Dr Klaus Zumwinkel

John Allan

CEO, Deutsche Post World Net

Chief Executive, DHL Logistics

Its not easy being in business in the 21st

century. As the global economy develops,
retailers, manufacturers and other vendors
are facing increasingly difcult challenges.
How do you contain or reduce escalating
costs? How can you respond exibly to fastchanging consumer demand? How do you
source low-cost materials or enter emerging
markets without substantially increasing
your risk, or your impact on the environment
or society at large?
Fortunately a solution is at hand. As the
new No 1 in logistics, DHL is today even closer
to your business. We have nearly 3,500 locations in 150 countries, providing customers

with instant access to state-of-the-art logistics solutions, high quality services and
expert advice. At your service are more
than 160,000 contract logistics, transport
and freight forwarding professionals, plus
the worlds largest logistics vehicle eet.
For many years DHL has been synonymous
with fast, reliable services around the world,
and today were a leading innovator in
logistics providing a wide range of cuttingedge solutions that free you to concentrate
on your core competencies. Now, having joined
forces with Exel, were able to offer even
more support along the entire logistics
value chain.

The result: leaner and more efcient supply

chains in the engineering, manufacturing
and automotive sectors that help you increase speed to market and fulll the raised
expectations of your customers.

And in retail, consumer and fashion our

solutions ensure high levels of product availability helping you satisfy your customers.

In life sciences and healthcare we offer dedicated and shared-user solutions for pharmaceutical and medical equipment manufacturers, plus the hospital supplies industry
minimizing risks in clinical trials, for example.

Because we focus on selected major industry sectors, you benet from working
with specialists not only in logistics but
also in your particular marketplace. The
knowledge of our people combined with
our industry-leading solutions provide you
with real competitive advantage.

In technology and aerospace our valueadded services help reduce cycle times, improve performance and maximize traceability right up to nal delivery.

Our customers include over 75% of the

worlds largest quoted non-nancial enterprises. These companies trust us with their
brands and reputations not simply because

were the global market leader, but because

were committed to delivering consistent
service quality worldwide. Weve grown
in line with customers needs, but we also
offer tailored support for smaller organizations whether your interests are local,
national, regional or global.
To help you tap into this wealth of expertise and more easily combine your business processes with our broader service
portfolio we have reorganized our logistics operations. The new global structure
brings together four former companies
Exel, DHL Solutions, DHL Danzas Air & Ocean
and DHL Freight to create three new brand

areas within DHL Logistics: DHL Exel Supply

Chain, managing contract logistics services;
DHL Global Forwarding, responsible for
air and ocean freight forwarding; and DHL
Freight, providing overland transport in
Europe and beyond. Working closely
together these business units offer integrated end-to-end logistics with high levels of
optimization, visibility and control.
What isnt changing, however, is our commitment to high and globally consistent
service standards under one, worldwide
banner: DHL.

As the worlds largest logistics specialist,

DHL Logistics brings value to customers of
every type and scale.
Our vision for the future is nothing less
than to transform the logistics industry
and to deliver beyond our customers expectations. We aim to lead a new era of innovation, quality, productivity, employee opportunity and social responsibility.
Making the most of our scale and experience and our passion our mission is to
become your rst choice worldwide. We embrace and embody the three DHL core brand
values: local strength/global coverage, proactive solutions and personal commitment.
We know that your customers are becoming ever-more demanding. They want more
choice; they want it faster; they want it
cheaper; and they want it with minimal
impact on the environment.

At DHL Logistics our approach is to offer

the most comprehensive suite of services
to become the only genuine one-stop
logistics shop for all our customers, wherever
and whenever you need us.
Our strategy has six interconnected components:
to intensify our customer focus
to deliver consistent service excellence,
globally
to extend our capabilities (creating local
strength, globally and driving practical innovation)
to attract, develop and retain talent, globally
to relentlessly drive efciency, year-on-year
to be proactive in social responsibility.
Every day, throughout the world, our people
work with a huge variety of customers
to solve very practical problems. Whether
integrating systems seamlessly in an end-toend supply chain or driving down the cost
of freight, we constantly seek better ways
of making it happen.

And when we do, we aim to retain and

share that knowledge so every one of our
customers can benet. We work with more
companies, in more markets and in more
countries than any other logistics specialist.
And we offer efcient shared warehousing
and transport solutions when required.
We aim to think from your perspective and
to anticipate your individual needs. We
make it our business to understand your
industry and operations, helping to improve
your business model. We keep ourselves
informed about local markets and growth
trends, and we tell you about new solutions
and opportunities.
We are aware that customers tend to consider local requirements rst. However, we
have the scale, skills and services to help you
become a worldwide player if you wish.

 Supply chain partner

Lead logistics provider
International supply chain
management
Supply chain consultancy
Planning and optimization
In-plant logistics
Raw materials warehousing
Raw materials transportation
Inbound-to-manufacturing
Procurement
Value-added services
Contract manufacturing
Finished goods warehousing
Finished goods distribution
Delivery and installation
Service logistics
Network solutions
In-store logistics
Environmental compliance
Reverse logistics
across 67 countries

DHL Exel Supply Chain is the recognized

market leader in outsourced contract logistics services, and has the skills and resources
necessary to take on warehousing, distribution and complex supply chain management
assignments, big or small, in every corner of
the globe. Our goal is to build long-term
customer partnerships.
Our solutions facilitate global sourcing at
optimal cost, support entry into new markets with minimal risk and help you bring
new products forward for sale quickly and
cost-effectively.
Our role, in short, is to help make our customers successful. We are the rst choice
for many leading companies looking to outsource logistics and supply chain management. Our solutions cover both dedicated
and shared-user warehousing and distribution, plus a wide variety of value-added

services, either on a stand-alone basis or

as part of a complete package.
Supply chain management involves striking the right balance between cost and
service. But we are also responsible citizens who believe the protection of the
environment is a crucial part of our future.
So environmental cost is an important
third factor in the development of our
logistics services.
Our experts will review your supply
chain to identify priorities from legislative compliance and reducing environmental impact, to a full environmental
redesign with the objective of achieving
carbon neutral status. In Europe we offer
WEEE and RoHS compliance solutions,
supporting the collection and recycling of
end-of-life products, as well as registration, weight data collection and auditing,

obligation calculation and regulatory reporting.

We also offer specialized packaging compliance services.
We work closely with our customers often
shoulder to shoulder with their management teams helping many to migrate
from traditional manufacturing areas to lowcost sourcing hubs in Eastern Europe, China,
India, Latin America and elsewhere.
By integrating contract logistics and transport services with freight forwarding and
express parcels we can provide a one-stop
supply chain shop, with a single management structure and one point of contact
for customers worldwide.
All this means that you can concentrate
on your core business while we take care
of the rest.

 Supply chain partner

Lead logistics provider
International supply chain
management
Air freight forwarding
Ocean freight forwarding
Ocean/air freight forwarding
Customs brokerage
Consolidation/deconsolidation
Customer program management
Industrial projects
Visibility systems
Planning and optimization
Cargo insurance
Less-than-container loads
Full-container loads
Non-containerized loads
Supply chain consultancy
across 150 countries

Globalization is continuing to stimulate

demand for high quality and reliable international freight forwarding solutions. DHL
Global Forwarding has a rich history in this
sector and offers freight forwarding services
of consistent quality from a single source.
Today, we are the worldwide leader in air
freight forwarding, with more than 10% of
the market. And were the international
No 1 in ocean freight not just in fullcontainer loads, but in less-than-container
load trafc too.

As a specialist in the efcient coordination

and movement of goods worldwide, we
take complexity out of the supply chain,
replacing it with usable information
enabling you to make more profitable
decisions. Our solutions minimize your
risk when entering new markets, while our
agile supply chains and high service levels
help you keep ahead of the competition.
We provide timely delivery of raw materials
to the point of manufacture, avoiding pro-

duction delays. We consolidate and ship intermediate and nished products efciently
to destinations worldwide. We provide logistics services for industrial projects, including
teams of experts in dismantling and reassembly. We also offer transport-related
value-added services: pick-up and delivery,
cargo insurance, IT-based customer programs plus consultancy on all supply
chain and security issues.

With no weight or size constraints, we have

the means to get your goods to where they
are needed by the agreed deadline and in
perfect condition. Our regulatory knowledge
and local expertise enable us to work with
customs authorities to ease the movement
of cargoes seamlessly across national borders.
A full range of customs brokerage services
is offered.
For our customer program management
packages we deploy a network of state-of-

the-art control towers to provide high levels

of supply chain visibility and effective event
management. Dedicated teams use sophisticated automated technology to monitor
and manage performance against customers KPIs.
As the worldwide market leader, we serve
major multi-nationals and state enterprises,
as well as medium-sized and smaller customers. We leverage our buying power and
economies of scale to your benefit. Our

geographical coverage, operational strength,

multi-modal capabilities and range of timedenite transport solutions mean we are
ideally positioned to provide support worldwide by air or ocean.
The result: more and more organizations
are turning to DHL Global Forwarding as
the leading provider of international freight
forwarding solutions.

 Overland transport road, rail

and intermodal
Dedicated and multi-user options
Groupage domestic and
international
Part- and full-truckloads
Special transport
Hazardous goods transport
Customs services and brokerage
Pallet networks
Trade fairs and events
Value-added support
Transport audit and consultancy
across 37 countries

DHL Freight gets your goods from A to B

in a cost-efcient and reliable manner. We
go the distance for you all over Europe and
into parts of the CIS, the Middle East and
northern Africa by road, rail and intermodal transport.
DHL Freight offers a wide choice of dedicated and multi-user transportation solutions, and places a high priority on integrating logistics operations. We have experience
in all industry sectors, with services ranging
from domestic and international groupage
to part- and full-load transport, as well as
managing inbound/outbound logistics.
The sheer scale of our network allows us
to optimize traffic flows and fulfill the requirements of our customers, who value
the benets and exibility of our multiuser solutions.

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Our approach starts with a discovery process. Only by fully understanding the business and requirements of our customers
and offering a wide and exible product
range, combined with unprecedented industry knowledge can we unlock the
potential for mutual success.
DHL Freights services are supported by
a large number of customs specialists,
located in 275 customs ofces in every
major port, airport and border-crossing
point across the region. Our experts will unravel the red tape for you, providing reliable
customs clearance and VAT declarations,
right through to tax representation.
We also offer pallet distribution, plus a full
range of service options including delivery
on appointment, transport of chemicals and
hazardous goods, and third-party billing.

And we provide specialist trade fair logistics,

including a variety of exhibition services
from delivery of stands and promotional
materials to on-site assembly and support.
Our proven, state-of-the-art IT and trackand-trace systems ensure we maintain
the high delivery performance standards
you expect from a company bearing the DHL
name, while also enabling us to offer visibility of groupage shipments, for example,
via the internet.
At DHL Freight we use our scale and exibility to make sure your goods reach their
destination economically, on time and in
tip-top condition, while we take care of the
headaches along the way. And that makes
us a powerful partner.

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Todays engineering, manufacturing, automotive and other industrial/utility businesses

demand streamlined, more efcient supply
chains. They need better control to cope
with higher costs, shorter lead-times and
increased service expectations. They have
to raise supply chain visibility and nd the
right balance between inventory and product availability. Rising to the challenge, DHL
offers solutions that enable such companies
to work even more closely with their customers, providing the control necessary to
respond quickly and economically to both
supply chain events and fast-changing
markets.
The approach marries complex global sourcing requirements with integrated inboundto-manufacturing solutions, and spans network design and planning, supplier collections, conguration and sub-assembly, crossdocking, merge-in-transit, vendor managed
inventory, engineering response and sequencing, to name just a few all integrated across our freight forwarding, contract
logistics and transport businesses. We also
handle non-containerized and oversized
cargoes, along with time-critical and highvalue goods. No consignment is too big
or too small.

Whether youre responsible for freighting engineering components from China, or

setting up an entire supply chain for a utility
business, DHL has the experts you need every
step of the way.
Were the global front-runner in transport,
freight forwarding and contract logistics,
and it goes without saying that our customers come from across the spectrum of commerce and the public sector. Not only do our
managers therefore have to be logistics experts, but they also have to be experts in the
business of every customer. Because when

12

you get right down to it, working for DHL

means working in an unprecedented number
of industries and sectors.
In emerging markets, DHL provides a reliable local presence that combined with
our global reach creates real growth opportunities for customers. Were a name you
can trust in places you may not. And you
can be sure of our long-term commitment
to the territory.
As the global employer of choice in logistics, we attract the most capable people in

the business. Where we lead, others follow.

But we believe that even the best can be
improved upon. You could call that a DHL
maxim. So we never forget that we are only
as good as our people from warehouse
employees to supply chain and ocean/air
freight managers.
What does this mean for you, our customer? World-class service. Top-notch quality.
And a dependable, responsible partner you
can bank on, time after time.

DHLs managed transport solutions and

lead logistics partner (LLP) services focus on
improving entire transport and supply chain
processes, and provide customers with a
single point of contact and control for all
movements worldwide.
And for the service and spare parts market,
we offer tailor-made solutions from central
and forward stocking to dedicated and expedited replenishment for dealers and independent repair networks.

The highly regulated life sciences and healthcare market presents the supply chain industry
with a unique set of challenges. Its a task
not every logistics or freight forwarding provider is equipped to handle. Thanks to the
technology at our disposal, our compliance
with industry regulations and stringent security procedures, DHL is in an ideal position
to meet the sectors demands. We invest heavily in IT-based visibility tools to provide trackand-trace, with the opportunity to intervene if, for example, medical supplies are required in an emergency.
Our LifeConEx solution is the leading worldwide and the only industry-specic provider of integrated global temperature-controlled freight transportation solutions for
the life sciences industry. The service offers

As in other sectors, life sciences and healthcare companies are increasingly reviewing
their costs and manufacturing structures.
Production and sourcing are migrating to
low-cost regions of the world and, in consequence, supply chains are getting longer
and more complex. Longer chains inevitably
contain more stock, which imposes additional costs and risk.
There is therefore an imperative to establish
efcient global supply chains for example

14

to deliver medicines and care products exactly where and when they are needed. For this
reason many businesses are embracing supply chain cooperation initiatives such as
DHLs shared-user warehousing and campus
solutions.
We engineer freight and logistics operations to address the real problems that businesses face every day. We know that each
company has its own way of doing things,
so we are adaptable leaving you free to

exploit your full potential and convert our

knowledge into your competitive advantage.
We invest constantly in manpower, processes and IT to provide the continuous improvement necessary for you to increase your
efciency and retain your dominant market
position.

validation that temperature-sensitive products have been maintained within a dened

temperature range over a given time period,
helping customers to reduce risk, avoid delays and maintain quality levels.
We also offer a global network of purposebuilt specialized clinical trials cells, providing highly controlled and monitored environments for clinical trials logistics.
Most importantly, we have the technologies, infrastructure and people in place to
manage end-to-end distribution worldwide
creating a zero-gap supply chain that ensures product integrity and quality assurance, with total visibility of inventory, source
and status every step of the way.

real-time order tracking. Thanks to our stateof-the-art IT systems and products, you
need never lose touch with your customers
or business partners. The same goes for
company divisions and departments. Processes run smoothly, and you remain upto-date even if youre on the other side
of the world.

Our solutions exploit up-to-the-minute information, available via the internet, for
services like smart order processing and

15

TECHNOLOGY AND AEROSPACE

Technology and aerospace companies
have formidable and complex logistics requirements. This is where DHLs unrivalled
experience and expertise comes into play.
Specialized services cover inbound logistics,
turnkey production and integrated warehousing, managed transport, installation
and commissioning. When required our
shared-user solutions and vendor hubs can
help customers capitalize on similar distribution networks to minimize labor and
transportation costs, while increasing asset
utilization. We also offer specialist technical
distribution solutions for heavy, fragile
and sensitive equipment from order place-

ment to point of use, as well as subsequent

decommissioning, removal and recycling.
We provide high quality inbound and outbound aerospace logistics with 24 7 customer service. And we support technology and
aerospace customers in the aftermarket,
expediting parts to get aircraft back in the
air sooner, for example. The outcome? As
well as optimizing cycle times and inventory costs, our value-added services boost
productivity and allow customers to track
shipments seamlessly right through to nal
delivery.

With product life cycles becoming ever

shorter, the newest technology can be superseded within just weeks of release. At the
same time, manufacturing and distribution
locations are forever changing to meet
the need for quick and low-cost sources
of supply.
By sharing ideas and learning from other
countries and industries we are condent
that we can meet your challenges faster and
better. Our scale and expertise mean the
chances are weve already solved your
problem. In fact, the likelihood is that weve

16

made it a best-practice solution, ready to

be implemented on your behalf by an account team that intimately understands
your market.
So unlike other companies offering expensive and untested answers, our tailored
solutions are usually based on proven models. Having done it before can also reduce
cost, time and risk, and means we know
we can keep our promises.

logistics value chain (let alone from one

source). If you are looking for transport,
freight forwarding, contract logistics, timedenite express or other support services,
our experts will create a tailored solution
that precisely meets your needs, whatever
the scale of your requirements.
And what does the future hold for us?
We are continuing to put our services under
the microscope in an on-going program to
improve customer service.

Simply put, you will nd no better or more

comprehensive support along the entire

17

What do companies in the retail, consumer

and fashion sectors have in common? They
all need exible and highly responsive supply chains that enable them to respond to
market trends quickly and efciently. DHLs
service goes one better by creating value
and maintaining transparency right across
the supply chain. We aim to integrate our
freight forwarding and contract logistics
services seamlessly into our customers processes in many cases managing international transport and freight networks
from a distant source direct to the store or
production line, with end-to-end visibility
of stock. For other customers we operate
shared-user or dedicated distribution centers
and provide transport management and
cross-docking services.
But supporting our customers doesnt
stop there. DHL also takes care of supplier
collections, hanging garment distribution,
in-store logistics, home delivery and reverse
logistics. Increasingly we are managing
entire supply chains upstream and downstream from suppliers to our customers
customers.

DHL offers efcient, cost-effective and

exible supply chain services for retail, consumer and fashion businesses around the
world. You benet from increased customer
satisfaction through better matching of supply and demand, maximizing the benets
of global sourcing, releasing capital, and by
expanding through entering new markets
and accessing new channels to market.
Our support functions target world-class
levels of service effectiveness and costefciency resulting in highly consistent
processes and shared best practice. Whether
its co-packing, assembly, product reconguration, pre-retailing, conditioning and

18

bundling, deferred completion or other

sourcing support, a single supplier offers
greater control and is better able to optimize
inventories and increase efciency.

Results like this dont just happen. They are

achieved by people who get up every morning and think about the promises theyve
made to you.

We know the difference between good

and great can come down to the nish of
stitching or the straightness of a collar. Its
this attention to detail at both ends of the
supply chain thats the key to your success.
If your problem looks impossible, then think
about this a 20% reduction in cost-toserve, productivity increased by 100%,
65% better vendor compliance, improved
service quality, and getting your product
into stores two days early.

So when you consider DHL, dont just

think about our size. Because along with
our scale comes our commitment and our
passion which together will deliver your
supply chain transformation, and benet
the very heart of your business.
For us, its a matter of delivering beyond expectations for all our customers, whatever
their size.

675-601-717

For sales support please contact globalmarketing.logistics@dhl.com or one of our regional ofces below:

Air and ocean freight forwarding

Contract logistics

Road and rail freight

Global head ofce:

Latin America, including

Global head ofce,

Americas:

Head ofce:

DHL Global Forwarding

Central America:

and Europe, Middle East

Exel Americas

DHL Freight

Ocean House, The Ring

DHL Global Forwarding

and Africa:

570 Polaris Parkway

European Coordination Center

Bracknell

8100 SW 10th Street

DHL Exel Supply Chain

Westerville

De Kleetlaan 1

Berkshire RG12 1AN

Plantation

Ocean House, The Ring

Ohio, OH 43082

1831 Diegem

United Kingdom

Florida, FL 33324

Bracknell

United States of America

Belgium

T: +44 1344 302000

United States of America

Berkshire RG12 1AN

T: +1 614 865 8500

T: +32 2711 7341

T: +1 954 626 4100

United Kingdom

Europe,

T: +44 1344 302000

including Central and

North America:

Eastern:

DHL Global Forwarding

Asia Pacic:

DHL Global Forwarding

1200 Pine Island Road South

DHL Exel Supply Chain

Peter Merian-Strasse 88

Plantation

81 ALPS Avenue

4002 Basel

Florida, FL 33332

Singapore 498803

Switzerland

United States of America

T: +65 6318 6388

T: +41 612 747474

T: +1 954 888 7000

Asia Pacic:

Middle East, Mediterranean

DHL Global Forwarding

and Africa:

150 Beach Road

DHL Global Forwarding

Gateway West #0401

Via Marconi 6

Singapore 189720

20060 Liscate (Mi)

T: +65 6879 8000

Italy
T: +39 02 9525 2376

www.dhl.com/contact