AQM Guideline Pakistan

AQM Guideline
Pakistan

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PR_SU006

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AQM Guideline Pakistan

Summary
................................................................................................................................................................ 1
1.

Introduction .................................................................................................................................. 3

2.

Service order transmission .......................................................................................................... 4

3.

General inspection procedure ..................................................................................................... 6

4.

Reporting and issuance of certificate ......................................................................................... 8

5.

Ethics code ................................................................................................................................... 11

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AQM Guideline Pakistan

1. Introduction
A. AQM Contacts
AQM Pakistan address is:
AQM
Shanghai Technology building, No.705 Yishan Road, Building B, Room 2001-2002, 200233 Shanghai
CHINA
Email: booking@aqm-pakistan.com

B. AQM Services
DUPRO (During Production) on finished goods
FRI (Final Random Inspections) on finished goods.
Process audit
Social audit
The aim of this document is to explain in details all the procedures for the final random inspections
realized by AQM. It will bring efficiency in the realization of inspections in order to improve quality
performance for the factory. AQM service has the task to give a true and objective picture and evaluation
of the product quality.
Just after inspection, AQM controller and the responsible in the factory (or agent) will make a debriefing
about the results. Depending on customer requirements, a copy of number of defects, shades and
measurement tables will be signed and given to the factory.
During inspections, AQM will control all these criteria (according customer requirements):

Workmanship defects

Measurements defects

Raw edge and colour (shades)

Accessories / Labels / care labels

Packaging

Price tags and position

Presence and accuracy of the barcode stickers on polybag.

Shipping marks/packing list (new version)

Hand feel

Basic folding, paper sheets and size stickers

Odours, washing effects, ironing

Metal detector and needle book

Easily tear off / broken plastic bag (to be indicated into the report)

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AQM Guideline Pakistan

2. Service order transmission
A. Elements supplied by customer to AQM

Order(s) to be inspected
Suppliers contacts (contact name address phone n - email address)
Reference sample by colour approved by customer
Measurement chart technical file
Packing list

These elements will have to be sent by customer 5 days before AQM intervention.

NO INSPECTION IS AUTHORIZED WITHOUT BOLDED ABOVE ELEMENTS

B. Inspection planning
Customer sends the list of orders to be inspected to AQM.
AQM provides the guaranty to schedule interventions within the 3 next day maximum after receipt of
inspection request (a confirmation email has to be sent to AQM).
In case AQM is not able to perform an intervention at the requested dates, AQM will have to inform the
client and the supplier in urgency.
AQM cannot refuse to perform an inspection without any serious reason.

C. Organisation
Once AQM has received the inspection planning, AQM has to organize the interventions contacting
suppliers to inform them accordingly.
AQM organize the inspections by contacting the suppliers and asking:
- The best date for the inspection
- The exact place for inspection
- The exact quantities
Suppliers have to return an Application Form For Final Inspection 2 days before the inspection date from
8:00 AM to 5:00 PM (between Monday and Friday) in order to provide the best schedule and not delay
the shipments. All these information must be written on application form document:
CUSTOMER Week

Insp
Ref /
Factory Agent /
O/S#
PRODUCT Color
Date
Style
Name Trading

Insp (final,
reinspection)

Order
Qty

For all inspection booking in factory, use this email address

Booking@aqm-pakistan.com
All these information will have to be communicated to client. If the following informations : control date /
order n / quantity (variation of ordered quantity according customer requirements) / shipment date /
inspection placeare different from the initial ones, so AQM has to immediately informed client and wait
for their agreement for intervention.
For any cancellation, an email must be sent. Inspection cancellation or postponement should be notified
to AQM with 1 working days (before 10:00am) advance notice.
After a cancellation the supplier will not have the priority on the schedule. In case of busy
Schedule, the next best inspection date could only be 3 days after.

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AQM Guideline Pakistan

One person from the buying house has to be present in the factory during inspections in order to exchange
about the results, to sign the first report and to improve the global quality of the productions.
The supplier has to provide workers to help the controller to open and close cartons and polybags.

D. Abortive inspection/late inspection

In the event of an abortive inspection visit, a penalty + travelling fees will be charged to supplier. This
penalty is from USD 100 + travelling fees to cost of inspection + Travelling fees.
In case the inspector has to wait more than 2 hours from the beginning of the inspection, QC will leave
factory and a new booking will have to be made by supplier.
Nevertheless, supplier can subscribe to the late inspection service. The fees are USD 50 x number of hours
of delay from the arrival of QC.
The Late inspection report will be filled up before inspection, the delay and the amount to pay will be
written on it and it will be signed by supplier.
AQM Reserves the right to not propose this service according the time remaining

E. Late cancellation fees

Inspection cancellation or postponement should be notified to AQM with 1 working days (before
10:00am) advance notice. In case this agreement is not respected by supplier, a penalty will be charged to
supplier. This penalty is Cost of inspection + travelling fees.

F. Extra hours
Inspections conduct after legal hour or during local day off will be charged twice the cost (extra fee at
supplier charge)

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AQM Guideline Pakistan

3. General inspection procedure
A. Random sampling
1) Sample selection
The number of cartons that will be opened shall be equal to the square root of the total number of cartons.
For the pieces to be controlled corresponding to the sampling size, inspector should pick up maximum
of pieces per carton. Number of pieces per sizes inspected is determinate following the size assortment
of the order (%). The pieces should be picked up from top / middle and bottom of the carton.
Supplier has to provide workers to put off the polybag of inspected pieces, to fold and repack the accepted
pieces.

2) Level, AQL, Sampling

AQM use the norm ISO 2859, NF X 06-022, ex MI-STD 105E.
AQM use generally for sampling size and for AQL the specific customer requesting:

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AQM Guideline Pakistan

The inspection can be performed only when 100 % of the production is already produced and 100%
packed for shipment (or according customer requirement)
Orders to inspect must be ready at inspector arrival. If it is not ready, inspector will wait maximum 1 hour and/or
until 11 am. After this time, inspection will be abortive. A new booking must be sent by supplier.
Inspections will be performed on production site or any other places specified by customer only
(forwarder warehouse).
IF THE ABOVE INSTRUCTIONS ARE NOT RESPECTED BY SUPPLIER, INSPECTOR WILL REFUSE TO
PERFORM INSPECTION. ABORTIVE INSPECTIONS FEES (PENALTY OF Cost of inspection + travelling
fees) WILL BE AT SUPPLIERS CHARGE.

3) Identification of inspected pieces and opened cartons

All the inspected pieces have to be sealed (sticker on the front side of care label) and repacks in the
inspected cartons.
Indeed when the cartons have been inspected, inspectors give the accepted pieces to factorys
workers who fold and repack the pieces in the initial cartons under the supervision of inspector.
The opened cartons will have to be sealed with AQM scotch tape or stamp and very easily identified.
B. Workmanship defects
After the inspection all the inspected pieces will have to be repacked in the initial export cartons (pieces
to put on the top of cartons). These cartons have to be closed with AQM tape or stamp. The number of
cartons opened for the inspection will have to be mentioned in the inspection report and on packing list.

1) Main defects
The basic rule is that, any difference with the approved sample is classified as a defect. The item is entirely
controlled (front, behind, inside, pockets) according to defects classification defined between customer
and AQM.

Critical defect: a critical defect is a styling defect, packaging defect or a defect which makes the
product dangerous for customers or makes it illegal according to European law. This kind of
defect can lead to the destruction of the product.
Major defect : a major defect is a defect of appearance / resistance / comfort which makes the
product not sellable through our usual distribution channels (products with major defect wont
be bought by our customer).These defect is visible for customer or not visible but in that case it
can lead to the bad outfit or bad resistance of garment after fitting.
Minor defect: a minor defect harms the attractive characteristics of the product but not the
comfort and / or the resistance .These defects are not really visible for customer.

2) Product conformity : colour, style, hand feel, accessories, fabric and washing
effect
Compare the conformity of production with the reference sample approved and provided by client.

3) Measurement
The measurements will be checked against the measurements chart provided by client (allowance if size
between measurement chart and product) on 10% of the total quantity of pieces inspected with a
minimum of 3 pieces per size.
The size mentioned on the size label has to correspond to the size mentioned on the hangtag label.

4) Assortment in cartons, labelling, packaging

Conformity or non conformity is given against customer specifications, technical file.
Labelling:
The composition label must correspond to the hangtag label
Packaging:

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Conformity or non conformity is given against customers packaging conditions (folding/price labels
position/packaging of products).
Customer requests inspector to check following points: cartons size / weight / thickness / way of opening.
All is mentioned in inspection report.
The inspector controls the packing according to the packing list and the technical file given by customer.

5) General aspect
AQM inspectors will have to pay attention on general aspect of product too (ironing, folding).

C. Defective sampes
During inspection, all the defective pieces will have a number. The controller has to take photos of each
defect for the report. If it is necessary, the controller will seal the pieces and send it to customer.
Defective pieces have to be separated from the bulk. Supplier can replace these defective pieces by
corrects ones; with being inspected by AQM. In that case, the inspector will mention on each carton and
on the packing list the added pieces.
If there are several defects within a same piece, inspector has to report only 1 defect, the most important
one.

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AQM Guideline Pakistan

4. Reporting and issuance of certificate
A. Reporting
Findings have to be reported within 24 hours after the inspection by email to the customer.
Copy of the report must be send to the supplier too.
AQM cannot be responsible for any delay due to:
Missing document, wrong packing
Wash test sample not received on time
Unexpected reason as Flood, electricity cut down

1) Addendums
The following copies of documents have to be enclosed to the inspection report:

Bar codes
Composition label
Hangtag label
main label
Photos of products
Photo of metal detector machine
Photos of the way to take measures for the ones found beyond tolerances

Digital photos have to be sent with inspection report.

2) Measurement findings
On the measurement findings chart, inspector will note the differences found between measurements
specification and measurement found by inspector. The deviations will have to be identified in bold on the
chart: maximum tolerance sizes (except tolerance given by technical file).
Inspector will have to take and send photos of the way of how he takes measures for the ones found
beyond tolerances.

3) Packaging findings
The inspector has to verify and report all the packaging steps as following:
Type and size of cartons
Shipping marks
Number of pieces per carton
Individual packing and size labelling
Position of labels on item ad stickers
Folding of items
Moreover inspector has to check and report additional informations on cartons: size, weight, thickness,
and way of opening. These informations have to be reported under Observations on the packaging report.

4) Inspection conditions
In case the inspection conditions would be extremely bad, AQM could refuse to perform inspection in a
professional interest.
Supplier needs to provide the minimum of below points in order for AQM to be able to perform inspection:
- Good lighting
- Tables and chairs
- Electricity plugs
Besides AQM QC need to able to access all the cartons easily in order to count them and pick them
randomly.
In case these above conditions are not met AQM may decide to cancel the inspection.
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5) Inspection conclusion
If AQL standards failed: Inspector will conclude FAIL or RESERVATION on the report. But customer
will make the final decision based on the inspection results. Client will inform supplier and AQM about his
final decision: if the goods should be sorted out, repaired or if order is cancelled.
If AQL standards passed: Inspector will conclude PASS on the report. But customer will make the final
decision based on the inspection results. Client will inform supplier and AQM about his final decision. The
goods will be shipped out ONLY on Quality department agreement and after shipment approval from
buyer.

B. Re-inspection
On receipt of inspection results, client may ask a re-inspection at suppliers charge (same pricing than
clients one). The re-inspection fees are requested to be paid prior the intervention.
Client will inform supplier about the sorting out instructions. ONLY customer can decide if a re-inspection
is requested or not.
AQM will intervene a second time once supplier has proceeded to the sorting out of defective pieces as
per clients instructions.
Re-inspection date booking procedure shall be the same than the inspection one.
If the supplier has not paid the AQM invoice 30 days after the re-inspection, customer can decide to
stop the payment of its own invoice to this supplier.

C. AQM certificate and OK shipment

1) AQM certificate
After receipt of inspection report, customer has to give their instructions to AQM and supplier (accepted,
refused or re-inspection).
Only customer can decide the acceptance or the reject of an inspection. Inspection certificate will only be
issued by AQM after confirmation from client. AQM will receive the confirmation of certificate issuance
by email. AQM will issue the certificate within the 24 hours after receipt of clients agreement.

2) OK shipment
The goods cannot be shipped out without the clients final decision send by email. AQM has not any
decision power in the deliverance of the OK shipment. Supplier HAS TO wait for customer decision to ship
the goods or not.

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AQM Guideline Pakistan

5. Ethics code
No AQM controller is allowed to accept any kind of gift or favour (money, present...).
No AQM controller shall have an interest (personal, professional) in a supplier.
If the factory tries to give present or to influence an AQM controller, this one has to mention it to the team
manager and to the AQM office.

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