Captcha code

To complete the process of entering registration data, on the next page you will be
given a Captcha code: enter the code displayed in the image in the text box ( 3)
and click on Send.
If you cannot understand the code, you can change it by clicking on the arrows to the
right of the Captcha code image.
IMAGE32A
Entry of personal data is finished when you see the following confirmation message: "User successfully registered,
check your e-mail to activate your account." ( 4).
IMAGE33A
Account activation with confirmation code

To complete registration, you need to check your email inbox and open the message sent by the system containing
the link to activate your account ( 5). Click on the Link to complete registration.
IMAGE34A
NOTE: If the message does not arrive within thirty minutes, it may have been identified as SPAM. In this case, check
your e-mail or webmail spam folder to make sure it is not there.
If the system returns the message "Verification code confirmed, your account is now active. Login to start work." ( 6)
registration is complete.
IMAGE35A
You can now SIGN-IN from the website https://techinformation.iveco.com.
2-4
Login
It is only possible to access the functions in the reserved area if you are registered to the portal.
ATTENTION: if you already have an account but have forgotten your NetID and PASSWORD you can use the relative
recovery tools. Contact IVECO to obtain access credentials if you have not yet received them.
Entering credentials
After clicking on LOGIN on the Home Page, it is necessary to enter your credentials:
NetID the space in which to enter your NetID.
Password the space in which to enter your password.
Remember me when this is selected the credentials are memorised in the browser.
LOGIN after entering your login credentials, click to access the portal.
CLEAR clicking this button will bring you back to the Home Page of the Iveco portal.
Password retrieval
Click on the connection Forgot your password? (in red)
to retrieve your password ( 1).
IMAGE29
1. NetID entry
Enter the NetId you used to register ( 2)
IMAGE30
The system sent a message to the registered email address ( 3) with the procedure for resetting your password.
You can choose one of two procedures:
1. Click here: a new web page will open where you will have to click on Send to confirm.
2. Clicking here: a new web page will open ( 4) where you will manually enter the confirmation code you
received in the e-mail (underlined in 3) in the text box Confirm reset code and then click on Send.
NOTE: If the message does not arrive within thirty minutes, it may have been identified as SPAM. In this case,
check your e-mail or webmail spam folder to make sure it is not there.
ATTENTION: It is recommended that you use the first link (Step 1): if the system does not automatically set the
confirmation code, enter it manually (Step 2).
2. Password retrieval e-mail
2-5
IMAGE31
IMAGE32
3. Confirmation code request
4. New password request

Once the confirmation code has been entered you will be asked to enter the new password ( 5) Confirm by
clicking on Send
N.B.
minimum length 8 characters
must contain at least
1 CAPITAL LETTER
1 lower case letter
1 number
1 of these special characters "@#$%^&+="
IMAGE33
NetID retrieval
Click on the connection Forgot your userID? (in green)
to retrieve your userID ( 6).
IMAGE29
1. Entering e-mail
2-6
To retrieve your NetID enter the Captcha code and

then the email address associated with the account (
7).
IMAGE34
The system sent a message to the registered email address ( 8) with the procedure for retrieving your NetID.
You can choose one of two procedures:
1. Click here: a new web page will open where you will have to click on Send to confirm.
2. Clicking here: a new web page will open ( 9) where you will manually enter the confirmation code you
received in the e-mail (underlined in 8) in the text box Confirm reset code and then click on Send.
NOTE: If the message does not arrive within thirty minutes, it may have been identified as SPAM. In this case,
check your e-mail or webmail spam folder to make sure it is not there.
ATTENTION: It is recommended that you use the first link (Step 1): if the system does not automatically set the
confirmation code, enter it manually (Step 2).
2. NetID retrieval e-mail
IMAGE35
IMAGE36
3. Confirmation code request
4. Returning NetID
Once the confirmation code has been entered, the portal will show the NetID associated with the email address (
10).
2-7
IMAGE37
2-8
10
3 - User menu functions

Information on credentials
After login, a page reserved for users will be opened, which will show the menu with links to the permitted operations
( 1).
9IMAGE
Summary of active subscriptions

Above the information regarding credentials, it is possible to view the Summary of active subscriptions by clicking on
the vertical link ( 1): the list of active subscriptions will open.
10IMAGE
3-1
Purchase online
IMAGE47A
IMAGE48A
After clicking on Purchase online a window opens ( 2) which allows you to proceed with the purchase of available
subscriptions (red triangle); a list will also be displayed, containing the selected documents ready to be paid for (blue
rectangle). Consult 1-1 of the manual for further information on the Purchase procedure [1-1].
3-2
Search
11IMAGE
IMAGE41
Clicking on Search will be opened a window with the various search possibilities for information on the vehicle or
the printed number of the required repair manual ( 2).
There are five search methods:
VIN/Chassis;
Model
Search LUM by VIN
Product characteristics.
Personal Area
12IMAGE
15IMAGE
14IMAGE
After clicking on Personal Area the user registry card opens ( 3): it will be possible to modify your password or e-mail
address.
3-3
NOTE: The password must have a minimum length of 8 characters. It must contain at least 1 CAPITAL LETTER, 1
lower case letter, 1 number and at least one of these special characters "@#$%^&+=".
The other fields will be read-only. Changes to the password field will be effective immediately: the next time you log
in you will have to enter the new password.
Support Requests
After clicking on Support requests the user can view the log of all the support
requests submitted ( 2). The support requests can be filtered on the basis of
different parameters:
open
closed
solved
managed
RMI_12
all
By selecting a record and then clicking on Request details the details of the
individual request are shown. It is also possible to view the support requests in
chronological or alphabetical order or based n the Ticket ID number. Finally, it is
possible to select the fields to be viewed by selecting or deselecting them from
the drop-down menu.
IMAGE45
The ticket has been solved/closed, is being managed or rejected and has an answer.
The ticket has been rejected or not managed and does not have an answer.
The ticket is being managed but requires a response from the user.
3-4
Services purchased
17IMAGE
18IMAGE
After clicking on Purchased Services the window ( 2 - Purchased Services) opens showing the list of available
services:
Subscriptions
Activity
EASY licence
Your orders
From here you can see the status of each service and procedure with the activations. Consult 1-1 of the manual for
further information on purchased subscriptions [1-1].
Technical Information
RMI_12
19IMAGE
ATTENTION: The menu (1) may change depending on the subscriptions purchased
After clicking on Catalogue you will see a sub menu ( 2) with the list of available consultation services, such as:
Repair Manuals
Maintenance
Use and Maintenance manual
Repair Times
All published documents
Special Tools
Parts Catalogue
Accessories
Webacademy
Body Builders
3-5
Repair Manuals
REPAIRMANUALN
Clicking on Repair Manuals will open a window with the possibility of consulting the catalogue. Once the Brand, Type,
Product and Range have all been selected, the user can access the available documents.
See paragraph of [1-1] of the manual for document viewing methods.
USEANDMAINTENANCEN
Clicking on Use and Maintenance manual will open a window with the possibility of consulting the catalogue. After
selecting the Brand, Type, Product and Range ( 4), the list of documents found will be shown.
Identifies documents that can be consulted.
3-6
All published documents
ALLPUBLISHEDN
After clicking on All published documents the user can see all the documents published on the portal ( 5).
The results can be filtered by clicking on:
TECHNICAL DOC.;
LUM.
The user can then:
select the fields to be viewed by selecting them from the drop-down menu (type, title, year, language) (A) ;
select how many documents to view per page and move between the various pages (B) .
Service Information
19IMAGE
IMAGE66
By clicking on Service Information , the user can access eTIM: the new application for technical documentation ( 7).
3-7
Parts Catalogue
IMAGE123
19IMAGE
After clicking on Parts Catalogue a browser will open with the connection to POWER, the IVECO network parts catalogue ( 9). You will be able to search for the necessary components without having to enter your access credentials.
The service is only available through the purchase of a subscription.
Body Builders
IMAGE69
19IMAGE
11
10
By clicking on Body Builders, the user can access the portal for body builders ( 11).
Webacademy
NEW_ACADEMY
19IMAGE
13
12
After clicking on Webacademy a new page opens up in the browser with the link to the unetversity portal ( 13). You
will be able to consult the contents of the portal when you enter your access credentials.
3-8
Maintenance
IMAGE72
19IMAGE
15
14
After having clicked on Iveco Maintenance, the user can download the maintenance plans in pdf through the different
search modes: search by V.I.N., search by chassis, search by model, search by P.I.C. ( 15).
Repair Times
19IMAGE
IMAGE73
16
17
After having clicked on Repair Time Schedule, a new page opens in the browser with the connection to SRT Web (
17). The service is only available through the purchase of a subscription.
NOTE: more detailed instructions on eTIM operation can be found in the Driving section in the navigation bar on
the right.
Special Tools
19IMAGE
18
IMAGE74
3-9
19
After clicking on Special Tools a new page will open up in the browser with the link to IVECO Special Tools ( 19). You
will be able to search using the special fields to find the tools necessary for the desired repair procedure. The service
is only available through the purchase of a subscription.
Accessories
By clicking on Accessories it will be possible to view a general list of accessories, i.e. not related to an individual
component, of all the manufacturers authorized to produce accessories for Iveco.
Download area
22IMAGE
IMAGE82A
After clicking on Download Area, a page will open with the following link ( 2):
Download Micro EASY: after clicking on this, you will be sent an e-mail with your user license;
Micro Easy Help IT-EN-ES-FR-DE: after clicking on this, a single .zip file containing the specified languages will be
downloaded.
If you click on the first link more times than allowed, you will see the following error message:
Information
Consult the manual at the paragraph described previously [1-1].
Technical support catalogue

Consult the manual at the paragraph described previously [1-1].
3-10
4 - Portal procedures
Purchase online
IMAGE47A
IMAGE48A
ATTENTION: The shopping cart may contain documents that were chosen previously without having completed the purchasing process.
After clicking on Purchase online a window opens ( 2) which allows you to proceed with the purchase of available
subscriptions (red triangle); a list will also be displayed, containing the selected documents ready to be paid for (blue
rectangle).
Selecting the documents

To choose the components you want, follow these steps ( 3):
1. click on the icon
to choose one or more subscriptions.
2. check the list of documents present in the shopping cart.

3. click on continue to proceed with order confirmation.
to remove a subscription from the shopping cart and cancel the purchase click on the icon
to remove all the contents from the cart click on Empty shopping cart.
IMAGE86A
Order Confirmation
The final step consists of accepting the contractual conditions and confirming ( 4):
1. check the "Purchase summary" where the documents being purchased are listed.
4-1
2. check the square called "Summary" listing all the documents for which there is already an active subscription. If
the list is empty (such as in this case) there are no already active subscriptions.
3. check the little square to accept the contractual conditions.
4. Click on Order Confirmation.
IMAGE87A
Order payment
Once the order is confirmed a window will open ( 5) requesting the details needed to complete the payment. Fill them
in and click on Continue to complete the purchase.
Once finished, a payment confirmation page will appear with a link: click on the link to return to the documentation
portal.
IMAGE88A
4-2
Search method
Clicking on Search will open a window with the available search options. There
are five methods:
VIN/Chassis;
Model
LUM by VIN;
11IMAGE
Search by VIN/Chassis
IMAGE87
1. Enter the Captcha code in the text box on the right ( 2).
2. Enter the entire vehicle VIN code or Chassis.
3. Click on Search.
If the search result is successful, a screen will appear ( 3) in which to enter:
details on the vehicle for which the VIN has been entered;
vehicle configuration (hidden initially): to view the configuration click on the link (see the cursor in ( 3);
any recall campaigns for the searched vehicle.
Once you have performed the search, decide whether to confirm the identified vehicle or to repeat the procedure:
Change model: to enter a new VIN.;
Confirm model: to continue the search.
Once you have confirmed the model, it will be possible to refine your search ( 4).
4-3
IMAGE91
IMAGE88
Search by model
RMI_SEARCH_MODEL
2. Click on the triangle with the point downward on the line for Model (see the cursor).
3. Enter the vehicle model
4. Click on Search.
As an example we will use the following Model: 35C21.
If the search result is successful, a screen will appear ( 6) with the models found: confirm by clicking on the desired
model to continue.
4-4
IMAGE90
IMAGE91
By checking the results ( 7) you can decide whether to click on:

Change model: to enter a new VIN.;
Confirm model: to continue the search.
Once you have confirmed the model, it will be possible to refine your search ( 8).
IMAGE92
4-5
Search LUM by VIN
IMAGE93
2. Enter the entire vehicle VIN code.
3. Click on Search.
IMAGE94
10
To view the LUM for the searched vehicle, click on the icon
( 10).
IMAGE96
11
1. Enter the Captcha code in the text box on the right ( 11);
2. From the drop-down menu select: Brand, Type, Product, Range and click on Search.
4-6
3. On the screen which appears ( 12), click on the required Model.
IMAGE97
12
After confirming the model ( 13), it will be possible to access the detailed search ( 14).
IMAGE98
13
23IMAGE
14
Detailed search
This second step allows you to refine your search based on the following categories:
Configuration
Recall campaigns
Refine your search
Components;
Maintenance;
Symptom;
DTC.
Access to information acquired
4-7
Repair manual;
Service information;
Power Parts;
ATTENTION: The search by Model will provide a lower degree of detail in that it cannot identify the vehicle uniquely,
but identifies a group of the same family.
EXAMPLE: recall campaigns will not be available because it is information on a specific vehicle that is searchable
by VIN.
the search result addressed in the previous points will give the following result ( 1).
23IMAGE
Configuration
If the user has searched for a vehicle using the VIN code, the "configuration" section will appear containing a physical
and mechanical description of the searched vehicle ( 2).
IMAGE100IWD
Components
Allows you to search for a specific component by selecting the type of product, its group and the component itself.
After clicking on the link:
you will see the window ( 3) in which there will be a list of all the types of documents present in the system:
Repair procedures
allows you to view the repair shop procedures found.
Wiring diagrams
4-8
the button enables you to view the electric diagrams found for the searched component.
Other Repair and Maintenance Information
allows you to view the general repair information for the searched component.
Repair Times
allows you to access the application to view repair times.
Special Tools
allows you to access the application to have the information on tools necessary for repairs.
Parts Catalogue
provides access to the "Power" application. If there are several active subscriptions for access to information on
parts, you may select the one with which you want to check the information; after choosing the subscription it will
be possible to view the information.
Service Information
allows access to service information.
By "checking" the boxes you will be able to add or remove filters to your search.
Afterwards you have to continue choosing from the list ( 3):
Products -> Groups -> Components
IMAGE105
After selecting the component the following results will appear ( 4):
4-9
image106_new
4-10
1. Repair procedures
The number in brackets (4) ( 4) represents the number of times a component was found in the documents.
Clicking on the link leads to the identification of the reference manual ( 5).
IMAGE107
NOTE: The results list is in a different format depending on whether the document is in the IWD integrated viewer
(Legacy mode) or on eTIM.
2. Legacy Viewer
By expanding the search clicking on
it is possible to view the details of each time it occurred ( 6).
IMAGE109
You can now choose between:

Continue: clicking the link will bring up the list of documents found in all the available languages ( 7). If you
have active subscriptions, you can proceed with the consultation.
Identifies documents that can be consulted (corresponding to the languages selected when the
subscription was activated).
Identifies documents that CANNOT be consulted because they are not covered by subscriptions,
therefore they cannot be purchased.
Language selection: this field allows you to choose a different language.
Change Language: clicking the link will bring up the list of documents available in the selected language.
If documentation is not available in your navigation language, the default language will be set to English or, if the
documents are not on the system, a message will be displayed telling you there is no information.
4-11
RECOVERED_DOCUMENTS_LEGACY
By clicking on the booklet icon ( 7 - List of occurrences), the information will appear on the IWD integrated viewer.
3. eTIM Viewer
By expanding the search clicking on
details ).
it is possible to view the details of each time it occurred ( 8 - Occurrence
IMAGE112
You can now choose between:

Continue: clicking the link will bring up the list of documents found in all the available languages ( 9 - List of
occurrences).
If you have active subscriptions, you can proceed with the consultation.
Identifies documents that can be consulted (corresponding to the languages selected when the
subscription was activated).
Identifies documents that CANNOT be consulted because they are not covered by subscriptions,
therefore they cannot be purchased.
RECOVERED_DOCUMENTS
By clicking on the symbol indicated ( 9 - List of occurrences ), the eTIM viewer will open showing the required information.
the right.
4-12
4. Wiring diagrams
The wiring diagrams are included under the code "99 - WIRING DIAGRAMS" ( 10 -Product, group, component
search path). The search can be refined by group and by component.
IMAGE114
10
The number in brackets (4) ( 11) represents the number of times a component was found in the documents. Clicking on the link leads to the identification of the reference manual ( 12).
By expanding the search and clicking on
IMAGE115
11
IMAGE116
12
, it is possible to view the details of each time it occurred ( 12).
IMAGE117
13
You can choose between:

Continue: clicking the link will bring up the list of documents found in all the available languages ( 14). If you have
active subscriptions, you can proceed with the consultation.
4-13
Identifies documents that can be consulted (corresponding to the languages selected when the subscription
was activated).
Identifies documents that CANNOT be consulted because they are not covered by susbscriptions,
therefore they cannot be purchased
Language selection ( 13 - Occurrence details ): this field allows you to choose a different language.
Change Language: clicking the link will bring up the list of documents available in the selected language.
If documentation is not available in your navigation language, the default language will be set to English or, if the
documents are not on the system, a message will be displayed telling you there is no information.
IMAGE118
14
By clicking on the booklet icon( 14 - List of occurrences ), the information will appear on the IWD integrated viewer.
5.
Other Repair and Maintenance Information
The number in brackets (27) ( 4) represents the number of times a component was found in the documents.
Clicking on the link leads to the identification of the reference manual ( 5). Consultation is similar to the paragraph
Repair procedures [ref.0].
6.
Repair Times
The number in brackets (14) ( 4) represents the number of times a component was found: by clicking on the link,
the list will appear ( 15).
IMAGE119
15
After clicking Continue, the Repair Time page will open containing the list of repair procedures with the W.U.
"Working Unit" ( 16).
4-14
IMAGE120
16
NOTE: more detailed instructions on eTIM operation can be found in the Driving" section in the navigation bar
on the right.
7.
Special Tools
The number in brackets (38) ( 4) represents the number of tools involved in the selected procedure (in this case
removal/refitting of engine). By clicking on the link, the list will appear ( 17).
IMAGE121
17
By selecting Purchase online: when you click on the link, a list of the subscriptions which can be purchased
appears allowing you to view the catalogue of the tools found.
4-15
IMAGE122
8.
18
Spare parts are present
The system notifies you that it has found spare parts.

Clicking Continue: when you click the link you will be able to see the Power, ( 19) portal (spare parts catalogue)
where you will be able to proceed with identifying the vehicle and search for the spare parts needed.
IMAGE123
4-16
19
9.
Service Information
If present, the system will let you know by indicating the number of occurrences between parentheses. Clicking
Continue: when you click the link you will see the list of available Service Information ( 20).
IMAGE124
20
By clicking on the button

, details relating to the selected Service Information will appear in the same way as
described in the paragraph Service Information.
10. Accessories
By clicking on Accessories it will be possible to view a general list of accessories, i.e. not related to an individual
component, of all the manufacturers authorized to produce accessories for Iveco.
Maintenance
The maintenance plan can be downloaded.

It will be possible to consult this ONLY if there is an active CRT subscription. If there is no subscription, a table will
be displayed, showing the following details:
Model
P.I.C.
Description
File name
but it will not be possible to consult the maintenance plans.
If there are active subscriptions, it will be possible to access the document as described in ( 21):
IMAGE127
4-17
21
Symptom
Allows you to refine your search by identifying the symptom of the anomaly found on the selected model. It will then
be possible to perform two types of search:
by Problem (Independent search);
by Component (Guided search).
1. Try a solution
Once you have identified the symptom of the anomaly found ( 22) click on Try a solution.
IMAGE129
22
This list will appear ( 23):

Component where a problem could be found.
Cause which could have generated the problem.
Solution (procedure) to implement to solve the problem.
IMAGE130
23
2. Search Component
Indicate the component (from those on the list) on which the anomaly symptom was found ( 24).
IMAGE131
4-18
24
This list will appear ( 25):

Component where a problem could be found.
Cause which could have generated the problem.
Solution (procedure) to implement to solve the problem.
25
IMAGE132
DTC
Based on a diagnostic code entered by the user, ( 26) the system will return all the information needed to understand
where the problem lies and the necessary measures to resolve it ( 27).
IMAGE134
26
IMAGE135
27
4-19
Teleservices
If you have searched by VIN code, you will be given the possibility to access the Teleservices function.
A table is displayed ( 28) with the following details:
Description of the teleservice;
Days of validity from the day of purchase;
Course code which the user is required to do in order to purchase the teleservice.
IMAGE139A
28
enables you to place the desired teleservices into the shopping cart, to then proceed with the purchase [1-1
from step 3].
IMAGE140A
29
To consult the aforementioned documentation, you must have an active subscription.
Repair manual
If you have an active subscription for technical documentation, you will be given the possibility of viewing it together
with the technical documents relative to your active subscription ( 30).
25IMAGE
30
Identifies documents that can be consulted (corresponding to the languages selected when the subscription
was activated). to view the document.
Identifies documents that CANNOT be consulted because they are not covered by subscriptions and
therefore cannot be purchased. [1-1] to purchase the document.
NOTE: The results list is in a different format depending on whether the document is in the IWD integrated viewer
(Legacy mode) or on eTim (refer to the paragraph Viewing the documentation).
4-20
the right.
Power Parts
If you have an active subscription for consulting the spare parts catalogue, you will be given the possibility to search
for the components necessary to repair the vehicle ( 31).
IMAGE142
31
If you have an active subscription for consulting the use and maintenance manuals, you will be given the possibility
to navigate directly to the LUM corresponding to the searched vehicle ( 32).
IMAGE147A
4-21
32
Services purchased
26IMAGE
Subscriptions
Upon opening the page it will be possible to view the list of subscriptions associated with the user ( 2) with their
STATUS, represented by coloured circles to the left of each line. The drop-down menu allows you to filter the list of
products by "SUBSCRIPTION STATUS".
IMAGE145
IMAGE146
The legend is shown at the bottom of the page ( 3).
If there are no subscriptions, the following message will be displayed ( 4).
IMAGE147I
4-22
The following figures will show examples of possible subscription statuses:
IMAGE148
The button enables you to view the details of the subscription ( 6).
IMAGE149
IMAGE150
The button enables you to proceed with activation of the subscription [ref. 7 - Subscription TO BE
ACTIVATED]
IMAGE151
IMAGE152
4-23
Activation of the subscription

1. Click on the Green Icon to proceed with activation ( 10).
10
IMAGE161A
From the drop-down menu select Language 1 and Language 2 ( 11). To confirm activation click on Activate.
IMAGE162A
11
IMAGE163A
12
The subscription is now active ( 12).
ATTENTION: If you are trying to activate an already active subscription, you will see the message:
13
IMAGE164A
Activity
When the page is opened you will be able to see the list of all the teleservices purchased ( 14) the drop-down menu
enables you to filter the list of teleservices by "STATE".
IMAGE166A
The following data can be seen for each teleservice:

Process Key;
VIN;
State;
Date.
4-24
14
IMAGE155I
15
License EASY
Upon opening the page, it will be possible to view the list of licenses and their status.
IMAGE169A
16
The following data can be seen for each license ( 16):

License id- license reference number;
License code;
E.C.I. - Electronic Control Interface serial number;
Activated - this indicates whether the license is active or not.
Your orders
Upon opening the page it will be possible to view the list of orders made by the user.
IMAGE171A
17
The following data can be seen for each order ( 17):

Id order reference number;
Date in which it was made;
Qty documents contained in the order;
Amount (euro) cost of the order;
State indicates whether the order has been Settled or Waiting for payment.
the button enables you to view the details of the subscription.
4-25
The display of order details is divided by:

Subscriptions ( 18);
Teleservices ( 19).
IMAGE172A
18
IMAGE173A
19
IMAGE174A
20
Document consultation
Viewing the document "Online"
After one of the following operations, the user can access document consultation in the online mode:
Catalogue navigation
Search
The Online mode is the predefined access mode for technical documentation and is the only one which allows complete access to the functions offered by the new eTIM platform.
4-26
the right.
At the end of the search or catalogue navigation operation, the portal provides a table like the one shown in 1
IMAGE183
Identifies documents that can be consulted (corresponding to the languages selected).

Identifies documents that CANNOT be consulted.
If present in the Legacy column of the table, this indicates that the document is not available in the new
eTIM platform but can be accessed with the integrated viewer
4-27
1. Legacy mode
The integrated viewer in the portal for legacy documents is opened in a new window; from the new window it will
be possible to print the page on display by clicking on the icon
IMAGE186
on the navigation bar of the display ( 2).
2. eTIM Viewer
Using the navigation for the catalogue structure of the IWD portal ( 1), and selecting the required language, you
will be redirected to the eTim portal ( 3 Selecting vehicle version on eTIM)
IMAGE187
NOTE: navigation of the document catalogue on eTIM is more detailed and specific than the IWD integrated viewer.
The user will therefore be requested to identify the required version for the selected vehicle ( 3 Selecting vehicle
version on eTIM ).
4-28
Index
###_Index_###
D
Detailed search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Document consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Download area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
F
F.A.Q. - Contact us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-1
G
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
I
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Information on credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
L
Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lower menu (buttons) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-5
1-4
P
Personal Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Purchase online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2, 4-1
R
Registered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Search . . . . . . . . . . .
Search method . . . . . . . .
Services purchased . . . . . .
Summary of active subscriptions
Support Requests . . . . . .
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2-3
. . 3-3
. . 4-3
3-5, 4-22
. . 3-1
. . 3-4
T
Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Technical support catalogue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
U
Upper menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
SERVICE - Technical Publications & Tools
2016. CNH INDUSTRIAL N.V. All rights reserved.

Printed in Italy
https://iwd.iveco.com
2016 CNH Industrial N.V.
All rights reserved. No part of the text or illustrations of this publication may be reproduced.
TEST policy is one of continuous improvement and the right to change prices, specification or equipment at any
time without notices is reserved.
All data given in this publication is subject to production variations. Dimensions and weight are approximate only
and the illustrations do not necessarily show products in standard condition. For exact information about any
particular product, please consult your TEST Dealer.
Support address
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SOFTWARE OPERATING GUIDE

2 Home Page Functions

3 User menu functions

Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

The page has two menus:

By clicking on the flag, you can view a list of available

After clicking on COMPANY the home page of the

By clicking on INFORMATION you will be able to see

"F.A.Q. - CONTACT US" link

By clicking on F.A.Q. CONTACT US you will be able to

"STANDARD NAVIGATION" Link

By clicking on STANDARD NAVIGATION you

"CONTRACTUAL CONDITIONS" link

By clicking on CONTRACTUAL CONDITIONS you will

"TECHNICAL SUPPORT CATALOGUE" link

By clicking on REGISTERED you will see the

By clicking on LOGIN you will access the portal's

Lower menu (buttons)

FIND DEALER WORKSHOP" button

"F.A.Q. - CONTACT US" button

2 - Home Page Functions

2 - Home Page Functions

Searching through the navigation structure;

When the user clicks on the title of a chapter

2 - Home Page Functions

Searching F.A.Q. through the key word

By clicking on the arrow at the side of the

2 - Home Page Functions

Entering personal data

Entering invoicing data

The Back button allows you to go back to the previous page.

2 - Home Page Functions

Entering the Captcha code

Account activation with confirmation code

You can now SIGN-IN from the website https://techinformation.iveco.com.

2 - Home Page Functions

2 - Home Page Functions

3. Confirmation code request

4. New password request

2 - Home Page Functions

To retrieve your NetID enter the Captcha code and

3. Confirmation code request

2 - Home Page Functions

3 - User menu functions

3 - User menu functions

Summary of active subscriptions

3 - User menu functions

3 - User menu functions

3 - User menu functions

3 - User menu functions

Use and Maintenance manual

All published documents

3 - User menu functions

Use and Maintenance manual

3 - User menu functions

All published documents

3 - User menu functions

3 - User menu functions

3 - User menu functions

Technical support catalogue

Selecting the documents

1. click on the icon

to choose one or more subscriptions.