SUNIL DEV

AJMAN.UAE
Email: sunildevjob@gmail.com | sunildeva@hotmail.com
Phone: +971 (0)503827137, +97150 7097781

KEY COMPETENCIES AND SKILLS

Regulatory Affairs Coordinator

Admin Assistant / Computer Assistant
Computer Operator/ Data Entry Clerk
Document Controller
IT Help Desk / IT Technical Support

Computer Engineer / IT Specialist

Graphic Designing / PP Presentation
Customer Care Executive
Logistic Assistant / Dispatch In
charge
IT Coordinator / IT Administration.

PROFESSIONAL EXPERIENCES
SALTOM MEDICAL EQUIPMENT TRAIDNG , Ajman, UAE (Partner of BROSCO
International Inc., USA)
Private Medial Company; 50 + employees; Medical Supplies & Distributor

(May 2014 Till date ) 2+ Year

REGULATORY AFFAIRS COORDINATOR cum IT Support

Responsibilities:

Handling Medical regulatory of UAE and other GCC countries.

Handling all MOH related job by coordinating with company pharmacist.
Handling CE & ISO Certificates , Free sale certificates, Test Certificates & Quality
documents of products.
Support Surveillance Auditing for CE Certification of our parent company BROSCO
International, USA.
Conducting internal auditing and external auditing at clients side.
Preparing documentation for Surveillance auditing, CE Certification, RE Certification etc...
Handling & Outlining requirements for artwork design, labels, catalogues and
packaging.
Managing complaints of products and coordinating with suppliers & customers
Handling advertisement of products in magazine, vehicle , board & media.
Handling medical drug & company registration at MOH by coordinating with pharmacist.
Support Export section by coordinating with MOH, Customs , Suppliers ,Customers &
Shipping Lines.
Writing comprehensible, user-friendly, clear product information leaflets and labels.
Keeping up to date with changes in regulatory legislation and guidelines.
Ensuring that quality standards are met and submissions meet strict deadlines.
Keeping up to date with international legislation, guidelines and customer practices in
exporting countries.
Monitoring and setting timelines for license variations, Certificate life and renewal
approvals.
Reviewing company practices and providing advice on changes to systems.
Support Import section by handing MOH job, Artwork confirmation & coordinating with
suppliers.
Correspondence of Email / Phone / Fax related Regulatory, Quality, Import-Export and
IT.
Studying scientific, medical & legal documents and handling medical clerical &
documentation

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Coordinating and completing reports required by federal agencies, maintaining complex

files and electronic document management systems, and working with project teams to
obtain approval for company products.

IT Support

Handling computer maintenance.

Installation of OS & Software & Configuring Hardware & Networking.
Configuring & maintaining Printers ,Scanners, Punching machine & CC TV.
Trouble shooting software-hardware-network issues.
Providing IT Training for new system users.
Maintaining Anti Virus & Firewall setting

PENTAIR Group of Company - Emirates Techno Casting LLC, Ajman, UAE

Private Company; 200 + employees; Manufacturing &Supplies industry (under PENTAIR Valves & Controls)

( June 2006 to December 2013 ) 7 years 5 months

Perio
d
Perio
d

23rd August,2011
to
19th December,
2013
13th June, 2006
to
22nd
August,2011

Job
Title

Data Entry Operator in ERP (60% of the

workload) &
Dispatch Support in Logistic (40% of the
workload)

Job
Title

Data Entry Coordinator (55% of the

workload) &
IT Technical Support (45% of the workload)

DATA ENTRY OPERATOR in Baan ERP

Responsibilities

Receive & prepare source data for computer entry by compiling & sorting
information.
Updating information effectively using Baan ERP database system and handling
inventory system.
Check source documents against entered data to ensure data integrity at every
stage and verify accuracy & completeness of Data.
Coordinating key users of other department and follow-up their work for
preparing Daily Performance Report and forwarding to top level management.
Giving Baan-ERP end user support by resolving their technical & entry issues .
Providing data entry training for new users.
Reconciliation of stock / transactions between ERP software & warehouse
system.
Coordinate with System Administrator for ensuring the security of entered
information by doing data backup on a periodic basis.
Working closely with other end users to coordinate accurate and timely
computer processing cycles.
Maintain logbook & manual files of activities & task.
Maintained all necessary data entry documentation, records, schedules and
statistics.
Coordinate with all sections & assessed problems of system by studying error
signals and messages.
Preparing reports in MS Word & MS Excel ( spread sheets) by importing
information
from ERP software and forwarding to managers.
Auditing time submitting necessary reports & documents as per their
instructions.

IT TECHNICAL SUPPORT
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Responsibilities

Handling Software, Hardware & Network issues of PC/Laptop / Peripheral in

Plant-1 office.
Handling IT Help Desk Support and troubleshoot service related issues in
Office-1.
Configuring and troubleshooting INTERNET, Email Service and outlook mail
clients.
Managing file and folder level permissions of users & groups and modifying user
properties.
Configuration & installation of Windows OS and application software.
Maintenance & troubleshooting of computer peripherals & solve printing issues.
Configuring & sharing Printers in a Network.
Installation and configuration of Active Directory Services in Windows
2000/2003/2008.
Creating user accounts, groups , providing file permission on process related
folders, assigning rights to users and reset password of system.
Creating email id and updating in Microsoft Exchange 2003 Mail Server for
office-1.
Handling virus checking & Spyware removing in system .
Configuration & trouble shooting of computer networking and hardware.
Remote Administration of Windows 2003/2008 Servers
Baan 5.0 ERP, LN Installation and troubleshooting ERP related issues for Plant-1
users
Analyze user requirements , co-ordinate with IT head office and providing
computer peripherals for key users.
Use remote desktop & team viewer solving issues of end users.
Maintaining the Video Conference connectivity and projector connection for
presentations.
Administration of Avaya IP telephone ( Internal network phone ) system
Ensuring all computer based information are protected from unauthorized
access.
Assist with creation and technical documentation of IT systems and networks.
IT training and development programs for non-trained Key users.
DISPATCH SUPPORT in Logistics
Responsibilities

Managing all operations of dispatching service.

Supervising workers in Dispatch section.
Create packing lists in Baan-ERP and update shipment information in database.
Coordinating drivers and crews to send them to appropriate jobs.
Coordinating with other department like Planning , Fettling , Store, Lab, RT/UT
(Radiography) and Finance.

Providing materials like boxes, taps etc.. for the dispatch section.

Ensure that all items are properly numbered and tagged for Dsipatch.
Dispose of unserviceable or damaged items.
Maintaining communications with vendors.
Maintaining soft copy & hard copy of files related to dispatch work.

Co-coordinating production work; dispatching crews; scheduling

transportation crews and routes;
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Monitoring the shipment process and verifying the accuracy of shipments.

Monitoring traffic & weather conditions for vehicle scheduling.
Conduct safety procedures for outbound shipment vehicle.
Ensure all payments are processed in time & Assist customers with inquiries.

Maintaining records related to delivery and customer receipt.

Ensure smooth operation of computer systems, equipment and machinery

and arrange for maintenance and repair work
Use computer system to manage stock levels, delivery times & Daily trip

Resolve all work-related issues

Train workers in job duties, safety procedures and company policies.
Handling customer complaints or directing to appropriate department.
Maintaining a clean, clutter-free work area.

AUTOMOTIVE Marketing Pvt. Ltd

(EICHER Motors),Kerala.

Private Company; 300 + employees; Automotive Industry

(January 2004 Feb 2006)- 2 Year

ADMIN ASSISTANT
Responsibilities:

Provide general administrative and clerical support to management.

Managing Letters, Email, Printing , scanning, faxing and copying.
Maintain electronic and hard copy filing system.

Handling correspondence and coordinate with other sections.

Answer calls from customers regarding their inquiries.

Perform Data Entry & prepare documents and reports on the compute.

Research and assist with the preparation of motions, policies and procedures.

Assist in resolving any administrative problems.

Prepare and modify documents including correspondence, reports, drafts, memos and
emails.

Organize and schedule meeting and appointments.

Assist in the preparation of regulatory scheduled reports.

Coordinate repairs to office equipment.

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Handling vehicle delivery .

Provide general support to Visitors.

CUSTOMER CARE EXECUTIVE

Responsibilities:

Responsible for office operations and delivered quality service to both internal & external
customers.
Handled inquiries from contacts the organizations offices to resolve a variety of order
related issues.
Establishing support the customers to connect with proper finance bank as per their
requirement.
Receives customers' requests by telephone or mail and provides information.
Responsible for analyzing transactions, corrects records, and adjusts errors.
Processes all insurance agents' orders and courtesy sales originating through mail.
Resolves customer questions related to orders, takes orders as needed.
Handled Writes up order, mails catalog, samples, price quotations, and similar data to
customer, as required.
Responds to customers' requests via telephone or mail, using system when necessary.

ACADEMIC QUALIFICATIONS
Bachelor of Science (BSc.) - Mathematics (Main), Statistics & Physics (Sub)
April 1996 | University of Calicut| GPA First Class | Kerala, India.
Master of Computer Applications( MCA) Computer Science
December 2003 |Mahatma Gandhi University | GPA First Class | Kerala,
India

TECHNICAL ABILITY
Windows, Internet, Visual Basic, FoxPro, C, C++, COBOL.
Oracle , Crystal report, MS SQL, , MS Access, , Peachtree, BaaN-ERP
Photoshop, Illustrator , InDesign, Flash, MS Power Point, MS Word, MS Excel

CERTIFICATION
PGDCA Post Graduate Diploma in Computer applications (Certified professional)
January 1998 | St. Josephs College, Calicut| GPA First Class | Kerala, India.

LANGUAGE

PROFICIENCY

Language
ENGLISH

Understand

Speak

Read

Write

HINDI
MALAYALAM
TAMIL
ARABIC

PERSONAL DATA
Fathers Name
Date of Birth

:
KK Sankaran
15-11-1974
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Gender
Marital Status
Nationality
Passport Details
21/09/2018
Cont. no in India
9497649321

:
Male
:
Married
INDIAN
:
NO: HO177582 | Exp. Date:
+ 919497456695 | +91
+91 9447426180 |

+914962686695
Permanent address :
Chemancheri-PO,

Saurabham, Pookkad,
Kozhikode, Kerala, INDIA.

PIN: 673304
Current Address
Ajman, UAE.

Al Quds Street , PO BOX:5998,

Hobbies

Music, Reading & Traveling

Visa Status
Availability

:
:

Employment ( UAE Residence Visa)

Within 45 days

DECLARATION
I hereby declare that all above mentioned details are true and correct to the
best of my knowledge and belief.

Sunil Dev

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