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1. What is organizational structure?

1) is the reporting system
2) is the framework that defines boundaries of the formal organization.
3) organizational levels which show boundaries of the formal organization.
4) a structure which indicates the boundaries of the formal organization.
2. Is planning the rst task of management?
1) No
2) The rst task of management is organizing
3) Yes
4) The first task of management is staffing
3. What is motivation?
1) The forces that stimulate employees to get the job done.
2) Financial factors that motivate people to work effectively
3) Financial and non-financial factors that motivate people in organizations
4) The process of ac ng on or within a person that cause the person to behave in a specific, goal
directed manner.
4. What is oral communica on?
1) To communicate verbally
2) To communicate emo onally
3) To talk face to face emo onally
4) To communicate by wri ng

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5. What is brainstorming?
1) A technique used to create new ideas and to choose the best idea among them.
2) A technique used to enhance crea vity that encourages group members to generate as many
novel ideas as possible to a given topic without evaluating them.
3) A mo va ng technique which is used by managers to generate novel ideas.
4) A method applied to generate best ideas and nally to choose the best one.
6. In change management, which of the following change systems is more applicable?
1) Radical change
2) In depends, some mes incremental and sometimes radical.
3) In small organiza ons, radical and in big organiza ons, incremental change
4) Incremental change
7. Which of the following choices is correct?
1) Eciency means to achieve goals with minimum resources.
2) Eciency means to get the job done with minimum costs.
3) Eciency means eec veness.
4) Eciency means to achieve goals along with eec veness.
8. What is strategic planning?
1) A long-term plan which enhances organization's performance.
2) A plan which is usually made by top managers.
3) The process by which an organiza on makes decisions and takes ac ons to enhance its long-run
4) The process by which managers make long-term decisions to enhance organization's performance
9. Systems approach to management is:
1) A way of ge ng the organiza onal job done.
2) A way of thinking about the job of managing the organiza on successfully.
3) A new management view to run organiza ons.
4) An old idea discovered in recent years.

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10. A good leader is:

1) A leader who can direct employees.
2) A leader who can mo vate employees.
3) The one who can inuence employees and gets the job done.
4) A leader who has demonstrated democra c behavior.
11. What is accountability?
1) Accountability means that every employee is accountable for his tasks.
2) Accountability means that employees are responsible for their work.
3) Accountability means that employees are obliged to convince customers for what they have done.
4) Customers have right to ask evidence.
12. Globaliza on is:
1) The worldwide eort which makes the countries of the world more integrated.
2) The worldwide interdependence of resources ows, products markets, and business compe
3) An idea which helps every na on to think more globally than locally.
4) A general eort made by UN to bring na ons together to enjoy economic cooperations for a
better world.
13. What was the outcome of Hawthorn studies?
1) To illustrate human and nancial factors in mo va ng employees.
2) To show only psychological aspects of human beings in organizations
3) To discover human side of enterprise.
4) To reveal the importance of human aspects on individual mo va on.
14. Job rota on is:
1) To assign employees to dierent tasks.
2) To assign employees to certain tasks.
3) To assign employees to simple tasks.
4) To assign employees to difficult tasks.


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15. Who introduced the concept of bureaucracy?

1) Taylor

2) Herzberg

3) Weber

4) Maslow

16. What is job description?

1) An outline of responsibili es and tasks associated with a given job.
2) A descrip on of responsibili es given to an employee.
3) Limited responsibili es given to an employee.
4) Complete responsibili es given to an employee.
17. Who is responsible for defining organizational culture in an organization?
1) All managers
2) Top managers
3) Managers and employees
4) Managers and shareholders
18. Span of control means:
1) The number of employees repor ng to a par cular manager.
2) Only few employees should report to a manager.
3) The number of skilled employees should report to a manager.
4) Managers should not accept too many employees report to them.
19. What is recruitment?
1) The process of selec ng best candidates for skilled jobs.
2) Fi ng the best candidates to ll job vacancies.
3) Finding qualied applicants to ll job vacancies.
4) The process of nding and a rac ng job candidates who are qualied to ll job vacancies.
20. What is output?
1) The results of the purpose for which the system exists.
2) The results of the process, or alternatively, the purpose for which the system exists.
3) Any a empt which leads to reach the goals of an organization.
4) The work of employees to achieve organiza onal goals.